6/10 一般
Jodi Ann
与家人出行
2024 年 5 月 6 日
不满意：员工和服务、服务设施、住宿条件和设施
All the staff were very nice. property cosmetics from afar looked great, but up close needs a lot of maintenance. No hot water in the room only two towels for four people. nothing to sit on in room besides bed. had a closet no hangers nothing to set suitcases on. We were only guests at the resort and they couldn't even move us to a room with hot water or fix it. we were a day late because of airline issues not the resorts fault but you would think that they could have offered to upgrade us to a better room, four adults one king bed one twin. food was very good but took over an hour to get, there again only guests at the resort. LOTS of steps would not recommend to anyone with issues going up and down stairs. that too being mentioned they clearly saw my folks in their 80s were having trouble with all the steps. perhaps this too should have been another thought lets move them to a room with less steps, hot water, and better beds. they set us up with a driver for the days we were there. He was amazing absolutely recommend him to anyone going to Jamaica for the "real" experience knowledgeable, informative, friendly, patient. Thank you to Jinx you made the trip worthwhile.
The staff showed us to our room and never took the time to share anything else with us. even after requesting things and asking questions, Nothing. Could be a really nice resort but would never stay again. Shout out to Gary the bar tender. Thanks for making our stay much better.
Jodi Ann
2024 年 5 月入住 3 晚