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关于白松旅馆的点评

2.5 out of 5
白松旅馆
779 Broad St, Salamanca, NY

点评

8.8

超赞

10 分 - 超赞。170 条好评,共有 289 条点评" "
8 分 - 还可以。78 条好评,共有 289 条点评" "
6 分 - 一般。25 条好评,共有 289 条点评" "
4 分 - 很差。7 条好评,共有 289 条点评" "
2 分 - 糟糕。9 条好评,共有 289 条点评" "

9.0/10

清洁度

9.4/10

员工和服务

8.2/10

服务设施

8.6/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

Michael,Tonawanda

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Very friendly staff
2024 年 5 月入住 2 晚
Esperanza 于 2024 年 5 月 29 日 的回复
So glad that everything is going e\well so far for your stay. Let us know if you need anything else.

10/10 超赞

John

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
close to what we needed,quiet
2024 年 5 月入住 1 晚
Damian 于 2024 年 5 月 21 日 的回复
Thank you for taking the time to leave a review! We hope to see you again!

10/10 超赞

Keith

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We enjoyed our stay here, everything was perfect! Highly recommend.
2024 年 5 月入住 1 晚
Damian 于 2024 年 5 月 20 日 的回复
Thank you for taking the time to leave a review! We sincerely appreciate it and hope to see you again!

10/10 超赞

VickiLee

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Our visit was relaxing, the desk staff was friendly and efficient. Our room was clean and well stocked with the appropriate amenities.
2024 年 5 月入住 1 晚
Esperanza 于 2024 年 5 月 19 日 的回复
We are so glad to hear that you had a great stay. We can't wait till you come back and visit. Have a wonderful day!

6/10 一般

Ralph

不满意:住宿条件和设施
It was ok. I didn’t like the fact that it had a full kitchen but absolutely no utensils, plates, pots or pans.
2024 年 5 月入住 1 晚
Esperanza 于 2024 年 5 月 19 日 的回复
Sorry to hear that your stay wasn't the best. For your next stay be sure to stop down at the front desk and let us know what you need and we can provide you with plates, forks, spoons, knives and other amenities. As for the pans I know that are suites have wet bar however no actual cook top sorry for that inconvenience. We hope that we see you again soon.

10/10 超赞

Barry

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Easy to find. Close to casino. Fast checkin
2024 年 5 月入住 1 晚
Damian 于 2024 年 5 月 21 日 的回复
Thank you for taking the time to leave a review! We hope to see you again!

8/10 还可以

Richard

与配偶出行
满意:员工和服务,清洁度
Convenience to Allegheny Park. Good location
2024 年 5 月入住 2 晚
Damian 于 2024 年 5 月 21 日 的回复
Thank you for taking the time to leave a review! We hope to see you again!

10/10 超赞

Christine

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The price was great!
2024 年 5 月入住 1 晚
Esperanza 于 2024 年 5 月 13 日 的回复
So glad that the price was great and that you had a lovely stay. Hope to see you again soon.

8/10 还可以

Jerome

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property is clean . Good scenery. There was nothing nothing not to like .
2024 年 5 月入住 1 晚
Esperanza 于 2024 年 5 月 10 日 的回复
So glad t hear that you had a wonderful stay. We hope to see you again.

10/10 超赞

Alexandra

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
This is a great place to stop on our long trips between Virginia and Ontario. Quiet, simple, clean. No restaurant but quick grab and go breakfast was included. There is a grocery store nearby so easy to pick up a few things. Try the Ellicottville Brewery Beer! Staff wonderful!
2024 年 4 月入住 1 晚
Esperanza 于 2024 年 5 月 10 日 的回复
So glad you had a great stay with us. We can't wait to see you in the future.

10/10 超赞

Lisa

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The price was great. The hotel was clean. The staff was friendly. Shuttle was provided to the casino.
2024 年 4 月入住 1 晚
Esperanza 于 2024 年 5 月 4 日 的回复
Glad that you had a great stay with us. We look forward to seeing you again in the future dear. Have a wonderful day!

6/10 一般

Jennifer

与家人出行
The only thing i didnt like was the toilet in the bathroom it was extremely low hard to get
2024 年 4 月入住 2 晚
Esperanza 于 2024 年 5 月 4 日 的回复
Sorry to hear about that. When you come visit us again let us know about your issue and we have a seat raise we can get you at the front desk. Have a wonderful day.

