大堂

关于上海三甲港绿地铂瑞酒店的点评

5 out of 5

点评

8.4

很好

10 分 - 超赞。100 条好评,共有 198 条点评" "
8 分 - 还可以。51 条好评,共有 198 条点评" "
6 分 - 一般。25 条好评,共有 198 条点评" "
4 分 - 很差。11 条好评,共有 198 条点评" "
2 分 - 糟糕。11 条好评,共有 198 条点评" "

9.0/10

清洁度

8.2/10

员工和服务

8.8/10

服务设施

8.8/10

住宿条件和设施

8.6/10

环保

点评

8/10 还可以

Ayi,Montgomery

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
William Lau 于 2024 年 1 月 16 日 的回复
Dear valued guest, thank you for staying at Primus Hotel Shanghai Sanjiagang and for leaving your review here. We will continuously improve our services and offerings. We look forward to welcoming you back soon.---- General Manager William Lau

6/10 一般

真实旅客

与家人出行
满意:清洁度、员工和服务、客房舒适度
失望的体验
酒店房间还不错蛮大的也舒服,员工也很热情态度非常好。就是除了游泳池其它所有活动都要收钱,酒店介绍放了很多活动场所的照片,结果什么都要收费,儿童乐园平时158块一大一小,周末198,户外活动也都收费。其实就都不是酒店自己的,都是包给别人的。不付钱基本没什么好玩的。餐厅菜种类非常少,很难吃,说的是小龙虾自助餐,就一堆冷的小龙虾放在生鲜区。最夸张的是冰激凌只给小朋友吃,也是这么多酒店碰到的头一家。隔壁连在一起的旗下另一家酒店就是新冠隔离酒店,早知道就不定这家了
2021 年 9 月入住 1 晚

10/10 超赞

Youliang

满意:员工和服务
2021 年 2 月入住 1 晚
FO Garithos 于 2021 年 2 月 27 日 的回复
尊敬的来宾: 感谢您的入住并与我们分享您的入住体验。 欢迎您下次再来!

8/10 还可以

JIN

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
三甲绿地的酒店大堂、餐厅和客房的设施都是非常一流的。如果住在带有景观的房间,江景也是很美的。离奥特莱斯很近,打车5分钟就到了。就是中餐厅的出品稍慢,也许是疫情刚过,厨师还没有配齐,但是味道还是不错的
2020 年 8 月入住 1 晚
FO Garithos 于 2020 年 12 月 10 日 的回复
尊敬的来宾: 感谢您选择上海三甲港绿地铂瑞酒店!我们很高兴看到您对酒店的住宿条件满意!您的认可是我们不断前行的动力。欢迎您下次再来!

10/10 超赞

PEI LING

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
很舒服很放鬆的環境,服務相當周到,還有到機場的免費接駁,下次到上海還會想要入住的酒店。
2020 年 1 月入住 1 晚

10/10 超赞

JUYI

商务旅客
满意:清洁度、住宿条件和设施、客房舒适度
2019 年 12 月入住 1 晚

8/10 还可以

Li

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Experience
It is a nice hotel overall, but the location is a little bit off and got confused ( As 3 hotels are Located in the same area and it is not easy to find the right one) . Also I fell in the front entrance area of the hotel after I got off from a taxi as there is no clear sign for curbs. Further, it is not easy to find the location of shuttle bus where picks up customers at the airport.
2019 年 10 月入住 1 晚
Pattie Wang /Director of Guest Experience from EO 于 2019 年 10 月 29 日 的回复
Dear Valued Guest, Thank you for choosing the Primus Hotel Shanghai Sanjiagang for your recent visit to Shanghai. Many guests choose this hotel because of hotel location close the airport with provide free shuttle between hotel and airport. Sorry to hear about the hotel location took any inconvenience to you. Our resort is one of the leading ecological cluster resorts, largest hotel groups and along with a Greenland International Convention Center, Hot Spring/Water World and Shopping Mall which were under construction. I am sure that should be satisfy all the requirements of both leisure and business travelers in the nearly further. Warmly welcome you call, write or mail to us giving the opportunity that I may personally take care of you. Yours sincerely,

