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关于布恩纳维斯塔奥兰多湖喜来登酒店度假村的点评

4 out of 5
布恩纳维斯塔奥兰多湖喜来登酒店度假村
12205 S Apopka Vineland Rd, Orlando, FL

点评

7.4

还可以

10 分 - 超赞。432 条好评,共有 1079 条点评" "
8 分 - 还可以。226 条好评,共有 1079 条点评" "
6 分 - 一般。153 条好评,共有 1079 条点评" "
4 分 - 很差。121 条好评,共有 1079 条点评" "
2 分 - 糟糕。147 条好评,共有 1079 条点评" "

7.4/10

清洁度

7.8/10

员工和服务

7.4/10

服务设施

7.0/10

住宿条件和设施

7.4/10

环保

点评

8/10 还可以

Yingchun

与家人及幼儿出行
满意:清洁度、服务设施、住宿条件和设施
Good
2024 年 2 月入住 4 晚
General Manager 于 2024 年 2 月 27 日 的回复
Dear Yingchun,Thank you. Welcoming you to Sheraton Orlando Lake Buena Vista Resort was a pleasure, and we're happy you had a good experience. We look forward to earning five stars next time!

6/10 一般

Xiaoqiu

团体旅客
满意:服务设施,清洁度
唯一认可的是员工的态度和解决问题的速度,很棒。缺点,可以听到楼下有人走路的声音和说话的声音,无法连接网络。一次不好的体验
2023 年 1 月入住 1 晚
General Manager 于 2023 年 2 月 1 日 的回复
Dear Xiaoqiu,While you were able to experience wonderful service from our staff, it appears you encountered a few hiccups with noise and WiFi connection. You can bet that our team is always available to help resolve any problem you may encounter. Rest assured that we will investigate your internet comments to ensure that everything is working properly. We would love to provide you with a better stay in the future.

2/10 糟糕

真实旅客

与家人及幼儿出行
不满意:清洁度、服务设施、住宿条件和设施
冷气机很吵,令人睡不着,酒店很旧,房间他毯很脏,有虫子,设施令人失望!
2021 年 7 月入住 9 晚
General Manager 于 2021 年 7 月 24 日 的回复
Your feedback is appreciated and we are very sorry that you had this experience. This certainly isn't up to our standards and have shared your concerns with the appropriate teams to ensure that they are addressed. Thank you for choosing us for your lodging needs.

6/10 一般

Julie

与家人出行
满意:清洁度
While the price for this hotel seemed great when making reservation, what they don’t advertise is the fact that they charge $25 per day for parking AND $25 per day for a “resort fee!” While there was a pool, I don’t know how they can charge a resort fee of any kind. So, an additional $50 per day basically. Why not just add it to the total room price up front? I hate the bait and switch! So annoying!
2024 年 4 月入住 2 晚

10/10 超赞

Melissa

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff are all fantastic there were 2 people in the mornings that we would see and they made you feel like you are family.
2024 年 4 月入住 5 晚

6/10 一般

Joseph

与配偶出行, 商务旅客
满意:员工和服务
不满意:住宿条件和设施,清洁度
Room smelled like cat urine and ac unit was super loud
2024 年 4 月入住 1 晚

2/10 糟糕

Cory

满意:员工和服务
不满意:住宿条件和设施,清洁度
I arrived to my room to fine it had an odor and discovered that there was food left behind the bed. I was expecting to get another room but was told that they would send some one up to clean it. After that we did not feel the room was clean and spent maybe 1hr clean behind them. This experience was disappointing.
2024 年 4 月入住 2 晚
General Manager 于 2024 年 4 月 26 日 的回复
Dear Cory,It saddens us to know your experience staying with us was not up to our standards. We apologize for the problem you encountered, and our team will review your comments to ensure this situation does not recur. Thank you for your feedback, as it helps us to identify improvement areas. Should you be in the area again, we hope you will consider staying with us.

8/10 还可以

wanda Ivette

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚

4/10 很差

Sylvain

与配偶出行
不满意:住宿条件和设施,服务设施
Tres vieux et pas d’entretien Odeur dans la chambre Tout est de base Il nous oblige à un frais de 25$ us pour se stationner Je n’est pas apprécié mon séjour Ce n’est pas un 4 étoiles tel qu indiqué sur votre site
2024 年 4 月入住 2 晚
General Manager 于 2024 年 4 月 24 日 的回复
Dear Sylvain,Guest satisfaction means everything to our team, so while we thank you for being our guest and sharing your feedback, we are very disappointed to see that you were not pleased with your stay. Feedback helps us make effective changes, so we will be sure to review your comments with our team. We're grateful for your time and wish you safe travels.

