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关于东京大手町四季酒店的点评

5 out of 5
东京大手町四季酒店
1-2-1 Otemachi, Tokyo, Tokyo

点评

9.2

非常棒

10 分 - 超赞。137 条好评，共有 186 条点评" "
8 分 - 还可以。30 条好评，共有 186 条点评" "
6 分 - 一般。8 条好评，共有 186 条点评" "
4 分 - 很差。7 条好评，共有 186 条点评" "
2 分 - 糟糕。4 条好评，共有 186 条点评" "

9.6/10

清洁度

9.2/10

员工和服务

9.6/10

服务设施

9.6/10

住宿条件和设施

9.2/10

环保

点评

10/10 超赞

TSANG

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
EXCELLENT!! We will definitely stay in again in our next Tokyo Trips!
2024 年 2 月入住 1 晚
Andrew Debrito, General Manager 于 2024 年 2 月 7 日 的回复
Dear TSANG,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

8/10 还可以

KWOK YAN KING

2023 年 10 月入住 2 晚
Andrew Debrito, General Manager 于 2023 年 11 月 6 日 的回复
Dear KWOK YAN KING,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

10/10 超赞

Yao-Chung

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 3 晚
Andrew Debrito, General Manager 于 2023 年 10 月 19 日 的回复
Dear Yao-Chung,Thank you for your 5-star rating and for choosing to stay at Four Seasons Hotel Tokyo at Otemachi. We appreciate your support and hope to have the pleasure of welcoming you back in the future.Warm regards,

10/10 超赞

Alberto

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 6 晚
Andrew Debrito, General Manager 于 2023 年 10 月 19 日 的回复
Dear Alberto,Thank you for your 5-star review. We're delighted to hear about your positive experience at Four Seasons Hotel Tokyo at Otemachi. We look forward to welcoming you back in the future.Warm regards,

6/10 一般

Hui chun

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
When I checked in, there was a person at the counter who made me feel slighted. Maybe my English is not fluent enough. When I asked her to speak slowly, she felt a little arrogant. Five-star hotels have front desk workers who can speak Chinese. The staff should be basic. I don’t understand why the lady staff was treated with an attitude that made me feel uncomfortable. My boyfriend also feels the same. Other than that, everything is good
2023 年 6 月入住 2 晚

10/10 超赞

Huitzu

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 3 晚

10/10 超赞

DANNY

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
景色漂亮
2023 年 2 月入住 4 晚
Andrew Debrito, General Manager 于 2023 年 3 月 6 日 的回复
Dear DANNYThank you for choosing Four Seasons Hotel Tokyo at Otemachi and for taking the time to write a review.We appreciate your kind words about our facilities with stunning views.We are looking forward to welcoming you back to our hotel.Andrew DebritoRegional Vice President & General ManagerFour Seasons Hotel Tokyo at Otemachi

10/10 超赞

Dickie

10/10 超赞

Iching

2022 年 10 月入住 4 晚
Andrew Debrito, General Manager 于 2022 年 10 月 30 日 的回复
Dear Iching Thank you for sharing your feedback from your stay.We are looking forward to welcoming you back to our hotel.Andrew DebritoRegional Vice President & General ManagerFour Seasons Hotel Tokyo at Otemachi

10/10 超赞

ashli

满意：清洁度、员工和服务、服务设施、住宿条件和设施
AMAZING property, centrally located in the financial district. I take one solo trip yearly, and stay at FourSeasons. Otemachi did not dissapoint! The two hour massage was amaIng. George and Tsatsu at concierge are amazing! VIRTU is a vibe! Keith and his team were amazing. The pizza in the hotel is to die for! I will see you soon, FourSeasons Otemachi! The blackout curtains, comfy bed and heated toilets are amazing! The bath is cozy! Definitely a dream property in a magical city!
2024 年 5 月入住 5 晚
Andrew Debrito, General Manager 于 2024 年 5 月 21 日 的回复
Dear ashli,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

