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关于黎巴嫩姆扎尔洲际酒店 - IHG 旗下酒店的点评

5 out of 5
黎巴嫩姆扎尔洲际酒店 - IHG 旗下酒店
Kfardebiane, Ouyoun el Simane, Mzaar Kfardebian

点评

8.0

很好

10 分 - 超赞。29 条好评，共有 71 条点评" "
8 分 - 还可以。21 条好评，共有 71 条点评" "
6 分 - 一般。12 条好评，共有 71 条点评" "
4 分 - 很差。6 条好评，共有 71 条点评" "
2 分 - 糟糕。3 条好评，共有 71 条点评" "

8.4/10

清洁度

8.2/10

员工和服务

7.6/10

服务设施

7.8/10

住宿条件和设施

7.6/10

环保

点评

10/10 超赞

azzam

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚

10/10 超赞

azzam

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Every thing in hotel excellent
2024 年 4 月入住 1 晚

6/10 一般

Rami，doha

与家人及幼儿出行
满意：员工和服务、服务设施、住宿条件和设施
The rooms need to be renovated.
2024 年 2 月入住 2 晚

10/10 超赞

Nayla

满意：清洁度、员工和服务、住宿条件和设施
Excellent hotel!!!!!! The staff was really professional and so kind…. I did the aromatherapy massage with my daughter, it was the best massage we ever had…. And we did so many massages in the US!!!! Hoda and Jenny were so professional and sweet, the self service breakfast was divine!!!! Overall wonderful stay and we will definitely come back
2024 年 2 月入住 1 晚

10/10 超赞

Hani，Beirut

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The experience was really good. They even upgraded our room!
2024 年 1 月入住 1 晚

10/10 超赞

Peter

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Location, ambience, and staff were all amazing.
2023 年 10 月入住 2 晚

10/10 超赞

Sandy，Parramatta

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful location surrounded by nature, great facilities and friendly staff. Thank you
2023 年 8 月入住 1 晚
InterContinental Mzaar Team 于 2023 年 8 月 5 日 的回复
Dear Sandy,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,InterContinental Mzaar Team

6/10 一般

Mohamad

2023 年 3 月入住 1 晚

6/10 一般

Juliana

满意：员工和服务，清洁度
不满意：客房舒适度，住宿条件和设施
2022 年 8 月入住 1 晚
InterContinental Mzaar Team 于 2022 年 8 月 12 日 的回复
Dear Juliana, Thank you for your rating. We apologize if we did not met your expectations. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, InterContinental Mzaar Team

2/10 糟糕

Lamaat

团体旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I didnt like the place and the room in your website is completely not the same like reality . Place full of negativity. Staff not trained and everyone tell different talk regarding refund policy. Beacuse of all of above i left the place before checking in and promised to do my refund which i am still waiting
2022 年 7 月入住 1 晚

4/10 很差

Mouhammad

满意：员工和服务，清洁度
不满意：住宿条件和设施
The rate per night was 175 USD for a random room with no breakfast included. Moreover, I had to pay for a valet parkin g service I have never received for having parked my car at the hotel's parking
2022 年 7 月入住 1 晚
InterContinental Mzaar Team 于 2022 年 7 月 4 日 的回复
Dear Mouhammad, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, InterContinental Mzaar Team

10/10 超赞

Ghida

2022 年 3 月入住 1 晚

10/10 超赞

Mazen，Jeddah

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Location was amazing
2022 年 3 月入住 2 晚
InterContinental Mzaar Team 于 2022 年 3 月 10 日 的回复
Dear Mazen, Thank you for your rating and review of our hotel. Sincerely, InterContinental Mzaar Team

2/10 糟糕

Firas

与家人出行, 与配偶出行
满意：清洁度
不满意：服务设施，员工和服务
Unprofessional they decided to close the slops for 2 days the first there was a storm which is ok but the next day it was sunny and a perfect ski day but they decided not to open the slops for no reason other than cutting cost and wait for a busy weekend to open
2022 年 3 月入住 1 晚
InterContinental Mzaar Team 于 2022 年 3 月 5 日 的回复
Dear Firas, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during the closure of the ski slopes. We will share your feedback with the management of the ski slopes as it is not under the hotel management. We hope you choose to stay with us again. Sincerely, InterContinental Mzaar Team

10/10 超赞

ahmed

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 1 月入住 2 晚
InterContinental Mzaar 于 2022 年 1 月 28 日 的回复
Thank you for your review!

6/10 一般

Hassan

与家人出行
满意：客房舒适度，清洁度
不满意：员工和服务
2022 年 1 月入住 2 晚
InterContinental Mzaar 于 2022 年 1 月 28 日 的回复
Thank you for your rating!

10/10 超赞

Jennifer

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Ski in and out
2022 年 1 月入住 1 晚
InterContinental Mzaar Team 于 2022 年 1 月 5 日 的回复
Thank you for your rating!

