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关于天堂谷 - 斯科茨戴尔希尔顿逸林度假村的点评

4 out of 5
天堂谷 - 斯科茨戴尔希尔顿逸林度假村
5401 N Scottsdale Rd, Scottsdale, AZ

点评

8.0

很好

10 分 - 超赞。500 条好评，共有 1001 条点评" "
8 分 - 还可以。208 条好评，共有 1001 条点评" "
6 分 - 一般。144 条好评，共有 1001 条点评" "
4 分 - 很差。81 条好评，共有 1001 条点评" "
2 分 - 糟糕。68 条好评，共有 1001 条点评" "

8.4/10

清洁度

8.4/10

员工和服务

8.0/10

服务设施

8.0/10

住宿条件和设施

8.2/10

环保

点评

10/10 超赞

Nanette

满意：住宿条件和设施
2024 年 4 月入住 4 晚
Brian N. 于 2024 年 5 月 3 日 的回复
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

6/10 一般

Brenda

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Ga e us a $50 room credit because our room wasn’t ready after 4pm.
2024 年 4 月入住 1 晚
Brian N. 于 2024 年 4 月 30 日 的回复
I sincerely apologize for your disappointment while staying with us. We have shared your comments with our team, as this is not the experience we want any of our guests to face. We really do hope you will give us a second chance in the near future to provide a much better sta

10/10 超赞

Karla

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 5 晚
Brian N. 于 2024 年 4 月 30 日 的回复
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

6/10 一般

Haley

满意：员工和服务
2024 年 4 月入住 2 晚
Brian N. 于 2024 年 4 月 30 日 的回复
I sincerely apologize for your disappointment while staying with us. We have shared your comments with our team, as this is not the experience we want any of our guests to face. We really do hope you will give us a second chance in the near future to provide a much better stay.

10/10 超赞

Karone

满意：服务设施，员工和服务
Enjoyed the property and breakfast
2024 年 4 月入住 3 晚
Brian N. 于 2024 年 4 月 28 日 的回复
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 超赞

Maddie

满意：清洁度、员工和服务、住宿条件和设施
I’m
2024 年 4 月入住 3 晚
Brian N. 于 2024 年 4 月 28 日 的回复
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

4/10 很差

Terrill，Colorado Springs

与配偶出行
I have always been a Doubletree fan whether traveling with my company or just with my wife for vacation and they have always exceeded expectations. I’m am disappointed to report that this 5 day stay was I believe well below Hilton standards. I’ll start with saying that the grounds were beautiful and well groomed. The room we stayed in (4102) was the opposite. When asked we requested daily housekeeping. The showed up three out of the 5 days and I messaged via Hilton Honors to request they come. The beds were made but that was it, no replenishment of coffee or bath items. The air conditioning was almost nonexistent. We kept it at 60 and the room barely cooled off. I requested a fan from housekeeping which took two days and two reminders to receive. Anyway I think you get the point. Hilton Doubletree you’re better than this.
2024 年 4 月入住 5 晚
Brian N. 于 2024 年 4 月 23 日 的回复
I sincerely apologize for your disappointment while staying with us. We have shared your comments with our team, as this is not the experience we want any of our guests to face. Please know we are always happy to assist with a room move if desired and another is readily available. We really do hope you will give us a second chance in the near future to provide a much better stay.

8/10 还可以

Katherine

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Brian N. 于 2024 年 4 月 23 日 的回复
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

6/10 一般

Kathy

2024 年 4 月入住 2 晚
Brian N. 于 2024 年 4 月 20 日 的回复
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 超赞

Tareq

商务旅客
满意：员工和服务，清洁度
Needs a little TLC but overall good.
2024 年 4 月入住 1 晚
Brian N. 于 2024 年 4 月 20 日 的回复
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

6/10 一般

David

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Nice facility and setting. Good location to very nice restaurants and downtown Scottsdale. Customer services could improve.
2024 年 4 月入住 4 晚
Brian N. 于 2024 年 4 月 19 日 的回复
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 超赞

Jennifer

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Brian N. 于 2024 年 4 月 19 日 的回复
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 超赞

Ross，Berkeley

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice ambience. Nice rooms, good pool set up. Restaurant was uninspiring (quality was fine, menu was just bland)
2024 年 4 月入住 1 晚
Brian N. 于 2024 年 4 月 19 日 的回复
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

8/10 还可以

Jennifer

与家人出行
满意：服务设施
The only negative is the AC in our room didn’t work well.
2024 年 4 月入住 2 晚
Brian N. 于 2024 年 4 月 15 日 的回复
I sincerely apologize for your disappointment while staying with us. We have shared your comments with our team, as this is not the experience we want any of our guests to face. Please know we are always happy to assist with a room move if desired and another is readily available. We really do hope you will give us a second chance in the near future to provide a much better stay.