10/10 超赞

真实旅客

与家人及幼儿出行, 与配偶出行, 商务旅客
满意:员工和服务、服务设施、住宿条件和设施
一樓正裝修而飯店Checkin 大廳卻在二樓,飯店地處較廣闊偏僻處在找無飯店入口時實在讓我恐慌!
2019 年 10 月入住 1 晚
Pattie Wang /Director of Guest Experience from EO 于 2019 年 10 月 17 日 的回复
Dear Valued Guest, Thank you for your Expedia review. I am sorry to hear hotel lobby location took any inconvenience to you that caused by the Shopping Mall which were under construction located at the first floor.We sincerely hope that we will have the opportunity to redeem ourselves and welcome you to Primus Hotel Shanghai Sanjiagnag in the near future. I may personally take care of you. With best regards,

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
靠近浦东机场,方便乘搭飞机,酒店新净。
2019 年 10 月入住 1 晚
Pattie Wang /Director of Guest Experience from EO 于 2019 年 10 月 17 日 的回复
Dear Valued Guest, Thank you for your hotel.com review. We are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. Many guests choose this hotel because of hotel location close the airport with provide free shuttle between hotel and airport. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We hope to have an opportunity to serve you again in the near future. With best regards,

10/10 超赞

真实旅客

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 9 月入住 1 晚
Pattie Wang /Director of Guest Experience from EO 于 2019 年 10 月 5 日 的回复
Dear Valued Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! With best regards,

10/10 超赞

Yui Sang Wilson

满意:清洁度、住宿条件和设施、客房舒适度
2019 年 8 月入住 1 晚
Pattie Wang /Director of Guest Experience from EO 于 2019 年 9 月 5 日 的回复
Dear Valued Guest, Thank you for your hotel.com review. We are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. PRIMUS is a luxury hotel brand under the renowned Greenland International Hotel group. PRIMUS hotel Shanghai Sanjiagang stands surrounded by a long coastline, native ecological backdrop. The hotel provides guests with a new urban holiday experience that features extraordinary accommodation in an uniquely comfortable environment with outstanding facilities. We look forward to seeing you staying in the PRIMUS hotel Shanghai Sanjiagang very soon on one of your return trips to Shanghai and thank you again for your positive comments. Sincerely,

10/10 超赞

真实旅客

与配偶出行
满意:员工和服务、服务设施、住宿条件和设施
環境,房間清潔,唯一決点,交通不便,見意酒店加設巴士來回酒店及市區,方便住客,食物方面還可以 酒店值得再住
2019 年 6 月入住 3 晚
alex 于 2019 年 7 月 15 日 的回复
Dear Guest, Thank you for taking the time to tell us about your experience at the Q-Box Hotel Shanghai Sanjiagang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Q-Box, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team and make improvement. We are Looking forward to provide better experience for you and others customer in the future. We appreciate your sharing your concerns and your suggestion, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alex Zhang | Cluster Director of Rooms

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
晚上貼了請勿打擾結果還是進來打掃
2019 年 6 月入住 2 晚
alex 于 2019 年 7 月 15 日 的回复
Dear Guest, Thank you for taking the time to tell us about your experience at the Q-Box Hotel Shanghai Sanjiagang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Q-Box, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team and make improvement. We are Looking forward to provide better experience for you and others customer in the future. We appreciate your sharing your concerns and your suggestion, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alex Zhang | Cluster Director of Rooms

6/10 一般

真实旅客

满意:清洁度、员工和服务、服务设施
2019 年 6 月入住 1 晚
Alex Zhang 于 2019 年 7 月 15 日 的回复
Dear Guest, Thank you for taking the time to tell us about your experience at the Q-Box Hotel Shanghai Sanjiagang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Q-Box, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team and make improvement. We are Looking forward to provide better experience for you and others customer in the future. We appreciate your sharing your concerns and your suggestion, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alex Zhang | Cluster Director of Rooms

