Everything is good except the broken mattresses they are providing on the bed.
Staff are very polite. Very much accessible to US Consulate.
Satya Sreekanth
2024 年 3 月入住 3 晚
6/10 一般
Raghvir
2024 年 1 月 12 日
满意:客房舒适度,住宿条件和设施
Raghvir
2024 年 1 月入住 2 晚
10/10 超赞
Harmanbir
2024 年 1 月 12 日
满意:清洁度、员工和服务、住宿条件和设施
Harmanbir
2024 年 1 月入住 3 晚
6/10 一般
Abdul
2023 年 8 月 29 日
不满意:住宿条件和设施,清洁度
Abdul
2023 年 8 月入住 5 晚
4/10 很差
Sarvesh,Scranton
2023 年 8 月 21 日
不满意:住宿条件和设施,清洁度
Sarvesh
2023 年 7 月入住 2 晚
4/10 很差
Sangeeta
与家人出行, 商务旅客
2023 年 8 月 7 日
不满意:住宿条件和设施,员工和服务
Stayed 3 nights, 2 rooms (501, 505) for four. Would not book this hotel again. Overall, level of service is far below average.
Leakage of rain water into the room. Crude fix by the hotel; put a towel to absorb water. The leakage was quite troublesome. I had parents with me who are in the 80s. I think I was very lucky that I slipped and not them. A manager promised to get back to us on what they would do on leakage – discount, compensation, room change etc. but never called us about any next steps. Hotel staff initially promised to move us to a different room but backed out of that promise later. Slow shower drain. No hook to hang clothes in shower. Bathroom door was broken and did not close completely. No closet in the room. Room is not soundproof; Lot of noise from outside the hotel due to traffic. Liquid hand soap was not refilled despite a request. Thermostat not functioned properly. TV broke down; was repaired upon request. Room key was not working on 2nd day. Were told that the key had been fixed but it did not work. Took 4-5 attempts before they were able to make the room key work again. Staff is not responsive. We were promised several times “I’ll call back in 10 mins” but nobody would come and call. Tea bags in the room were lying loose (unhygienic). No spoons, hand towels provided.
Positives: Proximity to US Consulate; housekeeping staff courteous but not fully knowledgeable and not well-trained; allowed to eat in the room food delivered from outside.