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关于米尔沃基布鲁克菲尔德喜来登酒店的点评

3.5 out of 5
米尔沃基布鲁克菲尔德喜来登酒店
375 S Moorland Rd, Brookfield, WI

点评

8.0

很好

10 分 - 超赞。476 条好评,共有 1008 条点评" "
8 分 - 还可以。231 条好评,共有 1008 条点评" "
6 分 - 一般。140 条好评,共有 1008 条点评" "
4 分 - 很差。74 条好评,共有 1008 条点评" "
2 分 - 糟糕。87 条好评,共有 1008 条点评" "

8.2/10

清洁度

8.4/10

员工和服务

8.0/10

服务设施

8.0/10

住宿条件和设施

8.2/10

环保

点评

6/10 一般

Qing

2023 年 8 月入住 2 晚
Customer Service 于 2023 年 9 月 23 日 的回复
Qing, thank you for taking the time to rate your stay with us. We understand there's room for improvement and we'll definitely take this into consideration. Your valuable feedback guides us in our continuous effort to provide memorable experiences. We hope to have the pleasure of welcoming you back in the future.

4/10 很差

Sophia

与家人及幼儿出行
would have been nice if there was conditioner for me to use.
2024 年 5 月入住 1 晚

10/10 超赞

Erick

满意:清洁度、员工和服务、住宿条件和设施
Nice
2024 年 5 月入住 1 晚

10/10 超赞

rose

满意:清洁度
2024 年 5 月入住 3 晚

10/10 超赞

Deanna

满意:清洁度、员工和服务、住宿条件和设施
Parking lot needs more lights. Very dark.
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 14 日 的回复
Deanna, thank you for sharing your feedback. We're pleased to hear your overall experience was positive. Safety is of utmost importance at Sheraton Milwaukee Brookfield Hotel, and we're grateful you brought attention to the lighting in the parking area. Rest assured, your comments will be taken into account as we continually strive to improve our facility. We hope to welcome you back soon.

8/10 还可以

Yajkupheng

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚
Customer Service 于 2024 年 5 月 15 日 的回复
Yajkupheng, thank you for your 4-star Expedia review! It appears there was no review text, so while we're glad to see your positive rating for Sheraton Milwaukee Brookfield Hotel, we'd love to hear about your experience. Communication helps us improve. We hope to see you again soon.

10/10 超赞

John,Belvidere

满意:清洁度、员工和服务、服务设施、住宿条件和设施
My room was fantastic...clean and modern. Easy access to the interstate!
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 13 日 的回复
John, it's wonderful to hear you found your room at Sheraton Milwaukee Brookfield Hotel to be up-to-date and impeccably tidy. We're also glad you benefited from the hotel's convenient location for interstate travel. Thank you for sharing your feedback, and we look forward to welcoming you back in the future.

8/10 还可以

ed

Drf
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 13 日 的回复
Thank you for taking the time to leave us a 4/5 rating, Ed!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Sheraton Milwaukee Brookfield Hotel.

6/10 一般

Stephen

与配偶出行
不满意:清洁度
The workout area and pool was not clean and was not maintained. Floor in front of elevator on our floor was sticky and not clean.
2024 年 5 月入住 4 晚
Customer Service 于 2024 年 5 月 9 日 的回复
Stephen, we truly appreciate your constructive feedback. It's concerning to hear about your experience concerning cleanliness and maintenance, especially in regard to the fitness facilities and the area in front of the elevators. Rest assured, we're committed to creating a clean and comfortable environment for our guests, and your comments help us focus our efforts. Your input will be shared with our housekeeping team to ensure continued enhancement of our services. Thank you again for your review. We hope to have the opportunity to better serve you in the future.

10/10 超赞

Randolph

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very good property
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 5 月 7 日 的回复
Randolph, it's fantastic to hear that you had a great stay at Sheraton Milwaukee Brookfield Hotel. We strive to maintain our high-standard property experience and we're glad it met your expectations. Looking forward to welcoming you back in the near future.

