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关于索利塔苏活住宅酒店的点评

3 out of 5
索利塔苏活住宅酒店
159 Grand St, New York, NY

点评

7.8

还可以

10 分 - 超赞。381 条好评，共有 1001 条点评" "
8 分 - 还可以。334 条好评，共有 1001 条点评" "
6 分 - 一般。138 条好评，共有 1001 条点评" "
4 分 - 很差。82 条好评，共有 1001 条点评" "
2 分 - 糟糕。66 条好评，共有 1001 条点评" "

8.2/10

清洁度

8.6/10

员工和服务

7.2/10

服务设施

7.4/10

住宿条件和设施

7.6/10

环保

点评

10/10 超赞

june

满意：清洁度、员工和服务、住宿条件和设施
非常便利位置好
2024 年 2 月入住 1 晚
Judith 于 2024 年 2 月 15 日 的回复
Thank you for sharing your feedback with us. We are glad you enjoyed your stay with us. We love to make our guests feel at home. We look forward to having you stay with us again in the future. Regards, Judith Front Office Supervisor

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 11 月入住 1 晚

8/10 还可以

真实旅客

2018 年 10 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Worth the price. Great hotel and location!
Great staff, very helpful! Very convenient location. Walking distance to subway, China town, SoHo and Broadway. I will definitely stay here again!
2018 年 2 月入住 10 晚

4/10 很差

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

Nancy，New York

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Really enjoyed the neighborhood and friendly staff. The only drawback was no mini-fridge in the room.
2024 年 5 月入住 2 晚
Judith 于 2024 年 5 月 12 日 的回复
Hi Nancy, thank you for taking the time to share your feedback with us. We are glad you enjoyed your stay with us. We offer Mini-Fridges upon request for a rental fee due to the lack of space in the room. We hope you will visit us again. Regards, Judith Front Office Supervisor

8/10 还可以

Zachary

与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Perfect place to lay your head! Rooms are small as you can expect in NYC, but if you’re not planning on spending a lot of time in the room that won’t matter!
2024 年 5 月入住 2 晚
Judith 于 2024 年 5 月 11 日 的回复
Thank you for sharing your feedback with us. We are glad you enjoyed your stay with us. We look forward to having you stay with us again in the future. Regards, Judith Front Office Supervisor

10/10 超赞

Pamela

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Definitivamente me volveria a quedar en el hoteo, es super limpio, las habitaciones pequepas pero todi muy limpio
2024 年 4 月入住 2 晚
keith 于 2024 年 5 月 8 日 的回复
Thank you for providing us with your feedback. We are delighted to hear that you had a pleasant stay with us. Our main objective is to ensure that our guests feel comfortable and at home during their stay. Your positive feedback is greatly appreciated and inspires us. We hope to have the pleasure of hosting you again soon. Best regards, Judith, Front Office Supervisor. an inspiration to us. We hope to have the pleasure of hosting you again soon. Warm RegardsKeithOperations Manager

4/10 很差

Justin

满意：清洁度
2024 年 5 月入住 1 晚
Judith 于 2024 年 5 月 7 日 的回复
At SoLita SoHo Hotel, we always aim to exceed your expectations and provide exceptional service. If you have any further questions or concerns, please do not hesitate to contact us. Best regards, Judith, Front Office Supervisor.

4/10 很差

Chloe

与家人出行
满意：员工和服务
不满意：清洁度
Floors were not super clean, there were long black hairs on the shower curtain and towels, stains on the sheets and on our first night I killed a very large spider on the headboard….. it was only ok.
2024 年 4 月入住 3 晚
Judith 于 2024 年 5 月 4 日 的回复
Dear Rene, thank you for taking the time to share this feedback with us. Outside guests' insightful reviews help us improve and recognize our strengths and weaknesses. However, we apologize for any inconvenience caused by our housekeeping service. We hope your overall stay was still enjoyable and that you will keep us in mind for future visits.Regards, Judith Front Office Supervisor

10/10 超赞

Travis

满意：清洁度、员工和服务、住宿条件和设施
Devonte is great!
2024 年 4 月入住 1 晚
Judith 于 2024 年 4 月 27 日 的回复
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay with us and that Devonte was so friendly. We look forward to welcoming you back in the future. Best regards, Judith Front Office Supervisor.

