室外游泳池,收费帐篷屋,池畔遮阳伞

关于DUA 迈阿密,自助收藏集的点评

4.5 out of 5
DUA 迈阿密,自助收藏集
1300 South Miami Avenue, Miami, FL

点评

8.4

很好

10 分 - 超赞。616 条好评,共有 1002 条点评" "
8 分 - 还可以。153 条好评,共有 1002 条点评" "
6 分 - 一般。90 条好评,共有 1002 条点评" "
4 分 - 很差。69 条好评,共有 1002 条点评" "
2 分 - 糟糕。74 条好评,共有 1002 条点评" "

8.8/10

清洁度

8.6/10

员工和服务

8.6/10

服务设施

8.8/10

住宿条件和设施

8.2/10

环保

点评

10/10 超赞

真实旅客

2019 年 7 月入住 2 晚
Zulfiya Y. 于 2019 年 8 月 3 日 的回复
Thank you!

10/10 超赞

Kizty,香港

团体旅客
满意:清洁度、员工和服务、服务设施
房間有很多鏡子,天花也有一面鏡子,酒店設施新穎,感覺時尚,配色富現代感,唯職員對酒店附近交通不熟悉,尚需提升培訓;另外酒店升降機內有數名穿著正式西裝奇怪的人像相片,感覺格格不入大打折扣。整體滿意。
2019 年 6 月入住 5 晚
Michael F 于 2019 年 7 月 14 日 的回复
Dear Kizty, Thank you for sharing a 5 star review and your overall satisfaction with us! We surely hope to see you again at SLS Brickell.

10/10 超赞

Yulia

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great service and especially want to complement the hotel receptionist who has been very attentive and also upgraded our room. Highly recommend to check out the hotel restaurant as well
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 17 日 的回复
Yulia, thank you for sharing your wonderful experience at Dua Miami! The attentive service from our receptionist and the room upgrade highlight our commitment to exceptional hospitality. Additionally, we're thrilled you enjoyed the hotel restaurant. We look forward to welcoming you back soon!

10/10 超赞

Caroline

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff were great. Amenities were terrific and food was of great quality
2024 年 5 月入住 2 晚
Customer Service 于 2024 年 5 月 15 日 的回复
Caroline, thank you for your kind words! The team members at Dua Miami are delighted to hear you enjoyed the amenities and the quality of the food. We look forward to welcoming you back soon!

10/10 超赞

luis

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 14 日 的回复
Luis, thank you for your concise yet positive feedback. We're delighted to know your stay at Dua Miami was pleasant. We look forward to welcoming you back in the future.

8/10 还可以

Porprym

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great balcony view
2024 年 5 月入住 2 晚
Customer Service 于 2024 年 5 月 11 日 的回复
Porprym, thank you for appreciating the lovely balcony view at Dua Miami. We're delighted that you enjoyed it. Looking forward to welcoming you back for another wonderful experience.

10/10 超赞

Angelo

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The pool is amazing and the location makes it easy to get to dining options.
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 26 日 的回复
Angelo, we're thrilled you enjoyed your time at Dua Miami Brickell, An Autograph Collection Hotel, notably our pool area and convenient location. Our team members strive to make our guests' stays remarkable and we're glad we delivered. We hope to host you again in the future!

8/10 还可以

Ana

2024 年 4 月入住 2 晚
Customer Service 于 2024 年 5 月 8 日 的回复
Ana, thank you for your rating of Dua Miami. It's terrific to learn you had an overall positive experience with us. We are striving to make each visit an excellent one and we are looking forward to your next stay.

10/10 超赞

Bader

2024 年 4 月入住 3 晚
Customer Service 于 2024 年 5 月 7 日 的回复
Bader, thanks for the outstanding rating! We're thrilled you enjoyed your time at Dua Miami and took the time to rate us so highly. We look forward to welcoming you back in the future!

2/10 糟糕

Alan

与配偶出行
不满意:清洁度、员工和服务、住宿条件和设施
Poor property
2024 年 3 月入住 3 晚
Customer Service 于 2024 年 4 月 17 日 的回复
Alan, we regret to hear your recent stay didn't meet your expectations. It's our goal to provide a top-notch experience and we apologize if this wasn't achieved. Please rest assured we're taking your feedback under careful consideration for future improvements. Thank you for providing your feedback.

10/10 超赞

Holtian

2024 年 4 月入住 1 晚
Customer Service 于 2024 年 5 月 4 日 的回复
Holtian, we're overjoyed you had an excellent stay at Dua Miami. We appreciate you choosing our hotel and your outstanding rating. We're keen to welcome you back for another pleasant experience.