8/10 还可以

真实旅客

满意：客房舒适度，清洁度
不满意：员工和服务
Decent but not great
The hotel location and structure is very nice. Too bad some of the service especially in the restaurants including the food leaves to be desired. The bar and restaurant menu is very poor especially in wine. The food is bland. A five star hotel should deliver better quality food especially in Lebanon where people eat well. A better restaurant could also deliver more customers from outside the hotel. Overall the hotel experience is decent but not great.
2020 年 8 月入住 5 晚

8/10 还可以

NY，Beirut

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very please tell stay at the best hotel in Faraya. Very convenient for everything you need to do while staying there. Highly recommended
2019 年 12 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 12 月入住 1 晚

6/10 一般

真实旅客

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
it is a good property, however it is over rated. it has nothing so special that drives that high price.
2019 年 10 月入住 1 晚

10/10 超赞

Mark，Lebanon

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The calmness and the nature surrounding were formidable. The wooden architecture gives a sense of serenity. The breakfast buffet is superbe. Rooms are similar to any 5 star hotel. Very good rooms but nothing special there.
2019 年 8 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 8 月入住 2 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 8 月入住 1 晚

4/10 很差

真实旅客

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
the location is perfect for a nice quiet weekend. however, the overall amount spent for 1 night was not worthy of a 5-star hotel.
2019 年 7 月入住 1 晚

10/10 超赞

Jade

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful resort in an incredible location. Friendly and knowledgeable staff.
2019 年 7 月入住 3 晚

6/10 一般

真实旅客

满意：服务设施
The wifi wasn’t working in the room and the w.c. Fan also was out of service. The water tap was leaking
2019 年 4 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hôtel propre et bien entretenu, le personnel est attentif et poli. les chambres sont en bon état et bien nettoyées.
2019 年 4 月入住 2 晚

10/10 超赞

真实旅客

满意：员工和服务，清洁度
We received lots of help from the reception staff which made our stay and our departure a smooth transition.
2019 年 4 月入住 1 晚

6/10 一般

真实旅客

2019 年 3 月入住 2 晚
Joost K 于 2019 年 4 月 1 日 的回复
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Joost Komen General Manager

8/10 还可以

Mehdi

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A recommander, au pied des pistes
A recommander, au pied des pistes
2019 年 3 月入住 1 晚
Joost K 于 2019 年 3 月 30 日 的回复
Dear Mehdi, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joost Komen General Manager

8/10 还可以

真实旅客

满意：员工和服务、服务设施、住宿条件和设施
2019 年 2 月入住 2 晚

10/10 超赞

真实旅客

2019 年 2 月入住 2 晚
Joost K 于 2019 年 4 月 1 日 的回复
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joost Komen General Manager

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
2019 年 1 月入住 1 晚
Joost K 于 2019 年 1 月 9 日 的回复
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nicely located hotel, quiet and very helpful staff. The internet/wifi service needs some improvement.
2018 年 8 月入住 2 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
it was a short stay but nice one
2018 年 8 月入住 1 晚
Joost K 于 2018 年 8 月 21 日 的回复
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joost Komen General Manager

4/10 很差

Haider，Beirut, LB

The hotel is not as comfy as it was before. A lot of noise around, very poor breakfast, inadequate plumbing, overrated price, etc...
2018 年 7 月入住 1 晚
Joost 于 2018 年 7 月 17 日 的回复
Dear Haider, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Joost Komen General Manager

10/10 超赞

Dodo，UAE

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
We keep coming whenever we have the chance; amazing getaway lovely hotel. Definitely recommend it.
2018 年 1 月入住 1 晚
Joost 于 2018 年 7 月 17 日 的回复
Dear Dodo, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joost Komen General Manager

4/10 很差

Jo

满意：清洁度
不满意：住宿条件和设施，员工和服务
Not a 5 stars hotel
- paint smell are everywhere due to renovation works - outdoor pool not open - parking fees 25000 ll and not mentioned
2018 年 6 月入住 1 晚
Joost 于 2018 年 7 月 17 日 的回复
Dear Jo, Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Joost Komen General Manager

8/10 还可以

ALI ，BRASIL

满意：员工和服务
不满意：客房舒适度，住宿条件和设施
AGRADAVEL PARA MENOUS
1-NAO GOSTEI DA CAMA PEDI KING VEIO QUEEN 2-BANHEIRO MUITO APERTADO PARA TOMAR BANHO 3-LIMPEZA DE QUARTO TE ACORDA 9:00 PARA PERGUNTAR SE PODE LIMPAR ACHEI ISSO TERRVEL 4-SINAL DO WIFI MUITO FRACO NAO CHEGA NO QAURTO ALEM DE VELOCIDADE MUITO BAIXA TEM QUE PAGAR PATA TER VELOCIDADE MELHOR
2018 年 1 月入住 3 晚
Joost Komen 于 2018 年 1 月 25 日 的回复
Dear Ali, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joost Komen General Manager

