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关于劳雷尔山万怡酒店的点评

3 out of 5
劳雷尔山万怡酒店
1000 Century Pkwy, Mount Laurel, NJ

点评

8.6

超赞

10 分 - 超赞。342 条好评，共有 652 条点评" "
8 分 - 还可以。192 条好评，共有 652 条点评" "
6 分 - 一般。71 条好评，共有 652 条点评" "
4 分 - 很差。25 条好评，共有 652 条点评" "
2 分 - 糟糕。22 条好评，共有 652 条点评" "

9.0/10

清洁度

9.0/10

员工和服务

7.8/10

服务设施

8.6/10

住宿条件和设施

8.4/10

环保

点评

6/10 一般

Cheryl

与家人出行
满意：员工和服务
不满意：服务设施
It needs some updates. We were not able to access the courtyard
2024 年 4 月入住 2 晚
P 于 2024 年 4 月 24 日 的回复
Thank you for your feedback. Our Courtyard is always accessible pending weather. I'm sorry that you weren't able to go out and enjoy our Courtyard area!

10/10 超赞

Spencer

2024 年 4 月入住 6 晚
P 于 2024 年 4 月 21 日 的回复
Thank you for staying with us!

6/10 一般

Louise

与配偶出行
满意：员工和服务，清洁度
Insonorisation médiocre, air climatisée très bruyante, vieillot. Pas de café gratuit offert au lobby. Emplacement pratique près de la NJ Turnpike. Lit confortable.
2024 年 4 月入住 1 晚
P 于 2024 年 4 月 14 日 的回复
Thank you

10/10 超赞

Elijah

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great customer service, clean, and safe.
2024 年 3 月入住 2 晚
P 于 2024 年 4 月 8 日 的回复
Thank you

10/10 超赞

Marlen

2024 年 3 月入住 8 晚
P 于 2024 年 4 月 5 日 的回复
Thank you for staying with us!

10/10 超赞

Eugenie

满意：住宿条件和设施，清洁度
New, pristine, clean.
2024 年 3 月入住 1 晚
P 于 2024 年 3 月 25 日 的回复
Thank you for staying with us!

6/10 一般

Bruno

商务旅客
满意：员工和服务、服务设施、住宿条件和设施
不满意：清洁度
Location was good. Smell of the bathroom curtain was weird.
2024 年 2 月入住 3 晚
P 于 2024 年 2 月 26 日 的回复
Thank you for your feedback and I'm sorry that your experience was not what you expected. As we will look into the situation.

10/10 超赞

Victoria

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Loved it
2024 年 1 月入住 5 晚
P 于 2024 年 3 月 25 日 的回复
Thank you for staying with us!

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean, Safe Location and Fair Price
2024 年 2 月入住 1 晚
P 于 2024 年 2 月 26 日 的回复
Thank you for your feedback!

4/10 很差

Bob

满意：员工和服务
不满意：住宿条件和设施，清洁度
Disappointing
There was dog crap outside in several places near the entrance. The toilet handle broke on our last day. Breakfast is not included and only counter person serves a limited menu. Everything is à la carte.The courtyard doors are locked at night and the pool and hot tub are out-of-service.The front desk staff and the housekeepers are nice.
2024 年 1 月入住 2 晚
P 于 2024 年 1 月 30 日 的回复
Thank you for your feedback, I'm sorry we didn't meet your expectations during your stay. Courtyard offers the Bistro Alacarte menu featuring Starbucks.Once again, thank you for your staying with us!

10/10 超赞

Nimar

满意：清洁度、员工和服务、住宿条件和设施
Rooms was very clean all staff members were very greet you when you walked into the hotel.
2024 年 1 月入住 1 晚
P 于 2024 年 1 月 29 日 的回复
Thank you for your feedback and We are glad you enjoyed your stay with us.

6/10 一般

Lori

2024 年 1 月入住 1 晚
P 于 2024 年 1 月 18 日 的回复
Thank you for staying with us!

10/10 超赞

Gregory

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 3 晚
P 于 2023 年 12 月 27 日 的回复
Thank you for staying with us!

10/10 超赞

Michelle

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
All in all easy in and out
2023 年 12 月入住 1 晚
P 于 2023 年 12 月 27 日 的回复
Thank you for staying with us!

4/10 很差

Abhay

带宠物出行
不满意：员工和服务
P 于 2024 年 2 月 26 日 的回复
Thank you for staying with us.

10/10 超赞

Frank

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property was modern and had plenty of amenities
2023 年 12 月入住 1 晚
P 于 2023 年 12 月 11 日 的回复
Thank you for your feedback and for staying with us.

