外观

关于凯艺酒店及会议中心的点评

2.5 out of 5
凯艺酒店及会议中心
383 E Leffel Ln, Springfield, OH

点评

5.2
10 分 - 超赞。78 条好评,共有 783 条点评" "
8 分 - 还可以。115 条好评,共有 783 条点评" "
6 分 - 一般。172 条好评,共有 783 条点评" "
4 分 - 很差。197 条好评,共有 783 条点评" "
2 分 - 糟糕。221 条好评,共有 783 条点评" "

5.4/10

清洁度

6.2/10

员工和服务

5.0/10

服务设施

4.8/10

住宿条件和设施

5.6/10

环保

点评

10/10 超赞

真实旅客

2019 年 4 月入住 1 晚
Manager 于 2019 年 4 月 6 日 的回复
To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

4/10 很差

Diana

与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our room was clean, thats the only up side . We were on the 2nd floor, no elevator. Breakfast was only a muffin or cold cereal. Waffle machine wasnt working properly. Only 1 staff member at checkin and he apparently was new. Room was noisy from outside noises and air conditioner. The pillows were the size of couch pillows only flat
2024 年 5 月入住 1 晚
Manager 于 2024 年 5 月 21 日 的回复
Hello Diana,We appreciate you taking the time to share your feedback with us. Please feel free to contact our management team directly with any further concerns you may have regarding your recent stay.

4/10 很差

Wendy

满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
The room was clean. The property is declining. Bathroom had been refinished but not by a professional. No ELEVATOR. Our room was litterally the farthest from the front desk on the 2nd floor. Day 1 tv remote not working. Front desk replaced batteries but still didnt work and wasnt walking back. Day 2 parked close to doors to the room only to have the key card not working. Walked back to the front. They had only activated for 1 night. Also refrigerator not working. Property was close to our event. You get what you pay for. But we will not be staying here again.
2024 年 5 月入住 2 晚
Manager 于 2024 年 5 月 21 日 的回复
Hello Wendy, We apologize for the inconveniences you experienced during your stay. We appreciate your feedback and will address these issues with the relevant departments for improvement. Your comments are valuable to us as we strive to enhance our guests' experiences.

8/10 还可以

Jane

Clean room and comfy beds. Hair dryer didn’t work and only luke warm water from bathroom faucet. Nice to have actual hot water. Decent value for the money
2024 年 5 月入住 2 晚
Manager 于 2024 年 5 月 20 日 的回复
Hello Jane,We appreciate your feedback on the cleanliness and comfort of your stay. We're glad you found the beds comfortable. We'll ensure the maintenance team checks the hair dryer and water temperature. Thank you for choosing our hotel for your trip.

2/10 糟糕

Peggy

商务旅客
不满意:清洁度、员工和服务、住宿条件和设施
Extremely dirty. Smokey, loud and outdated
2024 年 5 月入住 1 晚

2/10 糟糕

SANDRA

不满意:清洁度、员工和服务、住宿条件和设施
Our employee left after first night to find other accommodations elsewhere.
2024 年 5 月入住 3 晚
Manager 于 2024 年 5 月 21 日 的回复
Hello SANDRA,We are sorry to hear about your experience and appreciate your feedback. We encourage all our guests to reach out to us during their stay if they encounter any issues, so we can address them promptly. Your comments will be shared with our team for improvement.

8/10 还可以

Kathryn

与家人及幼儿出行
满意:清洁度、员工和服务、住宿条件和设施
We were happy with our overall stay at this location. Rooms were clean and the pool was great for our family with grandchildren. Sadly the property is showing signs of wear and tear. The external door to the hallway was never locked from the outside, which caused some concerns for safety (nothing happened, though). The breakfast bar was good with waffles, cereal and fruit. There are several food options at this exit, and it was convenient to the graduation and wedding we attended over the weekend. The rates are good and the staff attentive, so we would recommend this hotel.
2024 年 5 月入住 4 晚
Manager 于 2024 年 5 月 14 日 的回复
Hello Kathryn,Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the cleanliness of our rooms and the amenities we offer. We are sorry for any concerns you had regarding safety and will address this internally. It's great to know that our breakfast options and convenient location met your needs. We appreciate your recommendation and hope to welcome you back in the future.

