Great stays, the staff was super frenziedly and respectful to guests. the room was very clean. Recommended to erveryone.
SHIH HSIEN
2019 年 4 月入住 1 晚
Front desk staff 于 2019 年 6 月 12 日 的回复
We are happy to hear that the staff was friendly and the rooms were clean. We appreciate that you will recommend us your friends. That is the best compliment we can get.
the room and facility is old...All the K-Cup coffee provided in the room were expired. Front desk couldn't provide a good even from their storage....means most of the customer are drinking expired coffee in the room......and the hotel didn't know the K cup has expire date on it......RIDICULOUS
真实旅客
8/10 还可以
Kevin,Hayward
2024 年 4 月 26 日
Kevin
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 5 月 18 日 的回复
Kevin,Thank you for your review. The team at the Holiday Inn Portland-I-5 S (Wilsonville), an IHG Hotel, appreciates your feedback and is delighted you enjoyed your stay. We're looking forward to welcoming you back in the future!
4/10 很差
Sheryl
与家人出行, 商务旅客
2024 年 4 月 13 日
满意:住宿条件和设施
1st night no heat, tried to call the lobby and the phone didn’t work. Strobe lights due to the light bulbs burning out. Maintenance came up and plugged in the wall unit to get heat none of the controls on it worked so fan blew continuously. 2nd night no room service. I won’t stay again
Sheryl
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 13 日 的回复
Sheryl, we regret to read that you encountered some inconveniences during your stay. We usually pride ourselves on ensuring comfortable lodgings and these issues seem uncommon. The points you raised, especially about the heating issues, room calls, lighting, and daily room servicing, have been duly noted and communicated to the relevant departments. Should you consider giving us another chance in the future, we will strive to provide a much-improved experience.
10/10 超赞
Jessica
2024 年 4 月 8 日
Jessica
2024 年 4 月入住 2 晚
Customer Service 于 2024 年 4 月 29 日 的回复
Thank you for the excellent rating, Jessica!Our goal is to go above and beyond to ensure our guests have a memorable experience at Holiday Inn Portland- I-5 S (Wilsonville), an IHG Hotel! We look forward to hosting you again soon.
10/10 超赞
Amber
与家人及幼儿出行, 与家人出行, 带宠物出行
2024 年 3 月 31 日
满意:清洁度、员工和服务、住宿条件和设施
Staff was kind and friendly!
Amber
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 4 月 1 日 的回复
Amber, thank you for your delightful feedback. It's wonderful to know that you had a positive experience with the congenial team members at the Holiday Inn Portland-I-5 S (Wilsonville), an IHG Hotel. We take pride in our service standards and we're thankful this was reflected during your stay. We look forward to welcoming you back in the future.
2/10 糟糕
Thomas
带宠物出行, 商务旅客
2024 年 3 月 29 日
不满意:员工和服务
Don't stay here if you have pets or you're from Cali, $75 for a 15 pound dog. Jason, the front desk guy, was good with everything until he noticed my CA DL. Facilities say remodel, but all they did was paint over the crap and put in some new light fixtures.
Thomas
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 3 月 31 日 的回复
Thomas, it's deeply unfortunate to read about your experience. We understand that some aspects of your stay, such as the pet policy, didn't meet your expectations. Also, we appreciate your feedback regarding the team member you interacted with and the condition of our facilities. We're continually working to enhance our property as well as the experience of our guests. It's our hope that we can welcome you back to showcase improvements in the future.
8/10 还可以
Sandra
与配偶出行
2024 年 3 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Comfortable friendly excelent custumer service and clean.
Wasnt able to get receipt since i booked thru Expedia sadly never had that problem before other than that great place
Sandra
2024 年 3 月入住 2 晚
Customer Service 于 2024 年 3 月 11 日 的回复
Sandra, we're pleased to know you enjoyed your stay at the Holiday Inn Portland-I5 S (Wilsonville), particularly appreciating our friendly atmosphere, outstanding customer service, and cleanliness. Regarding your issue with the receipt, when a booking is made through a third-party agency, they typically provide the receipt. Nonetheless, we're very sorry for any inconvenience this caused. We eagerly look forward to welcoming you back for an even more enjoyable experience.
6/10 一般
Sarah
2024 年 3 月 3 日
Sarah
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 3 月 4 日 的回复
Sarah, thank you for taking the time to rate your stay. We note it was an average experience and appreciate your feedback. We strive to ensure each guest has a satisfactory stay and we would be grateful for any specific comments or suggestions you might have for improvement. We are hopeful to serve you again in the future and continue to enhance our hospitality.
2/10 糟糕
Jazmin
2024 年 2 月 28 日
不满意:清洁度、员工和服务、住宿条件和设施
This stay was certainly not pleasant at all, we had a problem and neither Expadia nor the hotel's customer service could resolve the terrible service.