10/10 超赞

Bryan

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Too many people checking in at once and not all booths open
2024 年 4 月入住 3 晚
General Manager 于 2024 年 4 月 24 日 的回复
Dear Bryan,Thank you for your review. Based on your perfect rating, it seems you enjoyed your overall experience! However, we regret your disappointment with the check-in process, and we'll be sure to share your concerns internally to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope you enjoyed your time in Orlando.

10/10 超赞

Salvador

满意:清洁度、员工和服务、服务设施、住宿条件和设施
All good
2024 年 4 月入住 1 晚
General Manager 于 2024 年 4 月 24 日 的回复
Dear Salvador,Thank you for staying with us and for your feedback. We're glad you had a five-star experience. We hope to welcome you back soon for another great stay.

6/10 一般

Jane

与配偶出行
满意:服务设施,清洁度
不满意:员工和服务
I HATE THIS RESORT!!! (1) I could not get the car out of the parking lot after checkout. The EXIT gate screen said I needed my room key. But I had turned it in when checking out. I had to back up, turn the car around, go back to the valet station, and they walked me through the screens needed for them to raise the gate. Why wasn't something said when I turned the room keys in? We wasted 20 minutes just getting out of the parking lot. 2) There is no way to order breakfast off a menu. There was a breakfast buffet for over $20.00 per person. Aside from that, there was a Marketplace with "Grab 'n Go". 3) For lunch, you can order off a menu only at the Pool Bar & Grill. However, the bartenders are more interested in pushing out $16 cocktails than taking an order for a $16 pizza. One bartender (Kaycin??) actually ignored us for over 15 minutes (only 6 customers were there) after we requested menus, and we had to ask the other one to help us. And that was the 2nd day in a row being ignored by Kaycin (sp?). The resort should provide adequate service from the only restaurant open for lunch. 3) The pools look serene and inviting in promotional photos. The reality is screaming kids on the water slide and splashing from water volleyball smackdowns, and noisy machinery. 4) Our room safe did not work. The pillows were soft and lumpy. That said..... 1) the staff in the Marketplace tried hard to please 2) the pool area was well maintained
2024 年 4 月入住 2 晚
General Manager 于 2024 年 4 月 24 日 的回复
Dear Jane,Thank you for taking the time to provide feedback about your recent stay. While are happy that you found our pool to be well-maintained and our Marketplace staff to be friendly, we're saddened to hear about the issues that affected your visit. Our goal is to provide incredible amenities for our guests along with impeccable service and we are disappointed that we fell short of that goal. Please know that we will be sure to review your comments with our team so that all employees can make immediate improvements to ensure each guest feels welcome and is well taken care of. If you happen to be in the area again, we hope you will consider staying with us again to change your perceptions.

10/10 超赞

Yassin Hamdi Abderrahman-

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice
2024 年 4 月入住 4 晚
General Manager 于 2024 年 4 月 24 日 的回复
Dear Yassin,It was a pleasure hosting you at Sheraton Orlando Lake Buena Vista Resort! We're glad you enjoyed your visit, and we look forward to seeing you again soon.

10/10 超赞

Shravani

满意:清洁度、员工和服务、住宿条件和设施
Nice resort
2024 年 3 月入住 3 晚
General Manager 于 2024 年 4 月 24 日 的回复
Dear Shravani,It was wonderful to host you at Sheraton Orlando Lake Buena Vista Resort for your recent getaway. We're thrilled to hear that you thoroughly enjoyed your stay at our exciting resort. Next time you are in Orlando, we hope you'll stay with us again!

10/10 超赞

Randa-Gae

满意:清洁度、员工和服务、住宿条件和设施
It’s was a great stay my son loved the pool area.. and it’s walkable there’s a dunkis, Starbucks or Olive Garden right next door.
2024 年 4 月入住 4 晚
General Manager 于 2024 年 4 月 24 日 的回复
Dear Randa-Gae,Thank you so much for the five-star review. We are so happy to hear you and your family had such a great stay with us and were able to take full advantage of our delicious nearby dining options and relaxing pool area. We hope we'll see you again soon!

