The hotel is impressive! -one of those rare occasions when you get what it says in the tin!! The building is impressive, the spaces are well-lit, comfortable, facilities are good, staff is super-helpful, the food is amazing, the rooms are spacious. The views are great, short walking distance into town; and you are the doorstep of Torres del Paine!
Elizabeth
2024 年 3 月入住 2 晚
8/10 还可以
Austin c
2024 年 4 月 12 日
满意:住宿条件和设施
Austin c
2024 年 4 月入住 4 晚
10/10 超赞
Dennis
与配偶出行
2024 年 4 月 2 日
Really beautiful and staff very friendly.
Dennis
2024 年 3 月入住 3 晚
8/10 还可以
Rebecca
2024 年 3 月 23 日
满意:清洁度、服务设施、住宿条件和设施
There are a lot of good things about Remota. The rooms are beautifully designed and thought about. Some reviews mention staff not being friendly, but everyone I met was really helpful. The communal spaces are great for lounging around. The food was tasty and the bar is very good.
There are things I would like to see improved:
- Places to refill water bottles without having to ask the kitchen
- Better advertising of snacks and drinks being available from the bar outside of meal times
- The pool needs a shoe area before people come in, so outdoor shoes aren't being worn round the pool itself.
- A wifi booster so that wifi works in all rooms.
There are a couple of issues I had. The website advertises airport transfers from Punta, but when I tried to book I was told it is only during the day and I was on my own. The website also advertises excursions, but again when I actually went to book I was told these are only for guests on the packages. This wasn't an issue because there are lots of tours available locally, but it wasn't what I expected from the website. So I think the website should be updated to make these things clear.
The pool is really nice but was only actually working properly for two of my five days - the others there was unspecified 'maintenance' which meant it was cold and not full to the top as it should have been. This should be advertised better at reception (or ideally avoided!).
I would stay again if some of these things are improved!
Rebecca
4/10 很差
Mark
2024 年 3 月 11 日
满意:清洁度
不满意:员工和服务
Hot tub was not working.
Mark
2024 年 3 月入住 1 晚
10/10 超赞
Gordon
2024 年 3 月 7 日
满意:住宿条件和设施
Nice architecture and rooms
Interesting town with lots of restaurants and a good base for excursions
Gordon
2024 年 3 月入住 2 晚
10/10 超赞
Teja
2024 年 2 月 25 日
Teja
2024 年 2 月入住 3 晚
10/10 超赞
Kim
与配偶出行
2024 年 1 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Inconsistency of wi-fi was a disappointment. Couldn’t even access it in some parts of the hotel.