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关于FCC 金边精品酒店的点评

3 out of 5
FCC 金边精品酒店
363 Sisowath Quay, Phnom Penh

点评

7.6

还可以

10 分 - 超赞。22 条好评，共有 81 条点评" "
8 分 - 还可以。32 条好评，共有 81 条点评" "
6 分 - 一般。18 条好评，共有 81 条点评" "
4 分 - 很差。6 条好评，共有 81 条点评" "
2 分 - 糟糕。3 条好评，共有 81 条点评" "

7.6/10

清洁度

7.6/10

员工和服务

7.0/10

服务设施

7.0/10

住宿条件和设施

点评

4/10 很差

Wail Ling

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
花様年華懷舊感覚
Location is good many bar & restaurant very convenient. Room is old, bathroom shower no curtain to prevent water come out, all bathroom fill with water! Towel and bed cover is old and not clean. Will not consider to stay again.
2017 年 7 月入住 1 晚

8/10 还可以

Ho Man

满意：清洁度、员工和服务、住宿条件和设施
房間景觀較相片為差.
網站顯示的相片為其中一間景觀最靚的露台房間. 被反派的房間景觀較相片為差. 有點被欺騙的感覺. 房間較舊. 熱水供應不足. 有點嘈音. 窗戶對著對面的酒吧, 私穩度很低. 我和探訪的朋友均獲得WELCOME DRINK

8/10 还可以

Ho Man

满意：清洁度、员工和服务、住宿条件和设施
較相片為差
網站顯示的相片為其中一間景觀最靚的露台房間. 被反派的房間景觀較相片為差. 有點被欺騙的感覺. 房間較舊. 熱水供應不足. 有點嘈音. 窗戶對著對面的酒吧, 私穩度很低. 早餐的BENEDICT EGG 很好味. 而且不限數量.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

6/10 一般

ChiaChun

满意：员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

Charmaine

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fabulous hotel
Fabulous hotel. Second stay. Huge rooms with fantastic balcony. Food is excellent too... Really loved it and will wholly recommend it to everyone.
2019 年 8 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 8 月入住 1 晚

10/10 超赞

Elizabeth

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 6 月入住 1 晚
FCC Management and Staffs 于 2019 年 7 月 4 日 的回复
Dear Elizabeth, Thank you very much for your support and look forward to welcoming you back. Best,

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Fantastic sense of history. Great location and our room on the 1st floor with a balcony overlooking the Ton Le Sap river might have been a dream. The pub and the street are a bit noisy at night but a good pair of earplugs fixed that.
2019 年 4 月入住 1 晚
Lyne 于 2019 年 6 月 21 日 的回复
thank you very much

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely hotel full of character.
Very helpful staff. Good breakfast specially made for each person. Area is interesting and able to walk to many places. We have been here before so more of a laid back trip. Only drawback was the noise from the restaurants across the street.
2019 年 2 月入住 3 晚
Lyne 于 2019 年 7 月 4 日 的回复
thank you so much !

8/10 还可以

Gary and Linda

满意：员工和服务，清洁度
Historic Hotel. Very Noisy.
We stayed in the FCC Hotel’s Kbal Spean room for 3 nights, directly below the FCC Restaurant. A comer room with a king size bed and private balcony facing the river. Its really a cool place to stay but, the noise from the street and the nightclub across the street are both deafening. Neither source of noise is the fault of the FCC Hotel, the hotel was there first. If you plan to stay here, you better bring earplugs. We travel with earplugs all the time, it’s always a disappointment when we have to use them. We ate breakfast there 2 mornings, Breakfast starts at 6:30 am Unfortunately, the day we left our taxi was booked for 6am. We did get a couple of bottles of water and a juice, but the only option for take away from the FCC Hotel was bread and croissants. We asked at the front desk if we might get some dry cereal and milk for the morning we checked out but that was not possible. We went the the restaurant down the street the night before and ordered take out mango sticky rice. We ate that in our room with instant coffee before we left. The location of the FCC Hotel is excellent for local sight seeing. We did use a taxi for our trip to the killing fields and S-21 museum. We walked to the Royal Palace and the National Museum of Cambodia both within 10 minutes of the hotel. We walked to the night market and several very nice restaurants nearby while we stayed in Phnom Penh. A number of boats provide an inexpensive sunset river tour which lasts around an hour.
2019 年 1 月入住 3 晚