8/10 还可以

William

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

10/10 超赞

Joan

与家人出行
满意:清洁度、员工和服务、服务设施
Very good
2024 年 3 月入住 2 晚
General Manager 于 2024 年 4 月 18 日 的回复
Dear Joan,Thank you for your review and for giving us a perfect rating. We are delighted you thoroughly enjoyed your recent experience, and we hope you return soon!

10/10 超赞

Mileyli Vega

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚

10/10 超赞

Mohammad

与家人出行
满意:住宿条件和设施,员工和服务
The lady check me in , she is the best ever I travel a lot but never have checked in smooth With smile and respect like this time She is 5 star Ill always put sheraton first
2024 年 4 月入住 3 晚
General Manager 于 2024 年 4 月 16 日 的回复
Dear Mohammad,Thank you for your wonderful feedback! We're thrilled that your check-in experience was exceptionally smooth and welcoming. Recognizing a team member as a standout is truly gratifying, and we will be sure to share your kind words. We look forward to warmly welcoming you back to Sheraton Orlando Lake Buena Vista Resort!

8/10 还可以

Victoria

与配偶出行
This property was gorgeous until you get to the rooms. They were pretty average looking, not what I expected from a Sheraton but overall they were okay.
2024 年 4 月入住 2 晚
General Manager 于 2024 年 4 月 12 日 的回复
Dear Victoria,Thank you for your review. Based on your rating, it seems you enjoyed your overall experience! That said, we regret your disappointment with our accommodations. We'll be sure to share your feedback internally, as we are always seeking ways to elevate our guest experience. It was a pleasure having you here, and we hope you return soon.

10/10 超赞

genoris wipp

满意:服务设施,员工和服务
Needs and update
2024 年 4 月入住 1 晚
General Manager 于 2024 年 4 月 12 日 的回复
Dear Genoris,Thank you for your review. Based on your perfect rating, it seems you enjoyed your overall experience! That said, we are always seeking new ways to improve our facilities and the services we offer our guests, so we'll be sure to share your feedback with our internal team for further consideration. It was a pleasure having you here, and we hope you return soon.

6/10 一般

Jeff

与家人出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
Once we checked in and got to the room, we noticed the sheets had black long hair and short stubbly hair on the sheets and pillows. They moved us to an “upgraded room” which was a pool view instead of a street view. The hall way to the room and elevators wreaked of marijuana. The pool area was nice but good luck finding seats around the pool during the day. It was easy to find parking in the self parking lot, the downside was either $25/day for that or $30/day for valet. The valet parking was right next to self parking, so there was no point in that. The hotel was comparable to a Red Roof Inn. Overall, the price of the hotel and other costs were not reasonable for the condition of the hotel. Will not recommend.
General Manager 于 2024 年 4 月 11 日 的回复
Dear Jeff,We appreciate your detailed feedback regarding your recent stay. It's disappointing to hear about the cleanliness issues you encountered in your room, along with the issue in the hallway. What you describe falls short of our usual standards, and we sincerely apologize for any discomfort this caused. Your comments are valuable to us, and we will address these concerns with our team to ensure improvements are made. We're committed to ensuring a positive experience for all our guests, and should you be in the area again, we hope you will consider staying with us again.

8/10 还可以

Brandy M

与家人及幼儿出行, 与家人出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
great hotel staff and overall great experience, everything was clean and safe, we stayed for the week and really enjoyed our stay.
2024 年 4 月入住 5 晚
General Manager 于 2024 年 4 月 11 日 的回复
Dear Brandy,Thank you for choosing to stay with us at Sheraton Orlando Lake Buena Vista Resort. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read our pristine accommodations were a highlight of your trip. The pleasure was all ours, and we hope you'll choose to visit us again soon.

6/10 一般

Amir

满意:员工和服务,清洁度
It was a good experience
2024 年 4 月入住 5 晚
General Manager 于 2024 年 4 月 11 日 的回复
Dear Amir,Guest satisfaction is important to us, so we're happy to hear you enjoyed your visit. If there's anything we can do to make your next stay even better, please let us know. We hope to see you again soon.

