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关于皇家酒店的点评

2 out of 5
皇家酒店
750 South 10th Street, Mount Vernon, IL

点评

6.8
10 分 - 超赞。46 条好评，共有 175 条点评" "
8 分 - 还可以。45 条好评，共有 175 条点评" "
6 分 - 一般。32 条好评，共有 175 条点评" "
4 分 - 很差。21 条好评，共有 175 条点评" "
2 分 - 糟糕。31 条好评，共有 175 条点评" "

7.0/10

清洁度

7.6/10

员工和服务

6.0/10

服务设施

6.2/10

住宿条件和设施

7.0/10

环保

点评

10/10 超赞

tomasz

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We stayed at the Royal Inn during the 2024 solar eclipse and it was great. A nice, clean room, very helpful and friendly staff, especially the lady at the reception desk. Highly recommended!
2024 年 4 月入住 1 晚

10/10 超赞

David

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The young lady who checked us in was very friendly and helpful. The room was clean and had everything we needed. A great value.
2024 年 2 月入住 1 晚

10/10 超赞

John

与家人及幼儿出行, 带宠物出行
满意：清洁度、服务设施、住宿条件和设施
2023 年 12 月入住 2 晚

10/10 超赞

tom

满意：住宿条件和设施
2023 年 12 月入住 1 晚

10/10 超赞

Mario，Caledon

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This was my 3rd stay at the Royal Inn. The rooms are clean, the area is quite and safe. Will be back.
2023 年 10 月入住 1 晚

8/10 还可以

Ada

2023 年 9 月入住 2 晚

10/10 超赞

Harold

2023 年 7 月入住 1 晚

2/10 糟糕

Randy

商务旅客
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Scary death hotel.
The hotel looked like someone washed the walls with a garden hose. Was mold behind the white paint and holes I. The ceiling. The bed was uncomfortable. Reminded me of a hotel where you die in the end. I slept with my shoes and clothes on. I also slept on top of the blankets. I was worried I would catch something. I complained to hotels dot com but they were unable to help. Oh well.
2023 年 6 月入住 1 晚

10/10 超赞

Mario，Caledon

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
The room was clean and well equipped - bed was super comfortable and the staff super friendly. I forgot a polo shirt and a couple of T shirts hanging in the closet - called the office and they were quite happy to safe keep them for me for when I return. Will be back in a few months.
2023 年 6 月入住 1 晚

8/10 还可以

Yale

带宠物出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Royal was perfectly nice. Punam, the owner is super nice! Expedia f'd me, so I'm done with them after many years.
2023 年 5 月入住 1 晚

10/10 超赞

cheryl

满意：清洁度、员工和服务、住宿条件和设施
Comfortable for our overnight stay….location was accessible from our route….polite & friendly attendant at check in
2023 年 5 月入住 1 晚

6/10 一般

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very basic but functional, clean - NO amenities
2023 年 4 月入住 1 晚

8/10 还可以

Robert

满意：员工和服务，清洁度
The queen room was very clean and fairly quiet. For the price it was a nice stay. New bathroom fixtures and newly painted. Coffee in room.
2023 年 4 月入住 1 晚

2/10 糟糕

Patti

带宠物出行
不满意：员工和服务、服务设施、住宿条件和设施
Water was lukewarm. Was supposed to have a bathtub only a shower. The bed had pubic hair in it. Couldn't stay and would give a cred it for the room. Filthy Room!!!!!!!!!!
2023 年 3 月入住 1 晚

8/10 还可以

Donald

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
I like the comfort and quietness of the place. Didnt like that they dont offer breakfast!
2023 年 4 月入住 1 晚

8/10 还可以

Dawn

与家人出行
满意：员工和服务，清洁度
Very affordable. Staff very nice and helpful. Stayed in one of their newly remodeled rooms. Only 6 channels on the TV
2023 年 2 月入住 1 晚

2/10 糟糕

Natalie

Never stay here
Horrible. Rotting food in the fridge. Dried old food in the microwave. Dirty shower that didn’t drain. Dirty and walls and surfaces of the room and fronts of drawers sticky and dirty. Front desk was not helpful and would not let me speak to anyone other than the person who was at front desk who said he could do nothing about this. To top it all off, I became congested and nauseated from the rotting food and dirty room and it didn’t subside for two hours after leaving the room, which we left earlier than planned due to the disgusting conditions
2023 年 2 月入住 1 晚

6/10 一般

Rachel

2023 年 1 月入住 1 晚

8/10 还可以

Crystal Armwood

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 1 月入住 1 晚

2/10 糟糕

Jamie

不满意：员工和服务、住宿条件和设施、客房舒适度
2022 年 12 月入住 2 晚

10/10 超赞

Leah A.

