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关于大象宅邸旅馆的点评

4.5 out of 5
大象宅邸旅馆
Jalan Elephant Park Taro, Desa Taro Kaja, Tegalalang, Taro, Bali

点评

9.2

非常棒

10 分 - 超赞。205 条好评，共有 279 条点评" "
8 分 - 还可以。47 条好评，共有 279 条点评" "
6 分 - 一般。13 条好评，共有 279 条点评" "
4 分 - 很差。10 条好评，共有 279 条点评" "
2 分 - 糟糕。4 条好评，共有 279 条点评" "

9.4/10

清洁度

9.4/10

员工和服务

8.8/10

服务设施

9.2/10

住宿条件和设施

9.0/10

环保

点评

8/10 还可以

Mark

满意：员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 3 晚
Martha 于 2019 年 7 月 23 日 的回复
Hi There, Thank you for choosing Mason Elephant Park & Lodge for your recent trip. Hope to welcoming you again in our Lodge

6/10 一般

真实旅客

满意：员工和服务
房間內的棉被上爬了好幾隻黑色的大螞蟻，拍掉之後沒多久又爬了好幾隻上來，晚上睡的不安心，隔音也不是很好，早上被隔壁房小孩的哭聲吵醒。

10/10 超赞

Fan，HK

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Surprisingly nice
wanna have an elephant chaufeur service right out of your window? There it is. The staff there are surprisingly friendly, room cosy and elegant, environment clean and fresh(though seeing the cute elephants pooping really funny). It is a shame that I only had one night stay there. Will definately go back and if you stay there, really make your time there! One night is really too short!

4/10 很差

Angie，Taiwan

不满意：清洁度、员工和服务、客房舒适度
如果想看大象被綁在原地飼養，就花大錢去吧
我覺得這是個誇張的經驗，你花了三四百塊美金去住一晚，得到的是床舖裡的沙子讓你身體發癢。若質疑我的說法，您可以自己入住後觀察他們的工作人員是否都光著腳並且客房整理時完全沒有推動裝著乾淨床單的車子!沒錯!他們不換床單!!! 我的家人花了四五百美金去住景觀套房，結果陽台外的景觀是看到大象的腳被綁在小小的區域內餵草!!!我只能夠說這裡跟你的想像根本不一樣，你以為這裡是慈善的是友善的，但是其實只是善於廣告而已。事實勝於雄辯，若你質疑的話，請於入住時注意我說的這些情況是否如實。

10/10 超赞

euclides

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location and unique with the elephants on site
2024 年 5 月入住 2 晚

2/10 糟糕

Romana

不满意：清洁度、服务设施、住宿条件和设施
Horrible, dirty and old.
2024 年 5 月入住 1 晚

10/10 超赞

Heather

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The elephants and their mahouts were such a treasure. Staff were all so friendly and accomodation perfect. Everyone was so accommodating this was a perfect stay.
2024 年 5 月入住 1 晚

10/10 超赞

Andrea

2024 年 3 月入住 1 晚

10/10 超赞

Jennifer，Daytona Beach

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Facility was clean and well kept- you have limited dining and bar options but none of that was a deterrent as the experience with the Elephants was epic! Staff was great- we even met the owner Nigel- who was lovely! Highly recommend if your going to Bali
2023 年 12 月入住 2 晚

10/10 超赞

Marie-Laure

与家人出行
满意：服务设施，清洁度
2023 年 10 月入住 1 晚

10/10 超赞

SARA

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
My stay and experience here was once in a lifetime with the elephants. There is so much peace, they take great care of them and the staff is so attentive. I had amazing breakfast, dinner, elephant rides and feeding experience. Even my room was so cute and the views wow!
2024 年 1 月入住 1 晚

10/10 超赞

Alice

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚

4/10 很差

Jihye

2024 年 1 月入住 2 晚

10/10 超赞

Hazel

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚

8/10 还可以

fouzeddin

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚

10/10 超赞

Patricia

与家人出行
满意：服务设施
Staying at Mason lodge was an unbelievable experience. The staff are so accommodating, exceptional service!!
2024 年 1 月入住 1 晚

10/10 超赞

sebastian

2023 年 12 月入住 1 晚
Devi 于 2024 年 1 月 3 日 的回复
Thank you for staying with us!