2/10 糟糕

Jack

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
We canceled our reservation, this hotel is awful.
2024 年 5 月入住 1 晚
Manager 于 2024 年 5 月 13 日 的回复
Hello Jack, We're disappointed to hear about your experience. If you have any further feedback, please reach out to our management team directly to address your concerns.

4/10 很差

Danielle

团体旅客
不满意:清洁度、服务设施、住宿条件和设施
Anyone can walk into the hotel. Outside doors are not locked. Hallways smelled like pot. Room is old and air conditioner didn’t work and had to move to a new room. Hot tub was broken. This place is a dump.
2024 年 5 月入住 1 晚
Manager 于 2024 年 5 月 4 日 的回复
Hello Danielle,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We take the security of our guests seriously and will address your concerns with the team. We strive to provide a comfortable environment for all our guests and regret to hear that we fell short in meeting your expectations. Your comments will be shared for further review and improvement.

8/10 还可以

Glenn

满意:清洁度
2024 年 4 月入住 1 晚
Manager 于 2024 年 4 月 26 日 的回复
Hello Glenn,We appreciate you choosing to stay with us! Please feel free to reach out if you have any feedback to share from your recent experience at our hotel. We want to ensure we address any concerns you may have.

6/10 一般

Stephanie

与家人出行
满意:员工和服务
Hallways and rooms smelled of smoke. Doors from outside coming onto property are opened at all times and not secure/locked or have keyed access Anyone can just walk in.
2024 年 4 月入住 1 晚
Manager 于 2024 年 4 月 23 日 的回复
Hello Stephanie, We appreciate your feedback and will address your concerns with our team to ensure a comfortable and secure environment for all our guests. Your safety and satisfaction are our top priorities, and we thank you for bringing this to our attention.

2/10 糟糕

Sara

The exterior was extremely noisy and busy. I spent a total of 4 minutes in the room before I declined to stay and requested a refund. The room was unclean, stains on the mirror and walls of the bathroom, paint chips on every wall and door in addition to being able to hear all of the noise from the exterior. After being assured I’d be refunded the facility went back on that request and neither I or Expedia could get adequate customer service. I’m a traveling professional who runs a small business and I’ve never had this problem before. The poor customer service was just as concerning as the state of the property and room. It is not as advertised from the second you arrive sadly.
2024 年 4 月入住 2 晚
Manager 于 2024 年 4 月 23 日 的回复
Hello Sara, We apologize for the inconvenience you encountered during your recent stay. We strive to provide a comfortable environment for all our guests and regret that your expectations were not met. Your feedback will be shared with the appropriate teams for further review. We encourage you to reach out to our management team directly to address any outstanding concerns. Thank you for sharing your experience with us.

4/10 很差

Madylan

与配偶出行
不满意:住宿条件和设施,清洁度
The room smelled strongly of marijuana and some of the furniture was stained
2024 年 4 月入住 1 晚
Manager 于 2024 年 4 月 23 日 的回复
Hello Madylan, We apologize for any inconvenience caused during your stay. We value all guest feedback and will address this matter with our team to ensure a pleasant experience for all future guests.

2/10 糟糕

Bridget

不满意:清洁度、员工和服务、住宿条件和设施
Never ever again
2024 年 4 月入住 1 晚
Manager 于 2024 年 4 月 23 日 的回复
Hello Bridget, We're sorry to hear you won't be returning. Please feel free to reach out to our management team to discuss your concerns further.

10/10 超赞

sharlet

2024 年 4 月入住 4 晚
Manager 于 2024 年 5 月 6 日 的回复
Hello sharlet,We are thrilled to hear that you had a wonderful experience during your stay with us! Please don't hesitate to reach out if there's anything else we can assist you with.