10/10 超赞

Margaret

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I would like to especially thank the lady who was running the breakfast hour. It was a real pleasure to meet her plus she was very competent in a job that can be very demanding.
2023 年 11 月入住 1 晚
P 于 2023 年 11 月 28 日 的回复
Thank you for your feedback as I will share with our team.

6/10 一般

Linda

满意：员工和服务
2023 年 11 月入住 1 晚
P 于 2023 年 11 月 28 日 的回复
Thank you for staying with us!

10/10 超赞

Ekuwa

2023 年 10 月入住 3 晚
P 于 2023 年 11 月 24 日 的回复
Thank you for staying with us!

10/10 超赞

Lesbi

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 2 晚
P 于 2023 年 11 月 21 日 的回复
Thank you for staying with us!

6/10 一般

Adewale

满意：员工和服务
不满意：住宿条件和设施，服务设施
I was given an handicap room that smells cigarette with,no breakfast. I checked out earlier than expected by 8am because i wasn't comfortable
2023 年 11 月入住 1 晚
P 于 2023 年 11 月 17 日 的回复
I'm sorry we didn't meet your expectations. As a Courtyard we do have our Bistro for breakfast and Dinner.I do apologize for the room era.

10/10 超赞

Khrystine

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
it was clean and safe. no toothpaste basically no liquid soap would stay again.
2023 年 11 月入住 1 晚
P 于 2023 年 11 月 14 日 的回复
Thank you for the feedback, I'm sorry that you didn't have soap in your shower canister.

10/10 超赞

Paul

满意：员工和服务、服务设施、住宿条件和设施
Clean rooms and friendly, helpful staff.
2023 年 11 月入住 1 晚
P 于 2023 年 11 月 13 日 的回复
Thank you for your feedback! We are glad you enjoyed your stay.

4/10 很差

tunde

2023 年 11 月入住 1 晚
P 于 2023 年 11 月 13 日 的回复
Thank you for staying with us.

4/10 很差

Raed

不满意：清洁度、员工和服务、住宿条件和设施
No good
2023 年 11 月入住 5 晚
P 于 2023 年 11 月 8 日 的回复
I'm sorry that you did not have a good experience with us. We do hope that you will come back!

8/10 还可以

Pattie

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 3 晚
P 于 2023 年 10 月 31 日 的回复
Thank you for staying with us!

8/10 还可以

Ann

满意：清洁度、员工和服务、住宿条件和设施
I'd like to compliment Adrianna who checked us in. She was extremely helpful, polite, patient and smiled the whole time! She represented The Courtyard very well. We also liked our room. It was super clean and welcoming. The welcoming screen on the TV was a pleasant item. Was disappointed that there was no complimentary breakfast. That gave the hotel 4 stars. If it had a complimentary breakfast would have given it 5 stars. All in all - very nice.
2023 年 10 月入住 1 晚
P 于 2023 年 10 月 30 日 的回复
Thank you. we will definitely share with our team!

10/10 超赞

pattie

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
P 于 2023 年 10 月 30 日 的回复
Thank you for staying with us!

10/10 超赞

James

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
I had an enjoyable stay. The staff was accommodating and friendly.
2023 年 10 月入住 5 晚
P 于 2023 年 10 月 30 日 的回复
Thank you for the feedback!

2/10 糟糕

jennifer

与家人出行, 带宠物出行
不满意：清洁度、员工和服务、住宿条件和设施
No where on the Expedia site did it say there was a $150.00 pet fee It claims they are pet friendly but does not state a fee I understand a pet fee but 150 is a little much And for it not to be stated on the site I think is a little unfair.
2023 年 10 月入住 1 晚
P 于 2023 年 10 月 23 日 的回复
Jennifer, Thank you for your feedback, as we will look into the Pet Fee verbiage. We do apologize for any mis communication.

8/10 还可以

Alberto

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
P 于 2023 年 10 月 27 日 的回复
Thank you for staying with us!

10/10 超赞

Erin M

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was courteous, rooms were clean, and breakfast was tasty.
2023 年 10 月入住 1 晚
P 于 2023 年 10 月 9 日 的回复
Thank you for your feedback and staying with us!

10/10 超赞

Jonathan

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great staff, convenient location and, room was tidy every time I got back. Would recommend this hotel to anyone staying in that area.
2023 年 9 月入住 3 晚
P 于 2023 年 10 月 9 日 的回复
Thank you for your feedback and staying with us.