8/10 还可以

Tracy

团体旅客
满意:服务设施
Fireside lounge is closed. But says it’s open on their website. The lounge was why we decided to say there
2024 年 4 月入住 1 晚
Esperanza 于 2024 年 5 月 4 日 的回复
Sorry that their website wasn't updated properly. Unfortunately we do not have the ability to update their site as they are a separate entity from the hotel. We hope that despite that you had a great stay with us and hope that you will come see us again in the future.

8/10 还可以

Diane

满意:员工和服务,清洁度
Great staff
2024 年 4 月入住 1 晚
Esperanza 于 2024 年 4 月 27 日 的回复
So happy that you enjoyed your stay with us. Glad that we seen you and hope to see you again.

8/10 还可以

Kathryn

与家人出行
满意:员工和服务,清洁度
不满意:服务设施
The room is clean, staff was good, disappointed that the fireside and pool was closed. Seems like the pool and fireside will be closee for the foreseeable future
2024 年 4 月入住 1 晚
Esperanza 于 2024 年 4 月 20 日 的回复
Glad that your stay was wonderful. We are sorry about the pool renovations, as for the lounge they have closed down and we are in the process of getting hot breakfast back in operation soon. We hope to see you again!

10/10 超赞

Mary

满意:清洁度、员工和服务、住宿条件和设施
I felt there was not enough light in the room. Everything else was perfect
2024 年 4 月入住 2 晚
Esperanza 于 2024 年 4 月 19 日 的回复
We will try and see that we take a look into the lighting issue. Thank you for your feedback and we are glad you enjoyed your stay with us. We hope to see you again soon!!

6/10 一般

Katie

满意:清洁度
不满意:住宿条件和设施
2024 年 4 月入住 1 晚
Esperanza 于 2024 年 4 月 12 日 的回复
We are sorry to see that we didn't quite reach an excellent stay. We hope to improve and make it better for you next time.

10/10 超赞

Kathleen

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Esperanza 于 2024 年 4 月 12 日 的回复
We are glad that your stay was great and hope to see you in the future. Have a wonderful day!

2/10 糟糕

Greg

2024 年 4 月入住 1 晚
Esperanza 于 2024 年 4 月 12 日 的回复
We are sorry that your stay wasn't up to par. We would like to know how we could improve. Thank you for your time.

8/10 还可以

Brian

与配偶出行
The hotel itself is clean and OK. Since there isn't many options in the area this is the best bet, especially at this price point. Just don't get too excited about the idea that they include breakfast; frozen food in a paper bag.
2024 年 3 月入住 1 晚
Esperanza 于 2024 年 4 月 5 日 的回复
We are so glad that your stay was pleasant and affordable. We are sorry that breakfast isn't quite where we would like it to be. We are definitely working on getting our hot breakfast area opened back up and running for our guests. We hope to see you in the future. Have a wonderful day!!! :)

8/10 还可以

Lisa

满意:清洁度、员工和服务、住宿条件和设施
Staff was friendly!
2024 年 3 月入住 1 晚
Esperanza 于 2024 年 3 月 23 日 的回复
So glad that our staff could make you feel welcomed. We hope that we see you soon!

6/10 一般

Dale

Nothing fancy
2024 年 2 月入住 1 晚
Esperanza 于 2024 年 3 月 23 日 的回复
We hope that we can make up for those two point please be sure to let us know what we can change for the better. Thank you for coming and staying with us. We hope to see you in the future!

10/10 超赞

Joe

满意:清洁度、员工和服务、住宿条件和设施
Very nice and friendly
2024 年 3 月入住 2 晚
Esperanza 于 2024 年 3 月 18 日 的回复
Thank you. We are glad that you had a good stay and will always welcome you with a smile. Come back and visit us next time you are in the area.

10/10 超赞

Sandra

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean, nice selection of grab and go breakfast items, close to area attractions.
Damian 于 2024 年 3 月 13 日 的回复
Thank you for taking the time to leave a review. We hope to see you again soon!