4/10 很差

Teresa

与家人出行
不满意:住宿条件和设施
Key cards did not work well. It was noisy because of the pool. Facilities need to be updated. The breakfast was minimal.
2024 年 4 月入住 2 晚
Manager 于 2024 年 4 月 15 日 的回复
Hello Teresa, We appreciate your feedback regarding the key cards, noise level, facilities, and breakfast. Should you wish to discuss your experience further, please do not hesitate to reach out to our management team for assistance and clarification.

8/10 还可以

khrystal

满意:清洁度
不满意:员工和服务
2024 年 2 月入住 7 晚
Manager 于 2024 年 3 月 22 日 的回复
Hello khrystal, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

6/10 一般

Leonardo

与配偶出行, 商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I can't believe how disgustingly filthy and unsafe this place turned out to be!
2024 年 3 月入住 3 晚
Manager 于 2024 年 3 月 18 日 的回复
Hello Leonardo, We apologize for any inconvenience caused during your stay. Your feedback is appreciated and will be shared with our team for their review and improvement. Please contact management directly to further discuss your concerns.

8/10 还可以

Brad

商务旅客
满意:员工和服务,清洁度
The breakfast left a lot to be desired. The pool area was way too cold.
2024 年 3 月入住 4 晚
Manager 于 2024 年 3 月 18 日 的回复
Hello Brad, We appreciate your feedback and apologize for any disappointment you experienced. Your comments will be shared with our team for review. Please do not hesitate to contact our management team directly with further details to assist in addressing your concerns.

4/10 很差

Nicole

与家人及幼儿出行
不满意:清洁度、员工和服务、住宿条件和设施
There are multiple doors around the hotel where you can go inside to access your room none of them lock or require a key card to get in anyone could just walk in. At the pool someone noticeably on drugs came and danced with a rug and then covered up with it in front of the bathroom. Beds are extremely hard.
2024 年 3 月入住 2 晚
Manager 于 2024 年 3 月 6 日 的回复
Hello Nicole, We appreciate you sharing your feedback with us. We encourage guests to report any concerns promptly to our staff for immediate assistance. The safety and security of our guests is a top priority, and we will address the door access points accordingly. We regret to hear that your experience at the pool did not meet your expectations and will look into improving our poolside supervision. Thank you for bringing these issues to our attention.

8/10 还可以

Judith

2024 年 2 月入住 1 晚
Manager 于 2024 年 3 月 22 日 的回复
Hello Judith, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 超赞

Erlante

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Been staying there every time I go to Ohio so it’s been pretty nice.
2024 年 1 月入住 3 晚
Manager 于 2024 年 2 月 6 日 的回复
Hello Erlante,Thank you for being a loyal guest and choosing our hotel during your visits to Ohio. We're delighted to hear that you have consistently enjoyed your stay with us. It's always a pleasure to provide a comfortable and pleasant experience for our guests. We look forward to welcoming you back on your next trip to Ohio!

2/10 糟糕

jaime

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Do not Stay here!! People live here. Smells like a bar. The room was disgusting had blood stained shower curtains and tub. Domestic disputes in the hallway and rooms. Honestly would doubt if a prostitution ring isn't going on.
2024 年 1 月入住 2 晚
Manager 于 2024 年 1 月 31 日 的回复
Hello jaime, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience or discomfort you may have experienced during your stay. We take all guest concerns seriously and have shared your comments with our management team for review. We strive to provide a safe and pleasant environment for all our guests and will address any issues accordingly.

6/10 一般

Richard

商务旅客
满意:员工和服务,清洁度
不满意:客房舒适度
Overnight stay
Clean room and friendly staff. Hall ways aren’t carpet and you can hear everything in rooms. Breakfast buffet was basically a continental breakfast
2024 年 1 月入住 1 晚
Manager 于 2024 年 1 月 29 日 的回复
Hello Richard,Thank you for choosing our hotel for your stay. We appreciate your positive feedback regarding our clean rooms and friendly staff. We apologize for any inconvenience caused by the hallway flooring and noise levels in the rooms. We understand that a peaceful stay is important, and we will take your feedback into consideration for future improvements. We hope you had an enjoyable overall experience with us.

