外观

关于蒙特娄机场希尔顿逸林酒店的点评

4 out of 5
蒙特娄机场希尔顿逸林酒店
705 Avenue Michel-Jasmin, Dorval, QC

点评

9.0

非常棒

10 分 - 超赞。908 条好评,共有 1421 条点评" "
8 分 - 还可以。319 条好评,共有 1421 条点评" "
6 分 - 一般。108 条好评,共有 1421 条点评" "
4 分 - 很差。38 条好评,共有 1421 条点评" "
2 分 - 糟糕。48 条好评,共有 1421 条点评" "

9.4/10

清洁度

9.2/10

员工和服务

8.8/10

服务设施

9.2/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

Randy

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Convenient to both the airport and Train Station. Had a very late check in, 1:00am, and the front desk was welcoming, answered our questions and gave us recommendations for the following day. Highly recommend and will definitely be staying here again.
2024 年 4 月入住 1 晚
Alexandra 于 2024 年 4 月 30 日 的回复
Hello Randy, it's great to hear that you will come back to see us. We were happy to welcome you, and we are looking forward to the next time!

10/10 超赞

gilles

满意:清洁度、员工和服务、住宿条件和设施
exellent
2024 年 4 月入住 1 晚
Alexandra 于 2024 年 4 月 30 日 的回复
Hi Gilles, thank you for leaving us your comments. We sincerely hope to welcome you again soon!

10/10 超赞

Gaston

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent
2024 年 3 月入住 1 晚
Alexandra 于 2024 年 4 月 30 日 的回复
Hi Gaston, thank you for your feedback! We're happy to know that you found your experience excellent. We hope to welcome you again real soon!

10/10 超赞

Andrew

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

10/10 超赞

Arleen

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property, room & staff were all great. The restaurant/bar in the hotel is not so great. I would rate the food 4/10
2024 年 4 月入住 2 晚
Alexandra 于 2024 年 4 月 26 日 的回复
Hi Arleen, thank you for sharing your impressions with us. We are sorry to hear that you did not enjoy our restaurant. We will share your comments with our team. We are dedicated to providing exceptional service and want to ensure that all guests have a positive experience. We would like to extend our apologies for any inconveniences you encountered during your visit. Your feedback is crucial in helping us improve, and we hope to have the opportunity to exceed your expectations in the future. Thank you for bringing this matter to our attention.

10/10 超赞

Mirella

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great Nothing wrong with the hotel
2024 年 4 月入住 1 晚
Alexandra 于 2024 年 4 月 26 日 的回复
Hello Mirella, I appreciate your feedback. It's fantastic to hear that you had a great time with us! We look forward to welcoming you back in the near future.

8/10 还可以

Rachel

满意:清洁度、员工和服务、住宿条件和设施
I liked the people who work at the hotel, they are kind and very pleasant, thank you
2024 年 4 月入住 1 晚
Alexandra 于 2024 年 4 月 26 日 的回复
Hello Rachel, we appreciate your feedback! We are glad to hear that you valued our team, they are very important to us! We look forward to having you visit again soon.

10/10 超赞

Sylvie

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Parfait! Près de l’aéroport avec navette
2024 年 4 月入住 1 晚
Alexandra 于 2024 年 4 月 22 日 的回复
Bonjour Sylvie, merci d'avoir partagé vos impressions. Nous sommes heureux de savoir que vous ayez apprécié notre location ainsi que notre service de navette ! Nous espérons avoir la chance de vous revoir bientôt.

