We had no hot water for several hours and received different explanations from the staff. It did get fixed overnight but we could not take a shower and get ready for a concert we were in town for.
Front Desk staff was not willing to extend checkout from 11am to Noon and was supposed to comp valet fee.
Sten
2024 年 5 月入住 2 晚
10/10 超赞
Elie
2024 年 5 月 14 日
满意:清洁度、员工和服务、住宿条件和设施
Staff was 5 stars out of 5 stars
Elie
2024 年 5 月入住 2 晚
10/10 超赞
Duarte
与家人出行
2024 年 5 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved staying here !
Duarte
2024 年 5 月入住 1 晚
4/10 很差
Craig
与配偶出行
2024 年 5 月 13 日
Bathroom had mold in grout, silicone around tub. Shower looked like it had black mold across the top
Craig
2024 年 5 月入住 3 晚
10/10 超赞
Elisabeth
商务旅客
2024 年 5 月 13 日
满意:清洁度、员工和服务、住宿条件和设施
Comfortable, and excellent service
Elisabeth
2024 年 5 月入住 1 晚
10/10 超赞
jennifer
与配偶出行
2024 年 5 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful area, well cared for on the riverwalk. Saturday was very busy! We loved walking the riverwalk and seeing all the flowers and vegetation! Hotel was very nice and all employees very kind!
jennifer
2024 年 5 月入住 5 晚
2/10 糟糕
Roel
团体旅客
2024 年 5 月 12 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
We check in on Friday went out to shop came back to get ready for the concert we were there for.. when we where gonna shower there was no water in both rooms that we had gottten.. so we went downstairs to talk to manager said there was noting they could do there had the engineers working on it.. the other guy at front desk mention this had been a problem since last weeek so I asked why are you even open and why aren’t you telling us before checking in! We order room service the food was gross and cold! The to list was super dirty, there was hair in the shower, dust on nightstand next to bed… I would never stay here again!
Roel
2024 年 5 月入住 1 晚
2/10 糟糕
Vanessa
与家人出行
2024 年 5 月 12 日
满意:清洁度
不满意:服务设施,员工和服务
Had a horrible experience for the first time here.
Upon check in, no water. I had a concert to attend and had driven 8 hours to check in and get ready.
Decided to order room service while I get dressed and food was horrible and cold. Tasted pretty dated and fries were gross!
The worst part is management basically said “yes we’re aware and are working on it, too bad- wait” go back to your room and figure it out basically. Their empathetic skills were severely lacking.
I won’t stay here anymore. Solely because of the way they handled the issues and their dreadful customer care. .
Vanessa
2024 年 5 月入住 1 晚
10/10 超赞
Ivan
与家人出行
2024 年 5 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great check in, fast Eddie the bell boy is awesome!!