4/10 很差

真实旅客

与配偶出行, 商务旅客
不满意：员工和服务
FCC has some good points, but also some terrible ones. In short, the rooms facing 178 street are appallingly noisy and are accessed from an external stairway opposite five floors of Bars an Karaoke, where deafeningly loud music make occupation between 8pm and midnight unpleasant. We were moved to a better, quieter room at the front with traffic noise, but it is on a busy road, and is to be expected. It also has better security being in the main building. There is a staff training issue.: when our room was cleaned, the bed was made, but the bins weren't emptied - which means the floor can't have been swept, the tea and coffee weren't replenished, and cups weren't cleaned. Breakfast in the restaurant is supposed to start at 6am, but at 7 the place was still being mopped. We sat for 10 minutes as 4 staff ignored us before one brought the menu. When the coffee was prepared, it was placed on the bar and a bel rung, which the waiting on staff ignored. Only after I got the tray myself, did the staff come to help. I could go on about the shower only delivering either cold or boiling hot water, without a bearably safe option, or the bed being set against a pilar so pillows fall down a gap. Let's just say the this has great potential, but needs a new manager, staff training, and the rooms facing 178 being used as offices as they aren't suitable as bedrooms. The hotel is in a prime location, on the riverfront, with loads o places to eat and shop nearby, but could be better.
2019 年 1 月入住 2 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 11 月入住 1 晚

6/10 一般

Brian

满意：清洁度
不满意：住宿条件和设施
Hotel needs modernising..Old furnishings. Old shower /bath. Bar prices excessive for the area. Over priced accommodation with few facilities. Living on its old reputation.
2018 年 11 月入住 1 晚

6/10 一般

Thomas

不满意：员工和服务
Great location
Indifferent young guy at front desk—couldn’t be bothered for anything. Good food but just OK service in restaurant. Great location.
2018 年 10 月入住 3 晚

8/10 还可以

真实旅客

2018 年 8 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
2018 年 8 月入住 3 晚

8/10 还可以

Joseph

满意：员工和服务、住宿条件和设施、客房舒适度
Foreign Correspondents Club was A.M.A.Z.I.N.G.
My stay was SPECTACULAR. Particularly the service by Sophors at the Front Desk. Also the girls up in the restaurant were really kind and work very hard.
2018 年 8 月入住 3 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Atmospheric hotel with real history
Great experience and central location. Can imagine it’s role in the Cambodian conflict. Staff were good and were very happy for us to move rooms,. But facilities were limited.
2018 年 5 月入住 3 晚
Linda 于 2018 年 6 月 20 日 的回复
Thank you for your feedback. We are happy to hear that you had a great experience with us. We may have major renovation next year and the facilities will be upgraded. Look forward to welcoming you back.

8/10 还可以

SHINYA

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
快適でした
少々割高ですが、とてもよかったです。 リバーサイドの部屋を宿泊したのですが、手前にある大量の電線が邪魔をして景色はまともに見えません。 これなら追加の費用を支払わなくてもよいかな？と思いました。 上のレストランはデザート以外は美味しかったです。 （本来ならデザートも美味しいのかもしれませんが、ここでは書けないトラブルが発生） ポケモンGOのジムが若干外れたところにあり、GPSのズレでWiFi環境でも遊べます。
Linda 于 2018 年 6 月 20 日 的回复
Dear Shinya, Thank you for your feedback and sorry for the electricity wires. They have everywhere in Phnom Penh. We hope that our municipal governor will develop it in the near future. Look forward to welcoming you again.