6/10 一般

Yu chun,台灣

不满意:客房舒适度
飯店範圍很大,位於很偏遠的區域,周邊什麼都沒有,一望無際的荒涼。至於飯店內部,很多地方都空蕩蕩的,沒開放。本來寄望有游泳池可以消耗時間,但游泳池也沒開放,很令人失望。
2019 年 6 月入住 1 晚
frank 于 2019 年 6 月 30 日 的回复
Dear Guest, Thank you for taking the time to tell us about your experience at the primus Hotel Shanghai Sanjiagang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At primus, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team and make improvement. We are Looking forward to provide better experience for you and others customer in the future. We appreciate your sharing your concerns and your suggestion, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frank Wang- Assistant Front Office

8/10 还可以

Sau Yuen Vicky

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 6 月入住 1 晚
frank 于 2019 年 6 月 17 日 的回复
Dear Valued Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our breakfast made your stay experience more memorable.We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

8/10 还可以

真实旅客

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
什麼都很讚,但是地點真的太荒涼了..可惜
2019 年 5 月入住 1 晚
FO-Lucien 于 2019 年 6 月 5 日 的回复
尊敬的客人,您好,感谢你下榻上海三甲港铂瑞酒店,感谢您对我酒店的忠肯评价,我们酒店毗邻浦东机场,驾车约15分钟即可到达,佛罗伦萨小镇仅10分钟车程。未来,度假村内的配套设施将会更完善,酒店将更能方便你的出行!再次感谢惠顾,期待您下次造访!

10/10 超赞

真实旅客

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
服務好、 設備好、 早餐食物也很棒! *************************************************************************************************************************************************************************
2019 年 4 月入住 1 晚
FO-Lucien 于 2019 年 5 月 12 日 的回复
尊敬的宾客, 非常感谢您抽出宝贵时间来为上海三甲港铂瑞酒店撰写评论。很高兴看到您对酒店地理位置、风景、设施和服务等各方面的称赞和肯定,这是对我们最大的鼓励,衷心期待您能继续支持我们酒店,酒店团队恭候您的再次入住!

8/10 还可以

真实旅客

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 4 月入住 1 晚
FO-Garithos 于 2019 年 4 月 28 日 的回复
Dear Valued Guest, Thank you for staying in Primus Hotel Shanghai Sanjiagang! We are glad to know that you like our hotel. Thank you for your comments. They are so important to us. We look forward to serving you next time. Best Regards

8/10 还可以

HSUEH-MOU

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 4 月入住 1 晚
FO-Garithos 于 2019 年 4 月 27 日 的回复
Dear Valued Guest, Thank you for staying in Primus Hotel Shanghai Sanjiagang! We are glad to know that you like our hotel. Thank you for your comments. They are so important to us. We look forward to serving you next time. Best Regards

10/10 超赞

Peng

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 4 月入住 1 晚
FO-Garithos 于 2019 年 4 月 27 日 的回复
Dear Valued Guest, Thank you for staying in Primus Hotel Shanghai Sanjiagang! We are glad to know that you like our hotel. Thank you for your comments. They are so important to us. We look forward to serving you next time. Best Regards

10/10 超赞

Wong

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The Room is new and very spacious. But the room location is quite far away from Escalator. Everytime, need to walk for 5 mins from Escalator to the room.
2019 年 2 月入住 2 晚
FO-Garithos 于 2019 年 3 月 8 日 的回复
Dear Valued Guest, Thank you for staying with us! Please accept our sincere apology for every inconvenience the room location caused. Thank you for sharing your experience with us! We look forward to serving you again in the future. Best Regards

10/10 超赞

真实旅客

满意:清洁度、住宿条件和设施、客房舒适度
2018 年 10 月入住 2 晚
AFOM-Maggie Zhang 于 2018 年 11 月 4 日 的回复
Dear Valued Guest, Thank you for choosing our hotel. We look forward to your next stay with us. Thank you!