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Mt Vernon Stay!
2023 年 1 月入住 1 晚

4/10 很差

Derald

商务旅客
不满意：住宿条件和设施
Are you a thrill seeker? Do you like to live wild? Then this property is for you. Located right smack in the middle of the Ghetto, with a capital HETTO, you two can spend that $27 you saved by booking here instead of closer to the interstate on coffee so you can stay awake and watch your car be driven away by many of the independent valets / street pharmaceutical consultants roaming the area at all hours.

2/10 糟糕

Samantha

带宠物出行
不满意：清洁度、服务设施、住宿条件和设施
There was blood on the walls. Bed was hard. Bedding outdated. Dirty place.
2022 年 11 月入住 1 晚

10/10 超赞

jean

2022 年 10 月入住 1 晚

8/10 还可以

Teresa

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 9 月入住 1 晚

6/10 一般

Tristin

满意：客房舒适度，员工和服务
As soon as I walked in I seen a cockroach on the floor other then that was decent
2022 年 9 月入住 1 晚

4/10 很差

Cynthia

商务旅客
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Older property. Needs updating. Kind staff
Older property. Needs updating. Staff was very kind and helpful.
2022 年 9 月入住 1 晚

10/10 超赞

Thomas

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 8 月入住 1 晚

10/10 超赞

Patrick

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly. Can't beat the price.
2022 年 8 月入住 1 晚

8/10 还可以

Susan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good price
2022 年 7 月入住 1 晚

10/10 超赞

Douglas

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 7 月入住 1 晚

10/10 超赞

Michael H

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff is awesome
2022 年 7 月入住 2 晚

6/10 一般

Nathaniel

商务旅客
满意：员工和服务，清洁度
Pretty good.
Checking in was easy and friendly. Motel is in a sketchy part of town and could use a good remodel. Room was clean and no one bothered me.
2022 年 7 月入住 1 晚

6/10 一般

Linda

满意：员工和服务
不满意：住宿条件和设施
Shabby and a bit over priced for the facility.
2022 年 7 月入住 1 晚

10/10 超赞

Rhonda

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The front desk personnel was very friendly and helpful. Fast check in. Room close to parking. Having a refrigerator and microwave are a plus.
2022 年 7 月入住 1 晚

10/10 超赞

Ivy

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Best kept secret in Mt Vernon
Cheapest in town hands down. Room was clean. Front desk was super friendly and helpful and even walked me down to show me the room.
2022 年 7 月入住 1 晚

6/10 一般

Rita

与配偶出行
It was cheap. And thats whar i needed
2022 年 6 月入住 1 晚

10/10 超赞

Anthony

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
great service
2022 年 6 月入住 1 晚

10/10 超赞

David

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
The night manager met me and was great
2022 年 6 月入住 1 晚

10/10 超赞

Melissa

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 6 月入住 1 晚

8/10 还可以

GARY

2022 年 6 月入住 1 晚

8/10 还可以

Jim

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Not bad for the bux
Not close to the interstate, but cheaper than the ones that were.Everything was fine and I got a good nights sleep.
2022 年 6 月入住 1 晚

8/10 还可以

Antonio

2022 年 6 月入住 1 晚

2/10 糟糕

Darrell

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Room stunk terrible. Was so bad we didn't even stay in the room. By far worst hotel. I ever been to. I wouldn't let. My dog sleep in it
2022 年 5 月入住 1 晚

2/10 糟糕

Nora

不满意：客房舒适度，住宿条件和设施
Sketchy place
2022 年 5 月入住 1 晚
Response from the owner 于 2022 年 5 月 5 日 的回复
I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice stay
2022 年 4 月入住 1 晚

10/10 超赞

Roger

满意：清洁度、员工和服务、住宿条件和设施
The staff was friendly. The room was beautifully decorated even though it was an older building. Would stay again.
2022 年 4 月入住 1 晚
Hotel Management 于 2022 年 4 月 12 日 的回复
Thank you for your compliments to our staff and high standards of cleanliness and hospitality. It is so rewarding to learn of your five star experience at our hotel! On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 超赞

terry

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Really enjoyed this motel. Had great check in service - the gentleman that checked us in offered to help us bring in our luggage as it was raining. The room was great and had all the amenities we like.
2022 年 3 月入住 1 晚
Hotel Management 于 2022 年 3 月 8 日 的回复
We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

10/10 超赞

Isha

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 12 月入住 1 晚
Manager 于 2021 年 12 月 23 日 的回复
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

10/10 超赞

Melanie

满意：员工和服务、服务设施、住宿条件和设施
2021 年 12 月入住 1 晚