Great location. Stayed before and always a positive experience but this time I experienced: the pool wasn’t open, constant loud stomping right above me continuously; all day and night- like intentional, the room didn’t have blow dryer, the iron didn’t work, the refrigerator wasn’t staying cold and worst no hot water- said it was repaired and it wasn’t. This is the exact opposite of all my prior experiences and I was stunned - normally great from staff to room. The ice machine wasn’t clean or working. Laundry the water wasn’t hot and didn’t know till after I spent money.
Jennifer
2024 年 3 月入住 2 晚
4/10 很差
Michael
商务旅客
2024 年 4 月 29 日
不满意:清洁度
We had kids drinking and running around the hotel one night and we found bed bugs in one of our rooms, caught a bed bug and went to check in with it in a bag to show them and they asked what room and then said they would look into it.
Michael
2024 年 4 月入住 2 晚
10/10 超赞
Sandra
2024 年 4 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel offered a nice breakfast and pool. Easy in and out. Clean
Sandra
2024 年 4 月入住 1 晚
10/10 超赞
Cynthia
与家人出行
2024 年 4 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Big rooms, cozy. mini fridge in the room ran too cold and froze all our drinks and food over. found it odd that the windows on the second floor opened all the way with no screen. someone could easily jump or fall out of the second story
Cynthia
2024 年 4 月入住 3 晚
6/10 一般
Christian
与家人出行
2024 年 4 月 23 日
满意:员工和服务、服务设施、住宿条件和设施
The hotel was nice, but did not offer daily housekeeping, and even though that could be overlooked, on the last day it did NOT have hot water for the shower.
Christian
2024 年 4 月入住 3 晚
4/10 很差
Michael
商务旅客
2024 年 4 月 23 日
不满意:服务设施
Had an issue with night clerk on 4/20/2024. One of my staff got locked out of room about 11:30pm. Went to front desk to talk to night clerk and he was no where to be found. There were other people up there trying to reach him as well. He had shone signs of being intoxicated about 11pm when we witnessed him last. Tried repeatedly to call with no answer. Banging on door and window to office with no response. Contacted another Baymont in the area and the owner showed up from other location. He happened to know owner of the one we were staying at. Upon entering the coded door and opening the office door the night clerk was passed out in the floor. By 1:30am my staff finally got new key to room, guest that were waiting left for new hotel. Was not happy.
Michael
2024 年 4 月入住 2 晚
2/10 糟糕
Michael
与配偶出行
2024 年 4 月 22 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Waited 10-15 minutes at checkin for someone to arrive at the desk. Upon arriving in our room there were candy wrappers left behind the toilet and the room lacked a good cleaning. During our stay we never saw anyone behind the desk or in breakfast area. Saying they offer breakfast is overrated as choices are very limited. Experienced a terribly disruptive evening as several groups arrived after 11pm to checkin, however, no one was at the desk. These folks began calling the office as instructed, but no one responded. After that proved unsuccessful they began knocking on doors waking others in their rooms. This went for at least several hours all because no one was working the desk. Management lacks customer service expected by a well-known franchise, as well as, creating potential security issues for customers as there is no supervision of those entering the hotel. Do not recommend this hotel.
Michael
2024 年 4 月入住 2 晚
4/10 很差
Brydgette
与家人出行
2024 年 4 月 21 日
不满意:清洁度、员工和服务、服务设施
We’ve stayed at this hotel several times in the past, but this property has become dirty & disgusting. We had to beg for enough towels for the number of people in the room & we’re told several times the towels were “in the dryer”. The 2nd night, we asked for more towels….gave 4 (for a reservation with 5) & were given back 3 & told they’d bring some later. Took a remote down for batteries later & asked for towels a 3rd time - got 1 battery replaced in the remote (still didn’t work) & 2 waded up towels (they were at least warm). Lounge chairs in the pool were destroyed & falling in. There were chips on the floor in the lobby. The pull out couch was a sunken mess & we couldn’t even use the pull out bed due to springs popping out. The couch had something that looked like hot chocolate powder all over it. There were stains on the sheets & several towels. Absolutely ridiculous & I will avoid this hotel in the future.