2/10 糟糕

Josh

与家人出行
满意:住宿条件和设施,清洁度
不满意:服务设施,员工和服务
Checked into hotel with intentions to park there for the week while on vacation. Reception was ready to to give me parking then manager came out to tell me that I could not book parking because I booked through Expedia. I then explained to her that it iso e of the services listed on Expedia. Manager then told me to book park and fly. Tried to book park and fly to find out it was full. Then had to park at another hotel for $155 dollars and take a cab back to my hotel. And at the end of all that double tree still charged me $25 dollars for parking the night at their hotel extra on top of my room and I didn’t even park my car there. One of the worst experiences I’ve ever had traveling. And to top it off I was with my 7 year old son who was panicking that we wouldn’t have anywhere to park and that his family vacation was going to be canceled. I will never stay at this hotel ever again.
2024 年 4 月入住 1 晚
Alexandra 于 2024 年 4 月 22 日 的回复
Hi Josh, we are sorry to hear about the recent unsatisfactory situation you encountered. Unfortunately, the parking service that we offer is designated for overnight stays exclusively. For extended parking arrangements, customers can only access these options through our official website or by making a reservation over the phone. This information was shared to you through private messaging on Expedia. It is our goal to ensure that this information is easily accessible to everyone to maintain transparency. We regret any confusion that may have arisen. We understand that you were charged for overnight parking despite not utilizing our services. We apologize for this mistake caused by our reception clerk in training, and we have promptly refunded the amount to your credit card. We apologize for any inconvenience this may have caused you and your family and hope to have the chance to offer you a satisfactory experience in the future.

10/10 超赞

Simon

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Vraiment un hôtel très confortable et propre; le restaurant de l’hôtel est assez dispendieux par contre, pas vraiment d’autres options pour manger à proximité alors je pense qu’il en profite un peu mais c’est excellent!
2024 年 4 月入住 1 晚
Alexandra 于 2024 年 4 月 22 日 的回复
Bonjour Simon, merci de vos commentaires. Désolé d'apprendre que le restaurant n'a pas totalement fait votre affaire en terme de prix. Nous prenons vos commentaires à coeur et les partageons avec notre équipe. Au plaisir de vous revoir bientôt !

10/10 超赞

Cynthia

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nous avons beaucoup apprécié la mise a disposition de la navette qui mène directement à l'aéroport. Le personnel était très accueillant et l'équipement de la chambre (en produits d'hygiène et appareils) est de qualité.
2024 年 4 月入住 1 晚
Alexandra 于 2024 年 4 月 22 日 的回复
Bonjour Cynthia, merci de vos commentaires ! Nous sommes heureux de voir que vous ayez apprécié votre séjour parmi nous. Nous espérons vous revoir bientôt !

10/10 超赞

janice

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚

8/10 还可以

Jaime

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Close to the airport, exactly whats needed for an overnight layover.
2024 年 4 月入住 1 晚
Alexandra 于 2024 年 4 月 15 日 的回复
Hi Jaime, thank you for your feedback. We are glad to know that you enjoyed your stay with us.

10/10 超赞

carl

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Près de la gare de Dorval
2024 年 3 月入住 1 晚
Alexandra 于 2024 年 4 月 15 日 的回复
Bonjour Carl, merci de vos commentaires. Nous sommes heureux que vous ayez apprécié notre location !

10/10 超赞

Helene

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Très bon service
2024 年 4 月入住 1 晚
Alexandra 于 2024 年 4 月 15 日 的回复
Bonjour Helene, merci de vos commentaires ! Nous espérons vous revoir bientôt.

10/10 超赞

Gloria

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We stayed the night before we had to be at the airport for 4 am. The room was perfect and the shuttle service was excellent!
2024 年 4 月入住 1 晚
Alexandra 于 2024 年 4 月 11 日 的回复
Hi Gloria, thank you for your feedback. We are happy to know that you enjoyed your stay with us, please come see us again soon!

10/10 超赞

Deborah

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff were extremely friendly
2024 年 4 月入住 1 晚
Alexandra 于 2024 年 4 月 11 日 的回复
Hi Deborah, we're happy to know that you enjoyed the service! Thank you for your visit, we hope to see you again soon!