4/10 很差

JUN YUAN

满意:住宿条件和设施
不满意:员工和服务,清洁度
New HOTEL but not ready for full service .
The hotel is only group , not for business .
2018 年 10 月入住 1 晚
AFOM-Maggie Zhang 于 2018 年 11 月 4 日 的回复
Dear Jun Yuan, Thank you for choosing our hotel. We would like to take this opportunity to apologize for any inconvenience our service may have caused you.Our hotel is near by PVG, and we committed to be a great resort. We look forward to your next stay with us. Thank you!

8/10 还可以

Sarah

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was a brief layover for us between long haul flights. The hotel was perfect for a sleep and refresh before returning to the airport. The hotel gym is one of the best I've ever used!
2024 年 5 月入住 2 晚
William Lau-Cluster General Manager 于 2024 年 5 月 10 日 的回复
Dear Sarah, thank you for your kind words and feedback. We certainly hope you will be able to spend more time with us and enjoy other facilities and services within our complex. Wish you a safe journey ahead! Best regards William Lau

6/10 一般

Ciaran

满意:员工和服务,清洁度
2024 年 5 月入住 1 晚
William Lau 于 2024 年 5 月 9 日 的回复
Dear valued guest, thank you for staying at Primus Hotel Shanghai Sanjiagang and for leaving your review here. The Feedback such as yours is very valuable to us to deliver our standards. We constantly strive to create unforgettable experience for our guests with our service. Please rest assured that your comments have been shared with hotel team and will reinforced the training to improve service in the future. We sincerely hope we have the pleasure of welcoming you back in the future. ---- General Manager William Lau

8/10 还可以

Steven

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚
William Lau 于 2024 年 5 月 6 日 的回复
Dear valued guest, thank you for staying at Primus Hotel Shanghai Sanjiagang and for leaving your review here. The Feedback such as yours is very valuable to us to deliver our standards. We constantly strive to create unforgettable experience for our guests with our service. Please rest assured that your comments have been shared with hotel team and will reinforced the training to improve service in the future. We sincerely hope we have the pleasure of welcoming you back in the future. ---- General Manager William Lau

6/10 一般

Bastien

商务旅客
满意:员工和服务
不满意:清洁度
2024 年 2 月入住 1 晚
William Lau-Cluster General Manager 于 2024 年 2 月 5 日 的回复
Thank you Mr. Bastien for staying with the Primus Hotel Shanghai Sanjiagang and providing us your valuable review. We acknowledge that our services failed to meet your expectations and might have caused you inconvenience. We certainly will address the service shortcoming and hope that you will give us another opportunity to serve again in the near future. Best regards William Lau, Cluster General Manager

10/10 超赞

Li Rong

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
High-quality accommodation& delightful experience
Primus hotel has left us with wonderful memories, making us even more fond of the city of Shanghai. 这家酒店给我们留下了美好的记忆,让我们更加喜欢上海这座城市。 优质的住宿和美好的体验
2023 年 11 月入住 2 晚
William Lau 于 2023 年 11 月 25 日 的回复
Dear Guest, your timely feedback gives us such great encouragement that we are more confident in continuing our journey to build Primus Hotel Sanjiagang one of the best city resorts in Pudong Shanghai. Do let us know the next time you plan to visit again, I will be delighted to greet and take care of you personally. Sincerely, William Lau, Cluster General Manager.