10/10 超赞

Mahmoud，Cairo

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Unforgettable Stay
I had a very pleasant stay at this hotel. Staff were happy to offer a room upgrade upon request when I did not like my view. Breakfast was exceptional and so were the team at converge who always greeted us with unparalleled hospitality.
2018 年 1 月入住 2 晚
Joost Komen 于 2018 年 1 月 25 日 的回复
Dear Mahmoud, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joost Komen General Manager

6/10 一般

L，Lebanon

满意：员工和服务
resort facilities great , Rooms need to be renewed
An excellent winter family resort. Ski in and out facility? Heated large indoor pleasan pool, arcade bowling and cinema facilities made it loads of fun for kids from 5 to 17. Rooms need an upgrade badly and the heater is always too hot even when turned off in the room. The carpet the decor of the rooms is rundown and out of style but room size is good. The grand lobby of couches and fireplaces in the hotel is also loads of fun and fun to sit in for hours ! Food in hotel dussapointig but ok.
2018 年 1 月入住 2 晚
Joost Komen 于 2018 年 1 月 25 日 的回复
Dear L, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into as we are in the final phase of our room renovation and do have only 20 rooms out of 140 rooms left. We value your comments and welcome the opportunity to serve you again. Sincerely, Joost Komen General Manager

8/10 还可以

D，UAE/Lebanon

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Cozy Hotel
It is a high end hotel cozy!! It was quiet(during weekdays/our stay) which was exactly what we were looking for. The Hotel has a pool indoors(heated in winter), spa, cinema, games center, shopping area and direct access to snow/ski. The valet is not free (for the ones who care about such details) but there is a parking area for self-parking. The room is decent well decorated and comfortable. Everything is heated so you need to wear something light indoors and a very thick jacket when going out. A very pleasant stay!
2018 年 1 月入住 1 晚
Joost Komen 于 2018 年 1 月 25 日 的回复
Dear D, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joost Komen General Manager

10/10 超赞

Nader

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A great and peaceful place to be in and such great service from each and every staff!! Will be back for an other visit for sure
2017 年 10 月入住 1 晚
Joost Komen 于 2017 年 11 月 11 日 的回复
Dear Nader, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joost Komen General Manager

8/10 还可以

jh，beirut

满意：清洁度、员工和服务、住宿条件和设施
Very Clean hotel. close to the major restaurants in the region.
2017 年 9 月入住 1 晚

8/10 还可以

Paul

满意：清洁度、员工和服务、客房舒适度
A nice resort in the heat of Mount Lebanon
Mzaar is an amazing place to stay at, especially in August, where lots of activities are carried out to celebrate Virgin Mary's assumption. I was upgraded to a very nice suite. The only bad thing I experienced was the internet connection, which was a disaster. Apart from that, the hotel is excellent.
2017 年 8 月入住 1 晚

6/10 一般

wassim

满意：客房舒适度
不满意：员工和服务，清洁度
Great location but not deserving of price.
Although you can feel that the hotel had its glory days, its current state felt quite run down and yet the demeanor of the staff was arrogant as if the location was sufficient to satisfy all needs. As a ski resort the atmosphere was evidently not present and there was a general blasé attitude by the staff. We were there off season and mid week but it would have been nice to see some effort to animate the guests. As for the bad stuff, rooms were in desperate need of spring cleaning, dirty spotted carpets, dust in a variety of corners, stale smells, calcified showers, dirty shower curtains, curtain rods not working, generally not a 5 star hotel feel. Restaurants were adequate but again not deserving of the costs. But worst of all was the non-performance of the so called free internet service. For me that was the worst. Not only we could not upload anything reliably but I could not even get one text out to my staff. I mean I booked a 5 star hotel with the aim of being decently connected in the evening so that I can check on my business. Tsk tsk.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good experience in the mountains , rooms are spacious, breakfast is a must try. Cosy lobby and staff.
Joost Komen 于 2016 年 7 月 25 日 的回复
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joost Komen General Manager

10/10 超赞

Claudia，Punta Cana, Dominican Republic

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent hotel for a mountain holiday or week end
Hotel staff was very professional and helpful. The hotel installations are very complete and cosy. Perfect for a week end off or a holiday. Excellent location!
Joost Komen 于 2016 年 2 月 5 日 的回复
Dear Claudia, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joost Komen General Manager

2/10 糟糕

Makram fawaz ，Toronto Ontario

不满意：清洁度、员工和服务、客房舒适度
Cheating and steeling venue
It deserve 100 us naximum or night. Bad attitude staff . Room was dirty . Called to change the room 3 times . They keep me wait till 11 11 30 . New years eve . And finally refused to change it . Nor even to send the housekeepers to clean it and change the old wet bedsheets . I paid 400 usd per night with minimum stay for 3 night fully paid in advance non refundable. Without breakfast. 9 usd for a single espresso . 220 usd for rabbis Italian dinner . Rip off room service . Ritz Carlton prices with isolated motel quality .
Joost Komen 于 2016 年 1 月 8 日 的回复
Dear Makram Fawaz, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Joost Komen General Manager