6/10 一般

Jeff

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Had a sleepless night due to two Yorkie’s nonstop barking from 2:00-3:00 am. 2nd night had to switch rooms. Great property but unfortunate circumstance for me.
2024 年 4 月入住 2 晚
Brian N. 于 2024 年 4 月 15 日 的回复
I sincerely apologize for your disappointment while staying with us. We have shared your comments with our team, as this is not the experience we want any of our guests to face. Please know we are always happy to assist with a room move if desired and another is readily available. We really do hope you will give us a second chance in the near future to provide a much better stay.

6/10 一般

DALYA

与家人出行
不满意：住宿条件和设施
Very outdated rooms
2024 年 4 月入住 2 晚
Brian N. 于 2024 年 4 月 16 日 的回复
I sincerely apologize for your disappointment while staying with us. We have shared your comments with our team, as this is not the experience we want any of our guests to face. Please know we are always happy to assist with a room move if desired and another is readily available. We really do hope you will give us a second chance in the near future to provide a much better stay.

4/10 很差

Manjot

与家人出行
不满意：住宿条件和设施，清洁度
There were bed bugs in the room we stayed at. Got bit multiple times, had to go wash all clothing at laundromat, and ointments for bites. Extremely unpleasant to have experienced this while staying one night. Submitted a report and hoping to get compensation and the facility does a thorough cleaning of rooms before allowing guests to stay there.
2024 年 4 月入住 1 晚
Brian N. 于 2024 年 4 月 10 日 的回复
The hotel will follow up with you once the reports comes in

10/10 超赞

JIM

满意：清洁度、员工和服务、住宿条件和设施
This is an awesome place to stay. Everything is clean and staff was great. Plus the food is good here as well. Great location.
2024 年 4 月入住 4 晚
Jeff Cokefair - Director of Resort Operations 于 2024 年 4 月 10 日 的回复
Thanks for taking the time to share your experience. We will be sure to share with our team. Please come back and see us again soon.

8/10 还可以

gregory

满意：清洁度、员工和服务、住宿条件和设施
Needs more chairs around pool
2024 年 4 月入住 3 晚
Brian N. 于 2024 年 4 月 7 日 的回复
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 超赞

Kelly

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
First of all, this property is beautiful. The grounds - trees, plants, buildings, pools - are well maintained and lovely. I love how the pools offer many points of entry so that entry stairs do not get clogged. Have to get out early to secure a chair though! The room has very high ceilings and feels very large! Lots of room and wonderful walk out patio or balcony. Location is great! 5 minutes from Old Town. Staff was great. At check-in, the young lady noticed I was on crutches and we had booked a second level room. She helped me pick it out an alternate room that was absolutely perfect and helpful so I didn't have to battle the stairs every time I wanted to go to the room. Perfect room!
2024 年 3 月入住 4 晚
Jeff-Director of Resort Operations 于 2024 年 4 月 5 日 的回复
So glad you enjoyed the property. I will be sure to share your feedback with our Team, especially Abby, as I see she made a great impression on you. We greatly appreciate the feedback. We hope to see you again soon, here in Scottsdale.

4/10 很差

William

与家人出行
满意：服务设施
不满意：住宿条件和设施，清洁度
No towels in room. Ran out of toilet paper and conditioner. Guests left trash all over pool. No chairs available. Dog poo in grass.
2024 年 3 月入住 4 晚
Brian N. 于 2024 年 4 月 3 日 的回复
I sincerely apologize for your disappointment while staying with us. We have shared your comments with our team, as this is not the experience we want any of our guests to face. We really do hope you will give us a second chance in the near future to provide a much better stay.