10/10 超赞

Serene

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was A.M.A.Z.I.N.G. From check-in to check-out. The staff are ALL top level. The accommodation is beautiful. The elephant ride was memorable. Thank you Mason Safari Park for your attention to detail in everything.
2023 年 12 月入住 1 晚
Devi 于 2024 年 1 月 3 日 的回复
Thank you for staying with us and for your kind review and recommendation. We’ re glad that you enjoying every minutes experience with the elephants and our facilities. We look forward to welcoming you on your next stay with us.

10/10 超赞

Kader

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
El desayuno muy pobre
2023 年 12 月入住 1 晚

10/10 超赞

Frank

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing experience
2023 年 11 月入住 1 晚
Devi 于 2024 年 1 月 3 日 的回复
Thank you for staying with us and for your kind review. We look forward to welcoming you on your next stay with us.

10/10 超赞

Robert

2023 年 11 月入住 1 晚
Devi 于 2024 年 1 月 3 日 的回复
Thank you for staying with us!

4/10 很差

misae

满意：员工和服务，清洁度
不满意：住宿条件和设施
2023 年 10 月入住 1 晚

10/10 超赞

Suzanne

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staying at Mason Elephant Lodge was such a magical experience! It was so nice to just hang with the elephants, feed them and just experience their beauty. The park is clean, the staff were all lovely and were obviously there because of their love for the elephants. Our room was really nice. They delivered a plate of fruit to our room after we were settled in. A really nice touch! We arranged to go on the sunset safari with dinner. The elephant picked us up at our room, we rode him through a forest area and arrived at our outdoor dining area for a wonderful gourmet dinner. The elephants were eating their dinner just on the other side of the fence where we sat for dinner. Honestly what more could we ask for! The lodge has a lovely pool and a couple of dining options. I expected food to cost a lot more, and found their prices to be reasonable. It really was an amazing experience!
2023 年 10 月入住 1 晚

10/10 超赞

Léa

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Séjour fantastique ! Nous sommes juste venues pour une nuit pour découvrir l'hôtel et surtout voir les éléphants. Le parc est accessible la journée au public mais le soir, à partir de 18h un éléphant vient chercher les clients de l'hôtel pour les conduire à leur table extérieure qui donne vue sur les éléphants. C'est magique ! Les animaux sont extrêmement bien traités et nourris, c'est incroyable de pouvoir les toucher et les voir profiter de la réserve.
2023 年 10 月入住 1 晚

8/10 还可以

Sagar

满意：清洁度、员工和服务、服务设施、住宿条件和设施
This property is located above UBUD at TARO. Since it is secluded and dense forest you need to have your own vehicle because Gojek & Grab are not easily avilable. We had an smooth check - in & the staff was cooperative and spoke fluent English. Our room was Standard but had all the amenities of a 5 star hotel. Later the receptionist informed us that they are offering complimentary elephant ride to their restaurant for Ala carte dinner. We really loved it as the experience was amazing & new for us. We really enjoyed the ride. Next day was our check out so we asked the receptionist to arrange elephant ride at 9 a.m & they oblige. We enjoyed our ride & the elephant was very friendly & calm. My conclusion for this elephant park is that one should visit this park for an different experience and if you want to have close touch with elephants.

10/10 超赞

Nicol

满意：清洁度、员工和服务、服务设施、住宿条件和设施
This place was magical, the staff in every area were wonderful and so kind as well. I loved this place so much and will be back again.
2023 年 10 月入住 2 晚
Devi 于 2024 年 1 月 3 日 的回复
Thank you for staying with us and for your kind review and recommendation. We’ re glad that you enjoying every minutes experience with our facilities. We look forward to welcoming you on your next stay with us.

