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关于费城里滕豪斯广场俱乐部住宅酒店的点评

4 out of 5
费城里滕豪斯广场俱乐部住宅酒店
1628 Chestnut St, Philadelphia, PA

点评

8.4

很好

10 分 - 超赞。1797 条好评，共有 3478 条点评" "
8 分 - 还可以。919 条好评，共有 3478 条点评" "
6 分 - 一般。384 条好评，共有 3478 条点评" "
4 分 - 很差。205 条好评，共有 3478 条点评" "
2 分 - 糟糕。173 条好评，共有 3478 条点评" "

8.6/10

清洁度

8.8/10

员工和服务

7.8/10

服务设施

8.2/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

Xinyu

2024 年 5 月入住 1 晚
Dermot - Guest Services 于 2024 年 5 月 23 日 的回复
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

8/10 还可以

Leo

2024 年 3 月入住 1 晚
Dermot - Guest Services 于 2024 年 4 月 21 日 的回复
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

10/10 超赞

Sijia

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything is perfect! I love the room and the service
2023 年 8 月入住 2 晚
Dermot - Guest Services 于 2023 年 8 月 21 日 的回复
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

10/10 超赞

Hui Fai

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
room is clean and have enough space.
2023 年 4 月入住 1 晚
Guest Services 于 2023 年 4 月 17 日 的回复
Thank you for the review of Club Quarters Rittenhouse. We're pleased to hear that you enjoyed our location and that you appreciate the efforts take to keep the hotel clean. Looking forward to welcoming you back on your next trip to Philadelphia.

10/10 超赞

Ruihao

2023 年 3 月入住 1 晚
Guest Services 于 2023 年 4 月 17 日 的回复
Thanks for staying with us and for proving your feedback. We work hard to make our guests happy and will work even harder to make your next stay with us a perfect !Looking forward to welcoming you back on your next trip to Philadelphia.

10/10 超赞

Xiaoru

Isalynn- GEM 于 2023 年 3 月 8 日 的回复
Thanks for staying with us. We work hard to make our guests happy and appreciate your Feed back! We are Looking forward to welcoming you back on your next trip to Philadelphia.

6/10 一般

Ngam F

商务旅客
满意：员工和服务
总体来说还是不错，就是停车时间超过12小时要付$41美金
2022 年 7 月入住 2 晚
Anne-Marie - Senior Guest Experience Manager 于 2022 年 7 月 31 日 的回复
Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you.

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Extremely Nice
Very Nice. Service, People are extremely nice.
2022 年 6 月入住 18 晚
Anne-Marie - Senior Guest Experience Manager 于 2022 年 7 月 23 日 的回复
Thank you for taking the time to review Club Quarters Rittenhouse. I am glad to hear that you enjoyed your stay with us, and I am thankful to hear that you found our team members welcoming. Looking forward to hosting you again.

10/10 超赞

PIN JUNG

2022 年 5 月入住 1 晚
Anne-Marie / Senior Guest Experience Manager 于 2022 年 5 月 17 日 的回复
Thank you for the review of Club Quarters Rittenhouse. We're pleased to hear that you enjoyed your stay. Looking forward to welcoming you back on your next trip to Philadelphia.

10/10 超赞

Shu Chi

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
convenience
2022 年 2 月入住 1 晚
Andrea R. 于 2022 年 2 月 9 日 的回复
thanks please come see us again real soon

10/10 超赞

Jianwei

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 12 月入住 3 晚
Anne-Marie / Senior Guest Experience Manager 于 2021 年 12 月 29 日 的回复
Thank you for the review of Club Quarters Rittenhouse. We're pleased to hear that you enjoyed your stay. Looking forward to welcoming you back on your next trip to Philadelphia.

10/10 超赞

Eugene

满意：清洁度、员工和服务、住宿条件和设施
Very convenient. Great value.
2024 年 5 月入住 1 晚
Dermot - Guest Services 于 2024 年 5 月 24 日 的回复
We want to thank you for giving us the opportunity to host you. Thank you for the time you invested in sharing your valuable comments with us, they definitely motivate and inspire us to keep striving to offer memorable experiences to all our dear guest.It has been a pleasure having you stay with us; we hope that come back very soon.

8/10 还可以

Senlin

满意：清洁度、员工和服务、住宿条件和设施
Room too small
2024 年 5 月入住 1 晚
Dermot - Guest Services 于 2024 年 5 月 24 日 的回复
We want to thank you for giving us the opportunity to host you. Thank you for the time you invested in sharing your valuable comments with us, they definitely motivate and inspire us to keep striving to offer memorable experiences to all our dear guest.It has been a pleasure having you stay with us; we hope that come back very soon.