4/10 很差

Brady

满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
Pick a place with rooms that opens onto I-70
If you want a quiet place, this is not your spot. The rooms all open onto this cavernous space that gathers up all the chaos of the other guests’ nonsense and misery and pipes it into your room
2024 年 1 月入住 1 晚
Manager 于 2024 年 1 月 17 日 的回复
Hello Brady, We apologize for any inconvenience experienced during your stay. We strive to create a comfortable environment for all our guests. We encourage you to reach out to our management team directly to discuss your concerns in further detail.

10/10 超赞

Nichole

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Manager 于 2024 年 1 月 16 日 的回复
Hello Nichole,We're thrilled to hear that you had a fantastic experience during your stay with us! We sincerely appreciate your support and hope to welcome you back for another unforgettable stay in the future.

8/10 还可以

Dawn

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Manager 于 2024 年 1 月 9 日 的回复
Hello Dawn,Thank you for choosing our hotel for your recent stay. We value your business and appreciate your time in sharing your experience. Should you have any further comments or concerns, please do not hesitate to reach out to us directly. We are always striving to improve and provide the best service possible.

10/10 超赞

Chad Michael

满意:清洁度、员工和服务、住宿条件和设施
For the price I paid I am incredibly impressed with what I received as my room very clean, very comfortable looking and right near where I need to be the front desk staff was exemplary, and I couldn’t be happier
2023 年 12 月入住 1 晚
Manager 于 2023 年 12 月 19 日 的回复
Hello Chad Michael,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found your room to be clean, enjoyable, and conveniently located. Our front desk staff takes pride in providing exemplary service, and we are thrilled that they exceeded your expectations. We hope to have the pleasure of welcoming you back in the future.

10/10 超赞

Kimberly

2023 年 12 月入住 1 晚
Manager 于 2023 年 12 月 31 日 的回复
Hello Kimberly,We are thrilled to hear that you had a wonderful stay at our hotel. It was our pleasure to have you as our guest. If you have any additional feedback or comments, we encourage you to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

10/10 超赞

Harold

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very Clean and Updated Room
This room was quite good. Clean, very comfortable bed, bathroom pretty nice. Looked like brand new faucet and shower head. Cable was good, big tv. Bible in the room a plus.
2023 年 12 月入住 1 晚
Manager 于 2023 年 12 月 5 日 的回复
Hello Harold,Thank you for choosing our hotel for your recent stay. We're thrilled to hear that you found your room to be clean and comfortable. Our team takes pride in maintaining our facilities to ensure a pleasant stay for all our guests. We appreciate your feedback and hope to welcome you back in the future.

10/10 超赞

Hayley

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hot tub and pool are amazing. This is my 2nd time here and will continue coming back.
2023 年 12 月入住 1 晚
Manager 于 2023 年 12 月 5 日 的回复
Hello Hayley,Thank you for continuing to choose our hotel for your stays. We're thrilled to hear that you enjoyed our hot tub and pool facilities. We appreciate your loyalty and look forward to welcoming you back for many more memorable experiences in the future.

10/10 超赞

Kimberly

满意:清洁度、员工和服务、住宿条件和设施
Great staff, facility clean
2023 年 12 月入住 1 晚
Manager 于 2023 年 12 月 5 日 的回复
Hello Kimberly,Thank you for your positive feedback regarding our staff and the cleanliness of our facility. We are delighted to hear that you had a pleasant experience during your stay. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

10/10 超赞

Hayley

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved the atmosphere and the pool and hot tub!
2023 年 11 月入住 1 晚
Manager 于 2023 年 11 月 30 日 的回复
Hello Hayley,Thank you so much for your feedback! We're delighted to hear that you enjoyed the atmosphere and had a great time at our pool and hot tub. We strive to create a relaxing and enjoyable experience for all our guests. We appreciate your kind words and hope to welcome you back in the future.