10/10 超赞

Justin,Washington

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 5 月 4 日 的回复
Justin, thank you for your wonderful rating of Dua Miami. We're so happy to know you enjoyed your stay and we look forward to welcoming you back in the future.

8/10 还可以

Vladimir

满意:清洁度、员工和服务、住宿条件和设施
Good
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 17 日 的回复
Vladimir, thank you for taking the time to review your stay at Dua Miami Brickell, An Autograph Collection Hotel. We're pleased to hear that you had a satisfactory experience. We aim to make every stay a memorable one and your feedback certainly helps us in our continuous effort for improvement. Looking forward to welcoming you back soon!

10/10 超赞

Leo

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 4 月 21 日 的回复
Thanks for the perfect rating, Leo!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Dua Miami Brickell, An Autograph Collection Hotel.Have a wonderful day!

8/10 还可以

Craig

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice restaurant on site. Bathroom could be cleaner. Maybe have options for tea rather than espresso. Mini fridge should be usable and not pushing items to sale. Did not recieve my Expedia VIP perk bottle of wine that was to be delivered to the room.
2024 年 3 月入住 3 晚
Rasheen Warmington - Front Office 于 2024 年 3 月 25 日 的回复
Dear Craig,Thank you for choosing SLS Brickell Hotel & Residences.We apologize that your VIP perk was not delivered. We appreciate your feedback regarding having tea options instead of coffee. We will do our best to incorporate that change in the future.

2/10 糟糕

Mia

不满意:清洁度、服务设施、住宿条件和设施
The worst experience. Was put in an accessibility room, with no price reflection based on the room provided. No other options. Room was dirty - Called for luggage because i couldn’t do it on my own, took 30 minutes to have them brought down.
2024 年 3 月入住 1 晚
Front Office Management 于 2024 年 3 月 25 日 的回复
Dear Mia,Thank you for your feedback. We will use this very detailed review to improve.

10/10 超赞

Alfred,Summerland Key

2024 年 3 月入住 1 晚
Customer Service 于 2024 年 4 月 17 日 的回复
Alfred, thank you for giving us a perfect rating! We're absolutely thrilled you enjoyed your stay at Dua Miami . We pride ourselves in providing our esteemed guests with memorable experiences. We are looking forward to serving you again soon!

8/10 还可以

KIMANI

2024 年 3 月入住 5 晚
Customer Service 于 2024 年 4 月 17 日 的回复
Kimani, thank you for choosing Dua Miami for your stay and for taking the time to rate us. We're thrilled to see that you had a positive experience and we hope to have the pleasure of welcoming you back in the future.

10/10 超赞

Larry

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 4 月 17 日 的回复
Larry, it's fantastic to hear you had a top-notch stay at Dua Miami Brickell, An Autograph Collection Hotel. We appreciate your fantastic rating on Expedia and hope to welcome you back in the near future for another incredible experience. Safe travels!

10/10 超赞

Edgar,Santo Domingo Este

2024 年 3 月入住 1 晚

10/10 超赞

Thomas

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚

2/10 糟糕

Allan D

团体旅客
不满意:员工和服务、服务设施、住宿条件和设施
The staff treated us horribly. Rude and belittling. The room was slightly better than a motel room. Definitely will never stay there again.
2024 年 3 月入住 3 晚
Joyce Stephanie Perez 于 2024 年 3 月 5 日 的回复
Dear Allan D, Thank you for choosing to stay with us at SLS Brickell and taking the time to provide us with your feedback. We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. We hope that you will give us the opportunity to welcome you again soon.

10/10 超赞

Tevin

满意:清洁度、员工和服务、服务设施、住宿条件和设施
I thoroughly enjoyed my stay at SLS. My room was beautiful, comfortable, and quiet. I will be booking with SLS again in the future.
2024 年 3 月入住 1 晚
Joyce Stephanie Perez 于 2024 年 3 月 4 日 的回复
Dear Tevin, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

6/10 一般

Michelle

For the price point, I was extremely disappointed. The decor is dated and weird. The process was exhausting for me. I may need to try them again and see if it was just a one time thing but I was NOT impressed.
2024 年 2 月入住 3 晚
Joyce Stephanie Perez 于 2024 年 3 月 4 日 的回复
Dear Michelle, Thank you for choosing to stay with us at SLS Brickell and taking the time to provide us with your feedback.We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. We hope that you will give us the opportunity to welcome you again soon.