10/10 超赞

sylvain

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Devi 于 2024 年 1 月 3 日 的回复
Thank you for your stay with us!

10/10 超赞

SILVIA

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Absolutely Amazing and unforgettable experience!
2023 年 9 月入住 1 晚

10/10 超赞

Alastair

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Unique encounter with elephants
2023 年 10 月入住 1 晚

10/10 超赞

Alastair

团体旅客
满意：服务设施，清洁度
If you like wildlife and animals in particular this is a MUST see and stay
2023 年 10 月入住 2 晚

2/10 糟糕

Donna-Marie

与家人及幼儿出行, 与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This property is a terrible place. We arrived after booking the 'Luxury Suite' to all be thrown into communal accommodation, one big room for our family. We had to sit in the dark from 7pm whilst our young children slept. It was supposed to be a working holiday, we were unable to work that evening. We stayed 1 night as the children were tired after the 3 hour drive. We saw the elephant trainers using excessive force on the elephants (metal spikes) which they say they do not do on the website. The elephants are also chained up for the majority of the day. The hotel agreed to refund us the 5 night balance upon checkout, and we found alternate accommodation. Now, they are saying that they told us on the day that we would not be receiving a refund. We are now trying to retrieve the agreed refund through Expedia. We are deeply disappointed and in disbelief. I would not recommend this accommodation to anybody. DO NOT STAY HERE.
2023 年 9 月入住 6 晚

10/10 超赞

Patrick

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The customer service was excellent and the stafff well trained.
2023 年 10 月入住 2 晚
Devi 于 2024 年 1 月 3 日 的回复
Thank you for staying with us and for your kind review. We look forward to welcoming you on your next stay with us.

10/10 超赞

Silvia

2023 年 9 月入住 1 晚
Devi 于 2024 年 1 月 3 日 的回复
Thank you for your stay with us!

10/10 超赞

Max

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice place!
Really nice place in the Bali countryside and it comes with elephants too! You can ride, wash and feed the elephants I plus you can get a ride to dinner on one!
2023 年 9 月入住 4 晚
Devi 于 2024 年 1 月 3 日 的回复
Thank you for staying with us and for your kind review and recommendation. We’ re glad that you enjoying the experience with the elephants and our facilities. We look forward to welcoming you on your next stay with us.

10/10 超赞

Alana

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Was so much fun and totally cool going out to our balcony and having an elephant below.
2023 年 9 月入住 1 晚

10/10 超赞

Sharon

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Lovely rooms, well appointed, excellent service and an amazing experience!
2023 年 9 月入住 1 晚
Devi 于 2024 年 1 月 3 日 的回复
Thank you for staying with us and for your kind review and recommendation. We’ re glad that you enjoying every minutes experience with our facilities. We look forward to welcoming you on your next stay with us.

6/10 一般

ANGELA GARCIA

满意：员工和服务
不满意：住宿条件和设施
Antiguo, parece un museo, no esta actualizado y te cobran precios exagerados , por ser Bali. No tiene logica, mucho servicio , pero no gastan en modernizar las instalaciones , que no dudo que fueran hace 20 años de lujo, pero actualmente dan un poco de terror. Precio elevadisimo.
2023 年 8 月入住 2 晚

8/10 还可以

ZHONGYING

与家人及幼儿出行
满意：服务设施
象と楽しく過ごせます。ホテル内は清潔ですし、快適です！ 1泊だけでしたが、もう少し滞在しても良かったかな、、
2023 年 8 月入住 1 晚

10/10 超赞

Yuriko

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was great but the activities are overpriced. Restaurants were good.
2023 年 8 月入住 1 晚

8/10 还可以

Louise

2023 年 8 月入住 1 晚
Devi 于 2024 年 1 月 3 日 的回复
Thank you for your stay with us!