10/10 超赞

Bezawit

满意:住宿条件和设施,清洁度
Great
2023 年 11 月入住 1 晚
Manager 于 2023 年 11 月 29 日 的回复
Hello Bezawit,to hear that you had the opportunity to stay with us. We appreciate you taking the time to share your experience and feedback. If there's anything specific you would like to discuss or any further details you would like to provide, please contact our management team directly. We value your input and always strive to improve our guests' satisfaction.

10/10 超赞

Martha

满意:清洁度
2023 年 11 月入住 1 晚
Manager 于 2023 年 11 月 22 日 的回复
Hello Martha,Thank you for rating your stay with us! We truly appreciate your positive review and are delighted to hear that you had a great experience. We hope to welcome you back soon!

10/10 超赞

Tammy

2023 年 11 月入住 2 晚
Manager 于 2023 年 11 月 22 日 的回复
Hello Tammy,Thank you for rating our hotel with 8 out of 6! We appreciate your positive rating and are glad that you had a great experience during your stay. Should you have any feedback or suggestions, please feel free to reach out to us directly so we can continue to improve our services. We hope to welcome you back soon!

6/10 一般

Darlene

与家人出行, 带宠物出行
不满意:住宿条件和设施
The 2 doors to get into the building was broken, the lock on the room door was broken. 2 light bulbs were burnt out. Hair drier started smoking and making a trouble noise then stopped working. A very loud noise from the room above ours. Breakfast was good with coffee and waffles.
2023 年 11 月入住 1 晚
Manager 于 2023 年 11 月 19 日 的回复
Hello Darlene,Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience you may have encountered with the doors, lock, light bulbs, hairdryer, and noise disturbance from the room above. We appreciate your positive comments regarding breakfast. We value your feedback and will strive to improve our facilities and services for future guests.

4/10 很差

Regulo

与家人出行
满意:清洁度
不满意:住宿条件和设施
Overpriced
2023 年 10 月入住 1 晚
Manager 于 2023 年 11 月 11 日 的回复
Hello Regulo,Thank you for sharing your feedback regarding the pricing of our hotel. We strive to provide a value-driven experience for our guests. We appreciate your input and will take it into consideration for future improvements. Should you have any further concerns, we encourage you to reach out to our management team.

2/10 糟糕

Remona

满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
Worker was nice. Had to move out and they refunded me my money without problems.
2023 年 11 月入住 3 晚
Manager 于 2023 年 11 月 8 日 的回复
Hello Remona,We're glad to hear that our staff provided you with excellent service during your stay. We apologize for any inconveniences that led to your need to move out, but we're pleased that you were able to receive a refund without any difficulties. Thank you for sharing your feedback with us.

2/10 糟糕

Dondo

2023 年 10 月入住 1 晚
Manager 于 2023 年 11 月 22 日 的回复
Hello Dondo,Thank you for choosing our hotel for your stay. We value your feedback and we strive to provide an excellent experience for our guests. If you would like to share any specific feedback about your stay, we encourage you to reach out to us directly so we can address any issues you may have had. We appreciate your rating and hope to have the opportunity to serve you again in the future.

2/10 糟糕

RoseAnn

团体旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The lobby and pool area were probably the cleanest places of the hotel. When i turned the heat on it blew a nasty smoke/dust in the air and smelled like it wouldve caught fire if left on. I had a king room with a pull out couch. The pull put mattress had what looked like dried puke on it. There were no blankets or sheets for the pullout bed. The front office wouldnt supply anything but clean towels. The water came out rusty brown in the tub. They allowed us to switch rooms at 2 AM to a double bed room across the hall. I was in 148 and was moved to 149. The fire alarm had no batteries in it and beeped all night. I was too tired to even say anything at that point. I am very disappointed and will never get a room at that hotel again!
2023 年 10 月入住 2 晚
Manager 于 2023 年 10 月 25 日 的回复
Hello RoseAnn, We apologize for the inconvenience you experienced during your stay. This is not the quality of service we strive to provide. Your feedback will be passed on to the appropriate team members for immediate attention. Thank you for bringing this to our attention.