10/10 超赞

Steven

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Quiet and clean. Close to Phili center
2024 年 5 月入住 2 晚
Dermot - Guest Services 于 2024 年 5 月 24 日 的回复
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

8/10 还可以

Kimberly

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施
Wish the property had a restaurant or at least vending for snacks etc
2024 年 5 月入住 2 晚
Dermot - Guest Services 于 2024 年 5 月 24 日 的回复
We want to thank you for giving us the opportunity to host you. Thank you for the time you invested in sharing your valuable comments with us, they definitely motivate and inspire us to keep striving to offer memorable experiences to all our dear guest.It has been a pleasure having you stay with us; we hope that come back very soon.

8/10 还可以

Karen

与配偶出行
Drains were terrible elevators were slow. Coffee machine was broken for a few days as well as the water dispenser on our floor. Positives great location beds were wonderful very quiet area and hotel housekeeping was great. Showers were good but the bathtub drained very slowly.
2024 年 5 月入住 4 晚
Dermot - Guest Services 于 2024 年 5 月 24 日 的回复
We want to thank you for giving us the opportunity to host you. Thank you for the time you invested in sharing your valuable comments with us, they definitely motivate and inspire us to keep striving to offer memorable experiences to all our dear guest.It has been a pleasure having you stay with us; we hope that come back very soon.

8/10 还可以

Agda

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
The location was great and staff friendly and helpful. The upgrade to get the mini fridge/kitchen was worth it. I was disappointed the shower temperature was warm (not hot.) However good value.
2024 年 5 月入住 2 晚
Dermot - Guest Services 于 2024 年 5 月 24 日 的回复
We want to thank you for giving us the opportunity to host you. Thank you for the time you invested in sharing your valuable comments with us, they definitely motivate and inspire us to keep striving to offer memorable experiences to all our dear guest.It has been a pleasure having you stay with us; we hope that come back very soon.

8/10 还可以

Michael

与配偶出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
Room 608: Sink didn’t drain; TV was chipped in the middle of the screen
2024 年 5 月入住 1 晚
Dermot - Guest Services 于 2024 年 5 月 24 日 的回复
We want to thank you for giving us the opportunity to host you. Thank you for the time you invested in sharing your valuable comments with us, they definitely motivate and inspire us to keep striving to offer memorable experiences to all our dear guest.It has been a pleasure having you stay with us; we hope that come back very soon.

10/10 超赞

Sandra

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good hotel. Very conveniently located. Safe
2024 年 5 月入住 3 晚
Dermot - Guest Services 于 2024 年 5 月 23 日 的回复
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

10/10 超赞

Xueqin

满意：清洁度、员工和服务、服务设施、住宿条件和设施
very convenient. There are lots of clothes stores, and restaurants.
2024 年 2 月入住 2 晚
Dermot - Guest Services 于 2024 年 5 月 23 日 的回复
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

10/10 超赞

Christopher

满意：清洁度、员工和服务、住宿条件和设施
Best place in rittenhouse
2024 年 5 月入住 2 晚
Dermot - Guest Services 于 2024 年 5 月 23 日 的回复
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 超赞

Eugene

满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was great.
2024 年 5 月入住 2 晚
Dermot - Guest Services 于 2024 年 5 月 23 日 的回复
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

2/10 糟糕

PAMELA

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Have been trying to Resolve the problem with my credit card & Expedia
Dermot - Guest Services 于 2024 年 5 月 23 日 的回复
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 还可以

Sarah

满意：员工和服务，清洁度
Rooms had thin walls so noise could be an issue. Also bathrooms were very small. Location was excellent, very convenient for centre of the city. Staff excellent and very helpful.
2024 年 5 月入住 6 晚
Shantel - Guest Experience Manager 于 2024 年 5 月 22 日 的回复
Thank you for the review of Club Quarters Rittenhouse. I am happy to hear that you enjoyed the room and location, however I am sorry to hear that your room was not as quiet as we would like for you.

10/10 超赞

Kelsey

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Stayed here for 2 nights and had no issues with anything at this property. The only downside is that they dont have their own parking but there is a parking garage right around the corner so is wasnt too bad. Overall would definitly stay here again.
2024 年 5 月入住 2 晚
Shantel - Guest Experience Manager 于 2024 年 5 月 22 日 的回复
Thank you for the review of Club Quarters Rittenhouse. I am happy to hear that you enjoyed the room and location, however I am sorry to hear that parking was not as easy for you but you were still able to use it.