10/10 超赞

Gabriel

满意：清洁度、员工和服务、住宿条件和设施
good friendly place right between soho and nolita and next to chinatown!
2024 年 4 月入住 3 晚
Judith 于 2024 年 4 月 24 日 的回复
Thank you for sharing your feedback with us. We are glad you enjoyed your stay with us. We love to make our guests feel at home. We feel inspired by your positive feedback, and we look forward to having you stay with us again. Regards, Judith Front Office Supervisor

4/10 很差

Michael

团体旅客
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Sheets were dirty and walls were gross
2024 年 4 月入住 1 晚
Judith 于 2024 年 4 月 24 日 的回复
I am sorry to hear that you did not enjoy your stay. We will look into your concerns mentioned here, in hopes to further improve our operations. Thank you!JudithFront Office Supervisor

10/10 超赞

James

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
I’ve said this in other reviews, but there’s no reason to pay $500 per night in Manhattan. I’m not there for the hotel; I’m there for Manhattan. Having said that, this place gave us everything we wanted for the price: a comfortable bed, a hot shower, a clean room, and fantastic access to the rest of the city. The staff was delightful. The space was quirky and lovely. It might be a little tight for a family with kids, but for a couple traveling the single queen room was perfect. It’s truly an exemplar of what a traveler’s hotel in the city can be. Make sure to visit the Landmark Coffee and Pancake Diner across the street. The owner was a fresh dose of maternal loving we needed before traveling again. The area is imminently walkable with Chinatown, NoHo, SoHo, and Tribeca all within reach. Washington Square isn’t far. There are multiple train stops around for heading up to the park or into BK. It’s a choice stay. Remember, always be nice to staff!
2024 年 4 月入住 3 晚
Judith 于 2024 年 4 月 22 日 的回复
Hi James, thank you for sharing your feedback with us. We feel inspired by your positive feedback about our quaint location. We are glad you enjoyed your stay with us and our amazing staff. We love to make our guests feel at home. We look forward to having you stay with us again in the future. Regards, Judith Front Office Supervisor

8/10 还可以

Keith

满意：员工和服务
Front desk staff were friendly.
2024 年 4 月入住 1 晚
Judith 于 2024 年 4 月 22 日 的回复
Thank you for rating us 4 out of 5 and appreciating our amazing staff. We look forward to having you stay with us again in the future.Regards, Judith Front Office Supervisor

8/10 还可以

MARCEL

满意：住宿条件和设施，清洁度
Great location!
2024 年 3 月入住 1 晚
Judith 于 2024 年 4 月 2 日 的回复
Thank you for rating us 4 out of 5.Regards, Judith Front Office Supervisor

10/10 超赞

Manuel

满意：住宿条件和设施，服务设施
All is fine
2024 年 3 月入住 1 晚
Judith 于 2024 年 4 月 2 日 的回复
Thank you for rating us 5 out of 5.Regards, Judith Front Office Supervisor

10/10 超赞

Joanna

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
My first time here. The front desk is extremely pleasant. The hotel isn't fancy, but it was perfect for a work overnight. Neat, clean....
2024 年 3 月入住 1 晚
Judith 于 2024 年 3 月 30 日 的回复
Hi Joana, thank you for sharing your feedback with us. We are glad you enjoyed your stay with us and our amazing staff. We love to make our guests feel at home. We feel inspired by your positive feedback, and we look forward to having you stay with us again in the future. Regards, Judith Front Office Supervisor

2/10 糟糕

Ionut-Dragos

不满意：住宿条件和设施
2024 年 3 月入住 1 晚
Judith 于 2024 年 3 月 29 日 的回复
At SoLita SoHo Hotel, we always aim to exceed your expectations and provide you with exceptional service. If you have any further questions or concerns, please do not hesitate to contact us. Best regards, Judith, Front Office Supervisor.