10/10 超赞

Jonathan

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Andrew Debrito, General Manager 于 2024 年 5 月 13 日 的回复
Dear Jonathan,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

10/10 超赞

Andrew

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very beautiful hotel. Beds were the most comfortable, felt like I was in a cloud. Food was amazing.
2024 年 4 月入住 3 晚
Andrew Debrito, General Manager 于 2024 年 5 月 13 日 的回复
Dear Andrew,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

10/10 超赞

HISATO

满意：清洁度
2024 年 2 月入住 1 晚
Andrew Debrito, General Manager 于 2024 年 5 月 13 日 的回复
Dear HISATO,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

10/10 超赞

Alex

满意：清洁度、员工和服务、住宿条件和设施
Easily in my top-3 list for hotel experience in Japan. Highly recommended.
2024 年 4 月入住 4 晚
Andrew Debrito, General Manager 于 2024 年 4 月 19 日 的回复
Dear Alex,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

10/10 超赞

Ashwinkumar

与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great property, with a fantastic location and service
2024 年 3 月入住 4 晚
Andrew Debrito, General Manager 于 2024 年 4 月 1 日 的回复
Dear Ashwinkumar,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

10/10 超赞

Maria，El Paso

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing!! Beautiful hotel with excellent service. The staff make every moment enjoyable offering the most personalized experience. Will go back to this hotel anytime I travel to Tokyo. Excellent in every way!!!
2024 年 3 月入住 7 晚
Fanny Guibouret, General Manager 于 2024 年 3 月 26 日 的回复
Thank you very much for being our recent guests in Kyoto and for taking the time to share your kind review.I am thrilled to hear that your experience with us was amazing in every way and that you consider us the best hotel in Kyoto. Your warm words mean the world to us, and we're truly grateful for your support.We strive to provide our guests with exceptional service and unforgettable experiences, and we're delighted that we could make your stay with us so memorable.The entire team will look forward to welcoming you back to Kyoto for another magical experience.Arigato gozaimasu.

10/10 超赞

scott

满意：清洁度、员工和服务、住宿条件和设施
Outstanding hotel
2024 年 3 月入住 1 晚
Andrew Debrito, General Manager 于 2024 年 3 月 18 日 的回复
Dear scott,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

10/10 超赞

Jiwoon

2024 年 2 月入住 6 晚
Andrew Debrito, General Manager 于 2024 年 2 月 20 日 的回复
Dear Jiwoon,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

10/10 超赞

Hsiang Yen

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚
Andrew Debrito, General Manager 于 2024 年 2 月 20 日 的回复
Dear Hsiang Yen,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

10/10 超赞

Glenn

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Five star four seasons
Everything you would expect from a Four Seasons property. A compact hotel but has everything you could possibly need. Without exception the staff were exceptional and couldn’t have been friendlier or more accommodating. We booked a twin double room and the double beds were barely big enough for a couple but just about bearable. The food was great. Spa and wellness area lovely and location for visiting Tokyo was great.
2024 年 2 月入住 3 晚
Andrew Debrito, General Manager 于 2024 年 2 月 15 日 的回复
Dear Glenn,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

10/10 超赞

Noof

2024 年 2 月入住 2 晚
Andrew Debrito, General Manager 于 2024 年 2 月 12 日 的回复
Dear Noof,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 3 晚
Andrew Debrito, General Manager 于 2024 年 1 月 30 日 的回复
Dear Guest,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

10/10 超赞

emma

2024 年 1 月入住 3 晚
Andrew Debrito, General Manager 于 2024 年 1 月 28 日 的回复
Dear emma,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

