I’m so disappointed to have to write this review - we’ve stayed in this apartment of a couple of times; the first time we only had positive words to say
However, we have absolutely no intention to return - we feel completely ripped off for them not disclosing there would not be the “sea view” we paid for (marquees blocking our view entirely so we felt completely missold here), coupled with unfairly retaining our security deposit and having no sense of reasonable approach to customer service
The majority of the deposit being withheld was due to the outside table smashing - however, they are completely ignoring the fact THEIR balcony door broke in bad weather, which was immediately reported, and we only moved the table to block the door to prevent further damage to the apartment until the engineer could come out (which unfortunately blew over in the wind)
To then claim this was entirely our fault and chargeable is an utter disgrace - we reported the issue as soon as we could and acted in good faith to try and prevent further damage which would never have happened if THEIR door wasn’t faulty
With the door blowing open off its hinges and water getting everywhere from the rain, I’m not sure what they expected us to do given their WhatsApp isn’t monitored after hours
Apparently a charge was also made due to the flat cleanliness - a bit rich given they left us absolutely no cleaning utensils.
Terrible approach to customer service and I’ll be escalating the matter
真实旅客
2024 年 1 月入住 5 晚
10/10 超赞
Kelly
2024 年 3 月 10 日
满意:住宿条件和设施,清洁度
Would stay here again, very convenient and beautiful
Kelly
2024 年 3 月入住 7 晚
10/10 超赞
Steven
与家人出行
2023 年 10 月 14 日
满意:清洁度、服务设施、住宿条件和设施
Great views and very clean/modern
Steven
2023 年 9 月入住 2 晚
10/10 超赞
Fernando
团体旅客
2023 年 9 月 28 日
满意:客房舒适度,清洁度
Great Stay!!
Very nice apartment and well located at the beachfront street in Sitges. The only thing it’s the check out 11:00. They should give until 12:00 for the check out. Less stress and a bit more time to sleep. Definitely coming back! Great experience!
Fernando
2023 年 9 月入住 2 晚
10/10 超赞
peter
2023 年 9 月 18 日
满意:住宿条件和设施,清洁度
Fantastic location by the beach and a balcony view that cannot be bettered in Sitges
peter
2023 年 9 月入住 6 晚
10/10 超赞
Morten Boldt
2023 年 9 月 6 日
满意:客房舒适度,清洁度
Fantastisk penthouse med udsigt🌞
Fantastisk penthouse, med den skønneste balkon og udsigt over hav og strandvej.
Penthousen var stilfuldt indrettet og der var alt man behøvede for en skøn ferie.
Eneste lille minus var at man skal forbi kontoret for at checke ind, hvilket der ikke forekom i vejledningen. Men servicen og penthousen var helt i top👍👍👍
Morten Boldt
2023 年 8 月入住 2 晚
4/10 很差
Natalie
与家人出行
2023 年 8 月 31 日
不满意:客房舒适度
Beware - building with sewage problem
Natalie
2023 年 8 月入住 4 晚
10/10 超赞
Sasha
2023 年 8 月 10 日
Sasha
2023 年 7 月入住 2 晚
8/10 还可以
Wayne
与家人出行, 与配偶出行
2023 年 5 月 26 日
满意:清洁度、服务设施、住宿条件和设施
Nice accommodation in a great location overlooking the beach.