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关于尤金/斯普林菲尔德希尔顿花园酒店的点评

3 out of 5
尤金/斯普林菲尔德希尔顿花园酒店
3528 Gateway Street, Springfield, OR

点评

8.8

超赞

10 分 - 超赞。566 条好评，共有 1000 条点评" "
8 分 - 还可以。270 条好评，共有 1000 条点评" "
6 分 - 一般。94 条好评，共有 1000 条点评" "
4 分 - 很差。47 条好评，共有 1000 条点评" "
2 分 - 糟糕。23 条好评，共有 1000 条点评" "

9.2/10

清洁度

9.0/10

员工和服务

8.2/10

服务设施

9.0/10

住宿条件和设施

8.6/10

环保

点评

8/10 还可以

CHOR YAN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

Eric and Karen，North Vancouver

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Front desk 于 2024 年 5 月 7 日 的回复
•Hello Eric, we are happy to hear you enjoyed your stay here at the Hilton Garden Inn Eugene Oregon, our goal is to make your stay the best it can be. We hope to receive 5 stars the next time you are here with us. If there is anything we can do to make your stay any brighter, just let any team member know and we will make it right.

2/10 糟糕

Katrina M

不满意：住宿条件和设施
2024 年 4 月入住 2 晚

10/10 超赞

donald

与家人出行, 团体旅客
Nice hotel and rooms.
2024 年 4 月入住 2 晚
Front Desk 于 2024 年 5 月 7 日 的回复
•Hello, we are happy to hear you enjoyed your stay here at the Hilton Garden Inn Eugene Oregon, we appreciate your 5-star review! our goal is to make your stay the best it can be. We hope to see you in the near future for another fantastic stay.

6/10 一般

Anji

满意：住宿条件和设施，清洁度
不满意：员工和服务
We had been traveling all day and were very tired and hungry. We checked in and headed to our room. The key didn’t work. Headed back down (long line to check in) she gave us a new key, headed back up, key didn’t work, headed back down, gave us a new key and said she would send security. Key didn’t work so we waited for security. He joined us and walked us to our room and unlocked the door, much to our surprise, that he walked us to a different room. She wrote the wrong room # on the card. I even asked her when I went down if it was the right room # and she said yes. They were just having trouble with keys.
2024 年 3 月入住 1 晚

10/10 超赞

Tom

满意：住宿条件和设施，员工和服务
2024 年 3 月入住 1 晚
Front Desk 于 2024 年 5 月 7 日 的回复
•Hello, we are happy to hear you enjoyed your stay here at the Hilton Garden Inn Eugene Oregon, we appreciate your 5-star review! our goal is to make your stay the best it can be. We hope to see you in the near future for another fantastic stay.

8/10 还可以

Kendal

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Convenient stop along the I5. Affordable. Shower not great and breakfast a bit confusing but otherwise a good experience.
2024 年 3 月入住 1 晚

8/10 还可以

Rocky

2024 年 2 月入住 1 晚

10/10 超赞

Pearl

与家人及幼儿出行, 与家人出行
满意：员工和服务，清洁度
We enjoyed the stay. We just wished that the heated pool was actually heated.
2023 年 12 月入住 1 晚
Terry 于 2024 年 2 月 8 日 的回复
Hi Pearl, thank you for taking the time to share your experience with us at Hilton Garden Inn Eugene/Springfield! We're glad that you liked your room. We apologize about the pool not being as warm as you would have like. Your comments are important to us, and we will keep them in mind as we are always working to improve our guest experience. We look forward to welcoming you back to our hotel in the future.

4/10 很差

Ashley

与家人及幼儿出行, 与家人出行, 团体旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property is undergoing construction and it’s loud. No afternoon quiet/relaxation. There was no warning and no discount for the inconvenience.
2024 年 1 月入住 1 晚

2/10 糟糕

Danielle

满意：员工和服务，清洁度
不满意：住宿条件和设施
2024 年 1 月入住 1 晚

10/10 超赞

Marianne，Eugene

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I was able to get a room during the power outage staff was friendly room was nice bed was comfortable
2024 年 1 月入住 1 晚
Terry 于 2024 年 2 月 8 日 的回复
Hi Spencer, thank you for taking the time to share your experience with us at Hilton Garden Inn Eugene/Springfield! We're glad that we were able to accommodate you during the power outage. Your comments are important to us, and we will keep them in mind as we are always working to improve our guest experience.

10/10 超赞

Barbara

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very welcoming
Excellent customer service
2024 年 1 月入住 1 晚
Terry 于 2024 年 2 月 8 日 的回复
Hi Barbara - Thank you for taking the time to share your experience with us at Hilton Garden Inn Eugene/Springfield! We're glad that you liked your room and our customer service. Your comments are important to us, and we will keep them in mind as we are always working to improve our guest experience. We look forward to welcoming you back in the future!

10/10 超赞

Sherri

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Terry 于 2024 年 2 月 8 日 的回复
Hi Sherri, thank you for taking the time to share your experience with us at Hilton Garden Inn Eugene/Springfield! We're glad that you liked your room. Your comments are important to us, and we will keep them in mind as we are always working to improve our guest experience. We look forward to welcoming you back in the future.

