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关于塞勒姆大酒店的点评

3.5 out of 5
塞勒姆大酒店
201 Liberty St Se, Salem, OR

点评

9.2

非常棒

10 分 - 超赞。666 条好评，共有 1000 条点评" "
8 分 - 还可以。232 条好评，共有 1000 条点评" "
6 分 - 一般。65 条好评，共有 1000 条点评" "
4 分 - 很差。20 条好评，共有 1000 条点评" "
2 分 - 糟糕。17 条好评，共有 1000 条点评" "

9.4/10

清洁度

9.6/10

员工和服务

9.0/10

服务设施

9.2/10

住宿条件和设施

9.2/10

环保

点评

4/10 很差

Mike

与家人出行
满意：清洁度
The hotel looks nice and the people were friendly. The walls are thin and we got to listen to our neighbors yelling profanities at each other until after 1am. On top of that, there were people cruising and racing cars and motorcycle until after 2am. Because of this, we overslept and missed the breakfast service. No compensation was offered. Not likely to go back.
2024 年 5 月入住 1 晚
Scott Snyder 于 2024 年 5 月 16 日 的回复
I'm sorry to hear about your experience, the review platform doesn't allow me to see a last name or room number. Not that we have regular experience with arguments taking place in rooms, our team would address issues confidentially and assertively to ensure your animosity is protected. I believe any hotel would want to intercede on the guests behalf. Regarding traffic noise, we are a downtown property, the street along the side is a State Highway, we have noise cancelling units on each nightstand to help neutralize outside influences.

8/10 还可以

Jocele

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 3 晚
Scott Snyder 于 2024 年 5 月 16 日 的回复
Thank you!

10/10 超赞

Ron

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was tremendous. The only challenge were the elevators. Limited access and very very slow.
2024 年 5 月入住 2 晚
Scott Snyder 于 2024 年 5 月 6 日 的回复
Thank you for staying, we did get our Elevator company here to repair the issue. I can only presume a guest tried to restrict the door from closing and caused it the come off the tracks.

8/10 还可以

Eric

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We went for a concert and The Grand was in the perfect location. It was also very handy that the hotel had parking.
2024 年 5 月入住 1 晚
Scott Snyder 于 2024 年 5 月 6 日 的回复
Hope the concert lived up to your expectations, Adam Ant brings back fond memories!

8/10 还可以

Behzad，N. Hollywood

与家人出行
good for a night stay, homelessness are around hotel walking area.
2024 年 2 月入住 1 晚
Scott Snyder 于 2024 年 5 月 6 日 的回复
Thank you for staying, we work closely with the local police department to restrict any destructive, intrusive behavior on our "block".

10/10 超赞

Ronald

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Importantly, the rooms are very large, clean, and comfortable. The beds are also of the ‘sleep all night’ variety. There are several restaurants and lounges near by, providing quite a bit of variety, should you decide to venture out. The convenient underground parking was a bonus. However, best of all was the friendly front desk service.
2024 年 4 月入住 1 晚
Scott Snyder 于 2024 年 4 月 22 日 的回复
Super!

8/10 还可以

Karin

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Scott Snyder 于 2024 年 4 月 22 日 的回复
Thank you!

10/10 超赞

Kevin，Shelton

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lobby and rooms were really nice. Had an older feeling to it but intentionally and not in a dated kind of way. Free breakfast was amazing every morning with a rotating menu so it wasn't all the same. The restaurant was very classy and had delicious food. Although pricey it was worth it for one night.
2024 年 4 月入住 3 晚
Scott Snyder 于 2024 年 4 月 16 日 的回复
Love the review! My staff got quite a sense of pride from the great recognition. Thank you.

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Scott Snyder 于 2024 年 4 月 12 日 的回复
thank you!

8/10 还可以

Marc

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel met conferentie oord. Gratis en makkelijk parkeren. Mooi restaurant met wat duurder prijskaartje. Leuke barretjes op loopafstand
2024 年 3 月入住 1 晚
Scott Snyder 于 2024 年 3 月 20 日 的回复
Gracias!

10/10 超赞

Jonathan

2024 年 2 月入住 1 晚
Scott Snyder 于 2024 年 3 月 21 日 的回复
Thank you!

10/10 超赞

Charles

2024 年 3 月入住 4 晚
Scott Snyder 于 2024 年 3 月 29 日 的回复
We appreciate the praise!