10/10 超赞

Cindy

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The canyon club breakfast and staff was exceptional. The grounds were beautiful and well kept. Loved the evening performers and lobby lounge area. Would definitely stay here again.
2024 年 3 月入住 2 晚
Brian N. 于 2024 年 4 月 3 日 的回复
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 超赞

Clifford

满意：清洁度、员工和服务、住宿条件和设施
Great resort. It was a bit cold outside so the pool was too cold to stay in for an extended period. The Hot Tub was not working so that was a bummer. Food was great and very clean resort.
2024 年 3 月入住 1 晚
Jeff-Director of Resort Operations 于 2024 年 4 月 1 日 的回复
Thanks so much for the praise of the property. We did have a few days of chilly weather. The hot tub a popular destination, did have some mechanical issues but our Maintenace team got it back up and running the next day. I will be pleased to share your compliment to the F&B Team. We do hope to have you back to the Doubletree Scottsdale Paradise Valley again soon.

6/10 一般

Kevin

不满意：员工和服务
2024 年 3 月入住 2 晚
Jeff-Director of Resort Operations 于 2024 年 4 月 1 日 的回复
It sounds like we fell a bit short on your stay here at The Doubletree Scottsdale Paradise Valley. We pride ourselves in offering beautiful grounds and a friendly staff. We do hope to have you back to Paradise Valley again soon.

8/10 还可以

Jill Marie

与家人出行
满意：住宿条件和设施，员工和服务
Could not control temperature of the room. Had to have maintenance change it as needed. No microwave. Small bathroom and felt dirty.
2024 年 3 月入住 4 晚
Jeff-Director of Resort Operations 于 2024 年 4 月 1 日 的回复
So sorry about temperature control. I am glad Maintenace was able to help. Unfortunately, no microwaves in the room, but we can add one if needed. I do hope you are able to come again and enjoy our beautiful grounds and friendly staff.

2/10 糟糕

Jordan

满意：服务设施
不满意：清洁度、员工和服务、住宿条件和设施
No working shower. Broken tv. Terrible customer service
Jeff-Director of Resort Operations 于 2024 年 4 月 1 日 的回复
So sorry about your experience. We allowed you to stay after a rough first night of noise from your room. Second day a domestic disturbance was issues by Paradise Valley Police were called. We had many complaints from your neighbours regarding the noise. I am sorry you were disappointed as we provided a complimentary upgrad to one of our nicest suites.

6/10 一般

Joan

2024 年 3 月入住 2 晚
Brian N. 于 2024 年 4 月 19 日 的回复
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

6/10 一般

Erika

团体旅客
满意：住宿条件和设施，员工和服务
Bathrooms need to be renovated. Air conditioning didn’t work very well. Not nearly enough chairs around the pools.
2024 年 3 月入住 5 晚
Brian N. 于 2024 年 3 月 28 日 的回复
I sincerely apologize for your disappointment while staying with us. We have shared your comments with our team, as this is not the experience we want any of our guests to face. Please know we are always happy to assist with a room move if desired and another is readily available. We really do hope you will give us a second chance in the near future to provide a much better stay.

8/10 还可以

Nelson H

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
We liked the pool, restaurant, pool bar and room overall. However the room cooling system did not work very well.
2024 年 3 月入住 5 晚
Brian N. 于 2024 年 3 月 27 日 的回复
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 超赞

Ivette

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Brian N. 于 2024 年 3 月 29 日 的回复
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

8/10 还可以

Govinda

2024 年 3 月入住 1 晚
Brian N. 于 2024 年 4 月 16 日 的回复
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 超赞

Lisa

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Liked the pool, wish I had stayed longer
2024 年 3 月入住 1 晚
Brian N. 于 2024 年 3 月 26 日 的回复
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

8/10 还可以

Marilyn

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Rooms are outdated, shower was not clean
2024 年 3 月入住 2 晚
Brian N. 于 2024 年 3 月 26 日 的回复
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 超赞

Valerie

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Although the property is older, it’s beautiful & the staff is friendly & accommodating. I love that they have a shuttle to Old Town. We enjoyed the breakfast buffet & the servers were very pleasant & kind. We thoroughly enjoyed our stay.
2024 年 3 月入住 4 晚
Brian N. 于 2024 年 3 月 26 日 的回复
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 超赞

WILLIAM J.