6/10 一般

Andrew

2024 年 3 月入住 4 晚
Judith 于 2024 年 4 月 17 日 的回复
Thank you for rating us 3 out of 5.Regards, Judith, Front Office Supervisor

4/10 很差

Adriano，Lititz

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Receptionist staff very, but very unfriendly. Rooms little, old and dirty.
2024 年 3 月入住 1 晚
Judith 于 2024 年 3 月 27 日 的回复
Thank you for taking the time to share your feedback with us, it is greatly appreciated. We value our guests' reviews as they help us identify areas for improvement. We sincerely apologize for any inconvenience caused and hope to have the opportunity to welcome you back in the future. Best regards, Judith - Front Office Supervisor

8/10 还可以

Kaitlyn

与家人出行
满意：员工和服务
This property is great for those that are spending time out and about in the city, and just need a place to rest. Staff is amazing and kind. It is just a small outdated property- but in a great location! Overall a great place- we will stay here again!
2024 年 3 月入住 2 晚
Judith 于 2024 年 3 月 25 日 的回复
Thank you for sharing your feedback with us. We are glad you enjoyed your stay with us and our amazing staff. We love to make our guests feel at home. We look forward to having you stay with us again in the future. Regards, Judith Front Office Supervisor

10/10 超赞

Christian

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great staff at the front desk
2024 年 3 月入住 1 晚
Judith 于 2024 年 3 月 21 日 的回复
Thank you for sharing your feedback with us. We are glad you enjoyed your stay with us. We love to make our guests feel at home. We look forward to having you stay with us again in the future. Regards, Judith Front Office Supervisor

10/10 超赞

Anne

2024 年 3 月入住 3 晚
Judith 于 2024 年 4 月 4 日 的回复
Thank you for rating us 5 out of 5.Regards, Judith Front Office Supervisor

10/10 超赞

Ankit

团体旅客
Good service
2024 年 3 月入住 1 晚
Judith 于 2024 年 3 月 12 日 的回复
Thank you for rating us 5 out of 5. We are so glad you enjoyed your service during your stay with us.Regards, Judith Front Office Supervisor

10/10 超赞

Jacqueline

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Judith 于 2024 年 3 月 8 日 的回复
Thank you for rating us 5 out of 5!Best regards, Judith, Front Office Supervisor

2/10 糟糕

Esteban

满意：员工和服务
不满意：住宿条件和设施，清洁度
Judith 于 2024 年 3 月 3 日 的回复
We sincerely apologize for any inconvenience, as we are committed to providing the highest level of service simply because we believe our guests deserve the best. Please know that we take all guest feedback to heart and see it as an opportunity for improvement. We look forward to welcoming you back. Regards Warm RegardsJudithFront Office Supervisor

10/10 超赞

Tim

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚
Keith 于 2024 年 3 月 2 日 的回复
Thank you for rating us 5 out of 5. Best regards, Keith, Operations Manager.

6/10 一般

Estelle

与家人出行
满意：清洁度、员工和服务、服务设施
Chambre faite à moitié Pas de micro-ondes et de frigo dans les chambre Literie pas très confortable Service minimum Hôtel situé à 5 min du métro Juste café à disposition à l entrée de la réception
2024 年 2 月入住 3 晚
Judith 于 2024 年 2 月 27 日 的回复
Dear Valued Guest, thank you for taking the time to share this feedback with us. Outside guests' insightful reviews help us improve and recognize our strengths and weaknesses. However, we apologize for any inconvenience caused by housekeeping and the Starbucks Coffee, pastries, cookies, tea, and hot chocolate offered in the Lobby every day. We hope your overall stay was still enjoyable and that you will keep us in mind for future visits. Regards, Judith Front Office Supervisor

10/10 超赞

Rares

满意：住宿条件和设施
2024 年 2 月入住 1 晚
Keith 于 2024 年 2 月 25 日 的回复
Thank you for rating us 5 out of 5. Best regards, Keith, Operations Manager.

10/10 超赞

Teyonna

2024 年 2 月入住 5 晚
Judith 于 2024 年 3 月 20 日 的回复
Thank you for rating us 5 out of 5! Best regards, Judith, Front Office Supervisor

10/10 超赞

Alexandra

满意：清洁度、员工和服务、住宿条件和设施
Staff was very friendly
2024 年 2 月入住 3 晚
Judith 于 2024 年 2 月 21 日 的回复
Thank you for sharing your feedback with us. We are glad you enjoyed your stay with us. We love to make our guests feel at home. We look forward to having you stay with us again in the future. Regards, Judith Front Office Supervisor

8/10 还可以

Kysani

2024 年 2 月入住 1 晚
Judith 于 2024 年 3 月 20 日 的回复
Thank you for rating us 4 out of 5!Best regards, Judith, Front Office Supervisor