10/10 超赞

william

满意:清洁度、服务设施、住宿条件和设施
Nicely maintained property
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 5 月 2 日 的回复
William, it's a pleasure to read that you recognized the well-kept status of Sheraton Milwaukee Brookfield Hotel. We believe that this factor greatly contributes to a comfortable and delightful stay. We hope to welcome you back in the near future.

8/10 还可以

Paul

与家人出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Room was nice overall. But the room numbers are super confusing if you are in different areas/rooms with other members
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 5 月 2 日 的回复
Paul, we're thrilled to hear you found our rooms enjoyable at Sheraton Milwaukee Brookfield Hotel. However, we acknowledge your observation about navigating the property and appreciate your feedback as it aids our continuous improvement efforts. We hope to welcome you back again with clearer directional signage in the future.

10/10 超赞

Shannon

2024 年 4 月入住 1 晚

8/10 还可以

Jocelyn

2024 年 4 月入住 1 晚
Customer Service 于 2024 年 5 月 1 日 的回复
Jocelyn, it's great to see your high rating for Sheraton Milwaukee Brookfield Hotel. We truly appreciate your feedback and we look forward to your next visit. Thank you for choosing us as your destination.

6/10 一般

Monkia

不满意:清洁度
The location of the property is great but my room was filthy. It was hair all over the bedding and bathroom. Spiders and ants. I had to request for cleaning and I stayed for a week. My sheets were never changed. I had to request towels. The toilet was not cleaned. I cleaned the room myself during my stay.
2024 年 4 月入住 7 晚
Customer Service 于 2024 年 4 月 29 日 的回复
Monika, your experience does not reflect the standard of cleanliness and service we aim to deliver. We regret that you encountered issues with the cleanliness of your room and bathroom. It's disheartening to hear about the inconvenience related to the linen services and your bathroom facilities. Your concerns regarding cleanliness have been taken note of and shared with our housekeeping team for immediate actions. For future stays, please do not hesitate to communicate any issues directly with the front desk so they can be resolved promptly. We hope to have the opportunity to rectify your impressions in the future.

10/10 超赞

Laurie

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This property is very convenient and a great option for people who like to stay just outside of Milwaukee. Its clean quiet and the staff is welcoming.
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 28 日 的回复
Laurie, thank you for sharing your positive experience at Sheraton Milwaukee Brookfield Hotel. We're thrilled to learn that you appreciated our strategic location, cleanliness, tranquility, and welcoming team members. Your satisfaction is always our number one priority. We eagerly anticipate your return in the near future.

4/10 很差

Diamond

满意:清洁度
不满意:员工和服务
next time it would be nice to know that the breakfast isn’t free for future reference
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 28 日 的回复
Diamond, it's regrettable to hear about the confusion regarding the breakfast offering. It's our priority to ensure clarity in all our services provided. Please be assured, your feedback has been noted and will contribute to our continuous refinement of guest communications. We hope to have another opportunity to serve you with a more satisfying experience.

6/10 一般

Jimmy

商务旅客
满意:清洁度、员工和服务、服务设施
my room was on the 1st floor of the older side of the hotel. You could smell the damp and musty smell as soon as you entered the room.
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 28 日 的回复
Jimmy, we regret to read about the unpleasant odor you experienced in your room. Our team is committed to providing comfortable and pleasant accommodations, so it's disheartening to hear that we didn't meet your expectations in this regard. We wish to assure you that we take all feedback seriously and have conveyed your comments to our maintenance team for review. We hope you'll consider giving us another chance to offer you a better stay in future.

10/10 超赞

Sonya

满意:住宿条件和设施
不满意:员工和服务
Night staff was mean
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 28 日 的回复
Sonya, your feedback about your recent interaction with overnight team members is deeply appreciated. Let us assure you that offering courteous service to all guests is our utmost priority, and regretfully, it seems you did not experience our standard of hospitality. We will take your comments into close consideration for improvements.