满意：清洁度、员工和服务、住宿条件和设施
The DoubleTree is in a great location. It is clean and well cared for. The restaurant food was above average. Great staff. I checked out via phone and was told the receipt for the two rooms would be emailed to me. It's almost a week later and still no email.
2024 年 3 月入住 3 晚
Brian N. 于 2024 年 3 月 23 日 的回复
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

8/10 还可以

Miguel

2024 年 3 月入住 1 晚
Brian N. 于 2024 年 4 月 12 日 的回复
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 超赞

Liesl

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff at Double Tree Resort were very friendly and helpful for what ever requests we had. I really liked the open spacious layout of this property. This was one of my favorite places to stay in the Scottsdale/Phoenix area. We will definitely be back.
2024 年 3 月入住 4 晚
Brian N. 于 2024 年 3 月 23 日 的回复
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 超赞

Justin

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful grounds, lots of trees and birds. We had a great time.
2024 年 3 月入住 1 晚
Director ot Rooms- Greg Irwin 于 2024 年 3 月 20 日 的回复
Justin, thank you for the wonderful comments. We hope to see you back very soon.

8/10 还可以

Mary Ann

与配偶出行
满意：清洁度、员工和服务、服务设施
The property is beautiful, however our room 9201 was very dated and needed some “love”! The bathroom was very old, the toilet handle broke and needed maintenance, the shower leaked and the dial was broken too. I works return, but request a better more updated room!! We stayed before and had a nicer room! Hmmmmm.
2024 年 3 月入住 4 晚
Brian N. 于 2024 年 3 月 20 日 的回复
I sincerely apologize for your disappointment while staying with us. We have shared your comments with our team, as this is not the experience we want any of our guests to face. Please know we are always happy to assist with a room move if desired and another is readily available. We really do hope you will give us a second chance in the near future to provide a much better stay.

10/10 超赞

Mike

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Very nice grounds and great walking areas.
2024 年 3 月入住 4 晚
Brian N. 于 2024 年 3 月 17 日 的回复
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

6/10 一般

Darrell

满意：员工和服务，清洁度
Room was cold but thermostat didn't work. No towel bars in bathroom.
2024 年 3 月入住 8 晚
Brian N. 于 2024 年 3 月 15 日 的回复
I sincerely apologize for your disappointment while staying with us. We have shared your comments with our team, as this is not the experience we want any of our guests to face. Please know we are always happy to assist with a room move if desired and another is readily available. We really do hope you will give us a second chance in the near future to provide a much better stay.

10/10 超赞

Matthew

2024 年 3 月入住 1 晚
Brian N. 于 2024 年 4 月 4 日 的回复
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

6/10 一般

Pam

与配偶出行
满意：员工和服务
不满意：服务设施
2024 年 3 月入住 6 晚
Brian N. 于 2024 年 3 月 15 日 的回复
I sincerely apologize for your disappointment while staying with us. Please know we are always happy to assist with a room move if desired and another is readily available. We really do hope you will give us a second chance in the near future to provide a much better stay.

8/10 还可以

John

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice property just older.
2024 年 2 月入住 4 晚
Brian N. 于 2024 年 3 月 6 日 的回复
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 超赞

Laura，Stevenson

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Casual elegance.
2024 年 2 月入住 3 晚
Brian N. 于 2024 年 3 月 3 日 的回复
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 超赞

Lilit

满意：清洁度、员工和服务、住宿条件和设施
Brian N. 于 2024 年 3 月 2 日 的回复
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

8/10 还可以

Astra

满意：服务设施
Ordinary. No effort making the landscape attractive.
2024 年 2 月入住 2 晚
Brian N. 于 2024 年 2 月 28 日 的回复
Thank you for taking the time to share your experience with us. Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full five stars from you in the future. Thank you for staying with us, please travel safely, and we hope you will return soon.

10/10 超赞

Joanna

满意：清洁度、员工和服务、住宿条件和设施
Good
2024 年 2 月入住 5 晚
Brian N. 于 2024 年 2 月 28 日 的回复
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

8/10 还可以

Trevor

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Went during the week so it was quiet, but the resort was very nice!
2024 年 2 月入住 4 晚
Director ot Rooms- Greg Irwin 于 2024 年 2 月 21 日 的回复
Trevor,Thank you for taking a moment to comment on the resort. We take you comments to heart, we will strive to achieve that number 5 next time youstay with us. We hope to see you back very soon!!

10/10 超赞

David

团体旅客, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This facility is awesome. That’s the statement
2024 年 2 月入住 1 晚
Director ot Rooms- Greg Irwin 于 2024 年 2 月 16 日 的回复
David,Thank you soi much for the comments, We hope to see you soon in 2024. Thank you agian for the highest of scores.