10/10 超赞

Kimberly

满意:住宿条件和设施,服务设施
Excellent beds, very clean and quiet. Highly recommended for a stop over
2024 年 4 月入住 1 晚
Alexandra 于 2024 年 4 月 11 日 的回复
Hi Kimberly, thank you so much for your feedback! We hope to have the chance to welcome you again in our hotel soon.

10/10 超赞

Maryse

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Établissement parfait, à proximité de l’aéroport et navette à l’heure.
2024 年 4 月入住 1 晚
Alexandra 于 2024 年 4 月 11 日 的回复
Bonjour Maryse, merci de vos commentaires. Nous espérons vous revoir bientôt parmi nous !

10/10 超赞

soledad

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stayed one night to be closer to hotel
2024 年 4 月入住 1 晚
Alexandra 于 2024 年 4 月 8 日 的回复
Hi Soledad, thank you for your feedback. We are glad to know that you enjoyed your experience with us. Please come visit again soon!

10/10 超赞

Jocelyn,Bradenton

与配偶出行
Great staff!! Stephanie at reception, Emily in the bar was outstanding, breakfast staff very polite and fun to chat with. Pool was clean and water warm. Fitness gym was great! All machines worked. WiFi throughout the hotel.
2024 年 4 月入住 2 晚
Alexandra 于 2024 年 4 月 8 日 的回复
Hi Jocelyn, thank you for your comments! We will be happy to share your kind words with our team. We hope that we will have the pleasure to welcome you again in our hotel soon!

10/10 超赞

David

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Liked the layout of the room and how it was furnished
2024 年 4 月入住 1 晚
Alexandra 于 2024 年 4 月 8 日 的回复
Hi David, thank you for your feedback. We are happy to know that you liked your stay with us! Thank you for your visit, we hope to welcome you again soon!

8/10 还可以

Dallas

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property was clean and quiet which was just what I needed since I didn’t arrive there till 10pm after my flight was cancelled.
2024 年 4 月入住 1 晚
Alexandra 于 2024 年 4 月 8 日 的回复
Hi Dalllas, thank you for your feedback. We are happy to know that you enjoyed your stay with us. We hope to see you again soon!

2/10 糟糕

François

不满意:住宿条件和设施,员工和服务
I arrived late at the hotel. The key for my room was not working. My room was the more far away from reception. I went back at reception to get another key. Still not working. I have to wait 20 minutes to get a repair guy opening up my door (not other room available). The reception person never apologized or offer me some compensation or rebate. Very poor service.
2024 年 4 月入住 1 晚
Alexandra 于 2024 年 4 月 8 日 的回复
Greetings François, we appreciate your feedback. We regret any dissatisfaction with the room assignment and strive to accommodate guests to the best of our ability based on availability. Regarding the door battery issue, we apologize for any inconvenience caused. Such unforeseen situations can arise suddenly, and all we can do is resolve them promptly. We are sorry that your stay with us did not meet your expectations. We look forward to the opportunity to host you again and provide an improved experience.

10/10 超赞

Travis

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

2/10 糟糕

Stephanie

与家人出行, 商务旅客
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
I was placed at the back of the building my coffee machine had dirt and debris I was woken by construction noise and checked out early so I could check into another hotel to get sleep before travelling staff was super sweet otherwise
2024 年 4 月入住 1 晚
Alexandra 于 2024 年 4 月 5 日 的回复
Hi Stephanie, thank you for providing us with your feedback. We are sorry to hear about your experience. Your comments have been passed on to our housekeeping manager for additional investigation. As for the noises from the construction, we are in the process of carrying out renovations. Although we aim to minimize the disturbances, some inconvenience may be inevitable. If you return to the Montreal Airport vicinity, please don't hesitate to contact us. We are eager to ensure that your next stay goes more seamlessly.

10/10 超赞

Kristin

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Convenience to the airport and nice quality
2024 年 3 月入住 1 晚
Alexandra 于 2024 年 4 月 5 日 的回复
Hi Kristin, thank you for your feedback. It's great to know that you enjoyed our location and the quality of your stay! We hope to have the chance to see you again in the near future!