10/10 超赞

Nadine

满意:清洁度、员工和服务、住宿条件和设施
Comfortable beds, great amenities
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 28 日 的回复
Nadine, it's wonderful to hear you enjoyed the comfortable beds and appreciated our great amenities at Sheraton Milwaukee Brookfield Hotel. It's always satisfying to provide guests with a relaxing stay. We'd be delighted to welcome you back in the near future.

10/10 超赞

Michael

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was the cheapest out of four other hotels on the same block however was not cheap on amenities and I actually had instant hot water!!!!
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 26 日 的回复
Michael, it's wonderful to hear you found great value at Sheraton Milwaukee Brookfield Hotel. We pride ourselves on providing a full suite of amenities complemented with efficient services, such as our on-demand hot water, and it's delightful to know your stay reflected this. We look forward to welcoming you back the next time you're seeking superb value in Milwaukee.

10/10 超赞

Karen

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The beds were very comfortable. For the majority of the time, it was quiet. The room was spacious. The only thing it didn't have was a small microwave ( but that was OK).
Customer Service 于 2024 年 4 月 23 日 的回复
Karen, it's wonderful to hear you had a comfortable stay at the Sheraton Milwaukee Brookfield Hotel, appreciating the peaceful atmosphere and spacious room. We're sorry to hear that you lacked a microwave, we will take this into consideration for our future changes. We hope to have the opportunity to serve you again.

8/10 还可以

Karen

2024 年 4 月入住 2 晚
Customer Service 于 2024 年 5 月 13 日 的回复
Karen, thank you for your rating! It's wonderful to see that your stay at Sheraton Milwaukee Brookfield Hotel matched your expectations. We are dedicated to providing exceptional service, and it's always a pleasure when guests appreciate our effort. We hope to welcome you back soon for an even more exceptional stay.

4/10 很差

Stephanie

2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 24 日 的回复
Stephanie, it's regrettable to learn that your recent stay didn't fully meet expectations. We aim to provide a high standard of hospitality, and we're committed to improving. If there are specific areas we could focus on to enhance our guest's experience, we would be keen to hear them. Please feel free to contact us with more details. We hope for the opportunity to serve you better in the future.

10/10 超赞

Melissa

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
.
2024 年 4 月入住 2 晚
Customer Service 于 2024 年 4 月 22 日 的回复
Thanks, Melissa! It's outstanding your time at Sheraton Milwaukee Brookfield Hotel was fantastic. We can't wait until your next visit!

6/10 一般

Tammy

2024 年 4 月入住 1 晚
Customer Service 于 2024 年 5 月 9 日 的回复
We appreciate the feedback, Tammy.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

6/10 一般

Diane

与家人出行
Great location right off the interstate- close to the zoo and Miller park. Could be a bit cleaner
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 14 日 的回复
Diane, we appreciate your feedback. It's wonderful to hear you found our location convenient and suitable for your needs. However, we acknowledge your concerns regarding cleanliness. Our team is dedicated to maintaining a high standard of cleanliness and we're committed to improving continually based on valuable guest feedback such as yours. We hope to have another opportunity to serve you better in the future.

10/10 超赞

Mary

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
We enjoyed our stay.
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 13 日 的回复
Mary, it's wonderful to know you enjoyed your stay at Sheraton Milwaukee Brookfield Hotel. We're always here to provide a delightful experience. Thank you for your positive feedback, and we look forward to welcoming you back in the future.

10/10 超赞

Mike

满意:清洁度
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 14 日 的回复
Thank you for the 5 out of 5 rating, Mike!We're thrilled to see how much you enjoyed staying at Sheraton Milwaukee Brookfield Hotel. We look forward to hosting you again in the near future! Thank you again for sharing.

6/10 一般

Jli

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Was charged for an extra person fee for a 2 queen bedroom which is meant for 4 people. We had 4 people and was still charged for an extra person. That does not make sense. Very unfair.
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 12 日 的回复
Jli, we regret to hear about your disappointment relating to the extra person charge despite using a two-queen bedroom. It's important that our pricing structure is clear to all guests, and we have taken note of your feedback to ensure this. Rest assured, we are committed to delivering a more satisfactory experience on your next stay. Thank you for sharing your review.