10/10 超赞

Pablo

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Estupenda experiencia. La arquitectura de interiores es bellísima y llena de detalles. Muy bien lograda la insonorización; no se oye ruido alguno dentro de las habitaciones que son espaciosas, cálidas y finamente decoradas. La calidad del servicio fue maravillosa, el concierge nos ayudó con reservas y restaurantes de manera muy eficiente. El desayuno en el restaurante fue buenisimo, la calidad de los alimentos así como la variedad fue excelente.
2023 年 12 月入住 4 晚
Andrew Debrito, General Manager 于 2024 年 1 月 11 日 的回复
Dear Pablo,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

10/10 超赞

Kyoko

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 7 晚
Andrew Debrito, General Manager 于 2024 年 1 月 16 日 的回复
Dear Kyoko,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

10/10 超赞

Joshua

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Incredible property
Incredible location next to the imperial gardens! The staff was amazing, friendly and impeccable in service. Gorgeous views of Tokyo and Mt. Fuji in in the background. Rooms were spacious and beautiful.
2023 年 12 月入住 4 晚
Andrew Debrito, General Manager 于 2024 年 1 月 8 日 的回复
Dear Joshua,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A sincere thank you
Everyone we encountered at the hotel was so hard working, courteous and proactive in their interactions with us. All of the staff we encountered, even those we just past by, offered a warm friendly greeting and an offer of assistance. We felt genuinely welcomed by the hotel staff. The housekeeping’s attention to detail was great down to making sure to dust and wipe down all services and we always had fresh towels, linens and plenty of extra waters in our room. Though the hotel was beautiful and immaculately kept, it was the staff that left a lasting impression. Four Seasons is great hotel brand but the Otemachi staff (even those still learning the ropes) were impressive. We had occasion to witness an employee (perhaps a newer employee/trainee) have a little difficulty with understanding what a guest was asking for. The employee’s reaction after profusely apologizing (there was no need to) took swift action to carry out the guest’s request. After we observed she looked down on herself and her “mistake”. Her supportive senior told her not to worry and that it was just something new she had learned. Such a refreshing supportive team all working together to achieve guest satisfaction! We want to make sure the entire staff is recognized for their teamwork and attention to detail which definitely did not go unnoticed. It was very much appreciated and respected. Thank you! Room 3711, stay 12/18-12/23
2023 年 12 月入住 5 晚
Andrew Debrito, General Manager 于 2024 年 2 月 7 日 的回复
Dear Guests,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

8/10 还可以

SHINYOUNG

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 3 晚

10/10 超赞

Carlos

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 3 晚
Andrew Debrito, General Manager 于 2023 年 12 月 7 日 的回复
Dear Carlos,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

10/10 超赞

SONGKON

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
럭셔리하고 조용하고 배드가 너무좋아서 잠을 잘잤어요!욕조도 너무좋구,직원분들이 다 너무친절해요 한국 직원분과 호텔입구 외국인직원분 너무 친절했어요!
2023 年 11 月入住 3 晚
Andrew Debrito, General Manager 于 2023 年 11 月 26 日 的回复
Dear SONGKON,저희 호텔을 이용해주셔서 감사합니다. 소중한 피드백 주신 것에 대해서 감사드리며 가까운 시일 내에 다시 모실 수 있기를 바랍니다. 앤드류 디브리토 지역총괄 부사장 & 총지배인 포시즌스 호텔 도쿄 앳 오테마치

10/10 超赞

HWANG

满意：清洁度、员工和服务、服务设施、住宿条件和设施
도쿄 호텔중에는 가장 나은 듯
2023 年 11 月入住 2 晚
Andrew Debrito, General Manager 于 2023 年 11 月 8 日 的回复
Dear HWANG,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

6/10 一般

Ji Joong

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

6/10 一般

James

满意：清洁度、服务设施、住宿条件和设施
The hotel was magnificent! Concierge was Great! The staff and Service was off, especially in Spa and Breakfast. The pool attendant kept watching us while in pool or jacuzzi and writing things down on a clipboard and talking on their microphone. A very weird experience and difficult to relax while being watched. Happened both days, wife felt uncomfortable after 1st day and didn't want to go back to pool. I finally had to ask the Lady to leave us a along the first day, which she was reluctant to do. Also, for a service charge added to all your bills, ridiculous I had to ask for refills on my water glass at Breakfast. My $300 onsen experience a night prior to this far surpassed the "Legendary" service I was supposed to receive at the 4 Seasons.
2023 年 10 月入住 3 晚