8/10 还可以

John

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
Hmmm....nitpicking here....the pillows were too puffy and got hot from body heat....well you asked...
2024 年 3 月入住 1 晚
Damian 于 2024 年 3 月 6 日 的回复
We appreciate you taking the time to leave a review. We hope to see you again!

8/10 还可以

Krista

满意:员工和服务,清洁度
This hotel had the friendliest people working at the desk that I’ve ever come across! Very refreshing! The building itself is old and the walls do not block sound well (I felt like I was in the room with my upstairs neighbors, who were more like night owls than we were!). But overall, the room seemed clean and was very comfortable.
2024 年 3 月入住 1 晚
Damian 于 2024 年 3 月 3 日 的回复
Thank you for taking the time to leave a review! We're glad you found us friendly and we hope to accommodate you again in the future!

10/10 超赞

Daniel

与家人出行
满意:清洁度、服务设施、住宿条件和设施
It was a perfect option for us.
2024 年 2 月入住 1 晚
Damian 于 2024 年 3 月 3 日 的回复
Thank you for taking the time to leave a review! We're glad to hear your stay was excellent and we hope to see you again!

8/10 还可以

Mark

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Damian 于 2024 年 2 月 27 日 的回复
Thank you for taking the time to leave a review! We hope to see you again!

10/10 超赞

Marisol Gonzalez

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly environment and the room was nice clean comfortable. Amazing place to stay.
2024 年 2 月入住 1 晚
Damian 于 2024 年 2 月 27 日 的回复
Thank you for taking the time to leave a review! We hope to see you again!

10/10 超赞

Mike

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
If you don’t mind a certain smell….This was a cheaper option to stay near Holiday valley. The room was clean and nice. We had a nice stay.
2024 年 2 月入住 2 晚
Damian 于 2024 年 2 月 27 日 的回复
Thank you for taking the time to leave a review! We hope to see you again!

8/10 还可以

Tereska

满意:员工和服务
it was ok to stay at the hotel
2024 年 2 月入住 2 晚
Damian 于 2024 年 2 月 27 日 的回复
Thank you for taking the time to leave a review! We hope to see you again!

8/10 还可以

Michael

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Esperanza 于 2024 年 2 月 23 日 的回复
Glad that you stay was pleasant. We look forward to seeing you in the future.

10/10 超赞

Kathy

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good location to hills
2024 年 2 月入住 1 晚
Damian 于 2024 年 2 月 21 日 的回复
Thank you for taking the time to leave a review! We hope to see you again.

8/10 还可以

Julie

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovin' the Lodge
We enjoyed our stay at White Pine. The staff was very friendly and helpful. The Casino shuttle and free slot play voucher were added bonuses. A couple of cons: walls are pretty thin. It was a busy weekend, so lots of noise. Also, the shower lacked good pressure - at least when hot water was desired.
2024 年 2 月入住 1 晚
Damian 于 2024 年 2 月 21 日 的回复
We appreciate you taking the time to leave a review. We hope to see you again!

2/10 糟糕

SHANNON

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
We stayed for the 2024 Snocross event at the casino. The hotel didn't have any hot water for showering, no sheets on one of the beds, the parking lot wasn't plowed and the breakfast...it's frozen food to take to your room and stick in the microwave...nothing to brag about. The pool was closed and the lounge they claim they have you can tell it's been closed for quite some time. They took advantage of the fans by raising their rates due to the event. The patrons complaining to Damian, guy at the front desk, were equally as disappointed with this place. Don't try and speak to the manager, Amber, she's never around to take calls and doesn't return emails either.
2024 年 2 月入住 1 晚
Esperanza 于 2024 年 2 月 23 日 的回复
We are sorry that you didn't enjoy your stay. As for the manager not being able to answer emails or calls I believe that she has since responded to you. We are sorry about the hot water issue it is something that we are in the process of taking care of so that it doesn't happen in the future.

2/10 糟糕

Ryan

$80 shower
$80 and no hot water to take a shower in the morning
2024 年 2 月入住 1 晚
Esperanza 于 2024 年 2 月 23 日 的回复
We are sorry about the inconvenience and are working to fix the issue so that it wont happen again.

10/10 超赞

Kristin

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Damian 于 2024 年 2 月 21 日 的回复
We appreciate you taking the time to leave a review. We hope to see you again!