10/10 超赞

Bob

满意:清洁度、员工和服务、住宿条件和设施
Convenient, close to the I-94 and areas we wanted to visit.
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 11 日 的回复
Bob, thank you for your feedback. We're thrilled to hear that the location of Sheraton Milwaukee Brookfield Hotel met your needs perfectly, providing you with convenience and ease of access to your favorite spots. Looking forward to welcoming you back on your next visit to the area.

6/10 一般

Jasmine

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
The property was very clean and updated, however, the staff was dismissive. Housekeeping did not bring towels and they put a used roll of tissue in our room as well as an open bottle of water.
2024 年 4 月入住 4 晚
Customer Service 于 2024 年 4 月 12 日 的回复
Jasmine, it's good to know that you appreciated our hotel's cleanliness and contemporary design. However, we regret to hear that you found our team members less attentive than expected. We strive to provide timely room services, and your feedback helps us identify areas of improvement. Ensuring the comfort and satisfaction of our guests is our highest priority, and we hope to have the chance to exceed your expectations in the future.

8/10 还可以

Amy

满意:员工和服务
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 9 日 的回复
Amy, thank you for your rating of Sheraton Milwaukee Brookfield Hotel. We're delighted to have met your expectations and we look forward to your next stay with us. Safe travels until we meet again.

2/10 糟糕

Rachel

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel was extremely dirty, the front desk staff was rude, just overall not a good experience.
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 8 日 的回复
Rachel, we regret to hear your experience didn't meet expectations. It's unfortunate that cleanliness and our service didn't live up to our usual standards. Please know we aim for cordial interactions and pristine conditions for our guests. We appreciate your feedback and will use it to improve. We hope to have another opportunity to create a better experience for you in the future.

8/10 还可以

Angela

满意:员工和服务,清洁度
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 8 日 的回复
Angela, thank you for the rating you gave Sheraton Milwaukee Brookfield Hotel. We appreciate you taking the time to provide us with feedback and are glad you found your stay enjoyable. Our goal is to keep improving and providing exceptional service. We look forward to hosting you again in the future.

10/10 超赞

Nicholas

2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 27 日 的回复
Thank you for this excellent rating, Nicholas!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sheraton Milwaukee Brookfield Hotel! We'd love to host you again someday for yet another unforgettable visit.

10/10 超赞

Gerardo Urbina

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I gotta say everything about this hotel was great. Checking in was easy the room was clean and very easy to find. I will say that the outlets on the right side of the bed did not work but it wasn’t a huge deal to me with all the other outlets available nor did the outlets in the bathroom but that also wasn’t a huge deal. But besides that I really enjoyed my stay, especially loved that I could just sign into my own Netflix on the tv in the room and watch anything I liked. I also LOVED how close the hotel was to the mall and a bunch of food options. Next time I’m in the Milwaukee area I’m for sure staying here 10/10
2024 年 4 月入住 2 晚
Customer Service 于 2024 年 4 月 4 日 的回复
Gerardo, we're thrilled to learn you had such a fantastic stay at the Sheraton Milwaukee Brookfield Hotel. We appreciate your understanding regarding the minor inconvenience with the power outlets in your room, and we're glad that it did not negatively impact your experience. It's wonderful to hear that you appreciated the ability to sign into your Netflix account on the room's TV, and that our close proximity to numerous shopping and dining options was beneficial. We eagerly anticipate your return during your next visit to Milwaukee.

8/10 还可以

Melissa

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Overall pretty good
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 3 日 的回复
Melissa, it sounds like you had an overall satisfactory stay at the Sheraton Milwaukee Brookfield Hotel. We constantly strive to exceed guest expectations and we hope to welcome you back for an even better experience in the future.

8/10 还可以

Nancee

It was very convenient
2024 年 3 月入住 4 晚
Customer Service 于 2024 年 4 月 1 日 的回复
Nancee, we're pleased to hear that the Sheraton Milwaukee Brookfield Hotel provided you with a convenient experience. We strive to offer the highest level of convenience to all of our guests and we're glad we delivered. We hope to welcome you again in the future. Thank you for your review.