10/10 超赞

Raymond

满意:清洁度、员工和服务、住宿条件和设施
I liked it quiet
2024 年 4 月入住 1 晚
Alexandra 于 2024 年 4 月 5 日 的回复
Hello Raymond, thank you for your comments. We hope to welcome you again soon!

10/10 超赞

Spencer

NA
2024 年 4 月入住 1 晚

10/10 超赞

Brendan

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Newish hotel. A little expensive, but clean
2024 年 4 月入住 1 晚
Alexandra 于 2024 年 4 月 5 日 的回复
Hi Brendan, thank you for your feedback. We are glad to know that you enjoyed your experience with us. We hope to welcome you again soon!

10/10 超赞

Aurora

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
El personal fue muy amable y tienen transporte de aeropuerto gratuito
2024 年 3 月入住 1 晚
Alexandra 于 2024 年 4 月 2 日 的回复
Hello Aurora, thank you for your input. We are happy to know that you enjoyed your stay with us. We hope to see you again soon!

8/10 还可以

Christopher

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room is spacious and clean. The bed and pillows are comfortable. We chose this hotel for the proximity to the train station. Great hotel for a stop over.
2024 年 3 月入住 1 晚
Alexandra 于 2024 年 4 月 2 日 的回复
Hi Christopher, thank you for your comments! It's great to know that you liked your stay at our hotel. We hope to welcome you back in the near future.

10/10 超赞

JUSTIN

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good staff ! Great services
2024 年 3 月入住 1 晚
Alexandra 于 2024 年 4 月 2 日 的回复
Hi Justin, thank you for your feedback. We are happy to hear that you enjoyed your stay with us! We hope to see you again soon.

10/10 超赞

Julie

2024 年 3 月入住 1 晚

6/10 一般

Gitta

商务旅客
满意:清洁度
The property was convenient located close to the train station and airport. My room was small and dated compared to other properties in the neighbourhood. The hallways are narrow, dark and also look dated. My stay was fine, but found it overpriced for the quality and size of the accommodations.
2024 年 3 月入住 1 晚
Alexandra 于 2024 年 3 月 29 日 的回复
Hello Gitta, we appreciate your feedback. We regret that you perceived your room as outdated. We are among the most recently established hotels in the area, having opened our doors in 2019! We apologize that your visit did not meet your expectations. We hope that we will have a chance to providing you with a more enjoyable experience in the future.

10/10 超赞

Angela

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I had a room at the Fairfield across the street and wanted to extend our stay for another night. Fairfield told me twice that they had no more rooms even tho the Hopper app claimed that they did, so we had to leave. The Doubletree is just across the street, and I wish I had gone there first. The service was far more accommodating (warm cookie at check-in, yum!), and even though it was only noon when we arrived, they already had a room ready for us. The front desk staff was so friendly and really made me and my partner feel welcome. Highly recommend to anyone looking for a convenient stay close to the airport. Oh, and the bed is DIVINE, so comfortable!
2024 年 3 月入住 1 晚
Alexandra 于 2024 年 3 月 29 日 的回复
Hi Angela, thank you so much for your review. We truly are happy to know that you enjoyed your stay with us! We sincerely hope to welcome you again in the near future.

10/10 超赞

Jacques

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
J'ai adoré je recommande
2024 年 3 月入住 1 晚
Alexandra 于 2024 年 3 月 25 日 的回复
Bonjour Jacques, merci de nous avoir laissé votre opinion. Nous sommes bien heureux de savoir que vous ayez aimé votre séjour à notre hôtel. Nous espérons vous revoir bientôt !