Jazmin
2024 年 2 月入住 1 晚
Customer Service 于 2024 年 2 月 29 日 的回复
Jazmin, it's disappointing to hear about your recent experience with us. It's certainly not the level of service we strive to provide. Please rest assured that we are checking into the concerns you've described to aid in the continuous improvement of our service standards. We hope for the opportunity to provide a better experience in the future.
6/10 一般
Heather
与家人出行
2024 年 2 月 26 日
满意:清洁度
Hotel was great but breakfast that you have to pay for was terrible and ice cold
Heather
2024 年 2 月入住 1 晚
Customer Service 于 2024 年 2 月 27 日 的回复
Heather, we're glad to hear you found our hotel enjoyable. We regret, however, that you had less-than-perfect experience with our breakfast. We strive to offer quality meals, so we will certainly investigate the issue with the temperature. We value your feedback and look forward to the opportunity to serve you better in the future.
10/10 超赞
sukhjinder,renton
与家人出行
2024 年 2 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Pretty clean space..
sukhjinder
2024 年 2 月入住 1 晚
Customer Service 于 2024 年 2 月 26 日 的回复
Sukhjinder, thank you for taking the time to share your feedback. It's great to hear that you found Holiday Inn Portland- I-5 S (Wilsonville) to be pristine. We strive to provide our guests with a comfortable and clean environment. We look forward to welcoming you back in the future.
6/10 一般
Alex
2024 年 2 月 18 日
Its okay
Alex
2024 年 2 月入住 2 晚
Customer Service 于 2024 年 2 月 19 日 的回复
Alex, thank you for your feedback. We're glad you thought our hotel was satisfactory. However, we strive to exceed just okay. Next time, feel free to share any specific areas we could improve upon during your stay. We're continuously looking to enhance our guest experience.
8/10 还可以
chantell
2024 年 2 月 9 日
满意:住宿条件和设施,清洁度
The pillows were my favorite. The mattress was surprisingly comfortable. The hotel layout is odd. The room we had was in a corner and the walls were concrete.
Checkin was a mess. Lobby coffee in the morning was in the lobby but no creamer. Just milk and sugar. As a whole, it served its purpose.
chantell
2024 年 2 月入住 1 晚
Customer Service 于 2024 年 2 月 11 日 的回复
Chantell, thank you for sharing your feedback. It's great to hear that you enjoyed the comfort of our pillows and mattresses at Holiday Inn Portland- I-5 S (Wilsonville). We acknowledge your points on the hotel's layout and apologize for any inconvenience you may have encountered during check-in as well as with the coffee station. Rest assured that your comments have been shared with our team for review so we can enhance our guest experience. We appreciate your visit and hope to welcome you back again in the future.
8/10 还可以
真实旅客
2024 年 1 月 25 日
满意:清洁度、员工和服务、客房舒适度
真实旅客
2024 年 1 月入住 3 晚
Customer Service 于 2024 年 1 月 26 日 的回复
Holiday Inn Portland-I-5 S (Wilsonville), an IHG Hotel is grateful for your positive rating. The team hopes you had a comfortable and pleasant stay. Thank you for choosing us, and we look forward to welcoming you back in the future.
10/10 超赞
Bobbie
2024 年 1 月 22 日
满意:清洁度、员工和服务、住宿条件和设施
No
Bobbie
2024 年 1 月入住 1 晚
Customer Service 于 2024 年 1 月 23 日 的回复
Bobbie, it appears your review was cut short. We would love to hear more about your experience with us at Holiday Inn Portland- I-5 S (Wilsonville), an IHG Hotel. If there's anything more you'd like to share, we appreciate your feedback.
6/10 一般
Michael
2024 年 1 月 10 日
Michael
Customer Service 于 2024 年 1 月 13 日 的回复
We appreciate the feedback, Michael.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.
10/10 超赞
Casey
2023 年 12 月 27 日
Casey
2023 年 12 月入住 1 晚
Customer Service 于 2023 年 12 月 29 日 的回复
Casey, thank you for choosing the Holiday Inn Portland- I-5 S Wilsonville, an IHG Hotel for your stay. We are pleased to hear that your stay with us was satisfactory. We look forward to welcoming you back for another memorable experience.
10/10 超赞
Jay
商务旅客
2023 年 12 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I traveled with my wheelchair for the first time and the staff here was so willing to help me get to my room. Its so peaceful here and it is comfortable here. I will stay again.
Jay
2023 年 12 月入住 1 晚
Customer Service 于 2023 年 12 月 18 日 的回复
Jay, it's wonderful to hear that your stay at the Holiday Inn Portland- I-5 S was comfortable and peaceful. We're happy that our team members showed great willingness in assisting you, especially during such a first time experience with your wheelchair. We eagerly await your next visit.