10/10 超赞

Gina

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Booked a room at the SLS after another spot I had originally booked in the area went horribly wrong back in September (I know, I’m delayed writing this!). The staff here took SUCH good care of me. I can’t say enough about the front desk!! Always checked in on me and even fixed my room keys when I accidentally deactivated them ; ) the hotel driver, door man, lounge team, bartenders… everyone was fantastic and truly made my stay. Will be returning as a guest (or just to stop by to say hello) and would recommend to all friends/family. So appreciative of this team more than they know! Room, hotel, and gym were all super clean too! Thank you times a million! Saved my time in Miami for sure!
2023 年 9 月入住 4 晚
Joyce Stephanie Perez 于 2024 年 2 月 26 日 的回复
Dear Gina, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

10/10 超赞

Anastassia

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 2 月入住 1 晚
Front Office Management 于 2024 年 3 月 25 日 的回复
Dear Anastassia,Thank you for your feedback, we do hope to welcome you back to SLS Brickell very soon.

8/10 还可以

Alejandro

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Bien ubicada , limpieza buena
2024 年 2 月入住 6 晚
Joyce Stephanie Perez 于 2024 年 2 月 25 日 的回复
Querido Alejandro, me encantó recibirte. Esperamos su regreso. Gracias por sus comentarios.

6/10 一般

Larisa

与家人出行
满意:服务设施,清洁度
Maid service horrible No one speaks English Restaurant wait staff very slow
2024 年 2 月入住 3 晚
Renata Ayutova 于 2024 年 2 月 19 日 的回复
Dear Larisa, Thank you for choosing to stay with us at SLS Brickell and taking the time to provide us with your feedback.We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. We hope that you will give us the opportunity to welcome you again soon.

10/10 超赞

Brent

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My favorite Miami hotel. Perfect location, great room, great towels great mattress. Big fan!
2024 年 2 月入住 2 晚
Joyce Stephanie Perez 于 2024 年 2 月 18 日 的回复
Dear Brent, absolutely loved hosting you. We look forward to your return. Thank you for your feedback.

4/10 很差

Victor

与配偶出行, 商务旅客
不满意:清洁度
arrived Sunday evening. Monday room was cleaned after 6:00 pm. Tuesday room was not cleaned. Had to ask for fresh towels. Coffee cups were dirty from use of previous day. Extension for checkout time only 30 minutes (11:30!)
2024 年 2 月入住 3 晚
Front Office Management 于 2024 年 2 月 16 日 的回复
Dear Victor,Thank you for your feedback, we are sorry your stay was not absolutely amazing. Please note that we will use the information shared to improve in the future.

2/10 糟糕

Hayley

不满意:员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Front Office Management 于 2024 年 2 月 15 日 的回复
Dear Hayley,Thank you for your feedback!

10/10 超赞

La

与配偶出行
满意:住宿条件和设施,服务设施
I love this place
2024 年 2 月入住 1 晚
Front Office Management 于 2024 年 2 月 15 日 的回复
Dear La,We absolutely loved hosting you. We look forward to your return. Thank you for your feedback.

10/10 超赞

Thomas

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Renata Ayutova 于 2024 年 2 月 12 日 的回复
Dear Thomas, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

8/10 还可以

Elizabeth

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
It was nice but expected more season activities since it was on Christmas
2023 年 12 月入住 3 晚
Renata Ayutova 于 2024 年 2 月 12 日 的回复
Dear Elizabeth, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay. We will definitely consider your suggestion in regard to the festive activities. Sincerely,

4/10 很差

Nicholas

与家人出行, 商务旅客
不满意:清洁度、员工和服务、服务设施
I already paid Expedia in full for my stay at SLS. The hotel charged me an additional $3,000 and has yet to refund this money. I stay in many hotels so it took me time to realise that charges on my card are for this hotel. You see “Atton hotels” on your credit card - not helpful. When it came to check out, the “system was down” so I could not get any receipt for my stay. The hotel promised they would send my me receipt after my stay. But obviously they could not be bothered because I am still waiting almost a week later. The positive of this hotel vs say the Novotel Miami is that the rooms are quieter. But the carpet was not clear and both bedside tables were thick with dust. No bad but ruined by wrongful charges on my company card and the waste of time I face in getting refunded and getting a receipt for my stay
Renata Ayutova 于 2024 年 2 月 6 日 的回复
Dear Nicholas,Thank you for choosing SLS Brickell. We strive to improve and elevate guest experience; we sincerely apologize if your stay was anything less than exemplary. Sincerely,

10/10 超赞

Dk

满意:清洁度、员工和服务、住宿条件和设施
Great!
Renata Ayutova 于 2024 年 2 月 6 日 的回复
Dear Daniel, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

10/10 超赞

Rosa,Carolina

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excelent hotel beautiful and good service staff
2023 年 12 月入住 3 晚
Joyce Stephanie Perez 于 2024 年 1 月 31 日 的回复
Dear Rosa, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

8/10 还可以

Kevin,Tampa

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Front Office Management 于 2024 年 3 月 25 日 的回复
Dear Kevin,Thank you for your review, we appreciate your feedback, and look forward to having you with us again soon.