10/10 超赞

Shawn

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I was very impressed. I would highly recommend
2024 年 3 月入住 1 晚
Scott Snyder 于 2024 年 3 月 4 日 的回复
We appreciate the compliment!

10/10 超赞

Joseph

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Awesome very clean and exceptional service!
2024 年 2 月入住 2 晚
Scott Snyder 于 2024 年 2 月 28 日 的回复
Thank you!

8/10 还可以

Jason

商务旅客
Nice!
2024 年 2 月入住 1 晚
Scott Snyder 于 2024 年 2 月 27 日 的回复
Thank you!

10/10 超赞

Indira

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place. We always stay here when visiting Salem. Convenient location, nice rooms, friendly staff.
2024 年 2 月入住 1 晚
Scott Snyder 于 2024 年 2 月 26 日 的回复
We appreciate your loyalty!

4/10 很差

Gelina

2024 年 2 月入住 1 晚
Scott Snyder 于 2024 年 3 月 20 日 的回复
Thank you for staying, sorry we didn't meet your expectations.

6/10 一般

Martha，Bend

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I would have given this a full 5 stars everywhere if it hadn’t been for the ants! Tiny little guys totally took over the bathroom counter, my toiletry case was filled…1000’s….
2024 年 2 月入住 1 晚
Scott Snyder 于 2024 年 2 月 19 日 的回复
I apologize for this issue, we will have or Orkin person look for the entry point and address this immediately. Our expectations equal yours!

10/10 超赞

Laurie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Scott Snyder 于 2024 年 2 月 7 日 的回复
Thank you!

10/10 超赞

Denise

满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had an event at the convention center so the hotel was very convenient. We didn’t even have to walk outside to get to our event.
2024 年 1 月入住 1 晚
Scott Snyder 于 2024 年 2 月 5 日 的回复
Thank you!

10/10 超赞

Julia

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Scott Snyder 于 2024 年 1 月 29 日 的回复
Thank you!

6/10 一般

Cheryl

与家人及幼儿出行, 与配偶出行
Did not like Fire alarm going off in at about 11:00pm It could not be shut off. Ruined stay. this happened on the 14th of Jan. 2024.
2024 年 1 月入住 3 晚
Scott Snyder 于 2024 年 1 月 18 日 的回复
Cheryl,We are sorry for the inconvenience the alarm caused. This specific situation had not occurred prior, once we were able to get phone support from a technician, we were able to silence the alarms while still maintaining secure protocols until they could permanently fix the system. It was not horseplay; we trust that you understand. As crazy loud as the alarms are, if it had been more serious, we need everyone to be notified and safe.

6/10 一般

Chris

2024 年 1 月入住 1 晚
Scott Snyder 于 2024 年 1 月 17 日 的回复
We appreciate your business.

10/10 超赞

Shasta

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was amazing, gave me a late check-out for free, great breakfast, wonderful staff, Pool, hot tub and workout room was great. Parking was easy and nice. The only problem was the amount of Homelass walking around the area, asking for change and sleeping on the sidewalks just a block away. Would recommend to stay as long as you drive where you are going don't walk.
2024 年 1 月入住 2 晚
Scott Snyder 于 2024 年 1 月 10 日 的回复
Shasta,Thank you for the kind words and praise! As we get ready to celebrate 19 years of operation, this is type of evaluation is very gratifying. We've taken every step to be relevant, appealing and competitive. We hope to host you again soon!

10/10 超赞

Cindi

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Super comfortable, clean, staff was excellent & we felt very safe walking to our event & back. There is a bit of street noise but it stopped early in the evening so it didn't keep us awake.
2023 年 12 月入住 1 晚
Scott Snyder 于 2024 年 1 月 8 日 的回复
Outstanding, thank you!

10/10 超赞

Jennefer

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Scott Snyder 于 2024 年 1 月 8 日 的回复
Thank you.

10/10 超赞

Jeffrey

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It6 was great and walking distance to the show we went to at the Elsinore theater.
2023 年 12 月入住 1 晚
Scott Snyder 于 2024 年 1 月 5 日 的回复
Thank you.

10/10 超赞

Jonathan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Scott Snyder 于 2024 年 1 月 5 日 的回复
Awesome!

10/10 超赞

Debi

2023 年 12 月入住 2 晚
Scott Snyder 于 2024 年 2 月 1 日 的回复
Thank you!