10/10 超赞

William

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Pleasant stay.
Very central location. Premises could be better identified as taxi had difficulty in finding. Even a local visitor could not locate.
2018 年 3 月入住 4 晚

6/10 一般

JONG HYUN

FCC 역사적인 장소에서의 하룻밤, 실은 카페에서 술한잔만 해도 좋은 곳, 호텔은 SOSO
2018 年 2 月入住 1 晚

6/10 一般

真实旅客

满意：员工和服务
Higher noise levels from the street than I had expected (at all times of night!) but still fun to stay in such a historic property.
2018 年 2 月入住 1 晚

8/10 还可以

Caitlin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfy, convenient, some noise.
FCC Phnom Penh was a lovely stay. The Air Conditioning worked well, the bed was comfy, and bathroom was clean. Its location is a bit of a double-edged sword: convenient to many bars and restaurants, one bar across the street will have karaoke til late in the night. Located on a busy road, rooms facing the street will not block out ALL the traffic noise. I can sleep through anything, but if you are a light sleeper, try requesting a room away from the main drag. Made-to-order breakfast was to die for, and the cocktails were creative and well-made. Staff were polite, present, responsive, and honest. I felt that they genuinely wished for me to have a pleasant stay in their hotel & in Phnom Penh I would stay here again.

8/10 还可以

Kenjiro

满意：员工和服务、住宿条件和设施、客房舒适度
2018 年 1 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
We got the best room
We asked for the room with a balcony, it was very pleasant to sit there at dawn. And the bathroom was really big, so it was very enjoyable. Definitely historic and romantic place.
2018 年 1 月入住 3 晚

8/10 还可以

Lina

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 1 月入住 2 晚

4/10 很差

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
An institution losing its charm
Certainly would not return to this place again! What a pity with such good location and historical context but the hotel room, foods and services are not up to the par. I stayed 4 nights here but having to move from room to room 3 times! Due to most room whether facing river or National Museum were too noisy. You either have to deal with the constant traffic noises with the one facing river or thought moving to the room back of the building would be a better idea and quieter with National Museum's view but nightmare happened when each evening the restaurant begin busy in the evening with non stop noises, from table dragging or pool table ball dropping on the floor non stop... imaging all this just happened just above your bed!
2017 年 12 月入住 4 晚
FCC Phnom Penh Managment 于 2018 年 1 月 9 日 的回复
Dear sir/madam, Thank you for you leaving us the feedback for improvement. We are sorry that you were disturbed by the noises as we are old building and the construction lasts from many years ago. However, we will have renovation soon in the future and it is already in our plan to make sound proof rooms. Related to the prices, we are not sure which restaurant you compare us with. Our prices are in the middle ranks of the restaurants in Phnom Penh as per our survey. About the service during our busy period, it might upset few of guests. We are from time to time improving this. Hope to see you again at our restaurant and/or to stay with us again after our renovation. Best regards,

6/10 一般

Betty

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The FCC needs some updating and cleaning. The breakfast was only ok but the food at night in the resturant was better. Happy hour drinks were watered down. This place gets more hype that it deserves. We did see two journalists working out of bar area one morning
2017 年 11 月入住 6 晚
FCC Phnom Penh Management 于 2018 年 1 月 9 日 的回复
Dear Betty, Thank you for your feedback. We are sorry that you are not very satisfied. As you know we are old building, somehow it doesn't look as clean as the new design/building plus we are open-air. We hope you understand this. Happy hour drinks, if you referred to the cocktails, we can adjust the flavor for you on spot. Beer and wine, we always selected trusted companies in town. Look forward to welcoming you again and serve you better. Best,

8/10 还可以

Jane

满意：员工和服务
2017 年 8 月入住 2 晚

8/10 还可以

Ade，Dorset UK

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Central hotel with western feel, right on the dock
The FCC Phnom Penh is a central hotel, just a few hundred meters down from the dock where tourist boats from Vietnam moor. It caters for westerners and the prices are what we are used to, but head just around the corner and you can find food and drink at local prices. I would recommend the FCC as a no-surprises quality hotel in a city otherwise full of surprises to those who aren't used to it.
2017 年 6 月入住 2 晚

2/10 糟糕

Philip

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very misleading photos and description.
We looked at the room, it was not the one we booked. The bathroom was dirty as was the hotel passage way. The reception comprised a table and chair manned by what appeared to be a 16 or 17 year old lad who knew no English. The room and view were nothing like the photos. The bar and restaurant were unkempt. We left without checking in and notified the booking agent that day. Never again. Over priced and should be classified as a budget hotel.
2017 年 5 月入住 5 晚

10/10 超赞

Clyde，Bangkok

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A Unique Space
Staying at the FCC was almost like walking into the set of the movie, Casablanca. The room​ was spacious and well maintained. The service levels from check in, cleaning, and restaurant staff were excellent and friendly. If you are adverse to walking up steps, you want to consider staying elsewhere. The hotel is well located for cultural sites, dining, shopping, and nightlife . I look forward to staying here again.