10/10 超赞

Tyresha

满意:清洁度、员工和服务、住宿条件和设施
I’ve never done a review but SLS Brickell was one of my most enjoyable stays! Highly recommend!
2024 年 1 月入住 3 晚
Joyce Stephanie Perez 于 2024 年 1 月 31 日 的回复
Dear Tyresha, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

10/10 超赞

sohaib

2023 年 12 月入住 4 晚
Front Office Management 于 2024 年 3 月 25 日 的回复
Dear Sohaib,Thank you for this amazing review, we do hope to welcome you back to SLS Brickell very soon.

6/10 一般

Nagizkhan

与配偶出行
不满意:清洁度、员工和服务、服务设施
Honestly, our expectations were pretty high based on the pictures and reviews we saw. But when we got to our apartment, the pillows were a mess – seriously stained and just filthy. Despite having daily cleaning services, they never bothered to replace them, even after we asked. And it wasn't just the pillows; the towels at the swimming pool were dirty too. As for entertainment around the hotel, it was a bit of a joke. We wanted to play pool, but the staff couldn't find the billiard balls. They came up with some ridiculous excuse, saying they needed to get an engineer to locate them. I mean, what kind of engineer is needed to find pool balls? Additionally, when we arrived at the hotel, which was earlier than our check-in time, one of the staff told us we could use the amenities and even grab breakfast while waiting for our room. This confused us since our hotel package included breakfasts. She initially said our breakfast was covered, but then they charged us for the first day's breakfast, saying it actually wasn't included. I would not recommend this hotel to my friends and family.
Joyce Stephanie Perez 于 2024 年 1 月 22 日 的回复
Dear Nagizkhan,Thank you for choosing SLS Brickell. We strive to improve and elevate guest experience; we sincerely apologize if your stay was anything less than exemplary. Please do not hesitate to contact us directly for further assistance.

10/10 超赞

Constantinos

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean and upscale hotel. Will be back.
2024 年 1 月入住 3 晚
Joyce Stephanie Perez 于 2024 年 1 月 22 日 的回复
Dear Constantinos, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

2/10 糟糕

francis

商务旅客
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 4 晚
Joyce Stephanie Perez 于 2024 年 1 月 22 日 的回复
Dear Francis,Thank you for choosing SLS Brickell. We strive to improve and elevate guest experience; we sincerely apologize if your stay was anything less than exemplary. Please do not hesitate to contact us directly for further assistance.

2/10 糟糕

Arik

与家人出行
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
2024 年 1 月入住 6 晚
Joyce Stephanie Perez 于 2024 年 1 月 22 日 的回复
Dear Arik,Thank you for choosing SLS Brickell. We strive to improve and elevate guest experience; we sincerely apologize if your stay was anything less than exemplary. Please do not hesitate to contact us directly for further assistance.

10/10 超赞

Juan Roberto

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 2 晚
Joyce Stephanie Perez 于 2024 年 1 月 11 日 的回复
Dear Juan Roberto, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

6/10 一般

Titis

2024 年 1 月入住 6 晚
Joyce Stephanie Perez 于 2024 年 1 月 29 日 的回复
Dear Titis, Thank you for leaving your feedback we appreciate you leaving this review. Hope to see your return soon! Best,

10/10 超赞

Anders

2024 年 1 月入住 2 晚
Joyce Stephanie Perez 于 2024 年 1 月 11 日 的回复
Dear Anders, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

10/10 超赞

Lisa,Hoboken

2023 年 12 月入住 1 晚
Front Office Management 于 2024 年 3 月 25 日 的回复
Dear Lisa,Thank you for your feedback, we appreciate the time you've taken to rate SLS Brickell. We do hope to welcome you back again soon.

10/10 超赞

Anna

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice, love the Brickell area and will certainly stay here again.
2024 年 1 月入住 1 晚

2/10 糟糕

Sanja

2023 年 12 月入住 16 晚
Joyce Stephanie Perez 于 2024 年 1 月 23 日 的回复
Dear Sanja,Thank you for choosing SLS Brickell. We strive to improve and elevate guest experience; we sincerely apologize if your stay was anything less than exemplary. Please do not hesitate to contact us directly for further assistance.