This property and our experience over the May long weekend in 2023 was the worst ever. Host mentioned we check-in before 10pm and we showed up to the address provided to us using GPS by 9:30 pm and spent until 11pm looking for the place. When we could not locate the place, we tried to reach the host and no phone number was provided to us in her initial email communication. Cell coverage was terrible, and there was no mention of that in the initial host communication as a heads up, and finally at 11pm we came down from the top of the mountain as it was very late, and we didn't want to disturb the neighbors and cause any inconvenience to the host. We had to find alternate accommodations and shared another place with friends and crashed with others. We emailed the host that night and she responded with "no one else had this experience before no sort of apology or empathy at all". We tried to get at least a partial refund, and she didn't bother to respond at all. We then reached to VRBO customer service who deferred the refund decision back to the host unfortunately and left her a detailed voice mail message requesting, and as expected no communication at all from the host :( , not even an apology. All in all, terrible customer service by the host and, we are extremely disappointed how customer service chose to handle this situation. We will not be renting from this host ever again, and also considering booking our future rentals with other providers.