6/10 一般

真实旅客

Good location ,heaps of atmosphere lovely staff.
Everything god but we did nit get our passports back when we checked in. It was only when we woke up at 4am in the morning of our second day that we remembered we hadnt got them back. A very worrying 8 hours later we got them back after being yold they had beenput in some one else's room.All turned out OK but was a potential disaster if other people had checked out first and not checked their passports.Be aware.That apart it was a very nice stay with great breakfasts and atmospheric colonial style decor which is forgivably shabby . We were there for Valentines Day and they gave us 2 lovely roses and a little box of chocs .Very sweet

6/10 一般

真实旅客

满意：员工和服务
FCC Phnom-Penh
bedroom was comfortable but bathroom could do with some renovation work

10/10 超赞

Robert

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
top spot
Very convenient location, and lovely staff. We were given a back room away from the street noise. The food and drinks upstairs were of a high standard

8/10 还可以

Susan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Iconic hotel
The history of the hotel is quite amazing. Great to stay in such an icon!

8/10 还可以

marc

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

6/10 一般

Dean

Overpriced
The room was very over priced for what it was

2/10 糟糕

David

满意：清洁度
不满意：客房舒适度，员工和服务
+5 and -1 star experiences
A quick scan of radically contrasting reviews for the FCC seem to indicate experiences at two entirely different hotels and indeed this is the case. Last year I had a +5 star stay in one of the truly lovely riverfront facing rooms and gave a well earned rave review, this week a -1 star stay in a room on the side street. The problem seems to be that both rooms are classified as "deluxe" with the corresponding surcharge and it is just a matter of luck which you will get. Both rooms were well designed, handsome, atmospheric although stressed with deeply cracked terrazzo and decayed wood surfaces. Previous room had intimate private terrace overlooking the river, recent room faced five full floors of open air restaurant/bars all with competing amplified entertainments, one extending past 4:00am. New room also accessed by a separate isolated staircase, unlighted by staff with the light switch located at the top and on two nights inhabited by a lonely sleeping body. While excellent breakfasts are delivered to rooms, the menu request in the side room was not picked up from the designated door hook. Riverfront rooms fabulous, side street rooms hellish, same price for both.

6/10 一般

nuuma，神奈川県、日本

满意：员工和服务
川からの風が気持ちいいホテル
Tonle Sap川沿いにある外国人宿街の中心にあるホテル。川に面してオープンになっているバーレストランが併設されていて、道路からレストランまでに至る階段の中二階に机がひとつあり、数個ある客室に続く一つドアの前でスタッフが面倒をみてくれる小規模ホテル。川からの風がとても心地のいいバーレストランがメインでそのままナイトライフを堪能してベッドに入ることができる。お代も部屋付けができるので鍵だけあればいい。大概が、他の宿に宿泊していて、１杯飲もうという欧米の方が夫婦、家族、グループでこられていて混んでもなく大騒ぎもない。バーレストランの歴史柄シアヌーク（シーハヌ）の写真などが壁に貼られているが、説明も肩書もなく、わかる人にはわかるという見せ方も気持ちがいいい。機上で乗り合わせた20年程プノンペンで働いている人からすでに「夜は本当に危ないので、一人ならば外には出ないほうがいい」といわれたので夜には遠出をすることもできないなと思い、バー付きのホテルのありがたみが増した。そうはいうもののちょうど水祭りが開催されていて、夜には電飾船がでたり花火があがっていて人通りも多いことからすりにだけ気を付ければよく、川沿いを歩き満月の光が水面に揺れるのを写真に収めて楽しむことができた。