10/10 超赞

Alicia

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The elephants were amazing, the grounds immaculate and beautifully landscaped. All of the staff members were very friendly and welcoming. My only concern was the mustiness in our room. The air conditioning cooled sufficiently, but there was still too much moisture, making it difficult to sleep well. I would rather have had a room with operable windows and a mosquito net for the bed.
2023 年 7 月入住 1 晚
Devi 于 2023 年 12 月 6 日 的回复
Hi Alicia, Thank you for staying with us and for your kind review and recommendation. I am sorry that your experience did not meet your expectations, please allow me to express sincerest apologies. Your feedback is very important to us, We appreciate the time you took to share your concern, and it is our hope that you give us opportunity to serve you better in the future.

10/10 超赞

Kyla

满意：清洁度、员工和服务、住宿条件和设施
2023 年 6 月入住 12 晚
Devi 于 2024 年 1 月 3 日 的回复
Thank you for your stay with us!

10/10 超赞

Annabelle

满意：清洁度、员工和服务、住宿条件和设施
I loved it! It was so beautiful and the staff is amazing. The elephant we’re cute and accessible. The wifi is working but spotty. Beautiful resort. The elephant we’re chained so that was sad to see but the tails and ears we’re going so I’m assuming they we’re happy. Anyway I hope
2023 年 6 月入住 2 晚
Devi 于 2023 年 12 月 6 日 的回复
Thank you for staying with us and for your kind review and recommendation. We’ re glad that you enjoying every minutes experience with our facilities. We look forward to welcoming you on your next stay with us.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Geweldig park!
Prachtig park en geweldig om de olifanten zo te zien. We twijfelden over dierenleed, maar je krijgt een informatieve introductiefilm over het park te zien, die veel uitleg geeft. Hierdoor optimaal kunnen genieten van het park en de activiteiten!
2023 年 6 月入住 1 晚
Devi 于 2023 年 6 月 26 日 的回复
Thank you for staying with us and for your kind review and recommendation. We’ re glad that you enjoying every minutes experience with our facilities. We look forward to welcoming you on your next stay with us.

8/10 还可以

Yi-Feng

满意：员工和服务，清洁度
2023 年 6 月入住 1 晚
Devi 于 2023 年 6 月 26 日 的回复
Thank you for the feedback. We look forward to welcoming you on your next stay with us.

8/10 还可以

Viktors

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Отель больше подойдёт для семей и пар с детьми, есть что поделать и посмотреть. А так, нестоит этих денег. Массаж был неочень и кухня тоже желает лучшего.
2023 年 5 月入住 1 晚
Devi 于 2023 年 6 月 26 日 的回复
Thank you for taking the time to giving us feedback. We apologize that your experience did not meet your expectations. We would like to hear your concern about your stay experience and to assure that we address the problem and prevent any future occurrences. We appreciate the time you took to share your concern, and it is our hope that you give us opportunity to serve you better in the future.

6/10 一般

Amina

满意：员工和服务
Room felt old and dated. Workers are always trying to get tips. Would not recommend. Elephants are well treated overall but this is not an experience that we really enjoyed. Overrated
2023 年 5 月入住 1 晚
Devi 于 2023 年 6 月 22 日 的回复
Hi There, Thank you for staying with us and for your kind review and recommendation. I am sorry that your experience did not meet your expectations, please allow me to express sincerest apologies. Your feedback is very important to us, We appreciate the time you took to share your concern, and it is our hope that you give us opportunity to serve you better in the future.

8/10 还可以

Fabian

团体旅客
满意：住宿条件和设施，员工和服务
Unique experience with great people and even greater elephants :)
2023 年 6 月入住 1 晚
Devi 于 2023 年 6 月 7 日 的回复
Hi Fabian, Thank you for staying with us and for your kind review and recommendation. We’ re glad that you enjoying every minutes experience with our facilities. We look forward to welcoming you on your next stay with us.

10/10 超赞

Kerry

满意：清洁度、员工和服务、住宿条件和设施
Amazing!!
2023 年 5 月入住 1 晚
Devi 于 2023 年 6 月 7 日 的回复
Hi There, Thank you for choosing Mason Elephant Park & Lodge for your recent trip. Your feedback is valuable to us. Hope to welcoming you again in the future.