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关于奥多兰城堡假日酒店的点评

4 out of 5
奥多兰城堡假日酒店
8602 Universal Boulevard, Orlando, FL

点评

8.8

超赞

10 分 - 超赞。627 条好评，共有 1002 条点评" "
8 分 - 还可以。202 条好评，共有 1002 条点评" "
6 分 - 一般。96 条好评，共有 1002 条点评" "
4 分 - 很差。40 条好评，共有 1002 条点评" "
2 分 - 糟糕。37 条好评，共有 1002 条点评" "

9.0/10

清洁度

9.2/10

员工和服务

8.4/10

服务设施

8.8/10

住宿条件和设施

8.6/10

环保

点评

6/10 一般

Lianlian

与配偶出行
满意：住宿条件和设施
The house keeper did not clean and provide supply every day, and the second morning around 5 am the fire alarm sounded, no any explain from front desk. The hotel price is good, and location is good distance.
Danny 于 2023 年 12 月 29 日 的回复
Hello Lianlian: Thank you for your feedback and we are very sorry for the inconvenience you experienced. I shared your feedback with my leadership team. We wish you a very Happy New Year!

10/10 超赞

Xining

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 1 晚
Angelika Fumero, Front Office Supervisor 于 2019 年 7 月 25 日 的回复
Dear Xining, Thank you for your rating of 10 out of 10. We are very glad to see you enjoyed the stay, and hope to serve you again soon! Warm Regards,

6/10 一般

javier

与配偶出行
满意：住宿条件和设施，清洁度
Lots of multiple taxes added on that was not clearly stated when booking
2024 年 5 月入住 2 晚

6/10 一般

George A

满意：员工和服务，清洁度
Not sure if my stay was up season or low season I found value for price and would seek this property out every time. In my opinion now would be the prefect time for upgrades before the property starts to trend downward
2024 年 5 月入住 1 晚
Shanice 于 2024 年 5 月 20 日 的回复
Thank you for sharing your experience! We appreciate your feedback.We hope to welcome you back soon!

10/10 超赞

Cindy

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This hotel was nice and clean! We enjoyed our stay! Will come back again soon!
2024 年 5 月入住 1 晚

10/10 超赞

Alana，Brandon

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Castle Hotel is like no other hotel off I drive. Very unique and beautiful hotel.
2024 年 5 月入住 1 晚
Lisa Robinson 于 2024 年 5 月 13 日 的回复
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 超赞

Amy，welland

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We absolutely loved this hotel and property! It was beautiful! The location is perfect and there is lots to explore on the property as well as the surrounding neighborhood. Literally steps away from icon park. Tons of dining options although we loved everything we had at the castle. We were there five nights, and loved every minute of it, the adults and kids! Absolutely loved it, sure hope we get the opportunity to go back one day!
2024 年 4 月入住 5 晚
Shanice 于 2024 年 5 月 6 日 的回复
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 还可以

Jessica

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent location. Several dining, shopping, and entertainment options within walking distance. We booked an insanely good deal on this room for 2 nights, for our 21st anniversary. Our room happened to be located across from what must have been the AC vent for the entire 4th floor. It was literally nonstop the entire time we were there. You could feel & hear the pressure change when opening or closing the bathroom door as well. I’m certain there are better accommodations at this hotel, but given our great deal we must have gotten the short end of the stick. For that rate, however, we would still stay again. Overall, that location is superb and worth booking a room. Try to get a good deal, but maybe not too good of a deal just to make sure you get a mid-grade room rather than low.
2024 年 5 月入住 2 晚
Lisa Robinson 于 2024 年 5 月 5 日 的回复
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard and for that we sincerely apologize for the inconvenience you experienced. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent such issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 超赞

Anja，Cape Coral

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay. Comfy beds, right in International Drive. Great entertainment and restaurants a few steps away.
2024 年 5 月入住 1 晚
Lisa Robinson 于 2024 年 5 月 5 日 的回复
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 超赞

Amy

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Amazing staff
2024 年 4 月入住 3 晚
Shanice 于 2024 年 5 月 1 日 的回复
On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 超赞

Christine

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Lisa Robinson 于 2024 年 4 月 30 日 的回复
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 超赞

David

与家人及幼儿出行, 与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great for familys we love this place, will be returning in june!!
2024 年 3 月入住 2 晚
Shanice 于 2024 年 4 月 22 日 的回复
Thank you so much for your kind words! We hope to keep leaving you and your family with great memories!We can't wait to welcome you back in June!