10/10 超赞

Erin

2024 年 3 月入住 3 晚
Customer Service 于 2024 年 4 月 14 日 的回复
Thanks for the fantastic rating, Erin!It's outstanding we could exceed your expectations during your stay at Sheraton Milwaukee Brookfield Hotel. We're all looking forward to your next stay with us.

10/10 超赞

Ashley

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Customer Service 于 2024 年 3 月 27 日 的回复
Ashley, thank you for your high rating of Sheraton Milwaukee Brookfield Hotel. We're thrilled to see that your experience with us was memorable. We hope to welcome you back for another enjoyable stay in the future.

8/10 还可以

Ashley

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 3 月 24 日 的回复
Thank you for the 4-star rating, Ashley!We are delighted to see that you had a wonderful time at Sheraton Milwaukee Brookfield Hotel. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 超赞

Jeffry,Madison

2024 年 3 月入住 1 晚
Customer Service 于 2024 年 4 月 8 日 的回复
Thank you for the perfect rating, Jeffry!We are very pleased to hear that you had a wonderful stay at Sheraton Milwaukee Brookfield Hotel. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 超赞

Trequeal

2024 年 3 月入住 1 晚
Customer Service 于 2024 年 4 月 6 日 的回复
Trequeal, your high rating for Sheraton Milwaukee Brookfield Hotel is sincerely appreciated. We're thrilled to know that your stay with us met your expectations. Please consider us for your future visits to the area. Your satisfaction is our achievement.

4/10 很差

Rhonda

与家人出行
不满意:服务设施,员工和服务
It was very hard to get any room service. Due to the fact that no one was able to fully speak english. But a few people and I had to have a translator to get the darn room cleaned and it was horrible, if you said yes, I want this. They gave you nothing if you said no I don't want this. Then you got it, so it was very inconvenient. Therefore I rate the service very poor
2024 年 3 月入住 14 晚
Customer Service 于 2024 年 3 月 17 日 的回复
Rhonda, we appreciate your feedback and are sincerely sorry to learn about the challenges you faced with room service and communication. It's important to us to deliver a seamless experience and we apologize for this inconvenience. We are aware of the situation and are working diligently to improve our language proficiency and misunderstanding concerns. We hope for the opportunity to serve you better in the future.

10/10 超赞

Sarah

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 3 月 14 日 的回复
Thanks for the outstanding rating, Sarah!We're delighted your time at Sheraton Milwaukee Brookfield Hotel was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 超赞

Leslie

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Theres so much surrounding the hotel! A mall, movie theater, good restaurants
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 3 月 11 日 的回复
Leslie, it's fantastic to hear how much you appreciated the convenient locale of Sheraton Milwaukee Brookfield Hotel. We're glad that the nearby amenities, including a mall, movie theater, and exceptional dining options, added to your stay. Thank you for sharing your appreciation, and we look forward to welcoming you back in the future.

10/10 超赞

Randolph

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great minus the remodel.
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 3 月 5 日 的回复
Randolph, it's wonderful to hear that your stay at the Sheraton Milwaukee Brookfield Hotel was a pleasant one. We understand the current renovations may have caused slight inconveniences and we appreciate your patience during this time. We strive to improve and provide an even better experience for our guests. Thank you for your review and we hope to host you again soon.

10/10 超赞

Tammy

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice clean hotel.
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 3 月 4 日 的回复
Tammy, it's delightful to hear you enjoyed your stay at the Sheraton Milwaukee Brookfield Hotel. Our aim is to provide a pleasing and spotless environment for our guests. We're glad we succeeded in your case. Thank you for choosing to stay with us. We hope to see you again in the future!

10/10 超赞

David

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay!!
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 3 月 3 日 的回复
David, we're thrilled to know that you had an outstanding experience at Sheraton Milwaukee Brookfield Hotel. We're proud to serve as a great place for our guests and appreciate your kind feedback. Looking forward to welcoming you back in the future!