10/10 超赞

Melany

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 7 晚
Scott Snyder 于 2023 年 12 月 26 日 的回复
Thank you!

10/10 超赞

tim

2023 年 12 月入住 2 晚
Scott Snyder 于 2024 年 1 月 15 日 的回复
Thank you!

10/10 超赞

Karly

2023 年 12 月入住 1 晚
Scott Snyder 于 2024 年 1 月 2 日 的回复
Thank you and have a wonderful New Year!

10/10 超赞

Robert

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 3 晚
Scott Snyder 于 2023 年 12 月 7 日 的回复
Thank you and have a wonderful Christmas!

10/10 超赞

Clifford，Tulsa

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place. Everything you need for a lovely stay in the heart of the city. Great food, drink, and entertainment options, all walking distance. Better than average breakfast, comfy bed, fantastic bathroom/shower/towels. Wonderful!
2023 年 12 月入住 1 晚
Scott Snyder 于 2023 年 12 月 7 日 的回复
Wonderful comments, we will pass this along to the folks that make it all happen!

10/10 超赞

Gail

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 5 晚
Scott Snyder 于 2023 年 12 月 5 日 的回复
Thank you!

10/10 超赞

Paula

带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great experience overall.
2023 年 11 月入住 1 晚
Scott Snyder 于 2023 年 11 月 22 日 的回复
Much appreciated!

10/10 超赞

timothy

2023 年 11 月入住 1 晚
Scott Snyder 于 2023 年 11 月 21 日 的回复
Thank you.

10/10 超赞

Paul

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The Grand is exactly what it is, namely Grand. What a great location near the beautiful Willamette River and all the river side parks. The downtown area is very nice with lots of shops and dining areas. The Capital Campus and greatest university in the country (I'm an alumni) is a short walk away.
2023 年 11 月入住 1 晚
Scott Snyder 于 2023 年 11 月 20 日 的回复
Wow, thank you for the tremendous comments!

10/10 超赞

Solen

2023 年 11 月入住 1 晚
Scott Snyder 于 2023 年 12 月 26 日 的回复
Thank you, hope your holidays were great!

10/10 超赞

Mauro

2023 年 11 月入住 1 晚
Scott Snyder 于 2023 年 12 月 26 日 的回复
Thank you!

10/10 超赞

Thomas

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Scott Snyder 于 2023 年 11 月 20 日 的回复
Thank you, have a wonderful holiday season!

10/10 超赞

David

与家人出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean and warm hospitality
2023 年 11 月入住 1 晚
Scott Snyder 于 2023 年 11 月 20 日 的回复
We appreciate the comments!

10/10 超赞

Julie，West Linn

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was extremely friendly and accommodating. We requested a late checkout and which was not a problem with no added cost. The room was beautiful and cozy, and I loved having extra seating in the room. We dined ate restaurant and it was very upscale; both the atmosphere and the food!
2023 年 11 月入住 1 晚
Scott Snyder 于 2023 年 11 月 14 日 的回复
Thank you for the wonderful comments and specifically pointing out your experience at Bentley's. We are so excited to have them serving our guests again!

10/10 超赞

scott

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Scott Snyder 于 2023 年 11 月 13 日 的回复
Thank you!

10/10 超赞

Mark，Portland

2023 年 10 月入住 1 晚
Scott Snyder 于 2023 年 11 月 20 日 的回复
Thank you.

10/10 超赞

Vicki

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay!
Staff was excellent!
2023 年 10 月入住 1 晚
Scott Snyder 于 2023 年 10 月 26 日 的回复
Awesome, thank you!

10/10 超赞

Vicki

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was beautiful, the amenities were great and the entire staff were very kind and accomodating! I'll definitely stay here again
2023 年 10 月入住 1 晚
Scott Snyder 于 2023 年 10 月 23 日 的回复
thank you!

10/10 超赞

Dave

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 2 晚
Scott Snyder 于 2023 年 10 月 23 日 的回复
We appreciate this!

10/10 超赞

Lisa

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚
Scott Snyder 于 2023 年 10 月 19 日 的回复
Thank you!

10/10 超赞

RAYMOND

满意：清洁度、员工和服务、住宿条件和设施
It was nice and clean. Pool, hot tub and fitness area are excellent. Service was impeccable.
2023 年 10 月入住 2 晚
Scott Snyder 于 2023 年 10 月 18 日 的回复
Thank you for the recognition! We will share this with the team...