8/10 还可以

Joann

与配偶出行
满意：员工和服务，清洁度
The property is in a great location. The staff were fantastic! I would have appreciated more specific info from the property about parking. Having my bf drive around while I got the specifics isn’t the best way to handle it. The room we stayed at was acceptable, but with a little TLC, it could be really charming. Better towels, cleaner windows, nicer bedding would go a long way.
2024 年 5 月入住 2 晚
Shantel - Guest Experience Manager 于 2024 年 5 月 22 日 的回复
Thank you for the review of Club Quarters Rittenhouse. We're pleased to hear that you enjoyed your stay with us. Looking forward to having you stay with us again on your next trip to Philadelphia.

10/10 超赞

Khanh

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It is very central and convenient to walk to famous attractions.
2024 年 5 月入住 1 晚
Shantel - Guest Experience Manager 于 2024 年 5 月 22 日 的回复
Thank you for the review of Club Quarters Rittenhouse. We're pleased to hear that you enjoyed your stay with us. Looking forward to having you stay with us again on your next trip to Philadelphia.

6/10 一般

Mike，Irvine

Hotel’s location was a better value then the service received.
2024 年 5 月入住 1 晚
Shantel - Guest Experience Manager 于 2024 年 5 月 22 日 的回复
Thank you for the review of Club Quarters Rittenhouse. I am sorry to hear that we did not meet your expectations. Please feel free to reach me at the hotel with the details of your stay so I can address any issues you experienced.

8/10 还可以

Gregory

与配偶出行
满意：员工和服务
The property was okay, and the staff was great. It was a decent value for the money. It was located in central Philly, and there were a lot of people loitering on the sidewalks. It didn't feel like the safest environment.
2024 年 3 月入住 1 晚
Shantel - Guest Experience Manager 于 2024 年 5 月 22 日 的回复
Thank you for the review of Club Quarters Rittenhouse. We're pleased to hear that you enjoyed your stay with us. Looking forward to having you stay with us again on your next trip to Philadelphia.

6/10 一般

Jeffrey

不满意：住宿条件和设施，员工和服务
The service is non-existent. I tried to check in at 3:45 and was told that my room was not ready but would be available in a few minutes. 10 minutes later I was told it still wasn’t ready and could take a half hour. The desk clerk then offered to switch my room. I was then given a key to one of the smallest hotel rooms I have ever seen with an equally small bathroom. While they both were clean and functional, it was not worth $300.00
2024 年 5 月入住 1 晚
Shantel - Guest Experience Manager 于 2024 年 5 月 22 日 的回复
Thank you for the review of Club Quarters Rittenhouse. I am sorry to hear that we did not meet your expectations. Please feel free to reach me at the hotel with the details of your stay so I can address any issues you experienced.

10/10 超赞

Richard S.

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I found the service to have been extraordinary. The staff was helpful, knowledgeable, and kind. I felt that I was their guest as opposed to a customer. I would happily return to the hotel because of their professionalism. Three individuals stood out in particular, and they were Dermot, Shantel, and Quinton.
2024 年 5 月入住 1 晚
Shantel - Guest Experience Manager 于 2024 年 5 月 22 日 的回复
Thank you for taking the time to review Club Quarters Rittenhouse and for your feedback regarding the service provided by Dermot,Shantel,Quinton. Your kind words will be celebrated with the entire team. Looking forward to welcoming you back on your next trip to Philadelphia.

6/10 一般

Marcia

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Rooms are really small... big enough for one person.
2024 年 5 月入住 1 晚
Shantel - Guest Experience Manager 于 2024 年 5 月 22 日 的回复
Thank you for the review of Club Quarters Rittenhouse. I am sorry to hear that we did not meet your expectations. Please feel free to reach me at the hotel with the details of your stay so I can address any issues you experienced.

10/10 超赞

Elaine

Exceptional customer service. Warm, welcoming, and patient. Thank you for a wonderful experience.
2024 年 5 月入住 1 晚
Dermot - Guest Services 于 2024 年 5 月 19 日 的回复
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

6/10 一般

Arnold

满意：清洁度
不满意：服务设施
Tiny rooms, no restaurant, minimal service. Stay here only if you can get a good price.
2024 年 5 月入住 2 晚
Dermot - Guest Services 于 2024 年 5 月 19 日 的回复
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 超赞