10/10 超赞

Rachel

满意:住宿条件和设施,员工和服务
This property is 15 mins away - perfect for skiing at holiday valley Loop and hot tub was under construction- we look forward to next time coming and it being fixed :)
2024 年 2 月入住 1 晚
Damian 于 2024 年 2 月 21 日 的回复
We appreciate you taking the time to leave a review. We hope to see you again!

4/10 很差

Robert

与家人出行
满意:员工和服务
不满意:服务设施,清洁度
Unfortunately, paying $200 a night for a stay and cold showers. No coffee begged breakfast was not acceptable. The gentleman taking care of the counter was accommodating as he could be polite and professional.
2024 年 2 月入住 1 晚
Esperanza 于 2024 年 2 月 23 日 的回复
We are sorry about your stay and are working to fix the issue so it wont happen again. We are truly sorry that breakfast wasn't up to par either. We will work to fix these issues.

10/10 超赞

Danielle

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Damian 于 2024 年 2 月 21 日 的回复
We appreciate you taking the time to leave a review. We hope to see you again!

10/10 超赞

paul

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Esperanza 于 2024 年 2 月 16 日 的回复
We are glad that you had a great stay. Have a wonderful day and hope to see you next time.

10/10 超赞

Bruce

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Large, clean room with comfortable beds in a quiet location. Good breakfast. Accomodating, helpful staff
2024 年 2 月入住 1 晚
Esperanza 于 2024 年 2 月 16 日 的回复
We are glad that everything was to your satisfaction. We hope to see you in the future. Have a wonderful day!

10/10 超赞

Jeanie

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Esperanza 于 2024 年 2 月 16 日 的回复
We are glad that you enjoyed your stay and hope to see you in the future.

6/10 一般

Joshua

与家人出行
满意:清洁度
2024 年 2 月入住 1 晚
Damian 于 2024 年 2 月 14 日 的回复
Thank you for taking the time to leave a review! We hope to see you again!

10/10 超赞

Cheri

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
White Pine Lodge Affords the Rest You Need
I wanted a less busy experience of rest by staying at White Pine Lodge instead of the Seneca Casino where I was at a concert. I went in just after arriving from a long drive and was pleasantly greeted and given my keys and instructions to my room. The layout of the lodge is clean and easy to get around. The bedroom and bathroom did not disappoint. The choice of breakfast for the following morning was convenient. I enjoyed my stay.
2024 年 2 月入住 1 晚
Esperanza 于 2024 年 2 月 12 日 的回复
We are so glad that you enjoyed your stay and cant wait for you to come see us again in the future. We hope you had a safe quick trip home!

10/10 超赞

Ricky

与配偶出行
满意:住宿条件和设施,员工和服务
Attended a concert at the local casino. Couldn’t be more happy, will use the establishment again.
2024 年 2 月入住 1 晚
Esperanza 于 2024 年 2 月 11 日 的回复
Ricky, I'm happy you enjoyed staying with us! We look forward to your next visit until then. Have a great day!

10/10 超赞

Michelle

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Esperanza 于 2024 年 2 月 11 日 的回复
We are glad that you had a great stay! We hope to see you soon!

8/10 还可以

Craig

2024 年 2 月入住 1 晚
Esperanza 于 2024 年 3 月 23 日 的回复
Craig thank you for staying with us. We hope that next time we can earn that extra point! Hope to see you soon!

8/10 还可以

Nicole

团体旅客
满意:员工和服务,清洁度
不满意:服务设施
The pool and hot tub were down which i look so forward too.
2024 年 2 月入住 1 晚
Damian 于 2024 年 2 月 14 日 的回复
Thank you for taking the time to leave a review! We are hoping it is back up and running when you decide to stay next!

6/10 一般

PERRY

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff, clean rooms, soft beds. Breakfast option was absolutely terrible. Either offer a proper continental breakfast or get rid of it. Your only options were prepackaged that you heat in the microwave, only allowed 3 items and no fruit! That part of the stay was a joke but the hotel itself is good.
2024 年 2 月入住 2 晚
Esperanza 于 2024 年 2 月 10 日 的回复
We are sorry that you did not enjoy our breakfast option. We are working towards getting hot breakfast back. We hope to see you again and hopefully our breakfast will be up and running. Glad that everything else was good for you!