10/10 超赞
Gayle
2023 年 12 月 15 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Gayle
2023 年 11 月入住 2 晚
Customer Service 于 2023 年 12 月 17 日 的回复
Thanks for the outstanding rating, Gayle!We're delighted your time at Holiday Inn Portland- I-5 S (Wilsonville), an IHG Hotel was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
8/10 还可以
真实旅客
2023 年 12 月 1 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2023 年 11 月入住 4 晚
Customer Service 于 2023 年 12 月 5 日 的回复
Thank you for choosing to stay at Holiday Inn Portland- I-5 S (Wilsonville), an IHG Hotel. It's wonderful to see your high rating. Hope to see you again soon.
10/10 超赞
Maria A
与家人出行
2023 年 11 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice clean safe customer service great
Maria A
2023 年 11 月入住 1 晚
Customer Service 于 2023 年 11 月 28 日 的回复
Maria, it's fantastic to hear that you found the Holiday Inn Portland-I-5 S (Wilsonville) to be clean and safe and that you appreciated our dedicated team's excellent service. We're thrilled with your positive feedback and we can't wait to welcome you back for another great experience. Thank you for choosing our hotel for your stay in Portland.
10/10 超赞
Maria A
与家人出行
2023 年 11 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean, quiet, safe and costumers services great
Maria A
2023 年 11 月入住 1 晚
Customer Service 于 2023 年 11 月 25 日 的回复
Maria, thank you for your wonderful feedback. We're delighted to hear you enjoyed the calm environment and felt secure at Holiday Inn Portland- I-5 S (Wilsonville). Our team members strive to provide excellent service, and your compliments will be shared with them. It would be a pleasure to welcome you back in the near future.
10/10 超赞
Lisa
与配偶出行
2023 年 11 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great stop over
Lisa
2023 年 11 月入住 1 晚
Customer Service 于 2023 年 11 月 25 日 的回复
Lisa, it's wonderful to hear you found your stay at the Holiday Inn Portland- I-5 S (Wilsonville), an IHG Hotel to be enjoyable. We appreciate your feedback and are thrilled you found us to be an ideal stopover. We look forward to welcoming you back in the future.
10/10 超赞
Errin
商务旅客
2023 年 11 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A central location to the areas I was traveling to. The only critique I would offer is the sheets seemed to be pilling a bit which made me think they could be upgraded. But otherwise, the room was good size, cleanly, and quiet.
Errin
2023 年 11 月入住 1 晚
Customer Service 于 2023 年 11 月 7 日 的回复
Errin, it's wonderful to hear that the central location of Holiday Inn Portland- I-5 S (Wilsonville), an IHG Hotel, was ideal for your travels. We're glad that you found your room to be spacious, immaculate, and serene. Please be assured that we constantly strive to improve guest comfort, and your feedback about the quality of linens is noted. We look forward to welcoming you back on your next visit to the area.
10/10 超赞
Christine
2023 年 10 月 30 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Christine
2023 年 10 月入住 1 晚
Customer Service 于 2023 年 10 月 30 日 的回复
Christine, thank you for your wonderful rating of the Holiday Inn Portland I-5 S (Wilsonville). We're thrilled you had a great experience and we appreciate your support. We're looking forward to welcoming you back in the future.
10/10 超赞
Rhonda
商务旅客
2023 年 10 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Get place to stay. Super clean and quite. Staff was very friendly and helpful.
Rhonda
2023 年 10 月入住 2 晚
Customer Service 于 2023 年 10 月 27 日 的回复
Rhonda, we're thrilled to hear you enjoyed your stay at the Holiday Inn Portland- I-5 S (Wilsonville), an IHG Hotel. Your remarks about our immaculate premises and the tranquility it provides are much appreciated. It's also fantastic you found our team members to be welcoming and handy on your visit. We're excited to have you back for another outstanding experience.
10/10 超赞
Alexandra
商务旅客
2023 年 10 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Quiet, clean and safe area. Right off I5 and easily accessible.
Alexandra
2023 年 10 月入住 1 晚
Customer Service 于 2023 年 10 月 23 日 的回复
Thank you for the fantastic rating, Alexandra!It's outstanding you had such a wonderful experience at Holiday Inn Portland- I-5 S (Wilsonville), an IHG Hotel. We care about the satisfaction of our guests. We can't wait to see you again soon!
6/10 一般
Stephen
2023 年 10 月 9 日
满意:住宿条件和设施
Stephen
2023 年 10 月入住 2 晚
Customer Service 于 2023 年 10 月 10 日 的回复
Stephen, your rating indicates some areas might have fallen short of expectations. Please consider sharing details in the future so the team can focus on improving those aspects. Our team appreciates your feedback and hopes to serve you better next time.