8/10 还可以

Andrew

与家人出行
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Futuristic hotel but staff lack experience
Amazing hotel but staff (seemed to be very few people around!) could be far more customer orientated/ friendly. And more food options for Westerners please! Convenient free airport shuttle was on time but driver didn't offer any help with loading/ unloading luggage!
2023 年 11 月入住 1 晚
William Lau 于 2023 年 11 月 10 日 的回复
Dear Andrew, I regret to hear that our service team has disappointed you during your recent stay. There is certainly much room for us to improve on serving foreign guests and we definitely will take your comments seriously to address the weak points to retrain our associates. I hope you will choose to stay with us again and for me to have the opportunity to meet and greet you personally next time. Best regards William Lau, Cluster General Manager

6/10 一般

Sarju

商务旅客
满意:住宿条件和设施,清洁度
okay hotel 15 mins drive from the airport
its an okay hotel 15 mins drive to the Pudong Airport. No-one speaks English, i know we are in China and i wouldn't expect everyone to speak English, but no one does. So make sure you have a translation app installed on your phone. Restaurant is only open till 8.30pm for full menu, restricted menu there after till 10pm the SPA only had one person working so if there are more then one of you you will have to wait. Oh and the massage was terrible. very average stay for a 5 star.... its actually a 4 star in my opinion.
2023 年 9 月入住 1 晚
William Lau 于 2023 年 9 月 23 日 的回复
Dear Sarju, thank you very much for providing us your valuable feedback, it is a timely reminder that we must stay focused in key service areas where guests demand the highest quality of service. I will take personal responsibility to ensure that your highlighted points are addressed and improved. I do hope you will give us another opportunity to be at your service. Wishing you a wonderful weekend. SincerelyWilliam LauCluster General Manager

8/10 还可以

John

满意:员工和服务,清洁度
Nice facilities. Everyone was friendly
2023 年 7 月入住 1 晚
Grace Zhang 于 2023 年 7 月 29 日 的回复
Dear John,Thank you for your comments, look forward to your next visit,wish you happy every day!

10/10 超赞

JA

商务旅客
满意:清洁度
Nice new everywhere. Bkfst was top notch. Room was like being in 2030
2023 年 5 月入住 1 晚
Vivian Shen 于 2023 年 5 月 27 日 的回复
Dear Sir or Madam:We are very honored to receive such a high evaluation from you. We will continue to work hard to live up to your support for the hotel. We look forward to your next visit and wish you a happy life!

10/10 超赞

Leon

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ideal stay pre flight
Beautiful hotel with above average modern rooms. Breakfast was good too. Staff friendly and helpful. Free airport shuttle was great and available.
2023 年 5 月入住 1 晚
William Lau 于 2023 年 5 月 26 日 的回复
Dear valued guest, thank you for staying at Primus Hotel Shanghai Sanjiagang and for leaving your review here. We are thrilled to know that you had a wonderful stay experience, and will continuously improve our services and offerings. We look forward to welcoming you back soon.---- General Manager William Lau

8/10 还可以

huizhu

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 5 月入住 1 晚

10/10 超赞

真实旅客

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff very friendly and helpful. Room very comfortable. Noisy with airport traffic but that is to be expected when staying at an airport hotel.
2020 年 11 月入住 2 晚
FO Garithos 于 2020 年 12 月 10 日 的回复
Dear Valued Guest, Thank you for choosing Primus Hotel Shanghai Sanjiagang and share your comments with us. We look forward to serving you in the near future. Best Regards

2/10 糟糕

Ming,Las Vegas

团体旅客, 商务旅客
不满意:住宿条件和设施,员工和服务
The front desk said there would be two free breakfast, and they collected the money the next day. The front desk made a mistake!! It was 250 yuan more and the breakfast was light! Five star breakfast price, one star breakfast quality, even no juice! 前台说有双早,结果第二天吃完才告诉你要付钱,一位125元,而且早餐连果汁都没有,品质特别差!五星级的价格,一星级的品质!!!差差差
2020 年 7 月入住 1 晚
FO-LUICEN 于 2020 年 8 月 3 日 的回复
尊敬的宾客,您好,非常感谢您入住上海三甲港绿地铂瑞酒店并且与我们分享入住体验。此次的前台服务以及早餐的问题未能达到您的期望, 我们深感抱歉。您所提到的问题已经反馈至相关部门,我们已经会针对此类事件加强培训。预祝您下次入住愉快!