8/10 还可以

ABDIKADIR

2024 年 3 月入住 1 晚

10/10 超赞

Stéphane

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Toujours propre et agréable!
2024 年 2 月入住 1 晚
Alexandra 于 2024 年 3 月 25 日 的回复
Bonjour Stéphane, merci de vos commentaires. Nous sommes heureux de savoir que vous ayez eu une belle expérience parmi nous! Nous espérons sincèrement avoir la chance de vous revoir bientôt.

8/10 还可以

Stephan,Stittsville

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We stay 1night for a early morning flight Room is on the small side but very ean and quite new A bit of a disappointment.... 25$ parking I understand if you park your car to. Go somewhere else but that is a first for me. Staff 5 stars Building 5 stars Room very ok
2024 年 3 月入住 1 晚
Alexandra 于 2024 年 3 月 25 日 的回复
Hello Stephan, we appreciate your feedback! Regrettably, due to being located in a popular area with limited parking space, there is a parking charge enforced. We aim to provide clear information about this matter. We are pleased to hear that the remainder of your visit was enjoyable! We look forward to hosting you again in the near future.

10/10 超赞

Carlos Roberto

满意:清洁度、员工和服务、住宿条件和设施
Todo muy bien
2024 年 3 月入住 1 晚
Alexandra 于 2024 年 3 月 22 日 的回复
Hi Carlos, thanks for your feedback! We are glad to know that everything went well during your stay. Please come see us again soon!

10/10 超赞

Jeffrey

Great
2024 年 3 月入住 1 晚
Alexandra 于 2024 年 3 月 18 日 的回复
Hi Jeffrey, thank you for your feedback! We are glad to know that you enjoyed your time here, please come see us again soon!

8/10 还可以

Elijassie

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Break
2024 年 3 月入住 2 晚

6/10 一般

Jerome

与配偶出行
满意:员工和服务,清洁度
Bed mattress was uncomfortable due to sagging in the middle. Poor nights rest.
2024 年 3 月入住 1 晚
Alexandra 于 2024 年 3 月 13 日 的回复
Hello Jerome, we appreciate your feedback. We regret that your recent stay with us did not meet your expectations. I have promptly forwarded your comments about the mattress to our housekeeping team for a thorough review. Ensuring our guests have a comfortable sleep is a top priority for us, and we regret falling short this time. We hope that we will have the opportunity to provide you with a much-improved experience in the future.

8/10 还可以

brigitte

满意:清洁度、员工和服务、住宿条件和设施
Nous sommes restés pour 1 couché seulement, j’ai apprécié la navette
2024 年 3 月入住 1 晚
Alexandra 于 2024 年 3 月 13 日 的回复
Bonjour Brigitte, merci de vos commentaires. Nous sommes heureux que vous ayez apprécié notre service de navette. Au plaisir de vous revoir bientôt.

10/10 超赞

David

2024 年 3 月入住 1 晚

10/10 超赞

Jacob

与配偶出行
满意:服务设施
Very comfortable stay
2024 年 3 月入住 1 晚
Alexandra 于 2024 年 3 月 11 日 的回复
Hi Jacob, thank you for your comments. We are happy to know that you found your stay with us to be comfortable. We hope to see you again soon!

10/10 超赞

James

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Shirley was super friendly and the cookies were great
2024 年 3 月入住 1 晚
Alexandra 于 2024 年 3 月 11 日 的回复
Hi James, thank you for leaving us your comments. It's wonderful to know that Shirley had a positive impact on your stay. We will gladly share the kind words with her and the team! We hope to welcome you again in our hotel soon.

10/10 超赞

Theresa

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Convenient location for getting to and from the airport; friendly and helpful staff; good food and drinks at the restaurant.
2024 年 3 月入住 1 晚
Alexandra 于 2024 年 3 月 11 日 的回复
Hi Theresa, thank you for your feedback. We are glad to know that you had a great experience with us. We hope to have the pleasure to see you again soon!

10/10 超赞

Karen

满意:住宿条件和设施
2024 年 3 月入住 1 晚