Serena

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We stayed at Club Quarters to attend a Rutgers graduation ceremony. It is clearly the best value in the area, and given the reasonable rates, I was surprised at how nice the place is. My room was extremely clean, had a small fridge, microwave, and coffee maker. Each floor has a station for filtered water. The lobby includes a coffee machine that makes excellent coffee as well as a still and sparkling filtered water station. The hotel is located in a busy area with lots of nearby restaurants and is in excellent proximity to Penn State, Drexel, and Rutgers (across the bridge, which has a walking path). Despite the business and noise outside, the hotel rooms themselves are very quiet. Staff is extremely friendly too. Dermot and Orianna were extremely friendly, welcoming, and helpful. If I'm ever in Philly again, I will definitely stay here.
2024 年 5 月入住 2 晚
Dermot - Guest Services 于 2024 年 5 月 19 日 的回复
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

8/10 还可以

Alison

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel was nice, staff was friendly. Room was small
2024 年 5 月入住 2 晚
Dermot - Guest Services 于 2024 年 5 月 19 日 的回复
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

6/10 一般

Gabryell

满意：员工和服务
Small weird shaped rooms
2024 年 4 月入住 2 晚
Dermot - Guest Services 于 2024 年 5 月 19 日 的回复
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 一般

Michel S.

满意：员工和服务，清洁度
Elevator broken. Room card system down. Not the first time. Older hotel. Convient to train station
2024 年 5 月入住 1 晚
Shantel - Guest Experience Manager 于 2024 年 5 月 20 日 的回复
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guest in the future.

10/10 超赞

Francis

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Helpful staff, clean room
2024 年 5 月入住 2 晚
Dermot - Guest Services 于 2024 年 5 月 19 日 的回复
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

10/10 超赞

Irina

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The best in Philly, I have stayed here at least 4 times and I will certainly be back. The staff is super nice and helpful, they always greet me and remember me from previous stays. The location is unbeatable, close to everything and safe. There’s anything you need in the area, walking distance to museums and delicious pizza, as a New Yorker I care about those things. I love this hotel.
2024 年 3 月入住 1 晚
Dermot - Guest Services 于 2024 年 5 月 17 日 的回复
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

10/10 超赞

Chie

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The receptionist Dermot was very kind and attentive. He waived the fee for early check in, and I was able to get to my room as early as 10:00 a.m. The hotel is within walking distance to almost all major attractions in Philly, and it also has a train station nearby.
2024 年 5 月入住 1 晚
Dermot - Guest Services 于 2024 年 5 月 17 日 的回复
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

10/10 超赞

Jamie

满意：员工和服务，清洁度
2024 年 5 月入住 1 晚
Shantel Dove 于 2024 年 5 月 18 日 的回复
Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated, and I look forward to hearing from you

10/10 超赞

George Philip

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
1ST CLASS ALL THE WAY-ILL B EBACK!
2024 年 5 月入住 1 晚
Dermot - Guest Services 于 2024 年 5 月 17 日 的回复
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

10/10 超赞

Lizandra

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
La atención del personal es excelente. Siempre dispuestos a responder a tus necesidades.
2024 年 5 月入住 6 晚
Dermot - Guest Services 于 2024 年 5 月 17 日 的回复
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

10/10 超赞

Kevin

与家人出行
Great location. Excellent restaurants vegan vegetarian options. Dermot in guest services was terrific with suggestions.
2024 年 5 月入住 2 晚
Guest Services 于 2024 年 5 月 16 日 的回复
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

8/10 还可以

Maria Paz

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 3 晚
Dermot - Guest Services 于 2024 年 5 月 17 日 的回复
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

8/10 还可以

John

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location. Small Room but competitive pricing. Nice staff, very helpful -they are the stars here.
2024 年 5 月入住 2 晚
Dermot - Guest Services 于 2024 年 5 月 16 日 的回复
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 超赞

Ann

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location in the city. Close to public transportation to and from the airport and around the city. I really appreciated the water bottle refill and ice station in my floor. Staff was welcoming and helpful, thank you!
2024 年 3 月入住 2 晚
Dermot - Guest Services 于 2024 年 5 月 16 日 的回复
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

8/10 还可以

Vesa

满意：清洁度、员工和服务、住宿条件和设施
Merci
2024 年 5 月入住 1 晚
Dermot - Guest Services 于 2024 年 5 月 16 日 的回复
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

8/10 还可以

Robert，Bath

满意：清洁度、员工和服务、住宿条件和设施
Small but nice. Not luxurious. Room was small but had everything except a refrigerator. No food at hotel; maybe some muffins or such in the morning would be nice. Liquids were fine. Just
2024 年 5 月入住 2 晚
Dermot - Guest Services 于 2024 年 5 月 16 日 的回复
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.