10/10 超赞

bonna

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We usually stay at Columbia U's guest housing but changed our travel plans and couldn't get a res, so I got on line (for a historic first and I am 80) and found this terrific small hotel in south Soho where everything (staff, location, design,etc.) was perfect. One proviso, if you ask the desk to reserve you a service to get you to Penn Station early, make sure you get a rate! Ours was $50 for a less than ten minute ride at six a.m. but our night had been so pleasant we didn't really mind and the driver, from Equador, was adorable. But you may not be retired with savings so CHECK FIRST!
2024 年 2 月入住 1 晚
Judith 于 2024 年 2 月 15 日 的回复
Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us and our amazing staff. Our team takes pride in providing exceptional service and creating a welcoming atmosphere for our guests. Your positive feedback inspires us to continue with our efforts, and we would love to have the opportunity to host you again in the future. Please do not hesitate to contact us if you need any further assistance. Best regards, Judith, Front Office Supervisor.

6/10 一般

真实旅客

与家人出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
Bed
Bed was a little broken from other guests, it had a divet in the bottom part
2024 年 2 月入住 1 晚
Judith 于 2024 年 2 月 11 日 的回复
We are sorry to hear that you experienced inconvenience due to the bed during your stay at our hotel. We understand that these issues can have a negative impact on our guests' overall experience, and we apologize for any discomfort caused. Despite this issue, we hope that you had an enjoyable stay overall and we want to thank you for choosing our hotel. We would be delighted to have the opportunity to serve you again in the future. Regards, Judith, Front Office Supervisor.

2/10 糟糕

Caroline

不满意：住宿条件和设施，员工和服务
There was a horrible noise in our room both nights, all night long. It was coming from the wall between the room area and the bathroom. When we called the front desk, she was completely rude!! Unacceptable.
Judith 于 2024 年 2 月 9 日 的回复
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We appreciate your insightful review as it helps us to identify our strengths and weaknesses and make necessary improvements. However, we are sorry to hear about the inconvenience caused to you due to the noise and the front desk staff. We understand that these issues can affect our guests' experience, and we apologize for any discomfort caused to you during your stay. We hope your overall stay was still enjoyable, and we would like to thank you for choosing our hotel. We would be honored to have the opportunity to serve you again. Regards, Judith Front Office Supervisor

10/10 超赞

Kendra

满意：住宿条件和设施，清洁度
2024 年 1 月入住 2 晚
Judith 于 2024 年 2 月 2 日 的回复
Thank you for sharing your feedback with us. We are glad you enjoyed your stay with us. We love to make our guests feel at home. We look forward to having you stay with us again in the future. Regards, Judith Front Office Supervisor

10/10 超赞

Brenda

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Really great find! Fantastic location in walking distance from great food and shopping. Wonderful and kind service. Will definitely stay here again
2024 年 1 月入住 4 晚
Judith 于 2024 年 1 月 31 日 的回复
Thank you for sharing your feedback with us. We are glad you enjoyed your stay with us and our amazing staff. We love to make our guests feel at home. We feel inspired by your positive feedback, and we look forward to having you stay with us again in the future. Regards, Judith Front Office Supervisor

6/10 一般

Ian

满意：员工和服务
不满意：住宿条件和设施，清洁度
2024 年 1 月入住 2 晚
Judith 于 2024 年 1 月 31 日 的回复
Thank you for taking the time to share your feedback with us. We are glad you enjoyed your stay with us. We hope you will visit us again. Regards, Judith Front Office Supervisor

10/10 超赞

Kevin，New York

与配偶出行, 商务旅客
满意：住宿条件和设施
Price reasonable
2024 年 1 月入住 4 晚
Judith 于 2024 年 1 月 26 日 的回复
Dear Valued Guest, thank you for taking the time to share this feedback with us. Outside guests' insightful reviews help us improve and recognize our strengths and weaknesses. However, we apologize for any inconvenience. We hope your overall stay was still enjoyable and that you will keep us in mind for future visits.Regards, Judith Front Office Supervisor

10/10 超赞

Antonio

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hot chocolate ready
During check in they had hot chocolate and cookies ready to grab . Plus their discount for nearby Starbucks is always a plus …
2024 年 1 月入住 1 晚
Judith 于 2024 年 1 月 24 日 的回复
Thank you for taking the time to share your feedback with us. We are delighted to know that you had a pleasant stay with us and that you enjoyed our delicious hot chocolate and cookies. It is our priority to make our guests feel at home and we are glad that we were able to do that for you. We are also happy to hear that you were able to take advantage of the 20% discount offer at Starbucks. We hope to have the pleasure of welcoming you back again in the future. Best regards, Judith, Front Office Supervisor.

