Officially the Kairaba is still rated as a 5* hotel, the only one as far as we know in Gambia. And this is still visible with respect to the quality of the room furniture and the installation and the way the staff deals with wishes (addressed at the reception) or problems (e.g. a problem with water leakage in the toilet got immediately fixed by an experienced craftsmen after we told the room service about it and she had called her colleague). However, the hotel has been closed for 3 years due to Corona and the owner now plans to sell it. That's why they did not do a lot of promotion and had very few guests (<20? certainly not more than 50). And this had influence on the services, which were adapted (small breakfast buffet, reduces choice). Only the prices for drinks at the pool bar stayed at the original 5*-level
Wolfgang
2023 年 11 月入住 4 晚
2/10 糟糕
Belinda
2023 年 9 月 1 日
Belinda
2023 年 8 月入住 3 晚
10/10 超赞
Mohammed,Riyadh
2022 年 12 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
👍
Mohammed
6/10 一般
HUSEYIN
2022 年 11 月 18 日
不满意:客房舒适度,清洁度
HUSEYIN
2022 年 11 月入住 4 晚
2/10 糟糕
Tariq,United Kingdom
与家人出行
2020 年 2 月 14 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Non cooperative staff. Toilet gutters were blocked. TV not working, no towels, toilets not cleaned. Do not recommend the place. Check in took one hour. No apology given either
Tariq
2020 年 2 月入住 1 晚
8/10 还可以
真实旅客
与配偶出行
2020 年 2 月 14 日
满意:服务设施,员工和服务
Buiten het feit dat de inkomkaart van de kamer om de 2 dagen niet functioneerde en internet van bedenkelijke kwaliteit was dit hotel prima.
真实旅客
2020 年 2 月入住 7 晚
8/10 还可以
Barbara,Köln
团体旅客
2020 年 2 月 4 日
满意:清洁度
不满意:住宿条件和设施
Pluspunkte: die schöne und weitläufige Strand- und Gartenanlage mit bequemen und ausreichend verfügbaren Liegen
Minuspunkte: die Gebäude sind dringend renovierungsbedürftig, das Frühstück ist karg und das Personal braucht mehr Training und bessere Bezahlung
Barbara
2020 年 1 月入住 14 晚
2/10 糟糕
Bhavesh
与家人出行, 团体旅客
2020 年 1 月 27 日
不满意:清洁度、住宿条件和设施、客房舒适度
Not 5 star
The hotel staff didn't pickup any of my calls or emails on the day of arrival so that I could inform them I'll be 1 day late.
On arrival I was told as I didn't turn up they gave away my room and also they were demanding payment.They were able to provide me a room but it was not part of the main complex. It seems to be a local apartment block.
The bed was awful.
Bhavesh
2020 年 1 月入住 3 晚
6/10 一般
真实旅客
团体旅客
2020 年 1 月 27 日
满意:员工和服务
Location was great. However the facilities need a complete overhaul. Basic necessities such as iron, tissue were not available. It definitely is a 3 star facility and doesn’t merit a five star recognition .