6/10 一般

Adriana

2024 年 4 月入住 3 晚
Lisa Robinson 于 2024 年 5 月 13 日 的回复
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 一般

Jianjing

满意：住宿条件和设施，清洁度
Location is good and convenient. We stayed 5 nights, they never cleaned our room until the last day in the morning. The cleaning lady knocked on our door 3 times (8:30am, 10:00am, and 10:15am) even though I told her to come back later around 10:45am on the first knock! We had to call the front desk ourselves to get some clean towels on 3rd day after we came back from the theme park. Also, sometimes the water in the toilet keeps running, which is very annoying.
2024 年 4 月入住 5 晚
Shanice 于 2024 年 4 月 21 日 的回复
Good morning. We do apologize for the subpar experience you had with us. Incredible service is our goal and priority and your experience definitely fell short of this. It is, indeed, below our standard. We have shared your message with the appropriate leadership in order to prevent issues such as your own from occurring in the future.We hope you choose us again if your travels bring you back to the area.

10/10 超赞

Tushar，Jamaica

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Love the hotel, and the pool, and the staff were amazing.
2024 年 2 月入住 5 晚
Lisa Robinson 于 2024 年 4 月 15 日 的回复
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 超赞

Amdel M

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Love the staff, how close to places is, love the room and how clean was everything. The only thing I did not like was that had to pay for parking.
2024 年 1 月入住 3 晚
Shanice 于 2024 年 4 月 10 日 的回复
On behalf of the entire hotel team, I want to thank you for sharing your experience.We hope to welcome you again soon!

10/10 超赞

ericka

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Unique designs big rooms ans comfortable bed
2024 年 4 月入住 1 晚
Ariel 于 2024 年 4 月 9 日 的回复
Thank you so much for your feedback! We hope to see you again soon!

8/10 还可以

Michael

满意：清洁度、员工和服务、住宿条件和设施
The updates are great
2024 年 4 月入住 1 晚
Shanice 于 2024 年 4 月 7 日 的回复
On behalf of our entire team, thank you for your feedback. We are so happy to hear that you enjoyed your stay and found our updates to your liking.We hope to welcome you again soon!

8/10 还可以

Jamie，Belleview

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Nice location. We booked a king room, actually got a queen room, and when we called the front desk the guy argued with us. We have a king bed at home, we know the difference.
2024 年 3 月入住 2 晚
Shanice 于 2024 年 4 月 4 日 的回复
Good evening! On behalf of the entire team, thank you for sharing your experience. Your feedback is always appreciated and helps us to improve the quality of our service.We hope to welcome you again soon and leave an even better impression for your next stay.

10/10 超赞

Sanjana

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
very nyc rooms , very beautiful hotel building and rooms are very comfortable nd clean and well maintained , nd washrooms are really goood , we really enjoyed our stay
2024 年 3 月入住 2 晚
Shanice 于 2024 年 4 月 2 日 的回复
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.We do appreciate your feedback and hope to welcome you again soon.

8/10 还可以

Larissa

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I liked honestly everything on this property but the breakfast could have been better.
2024 年 3 月入住 1 晚
Shanice 于 2024 年 4 月 2 日 的回复
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.We hope to welcome you again soon and that we are able to leave an even better impression on your next visit.

10/10 超赞

Leroy

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Service
2024 年 3 月入住 2 晚
Shanice 于 2024 年 4 月 2 日 的回复
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.We hope to welcome you again soon.

