Karol, thank you for choosing our hotel for your recent stay. Please accept our apologies for not living up to your expectations. We make every effort to provide clean, comfortable accommodations and excellent service, but we clearly fell short. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us.Regards,Guest Service Team

Dear Chloe, Thank you for taking the time to share your feedback. We are glad our convenient location worked well for you and that you were pleased with most aspects of your stay. However, we apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Regards,Guest Service Team

Thank you for being our loyal guest. Although we are glad to know that your previous visits were a good one, we apologize for not being at our best this time, and we deeply regret the billing issues you encountered. Since this is an anonymous review, we may need some additional information. We request you to reach out to our front desk so we can review this instance better. We would like to regain your trust and hope you will give us that opportunity in the future. Regards, Robert Siemsen, General Manager

Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Regards, Robert Siemsen, General Manager

Juihua, we are pleased your stay was a fantastic one, and we want to thank you for your nice rating. All of us at Hilton Garden Inn Stony Brook look forward to your next visit. Regards, Robert Siemsen General Manager

Thank you for your feedback and for being our guest, seiko. We apologize for the unfortunate incident of you losing your cosmetic bag. Please be assured that any property left behind in the room is always brought down to the reception area when rooms are serviced, and we hold it for 60 days. We are sorry for any inconvenience. We hope you will consider staying with us again to give us an opportunity to serve you better. Regards, Robert Siemsen General Manager

Thank you for your glorious comments of Hilton Garden Inn Stony Brook. We strive daily to please our guests and your feedback tells us we are meeting those goals. We appreciate your recommendation and look forward to serving you again whenever your travel brings you back to our area. Regards, Robert Siemsen, General Manager

Thank you for choosing the Hilton Garden Inn Stony Brook for your visit. It’s a pleasure knowing you had an overall comfortable stay. We appreciate your observation and hope to have the opportunity of welcoming you back on a future visit. Regards, Guest Relations

Dear Edith,It was a pleasure reading about the excellent service you received from us at Embassy Suites by Hilton Raleigh Crabtree. Everything we do is aimed at providing an excellent experience for our guests, so thank you for taking the time to acknowledge our efforts. Our team will certainly be delighted to hear of your kind remarks. Thank you for being our guest, and we hope you will choose us again.Sincerely, Sachin Shourie General Manager

Dear Anthony, Thank you for your recent stay at the Hilton Garden Inn Stony Brook and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call your home away from home. We enjoyed having you as our guest, and we hope to see you again soon. Regards, Guest Service Team

Dear Stefan,Thank you for your rating. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve. Regards,Guest Service Team

Dear Samantha,It was a pleasure to read your fantastic review of the Hilton Garden Inn Stony Brook. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the area.Regards,Guest Service Team

Dear Jonathan, Thank you for taking the time to review your stay and for the generous words about our our amazing associates. However, we hope you will accept our apologies for the inconvenience with our ongoing renovations. We hope that you are able to return when the work is complete as we would like for you to experience our new and improved accommodations. Thank you again, we appreciate your business.Regards,Guest Service Team

Dear Julieta,We hope your overall stay was enjoyable; however, we regret if you did not leave completely satisfied. We are grateful for your feedback, as this helps us improve going forward. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Regards,Guest Service Team

Dear Joseph,We appreciate you taking the time to leave your generous rating regarding your recent visit to the Hilton Garden Inn Stony Brook. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Regards,Guest Service Team

Dear Melissa, We deeply apologize for the inconvenience you experienced during your stay. Your feedback about the room temperature, hot water, and coffee availability is disheartening to read. Please be aware that this falls below our usual standards, and we are truly sorry for any frustration caused. We assure you that we will thoroughly investigate the issues raised, address them with our team, and take appropriate corrective measures. We appreciate your understanding and hope you have a better experience with us in the future.Regards,Guest Service Team

Dear Frank, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at Hilton Garden Inn Stony Brook. We look forward to serving you again in the future.Regards,Guest Service Team

Dear Feiyu,We appreciate you choosing our hotel. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay.Regards,Guest Service Team

Dear Heather,We appreciate you mentioning that you had an enjoyable stay overall; however, we are sorry for the discomfort caused by the mattress in your room and any inconvenience due to our ongoing reinvention project. We are committed to offering the best experience for our guests, and we will use your comments to elevate our services and accommodations. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon.Regards,Guest Service Team

Dear Debra,Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Hilton Garden Inn Stony Brook soon!Regards,Guest Service Team

Dear David,Thank you for choosing our hotel for your recent stay. We apologize for the issues you experienced due to our current modernization project. We understand your frustration, and we regret that you were not aware of this prior to your arrival. We hope that you will consider a return visit when our improvements have been completed to experience our renewed and refreshed hotel first hand. We look forward to welcoming you back soon.Regards,Guest Service Team

Dear William,Thank you for reviewing your stay at Hilton Garden Inn Stony Brook. We appreciate your feedback and are delighted that your stay with us was a great one. We look forward to welcoming you back soon!Regards,Guest Service Team

Dear jhamoy, On behalf of our team at Hilton Garden Inn Stony Brook, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the area.Regards,Guest Service Team

Dear Guest,On behalf of our team at Hilton Garden Inn Stony Brook, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the area.Regards,Guest Service Team

Dear David,We are happy you chose Hilton Garden Inn Stony Brook for your recent visit. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Regards,Guest Service Team