2/10 糟糕
Eyal
2023 年 10 月 8 日
Eyal
2023 年 10 月入住 1 晚
Customer Service 于 2023 年 10 月 11 日 的回复
We appreciate your feedback, Eyal.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.
10/10 超赞
Laurie,Auburn
与家人及幼儿出行
2023 年 10 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very helpful and friendly staff
Laurie
2023 年 10 月入住 2 晚
Customer Service 于 2023 年 10 月 9 日 的回复
Laurie, we're thrilled to read your kind words about the team members at the Holiday Inn Portland- I-5 S (Wilsonville), an IHG Hotel. Our team strives to provide welcoming and efficient service and is delighted to know we succeeded during your visit. We hope to welcome you back on your next trip to Wilsonville!
8/10 还可以
Anna
与家人出行, 带宠物出行
2023 年 9 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
First first floor room was very nice for walking the dog & I liked I could peak out the window to check my vehicle. Room & bathroom were clean with modern decor.
Didn't like that the advertised made to order breakfast omelet was no longer being offered. Offered instead was a breakfast buffet with basic scambled eggs, potatoes with peppers/onions, bacon & muffins or bagel. Meal was filling and the server was very pleasant.
All the staff I had encounters with were very nice and accommodating.
Anna
2023 年 9 月入住 2 晚
Terry 于 2023 年 10 月 4 日 的回复
Thank you for choosing to stay with us. Updating websites will be a priority. Hope you visit us again soon.
4/10 很差
真实旅客
商务旅客
2023 年 9 月 1 日
满意:员工和服务,清洁度
Didn’t feel safe
I’m not sure if it was my room location and the fact that I was traveling solo but I did not have a good experience. The walls are paper thin, the 2nd floor has a weird smell, you can hear anything and everything happening in the hallway, and people were chatting and smoking right outside my window until about 2 am. It felt like they were in my room with me with how loud it was and the strong smell of cigarettes. I’d also like to mention that it sounded like someone ran into my door/tried to open it a few times throughout the night. Maybe they were drunk or lost or something but that alone with the chatting and other noises kept me up the entire night.
真实旅客
2023 年 8 月入住 1 晚
GM 于 2023 年 10 月 23 日 的回复
We truly apologize for the experience you had staying with us. We are a non-smoking facility and we do have signs outside instructing possible smokers to only smoke more than 10 feet away from our buildings. I wish you could have alerted our front desk of the disturbance so that we could have addressed it immediately. I am glad to tell you that we have deep cleaned the 2nd floor as well as all our other floors to eliminate any foul smell. As a result, we have not encountered any issues concerning smell since your departure. We are not sure what the smell was, but it might of been something a guest might have spilled by accident. We ae not sure who might have disturbed your door during the night, but we are having more frequent security checks to make sure our facility is safe. We thank you for your feedback, and we hope you will try us out again to see how your comments have made a difference at our hotel. Thank you.Sincerely, General Manager
6/10 一般
Janeen,Snohomish
商务旅客
2023 年 8 月 30 日
Shower pressure was low. Front desk staff unfriendly at check in.
Janeen
2023 年 8 月入住 1 晚
Terry 于 2023 年 10 月 4 日 的回复
Your shower issue has been forwarded to our maintenance department to check all areas. Unfriendly staff is not our standard and will also be addressed. And anytime you have any rest challenges call us at the front office.Thank
10/10 超赞
sandra
2023 年 8 月 27 日
满意:清洁度、员工和服务、住宿条件和设施
sandra
2023 年 8 月入住 1 晚
10/10 超赞
Jensine
2023 年 8 月 26 日
Jensine
2023 年 8 月入住 1 晚
4/10 很差
Gary
与配偶出行
2023 年 8 月 21 日
满意:员工和服务
FIRST DINNER TOOK OVER 2 HOURS ONLY ONE STAFF FOR OVER 50 PEOPLE. NEXT MEAL ONLY ONE PERSON FOR LARGE GROUP AT BREAKFAST ABOUT 40 PEOPLE SHE DID WONDERFUL JOB HER NAME WAS DESTINY. NEXT MORNING OPENED AT 6:25 WITH THREE LADIES WAITING onTABLES need more help
Gary
2023 年 8 月入住 1 晚
10/10 超赞
Tim
与家人出行
2023 年 8 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We chose Wilsonville as it is a quiet option outside of busy Portland and very close to the I-5 making it convenient on our travels heading to the coast. This was the only hotel on our trip that doesn't include breakfast and we missed that but there are loads of options in the area to eat at in Wilsonville. The exercise room was fabulous as well as the pool for swimming. There is no hot tub which I missed.