10/10 超赞

Sharron

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice
2024 年 3 月入住 2 晚
Lisa Robinson 于 2024 年 3 月 17 日 的回复
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 超赞

Daniel

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel. Loved the pool and hot tub outside. Breakfast was amazing.
2024 年 2 月入住 2 晚
Shanice 于 2024 年 3 月 9 日 的回复
On behalf of the entire hotel team, I want to thank you for sharing your experience. It was a pleasure having you! Once again, thank you for your feedback!We hope to welcome you again soon!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Would stay here again!
Very nice place to stay and also is within walking distance of numerous restaurants and things to do
2024 年 2 月入住 3 晚
Shanice 于 2024 年 2 月 23 日 的回复
On behalf of the entire hotel team, I want to thank you for sharing your experience. It was a pleasure having you!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 超赞

Cisco

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Shanice 于 2024 年 2 月 23 日 的回复
On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always a pleasure to have you!We hope to welcome you again soon.

10/10 超赞

Kalli

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Was absolutely beautiful! And so close to everything!
2023 年 12 月入住 1 晚
Danny 于 2024 年 2 月 11 日 的回复
Hello Kalli: Thank you for your feedback and we look forward to hosting you again soon.

4/10 很差

真实旅客

与家人出行
2024 年 2 月入住 1 晚
Shanice 于 2024 年 2 月 10 日 的回复
Thank you for taking the time to let us know about your experience while staying with us. Your experience of is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent such incidents from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 还可以

Keith，Plant City

2024 年 2 月入住 1 晚
Shanice 于 2024 年 2 月 7 日 的回复
Hello Keith, Thank you so much for your feedback and we appreciate you taking the time to let us know. We hope to have the opportunity to serve you again.

8/10 还可以

Kimberly

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel, we loved the castle theme ! We were only in Orlando for the night to get my daughter to a test/procedure at the Children’s hospital the next morning so our experience was short . The staff was so welcoming and pleasant . We were accommodated with a late checkout so that my daughter was able to take a nap and shower before the long drive home which really made a difference for us ! The room was clean and comfortable and there was a great view of the Orlando eye from the rooftop terrace ! The hotel is within walking distance of some great restaurants as well as Icon park . Just read the fine print on the room service menu as the 10$ brownie turned into 22$ after charges . We would definitely stay here again !
2024 年 1 月入住 1 晚
Danny 于 2024 年 2 月 4 日 的回复
Hello Kimberly, Thank you so much for your feedback and we appreciate you taking the time to let us know. We hope to have the opportunity to serve you again.

10/10 超赞

Nicholas

2024 年 1 月入住 6 晚
Danny 于 2024 年 2 月 4 日 的回复
Hello Nicholas: Thank you and we look forward to hosting you again soon.

10/10 超赞

Allen

2024 年 1 月入住 2 晚
Danny 于 2024 年 2 月 4 日 的回复
Hello Allen: Thank you and we look forward to the opportunity to host you again very soon.

10/10 超赞

Alyssa

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Such a pretty place.
It was honestly such a nice hotel to stay in. Everyone at the front desk was so nice and the room looks just like the pictures. It was a good walking distance to the the eye so I can’t complain.
2023 年 12 月入住 1 晚
Danny 于 2024 年 1 月 21 日 的回复
Hello Alyssa: Thank you so much for your feedback and we hope to have the opportunity to host you again soon.

10/10 超赞

Jorge

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Really cool reception staff
2023 年 12 月入住 2 晚
Danny 于 2024 年 1 月 14 日 的回复
Hello Jorge: Thank you for your feedback and we look forward to hosting you again soon,

10/10 超赞

真实旅客

满意：清洁度、员工和服务、客房舒适度
Hotel was in a great location and parking was super easy. The only con was that the carpets in the room were a bit damp, but that could be because of the humidity outside. Overall, we loved the hotel and we will stay here again.
2024 年 1 月入住 4 晚
Danny 于 2024 年 1 月 14 日 的回复
Hello: Thank you for your feedback and it was our pleasure hosting you. We hope to have the opportunity to host you again soon.

10/10 超赞

June

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 2 晚
Danny 于 2024 年 1 月 14 日 的回复
Hello June: Thank you and we look forward to seeing you again soon.