6/10 一般

joseph d

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Food was ridiculously overpriced. Also could not pay cash for any of the food. And there was only one tiny trash can that was in the bathroom.
2024 年 4 月入住 1 晚
General Manager 于 2024 年 4 月 9 日 的回复
Dear Joseph,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any disappointment with the room setup and food prices. We'll keep your comments in mind, and we hope to see you again should you be back in the area.

8/10 还可以

joe

与家人出行
满意:员工和服务
Didn’t like up charge on food and drinks ….$20 for hamburger and $17 for a margarita and my favorite $12 for 3 mozzarella sticks and no I didn’t buy any of these things
2024 年 4 月入住 1 晚
General Manager 于 2024 年 4 月 9 日 的回复
Dear Joe,We appreciate your feedback, and we're happy to see much of your stay was pleasant. Your feedback about our food prices is appreciated, and we'll keep your comments in mind. The next time you're in town, please consider coming back to see us.

6/10 一般

Zonia

不满意:住宿条件和设施,员工和服务
2024 年 3 月入住 1 晚

4/10 很差

Alex

与家人及幼儿出行
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
The person at the service desk was very serious and not inviting, the building is outdated and the hallways look old and smell like mold, the only amenity included in the the resort fee is the pool. I would not consider this hotel in the resort category.
2024 年 3 月入住 2 晚
General Manager 于 2024 年 4 月 9 日 的回复
Dear Alex,Thank you for sharing your feedback. It's concerning to hear about your experience with our service desk and the condition of our facilities. We are committed to providing all our guests with a welcoming atmosphere and comfortable environment. Your comments are invaluable as we continually work to enhance our amenities. Despite the issues mentioned, we hope to have another opportunity to demonstrate our dedication to excellence in hospitality.

8/10 还可以

Todd

2024 年 3 月入住 2 晚

6/10 一般

Aaliyah

不满意:住宿条件和设施,清洁度
2024 年 3 月入住 3 晚

8/10 还可以

Princina

2024 年 4 月入住 3 晚

10/10 超赞

george

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is a great property, and a great location with the staff who is extremely polite and courteous
2024 年 4 月入住 1 晚
General Manager 于 2024 年 4 月 4 日 的回复
Dear George,Thank you for your recent stay at Sheraton Orlando Lake Buena Vista Resort! We appreciate your feedback, and we're delighted to hear about your great experience. Our friendly staff are always there to assist our guests in any way possible, and our location is perfect for all the local fun and sights Orlando has to offer. We hope to host you again soon for another exceptional stay.

2/10 糟糕

James

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚

2/10 糟糕

Mariana

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施
. They were overbooked and decided to cancel my reservation without any notice. Lack of customer support
2024 年 3 月入住 2 晚
General Manager 于 2024 年 4 月 4 日 的回复
Dear Mariana,What you have described is nowhere near the experience we want our guests to have. Your feedback is gratefully received, and we'll use your comments to ensure that an experience like the one you described doesn't happen again in the future. Please do not hesitate to reach out to us offline so that we can better assist you. Thank you, and we hope you will consider giving us another chance soon.

6/10 一般

Amarjot

满意:员工和服务
staff and service was nice but rooms were pretty outdated
2024 年 3 月入住 4 晚
General Manager 于 2024 年 4 月 4 日 的回复
Dear Amarjot,Thank you for sharing your feedback with us. We are glad that you found our staff and service to be pleasant. However, we apologize for any inconvenience caused by our rooms. Your constructive comments will be kept in mind as we continue improving our facilities for our great guests. We hope to welcome you back again soon for an even more exceptional stay.

10/10 超赞

Sonita l

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
it was good that they had easter activities for the kids
2024 年 3 月入住 3 晚
General Manager 于 2024 年 4 月 4 日 的回复
Dear Sonita,Thank you for choosing Sheraton Orlando Lake Buena Vista Resort! We're glad you and your kids enjoyed a delightful Easter with us, and we look forward to welcoming you back in the future for another fantastic visit.

10/10 超赞

Sonila

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A convenient resort. We had good time and lived almost everything in there
2024 年 3 月入住 5 晚
General Manager 于 2024 年 4 月 4 日 的回复
Dear Sonila,Thank you for your review and for giving us a perfect rating. We are delighted you thoroughly enjoyed your stay with us! It was a pleasure having you here at Sheraton Orlando Lake Buena Vista Resort, and we hope you return soon.