10/10 超赞

Emily

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great options for dinning, many restaurants near the hotel, nice pool and hot tub on site. Many stores nearby. Room was very clean.
2023 年 10 月入住 1 晚
Manager 于 2023 年 10 月 24 日 的回复
Hello Emily,Thank you for your kind feedback! We're delighted to hear that you enjoyed our convenient location with plenty of dining options nearby, as well as our clean rooms and on-site pool and hot tub. We hope to welcome you back soon!

6/10 一般

Kathy

与配偶出行
不满意:住宿条件和设施
The owner is trying to update. Our room was new and nice. Property itself needs lots of work.
2023 年 10 月入住 2 晚
Manager 于 2023 年 10 月 19 日 的回复
Hello Kathy, We appreciate your feedback and are glad to hear that you found your room new and nice. We apologize for any inconvenience caused by the property needing work and assure you that we are working on improvements. Thank you for bringing this to our attention.

10/10 超赞

brandy

2023 年 10 月入住 1 晚
Manager 于 2023 年 11 月 8 日 的回复
Hello brandy,Thank you for taking the time to provide your feedback. We are delighted to hear that you had a great experience during your stay with us. We strive to provide excellent service and ensure our guests have a comfortable and enjoyable stay. We appreciate your positive comments and hope to welcome you back in the future.

2/10 糟糕

Todd

商务旅客
不满意:员工和服务
paid for nothing
I was charged for the room and then assessed a penalty, not very friendly of your establishment when I have stayed in the past. You will lose me as a customer in the future if this is not fixed.
2023 年 10 月入住 2 晚
Manager 于 2023 年 10 月 18 日 的回复
Hello Todd ,I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

6/10 一般

Robert

不满意:住宿条件和设施,员工和服务
2023 年 10 月入住 2 晚
Manager 于 2023 年 10 月 16 日 的回复
Hello Robert, Thank you for your review. We apologize for any inconvenience you experienced during your stay and appreciate your feedback. We will strive to improve our services to ensure a better experience for our guests in the future.

8/10 还可以

cyrus

商务旅客
满意:清洁度、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
Manager 于 2023 年 10 月 15 日 的回复
Hello cyrus,Thank you for the excellent rating! We are delighted to hear that you had a wonderful stay at our hotel. We look forward to welcoming you back soon!

4/10 很差

真实旅客

与家人出行
2023 年 9 月入住 4 晚
Manager 于 2023 年 10 月 3 日 的回复
Dear Guest,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 糟糕

Christeen

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施
Came for my Aunts funeral. Drove from Wisconsin to Ohio. First there was garbage outside where you first come in..looked like some one vomited. Checked in, changed and went to the visitations. We had room 108 since it had a little sitting area in the "courtyard" from our patio door. Before I left I looked out the patio door to see beer cans and garbage. When we left to the funeral home, nobody was at the front desk. So I called once we were going out to dinner to request it be cleaned up. We want to have a couple adult drinks sitting out there and talking. BUT NOTHING!! Ceiling tiles discolored from water damaged. in the hallway it looked like some one had a bag of garbage that leaked and was dragged. No uniforms on the employees so you had no idea who was employee or a guest. Spoke to the person when I checked out and wasn't given a receipt like I ask due to printer issues. Still waiting to get my receipt. DISAPPOINTED!!
2023 年 9 月入住 1 晚
Manager 于 2023 年 10 月 1 日 的回复
Hello Christeen,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

4/10 很差

Holly

满意:员工和服务
不满意:住宿条件和设施,清洁度
desk clerk was very helpful in trying to find me a room without broken windows or window that did not lock. outside doors were not locked. room itself was clean. halls etc not so much
2023 年 9 月入住 1 晚
Manager 于 2023 年 9 月 30 日 的回复
Hello Holly,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.