6/10 一般

真实旅客

满意：员工和服务
不满意：住宿条件和设施

6/10 一般

真实旅客

满意：清洁度
不满意：客房舒适度
物音で寝付けない方には不向きかも
トンレサップ川沿いにある、こじんまりとしたホテルです。築年数は経っていそうですが、掃除をきちんとしており、清潔感はありました 泊まった部屋に窓はありましたが、電気の明るさは暗く（白熱灯のような色調）、本が読みにくかったです。 部屋には小型の金庫が備え付けられており、貴重品を持ち歩かずにすみ、安心して町歩きを楽しめました。 レストランはホテルの三階にあります。トンレサップ川を見渡せる見晴らしのよいオープンなレストランです。宿泊プランに含まれているのはContinental Breakfastだったので、パンとシリアルとジュース程度を想像していましたが、オムレツやベーコン、パンケーキなど、色々なメニューを頼めました。スタッフの方が量が多いよ、とアドバイスをしてくれたの 同行者とワンプレートずつ頼みましたが、我々にはボリュームが足りなかったです。カンボジアの人と我々の食べる量の差がありそうなので、ちょっと注意が必要です。 レストランは夜はバーになっており、欧米人の人に人気なようです。我々の泊まった部屋はレストランの真下で、12時頃まで非常に賑やかな音（うぉーという歓声や拍手、椅子をひくガタガタとした音、ドンドンという足踏みの音）が天井から響いてきました。ですので、物音で寝付けない方には不向きだと思います。そうでなければ、トータルでよいホテルでした。

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Charming old building, beautiful room with balcony
The FCC is a beautiful colonial building and it's worth staying in one of the very nice balcony rooms. Room is charming and very well decorated. Breakfast is good and breakfast room is very nice. Only the recorded piano music is a bit repetitive. The bathroom could be improved: the shower is uncomfortable as there should also be a hand shower. There was smoke smell in the bathroom too, which was not pleasant. There is construction next door, so also a bit of noise.

8/10 还可以

LION，Kyoto

满意：员工和服务
ロケーションの良いホテル
リバーサイドのオシャレなカフェエリアに有り、３階のレストランは夜風が最高です！朝一のランニングにも適しています。

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel on river
The hotel is right on the river, our room was large size with a balcony and a great view. The hotel has a fantastic restaurant and the staff were very helpful.

6/10 一般

EUNHYE

满意：员工和服务
가족끼리 가기에는 좀비추
에어컨이 별루 조식도 별루 조식은 시켜먹어야함 지리적요건은 좋지만 가족끼리가기에는 비추

10/10 超赞

Song

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

2/10 糟糕

GC，DC

不满意：清洁度、住宿条件和设施、客房舒适度
What you see you do not get
It looked good on the Expedia website, shiny wooden floors, big windows and a view of the river. We were taken to a room up a back staircase. The staircase was the entrance directly from the street, excessively dirty. Once inside the room, the dirt continued. Dirty bed covers, carpets, unfixed curtains. We walked out as it was unacceptable. They did offer us another room, but by then the experience was so negative, we left. I know that I have a small chance, if any, for a refund as between Expedia and past experience of how difficult they make it for members to get refunded, and being told the same by the hotel. Well, a bad experience indeed.
The view
The bed cover
The carpet
The entrance from the street

10/10 超赞

Seungki，호치민

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
현재 베트남에 살고 있는데 라오스, 캄보디아를 여행하며 이 호텔에 묵었습니다. 친구와 함께 묵었는데 친구는 스텐다드룸 저는 디렉터스 룸(아마 예약상으로는 패밀리룸)에 묵었습니다. 일단 이 호텔의 장점은 조식을 먹을 수 있는 까페의 분위기와 음식, 위치가 아주 좋습니다. 메콩강을 보면서 조식을 먹을 수 있고 인접한 곳에 왕궁 및 박물관이 있어서 뚝뚝이 타고 다니기에도 좋았습니다. 가장 장점은 디렉터스룸의 경우 입구가 로비랑 분리되어 있어서 밤늦게 다녀도 눈치 안보고 다녀도 되었고 독채를 쓰는 느낌을 받으실 수 있을 것입니다. 우리 뚝뚝이 아저씨들이 거의 24시간 호텔 앞에 대기하고 있어서 아주 아주 쉽게 뚝뚝이도 잡을 수 있구요. 개인적으로는 아주 만족도가 높았던 호텔입니다. 프놈펜에 가신다면 거의 이 지역에 묵으실텐데 추천해드립니다. 디렉터스 룸은 방도 두개라 두가족 혹은 친구가 나누어 쓰셔도 될꺼에요. 스태프도 엄청 친절. 그럼 이만~