10/10 超赞

Maykel

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice
2024 年 3 月入住 1 晚
General Manager 于 2024 年 4 月 4 日 的回复
Dear Maykel,We're delighted you enjoyed your stay at Sheraton Orlando Lake Buena Vista Resort! Please come see us again soon.

2/10 糟糕

Michael

与家人出行
Pool crowded at noon. No seats chairs available
2024 年 3 月入住 1 晚
General Manager 于 2024 年 4 月 4 日 的回复
Dear Michael,Thank you for leaving your review for your recent stay. We understand your frustration regarding the crowded pool area. Please accept our apologies for any inconvenience you experienced. Rest assured, your comments will be discussed internally, and we appreciate you voicing your concerns. We hope to welcome you back for an improved stay in the future.

10/10 超赞

KATHRINA MAUREEN

满意:清洁度、员工和服务、住宿条件和设施
Had to pay for parking
2024 年 3 月入住 4 晚
General Manager 于 2024 年 4 月 4 日 的回复
Dear Kathrina,Thank you for choosing Sheraton Orlando Lake Buena Vista Resort and for sharing your kind five-star review. Please know that most full-service hotels charge for parking in this market, and we are competitively priced. Nevertheless, we're glad you enjoyed your stay, and we look forward to welcoming you back for another great visit.

6/10 一般

Kevin

2024 年 3 月入住 2 晚

8/10 还可以

L Christine

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Valet guys were always so cheerful and chatty! We came down for a DisneyWorld trip so this hotel was a 10min drive away for all the parks.
2024 年 3 月入住 6 晚
General Manager 于 2024 年 4 月 1 日 的回复
Thank you for staying with us on your Disney World trip! We're thrilled our hospitable team left a memorable impression on you, and we appreciate you mentioning the convenience our location affords our guests. Take care, and know we'd be delighted to welcome you back anytime your plans bring you this way.

10/10 超赞

JULY,east elmhurst

满意:清洁度
2024 年 3 月入住 1 晚

10/10 超赞

Jozef

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚

8/10 还可以

Kevin

满意:清洁度、员工和服务、住宿条件和设施
Overall very nice for the price point
2024 年 3 月入住 3 晚
General Manager 于 2024 年 4 月 1 日 的回复
Dear Kevin,Thank you for taking a moment to share your experience at Sheraton Orlando Lake Buena Vista Resort. We are proud to deliver great value to our guests, so we are delighted that you found your experience to be well-priced. It was a pleasure having you here, and we hope you will visit us again soon!

10/10 超赞

Lisandra

与家人及幼儿出行, 与家人出行, 与配偶出行
满意:员工和服务,清洁度
Very nice

8/10 还可以

Joseph,Waldorf

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff is very helpful and friendly. Room was very clean, and and daily service was excellent. Only minor issue, was the fitted sheet was too small for the mattress, and it kept punching up... No biggie.
2024 年 3 月入住 4 晚
General Manager 于 2024 年 3 月 26 日 的回复
Dear Joseph,Our team enjoyed hosting you at Sheraton Orlando Lake Buena Vista Resort. It was our pleasure to provide you with friendly service and immaculate accommodations, and we appreciate your bedding feedback. Thank you for being our guest, and we hope you will consider staying with us again next time you're in the area.

10/10 超赞

Todd

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent staff
2024 年 2 月入住 1 晚
General Manager 于 2024 年 3 月 26 日 的回复
Dear Todd,Thank you for acknowledging our excellent team! Your kind words inspire us to continue delivering exceptional service. We're excited about the opportunity to welcome you back to Sheraton Orlando Lake Buena Vista Resort for another outstanding stay.

4/10 很差

Soon

2023 年 12 月入住 3 晚

6/10 一般

Sasha

与配偶出行
满意:服务设施,员工和服务
The overall room was okay. It smelled very moldy and the air conditioner made such a loud noise throughout the night. I wasn’t able to sleep. I was annoyed and since it was only one day I stayed I didnt want to bother staff with changing rooms. The carpet needs to be clean it smells really bad
2024 年 3 月入住 1 晚
General Manager 于 2024 年 3 月 21 日 的回复
Dear Sasha, Thank you for taking a moment to share your review. A good night's sleep for our guests is a priority, so we're sorry to hear there was a disturbance. We understand your frustration and value your feedback as we work to continually improve our accommodations. We hope you'll consider staying with us for a much-improved stay in the future.