10/10 超赞

Mygdalia,USA

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Absolutely beautiful property!! The service was excellent. Everyone was very friendly and helpful.
2020 年 6 月入住 1 晚
FO-LUCIEN 于 2020 年 8 月 3 日 的回复
Dear Valued Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our room & service & colleague,made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 超赞

真实旅客

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 1 月入住 1 晚

10/10 超赞

真实旅客

商务旅客
满意:清洁度、员工和服务、服务设施
Great place to stay between flights wish I had stay longer great breakfast
2020 年 1 月入住 1 晚

8/10 还可以

Minsue

商务旅客
Business Hotel
Business Hotel 스럽네요.
2020 年 1 月入住 1 晚

8/10 还可以

yosuke

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 1 晚
Pattie Wang /Director of Guest Experience from EO 于 2019 年 12 月 29 日 的回复
Dear Valued Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! With best regards, Pattie Wang Director of Guest Experience from EO office

8/10 还可以

弘子,佐賀

满意:员工和服务,清洁度
お部屋は広く快適でした。
2019 年 12 月入住 1 晚

2/10 糟糕

真实旅客

商务旅客
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Poor service
The location of hotel is good for Pudong airport, however, the hotel really need to improve their service and cleaned.
2019 年 12 月入住 1 晚
Pattie Wang /Director of Guest Experience from EO 于 2019 年 12 月 29 日 的回复
Dear Valued Guest, Thank you for taking the time to bring to our attention on the less than satisfactory experience with us. We are very disappointed that we were not able to meet your expectations on the service experience during your stay.We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Welcome you call or mail us to advise your constructive comments, I will be personally feedback to you on time. Once again, thank you for your comments and we sincerely hope that we will have the opportunity to redeem ourselves and welcome you to Primus Hotel Shanghai Sanjiagang in the near future. Yours sincerely, Pattie Wang Director of Guest Experience from EO office

8/10 还可以

真实旅客

商务旅客
满意:住宿条件和设施,清洁度
It is hard to find especially in the evening. When I go in, no bell boys
2019 年 12 月入住 1 晚
Pattie Wang /Director of Guest Experience from EO 于 2019 年 12 月 29 日 的回复
Dear Valued Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! With best regards, Pattie Wang Director of Guest Experience from EO office

8/10 还可以

Angie

满意:员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 1 晚
Pattie Wang /Director of Guest Experience from EO 于 2019 年 12 月 29 日 的回复
Dear Valued Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! With best regards, Pattie Wang Director of Guest Experience from EO office

10/10 超赞

Bhavin

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The hotel is very close to the airport, they hVe a shuttle
2019 年 12 月入住 1 晚
Pattie Wang /Director of Guest Experience from EO 于 2019 年 12 月 29 日 的回复
Dear Valued Guest, Thank you for your hotel.com review. We are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. Many guests choose this hotel because of hotel location close the airport with provide free shuttle between hotel and airport. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We hope to have an opportunity to serve you again in the near future. With best regards, Pattie Wang Director of Guest Experience from EO office

8/10 还可以

Armando

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice clean hotel and service outstanding overall very happy
2019 年 12 月入住 1 晚
Pattie Wang /Director of Guest Experience from EO 于 2019 年 12 月 18 日 的回复
Dear Valued Guest, Thank you for your hotel.com review. We are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. Many guests choose this hotel because of hotel location close the airport with provide free shuttle between hotel and airport. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We hope to have an opportunity to serve you again in the near future. With best regards, Pattie Wang Director of Guest Experience from EO office

10/10 超赞

Hsin

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
完美
飯店新穎 房間空間大 所有一切都完美!客房服務的價格也合理 非常喜歡 一定會再入住的
2019 年 8 月入住 1 晚

10/10 超赞

Per

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Awesome stay near airport
Excellent service. Excellent food. Excellent hotel.
2019 年 12 月入住 1 晚
Pattie Wang /Director of Guest Experience from EO 于 2019 年 12 月 9 日 的回复
Dear Valued Guest, Thank you for your Hotels.com review. We are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the nearly future. With best regards, Pattie Wang Director of Guest Experience from EO office