6/10 一般

Praneet

2024 年 1 月入住 3 晚
Danny 于 2024 年 1 月 14 日 的回复
Hello Praneet: Thank you and we hope to have the opportunity to host you again soon.

4/10 很差

Bryan

与配偶出行
满意：住宿条件和设施，清洁度
不满意：员工和服务
When you ask for room service to clean, you will need to ask again and again and again and then you might get it. The housekeepers act like they do not understand English and then start speaking English. Housekeepers need further training on customer service and when you service a room do your job not half- ass.
2023 年 12 月入住 9 晚
Shanice Gayle 于 2024 年 1 月 9 日 的回复
Thank you for taking the time to let us know about your experience while staying with us. Your experience of is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent such incidents from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 超赞

Rogelio

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
Danny 于 2024 年 1 月 9 日 的回复
Hello Rogelio: Thank you and we look forward to hosting you again soon,

10/10 超赞

Aleesha

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Loved staying here! It’s such a unique building and it looked so pretty inside with the Christmas Decorations. The room was spacious and comfortable. No complaints whatsoever, would definitely stay again. It was a perfect last-minute stay to celebrate our anniversary!
2023 年 12 月入住 2 晚
Danny 于 2024 年 1 月 9 日 的回复
Hello Aleesha: Thank you and it was our pleasure hosting you. We hope to have the pleasure and the opportunity to host you again soon.

8/10 还可以

liseth，jacksonville

2023 年 12 月入住 1 晚
Danny 于 2024 年 1 月 9 日 的回复
Hello liseth: Thank and we look forward to hosting you again soon.

10/10 超赞

Yaneth

2023 年 12 月入住 2 晚
Danny 于 2024 年 2 月 4 日 的回复
Hello Yaneth, Thank you and we look forward to hosting you again soon.

10/10 超赞

Vilmaris

与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent overall. I didn’t like they charged me for the parking spot and the room services supervisor tried to open my door so early in the morning as there strategy to kick me out early. Breakfast was delicious for a fear price.
2023 年 12 月入住 1 晚
Danny 于 2024 年 1 月 9 日 的回复
Hello Vilmaris: Thank you and we hope to have the opportunity and the pleasure of hosting you again very soon,

10/10 超赞

Leandro

满意：清洁度、员工和服务、住宿条件和设施
Excelente
2023 年 12 月入住 8 晚
Danny 于 2024 年 1 月 9 日 的回复
Hello Leandro: Thank you and we look forward to hosting you again soon.

10/10 超赞

Stanley

2023 年 12 月入住 4 晚
Danny 于 2023 年 12 月 30 日 的回复
Hello Stanley: Thank you and we look forward to hosting you again soon.

10/10 超赞

Tabitha Cruz

2023 年 12 月入住 2 晚
Danny 于 2023 年 12 月 29 日 的回复
Hello Tabitha: Thank you and we look forward to hosting you again very soon. Happy New Year!

10/10 超赞

Maria

满意：服务设施
Danny 于 2023 年 12 月 29 日 的回复
Hello Maria: Thank you and we look forward to hosting you again soon. Happy New Year!

10/10 超赞

Elaina

2023 年 12 月入住 4 晚
Danny 于 2023 年 12 月 29 日 的回复
Hello Elaina: Thank you and we look forward to hosting you again soon.

6/10 一般

Kathryn

与配偶出行
满意：员工和服务，清洁度
不满意：服务设施
Danny at the front desk was fenominal, the food was way over priced for the portion size and the hot tub wasn't very hot..as for the room, it was passable
2023 年 12 月入住 1 晚
Danny 于 2023 年 12 月 27 日 的回复
Hello Kathryn: Thank you so much for your feedback and it was a great pleasure meeting you at check-in. We appreciate your feedback and I sincerely apologize for the inconvenience you experienced. I have shared your feedback with my leadership team. I wish you a very Happy New Year!!!

10/10 超赞

Ricardo Ernesto

与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Me encanta este hotel
2023 年 12 月入住 2 晚
Danny 于 2023 年 12 月 27 日 的回复
Hello Ricardo Ernesto: Thank you and we hope to have the opportunity to host you again soon. Happy New Year!