10/10 超赞

Debbie

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
we enjoyed our stay, room was spacious, clean, beds were comfortable, clean, inviting I liked the small microwave and fridge bathroom was nice and spacious
2023 年 11 月入住 3 晚

10/10 超赞

Sherri

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Close to freeway, dining, shopping and always clean and comfortable
2023 年 11 月入住 1 晚

10/10 超赞

Ray

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚

10/10 超赞

Julianne

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent property
2023 年 11 月入住 2 晚

10/10 超赞

Joseph，San Jose

满意：清洁度、员工和服务、住宿条件和设施
Great staff
2023 年 11 月入住 4 晚

10/10 超赞

Patrick

Excellent
2023 年 11 月入住 1 晚

10/10 超赞

Mark

2023 年 11 月入住 2 晚

6/10 一般

Deborah

满意：清洁度、员工和服务、住宿条件和设施
Good for short stay. Soft pillows. Like coffee maker, micro and frige. Two things I didnt like: air conditiiner didnt run well. Did not coolbrum at my preferred settings. Fan did not run constantly, which id what I prefer. No body wash included.
2023 年 11 月入住 2 晚

10/10 超赞

Jim

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 3 晚

10/10 超赞

Victoria

带宠物出行, 与配偶出行
满意：服务设施
Thanks for allowing dogs. Room was clean, comfortable
2023 年 10 月入住 1 晚

10/10 超赞

Keturah

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Always a good quality at a Hilton. The beds amd pillows are always so comfortable. Clean and well kept. Great customer service
2023 年 10 月入住 1 晚

10/10 超赞

Nancy

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and nice condition. Thoughtfully designed and functional. My room was bright and comfortable.
2023 年 10 月入住 1 晚

10/10 超赞

Alexandra

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing customer service!
2023 年 10 月入住 3 晚

10/10 超赞

Alison

2023 年 10 月入住 1 晚

10/10 超赞

Robin

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The girl at the front desk was very helpful with a smile
2023 年 10 月入住 1 晚

8/10 还可以

Naomi

与家人出行
满意：员工和服务，清洁度
Parking was plentiful and the property was clean.
2023 年 10 月入住 1 晚

6/10 一般

Kacie

与配偶出行
满意：员工和服务
不满意：住宿条件和设施，服务设施
We probably wouldn't come here again unless we were in a pinch. We didn't have a horrible experience, but we definitely paid way more than what the room, amenities, and cleanliness was worth. The staff was fine! They were friendly and helpful. The complementary breakfast was okay, but limited, and the hot food meal options were way overpriced. There's an Ihop super close, don't waste your money with the breakfast if you don't have to. Basically, we have had cleaner and more reasonably updated hotels with far better amenities and breakfasts, and paid much less than we did here.
2023 年 9 月入住 1 晚

10/10 超赞

Nelson

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 2 晚

10/10 超赞

quincey

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay will go back
2023 年 9 月入住 2 晚

10/10 超赞

Ray

2023 年 9 月入住 1 晚

6/10 一般

Tracy

与配偶出行
TV remote did not work, requested housekeeping they never came.
2023 年 9 月入住 3 晚

10/10 超赞

Todd

满意：清洁度、员工和服务、住宿条件和设施
Clean and nice location
2023 年 9 月入住 3 晚

6/10 一般

Deanne

与配偶出行
满意：清洁度、员工和服务、服务设施
It worked well...good location. A little dated. No SMART TV.
2023 年 9 月入住 1 晚

10/10 超赞

Scott

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 3 晚

4/10 很差

Andrew

不满意：住宿条件和设施，员工和服务
2023 年 9 月入住 3 晚

10/10 超赞

Betty

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 3 晚

10/10 超赞

Ray

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚

6/10 一般

ricky

与家人出行
满意：员工和服务
不满意：住宿条件和设施，服务设施
Shimmy down spa I got a room there for that I would have got a less expensive place with better amenities Had to pay even for basic breakfast
2023 年 9 月入住 2 晚

10/10 超赞

ed

满意：员工和服务，清洁度
2023 年 9 月入住 1 晚

4/10 很差

Danie

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Didn't receive the room I ordered, very small. Very small pool/sauna. and food sucks! Go across to IHOP, don't recommend eating here. Probably won't stay here again.
2023 年 8 月入住 1 晚

2/10 糟糕

tanya

满意：清洁度
不满意：客房舒适度
Run!!
I was displeased. With how much i paid and i coukd hear the party in room next to me. Imto the morning. The fridge made a squealing sound all night. I frankly had a better service the day before at the comfort inn and suites.
2023 年 8 月入住 1 晚

8/10 还可以

Dennis，Las Vegas

与家人出行
满意：清洁度、员工和服务、服务设施
Good stay with a couple of pesky mechanical issues that were not resolved
2023 年 8 月入住 3 晚

10/10 超赞

Nancy

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚

8/10 还可以

Aaron

满意：清洁度、员工和服务、住宿条件和设施
The kitchen staff and bartenders were exceptional. They were very attentive aand accomodating. All of them were pleasant and available.
2023 年 7 月入住 4 晚

8/10 还可以

Sari

满意：清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 1 晚

8/10 还可以

Courtnee

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Price gouging at its finest
Nice hotel, way overpriced the rooms due to an event in the area. I paid almost $400 night in a small town.
2023 年 7 月入住 3 晚