6/10 一般

真实旅客

商务旅客
不满意：清洁度
2024 年 1 月入住 4 晚
Judith 于 2024 年 1 月 19 日 的回复
Thank you for sharing your feedback with us. We are glad you enjoyed your stay with us. We love to make our guests feel at home. We look forward to having you stay with us again in the future. Regards, Judith Front Office Supervisor

8/10 还可以

Scott

2024 年 1 月入住 1 晚
Keith 于 2024 年 1 月 20 日 的回复
Thank you for rating us 8 out of 10. Best regards, Keith, Operations Manager.

10/10 超赞

Daniel

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing staff
2024 年 1 月入住 3 晚
Judith 于 2024 年 1 月 13 日 的回复
Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us and our amazing staff. Our team takes pride in providing exceptional service and creating a welcoming atmosphere for our guests. Your positive feedback inspires us to continue with our efforts, and we would love to have the opportunity to host you again in the future. Please do not hesitate to contact us if you need any further assistance. Best regards, Judith, Front Office Supervisor.

10/10 超赞

Peter

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good stay
Nice and clean convenient location.
2024 年 1 月入住 2 晚
Judith 于 2024 年 1 月 8 日 的回复
Thank you for sharing your feedback with us. We are glad you enjoyed your stay with us and our amazing staff. We love to make our guests feel at home. We feel inspired by your positive feedback, and we look forward to having you stay with us again in the future. Regards, Judith Front Office Supervisor

10/10 超赞

Diego

2023 年 12 月入住 3 晚
Judith 于 2024 年 1 月 8 日 的回复
Thank you for sharing your feedback with us. We are glad you enjoyed your stay with us and our amazing staff. We love to make our guests feel at home. We feel inspired by your positive feedback, and we look forward to having you stay with us again in the future. Regards, Judith Front Office Supervisor

10/10 超赞

Jaime Alberto

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 6 晚
Judith 于 2024 年 1 月 8 日 的回复
Thank you for sharing your feedback with us. We are glad you enjoyed your stay with us and our amazing staff. We love to make our guests feel at home. We feel inspired by your positive feedback, and we look forward to having you stay with us again in the future. Regards, Judith Front Office Supervisor

2/10 糟糕

Mohamed

不满意：住宿条件和设施
Got literally scammed. I paid $133 for a room then was denied entry saying that they’re fully booked. I didn’t get a refund or a change of date. Be aware of this place
2024 年 1 月入住 1 晚
Keith 于 2024 年 1 月 7 日 的回复
Dear Valued Guest,We wanted to follow up on your recent experience at our hotel. We noticed that you arrived on December 31, 2023, even though your reservation was for January 1, 2024. During your check-in process, our team explained that your reservation was for 01/01/204, not 12/31/2023 and that you could check in after 3:00 pm on January 1, 2024. We apologize for any confusion caused by this discrepancy. It would have been impossible to make a reservation for December 31, 2023, as our hotel was fully booked one week before that date. We even contacted Expedia to confirm the reservation date, and they confirmed that it was for January 1, 2024.

10/10 超赞

marcus

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Smooth check in ,the desk clerk lady was vey kind.
2023 年 12 月入住 2 晚
Judith 于 2024 年 1 月 5 日 的回复
Thank you for sharing your feedback with us. We are glad you enjoyed your stay with us and our amazing staff. We love to make our guests feel at home. We feel inspired by your positive feedback, and we look forward to having you stay with us again in the future. Regards, Judith Front Office Supervisor

10/10 超赞

wandel rafael

满意：清洁度
2023 年 12 月入住 4 晚
Judith 于 2024 年 1 月 5 日 的回复
Thank you for sharing your feedback with us. We are glad you enjoyed your stay with us and our amazing staff. We love to make our guests feel at home. We feel inspired by your positive feedback, and we look forward to having you stay with us again in the future. Regards, Judith Front Office Supervisor