The hotel was great. We had no issues with the rooms themselves. There was construction going on in the room next door so it was a bit noisy during the day if we were there but we were out most of the time so didn’t bother much. Great rooftop with amazing views for breakfast and cocktail hours. Good location too, only 20 min walk to the colosseum and Spanish steps.
Nicolle
2024 年 8 月入住 4 晚
2/10 糟糕
sassan,New York
与配偶出行
2024 年 9 月 16 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Thank you so much for your support.
To be honest I would like to ask for a fully refund because it was almost the weird hotel I have ever seen in my life . Reception people don’t respect to customers and when they miss something they staring with excuses which is unacceptable. The room was clean but smells of 2000 years go inside . Staff inter the room without any knock with I asked them to stop but who cares. Body wash was empty and after I asked them nothing came so I had to buy by myself. Toilet paper . The phone in room not working. There isn’t any information about hotel. Room service is not working ….. and so many things are to talk . I paid for a 5 star hotel but received a 2 or 3 star hotel service. I really don’t know how to deal it with my trust to Expedia service.
After we decided to move out(check out) I asked reception to send someone to help Cary my baggage at 11:15 am and I wrote the the time for them but nobody came so went to reception and asked the lady what is going on and she said you asked for 11:50 . Seriously? I had to cay all 6 bags by myself. It’s the worst hotel experience I’ve had.
Thank you
sassan
2024 年 9 月入住 6 晚
8/10 还可以
Saad
与配偶出行
2024 年 9 月 16 日
满意:员工和服务,清洁度
Very good
Saad
2024 年 9 月入住 4 晚
8/10 还可以
Christopher
2024 年 9 月 16 日
满意:住宿条件和设施,员工和服务
Not a 5 star hotel as adverstised, but a solid 4.
Christopher
2024 年 9 月入住 2 晚
8/10 还可以
Juan carlos,Las Vegas
2024 年 9 月 13 日
满意:住宿条件和设施,清洁度
Juan carlos
2024 年 9 月入住 2 晚
6/10 一般
Mathieu
2024 年 9 月 8 日
满意:员工和服务
Good but not much
Mathieu
2024 年 9 月入住 2 晚
8/10 还可以
Chris
2024 年 9 月 7 日
满意:员工和服务,清洁度
Chris
2024 年 8 月入住 3 晚
8/10 还可以
Matthew
与家人出行
2024 年 9 月 4 日
满意:清洁度、员工和服务、服务设施
The roof top bar is amazing
Matthew
2024 年 9 月入住 1 晚
10/10 超赞
Juan
与配偶出行
2024 年 9 月 3 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excelente ubicación, muy buena atención del personal.
Juan
2024 年 8 月入住 3 晚
10/10 超赞
Michele
团体旅客
2024 年 8 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great breakfast buffet options. So many restaurants and shops very walkable. Easy check in. Comfortable bed
Michele
2024 年 8 月入住 3 晚
10/10 超赞
LEANNA
2024 年 8 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The style of my room was a little too modern and the shower was very small. Didn't break my experience. Staff was very friendly and the doorman and a lot of great advice.
LEANNA
2024 年 8 月入住 1 晚
10/10 超赞
Fernando,Trujillo Alto
与家人出行
2024 年 8 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
El hotel es muy bonito y es una buena opción para estar varios días en Roma. La terminal C del tren no está abierta hasta diciembre así que el metro está lejos aunque los buses paran casi frente al hotel.
Fernando
2024 年 8 月入住 4 晚
4/10 很差
Flora Y.,Miami
2024 年 8 月 19 日
满意:员工和服务
不满意:住宿条件和设施,清洁度
the air condition was hardly working, after several call 2 technitians came in different occations they promised to come back and fix it, but neither of them did return or fix it.
We prepaid the city tax for all three rooms when we arrived
and they charged us again the city tax when we left at 3;30 am before leaving to the airport, claiming we hadn't paid.
Flora Y.
2024 年 8 月入住 3 晚
8/10 还可以
Saskia
2024 年 8 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Prachtige ligging. Dak terras midden in Rome was Top
Saskia
2024 年 7 月入住 3 晚
8/10 还可以
David manuel
与家人出行
2024 年 8 月 18 日
满意:清洁度、员工和服务、服务设施
El hotel esta bien, el personal de recepcion y limpieza muy amables , el hotel esta bien , el desayuno escaso
David manuel
2024 年 8 月入住 5 晚
8/10 还可以
Melissa
与家人出行
2024 年 8 月 14 日
满意:服务设施
The location was convenient. Front desk staff were helpful. Breakfast was extensive and made to order hot drinks. Took off 1 star because my room had no window. Was like being in a basement. Room itself was small but fine for 2 people 2 days.
Melissa
2024 年 8 月入住 2 晚
10/10 超赞
Natalye
2024 年 8 月 14 日
满意:清洁度
Natalye
2024 年 4 月入住 1 晚
6/10 一般
Antonio
与家人出行, 团体旅客
2024 年 8 月 12 日
不满意:住宿条件和设施,服务设施
Great location but could not get access with my rental car
Antonio
2024 年 8 月入住 2 晚
8/10 还可以
Lydia
2024 年 8 月 3 日
Lydia
2024 年 8 月入住 2 晚
10/10 超赞
Mohammad
2024 年 8 月 2 日
满意:清洁度、员工和服务、住宿条件和设施
Good hotel for convenient public commute to historic places.
Mohammad
2024 年 7 月入住 3 晚
8/10 还可以
Aliaksandra,San Diego
2024 年 7 月 28 日
满意:清洁度、员工和服务、住宿条件和设施
Aliaksandra
2024 年 7 月入住 2 晚
10/10 超赞
Marcela
2024 年 7 月 28 日
满意:清洁度、员工和服务、住宿条件和设施
My family and I loved this hotel very friendly staff, very eager to help us in anyway. We loved the rooftop bar
Marcela
2024 年 7 月入住 1 晚
4/10 很差
Amanda
与配偶出行
2024 年 7 月 27 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The rooms are very outdated, the decor is cheap and tacky. There was a leak in our bathroom ceiling that we reported everyday of our four night stay that did not get fixed. The bed mattresses are hard, the cleaning of the room daily was sub standard we were left with mouldy milk throughout this stay. This really is not a 5 star hotel 2-3 star at best.
Amanda
2024 年 7 月入住 4 晚
10/10 超赞
Roberta
2024 年 7 月 19 日
满意:清洁度、员工和服务、住宿条件和设施
Roberta
2024 年 7 月入住 1 晚
6/10 一般
Paolo
2024 年 7 月 19 日
满意:清洁度
不满意:住宿条件和设施
Good area to move around. Staff is nice and gentle, but the check in / check out model is too complex for them (reception forgot to give us the key for the length of info they have to provide).
the maintenance in common area is needed. breakfast can be upgrade.