10/10 超赞

jimmie

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚
P 于 2023 年 10 月 3 日 的回复
Thank you for staying with us!

10/10 超赞

Joseph

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean and affordable great for business meetings
2023 年 9 月入住 6 晚
P 于 2023 年 10 月 1 日 的回复
Thank you for your feedback! we appreciate you staying with us.

10/10 超赞

Todd

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property is clean with a great staff. It is also close to major highways and shopping /eating.
2023 年 9 月入住 1 晚
P 于 2023 年 10 月 1 日 的回复
Thank you for your feedback, we appreciate you staying with us.

10/10 超赞

Joseph

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Updated and clean facility at reasonable prices.
2023 年 9 月入住 1 晚
P 于 2023 年 9 月 25 日 的回复
Thank you for your feedback, we are happy you enjoyed your stay.

8/10 还可以

Juan

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚
P 于 2023 年 9 月 19 日 的回复
Thank you for staying with us!

10/10 超赞

Linda

2023 年 8 月入住 5 晚
P 于 2023 年 9 月 25 日 的回复
Thank you for staying with us!

8/10 还可以

Chong

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 6 晚
P 于 2023 年 9 月 3 日 的回复
Thank you for staying with us!

10/10 超赞

Jamison

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The rooms are pretty nice and clean, staff is friendly.
2023 年 8 月入住 1 晚
P 于 2023 年 9 月 3 日 的回复
Thank you for the feedback!

10/10 超赞

Alexandre

满意：清洁度、员工和服务、住宿条件和设施
Great
2023 年 8 月入住 1 晚
P 于 2023 年 9 月 3 日 的回复
Thank you for staying with us!

4/10 很差

真实旅客

团体旅客
满意：员工和服务
不满意：住宿条件和设施，清洁度
Disappointing stay
I have stayed in a couple different hotels in this area and decided to pay more to stay at the Courtyard by Marriott this time - I wish I had gone with the less expensive Holiday Inn nearby! While the staff checking me in was very nice, I was immediately disappointed by the state of the hotel. The decor was dated, but that doesn't bother me so much. If they could do one thing to raise this hotel by a star, it would be replace the old, fraying, stained carpets. My room appeared clean, but on my second night I killed a roach in the bathroom. I kept getting whifs of cigarette smoke that woke me up at night throughout my stay, but the second night the reek of pot smoke in the hallway was terrible and persisted in my room as well. It was awful the last morning I was checking out. I understand pot is legal in NJ and have no bias against people partaking but we have sliding glass doors and balconies, so it would be easy to do so without disturbing neighbors. I also assume it's not allowed in the rooms. I was not asked how my stay was upon checking out, but I volunteered some of this information and was told I should have contacted them to switch rooms. No one wants to pack up all their stuff and switch rooms at midnight. I didn't like that the onus and responsibility for correcting this situation was put back on me. Maybe enforce your no smoking policy. I would never stay here again.
2023 年 8 月入住 2 晚
P 于 2023 年 9 月 3 日 的回复
I am sorry you had a bad experience with your recent stay. This will be a teachable moment for our team for future references. Thank you for your feedback.

10/10 超赞

Toe

2023 年 7 月入住 1 晚
P 于 2023 年 9 月 3 日 的回复
Thank you for staying with us!

10/10 超赞

Erin

2023 年 7 月入住 1 晚
P 于 2023 年 9 月 3 日 的回复
Thank you for staying with us!

10/10 超赞

Elias

满意：清洁度、员工和服务、住宿条件和设施
Very good staff and facilities
2023 年 7 月入住 2 晚
P 于 2023 年 7 月 17 日 的回复
Thank you for staying with us and your feedback!

8/10 还可以

Alan

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 1 晚
P 于 2023 年 7 月 17 日 的回复
Thank you for staying with us.

4/10 很差

Mackenzie

2023 年 7 月入住 1 晚
P 于 2023 年 9 月 3 日 的回复
Thank you for your feedback and staying with us!

8/10 还可以

Dan

与家人出行
Please improve the exercise room. Not of quality I would think of a Marriott
2023 年 7 月入住 5 晚
P 于 2023 年 7 月 14 日 的回复
Thank you for your feedback as we continue to focus on our hotel.

10/10 超赞

Isadoris

满意：清洁度、员工和服务、住宿条件和设施
The front desk was really helpful and answered all my questions.
2023 年 6 月入住 4 晚
P 于 2023 年 7 月 5 日 的回复
Thank you for the feedback! I am happy to hear our team was accommodating to you.