10/10 超赞

Jonathan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
As expected, the four seasons was spectacular. I highly recommend staying here and will be staying here again should I return to Tokyo.
2023 年 10 月入住 5 晚
Andrew Debrito, General Manager 于 2023 年 10 月 19 日 的回复
Dear Jonathan,Thank you for your wonderful feedback and your kind recommendation. We're thrilled to hear that you had a spectacular experience at Four Seasons Hotel Tokyo at Otemachi. We eagerly await the opportunity to welcome you back whenever you return to Tokyo.Warm regards,

10/10 超赞

Chanel

满意：清洁度、员工和服务、住宿条件和设施
Beautiful hotel
2023 年 9 月入住 1 晚
Andrew Debrito, General Manager 于 2023 年 9 月 28 日 的回复
Dear Chanel,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future.Andrew DebritoRegional Vice President & General ManagerFour Seasons Hotel Tokyo at Otemachi

10/10 超赞

Sam

2023 年 9 月入住 6 晚
Andrew Debrito, Regional Vice President and Genera 于 2023 年 10 月 19 日 的回复
Dear Sam, Thank you for your fantastic 5-star rating! We are delighted to hear that you enjoyed your recent stay with us. Your support is greatly appreciated, and we look forward to welcoming you back in the future.Warm regards,

10/10 超赞

chicheng

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 4 晚
Andrew Debrito, General Manager 于 2023 年 9 月 11 日 的回复
Dear chicheng,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future.Andrew DebritoRegional Vice President & General ManagerFour Seasons Hotel Tokyo at Otemachi

10/10 超赞

Jiri，hollywood

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Best hotel i ever
2023 年 8 月入住 3 晚
Andrew Debrito, General Manager 于 2023 年 9 月 8 日 的回复
Dear Jiri,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future.Andrew DebritoRegional Vice President & General ManagerFour Seasons Hotel Tokyo at Otemachi

10/10 超赞

DONGHEE

2023 年 8 月入住 3 晚
Andrew Debrito, General Manager 于 2023 年 9 月 8 日 的回复
Dear DONGHEE,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future.Andrew DebritoRegional Vice President & General ManagerFour Seasons Hotel Tokyo at Otemachi

8/10 还可以

Yoon Pyo

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 3 晚
Andrew Debrito, General Manager 于 2023 年 8 月 23 日 的回复
Dear Yoon PyoThank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future.Andrew DebritoRegional Vice President & General ManagerFour Seasons Hotel Tokyo at Otemachi

10/10 超赞

Keshia

2023 年 8 月入住 1 晚
Andrew Debrito, General Manager 于 2023 年 8 月 21 日 的回复
Dear Keshia,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 3 晚
Andrew Debrito, General Manager 于 2023 年 9 月 8 日 的回复
Dear Guest,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future.Andrew DebritoRegional Vice President & General ManagerFour Seasons Hotel Tokyo at Otemachi

10/10 超赞

seungmo

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
좋아요
라운지, 방, 수영장 좋아요. 이탈리안 레스토랑은 별로.
2023 年 8 月入住 3 晚
Andrew Debrito, General Manager 于 2023 年 9 月 8 日 的回复
Dear seungmo,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future.Andrew DebritoRegional Vice President & General ManagerFour Seasons Hotel Tokyo at Otemachi

10/10 超赞

Sigourney

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 6 晚
Andrew Debrito, General Manager 于 2023 年 8 月 21 日 的回复
Dear Sigourney,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future.

2/10 糟糕

Pick

不满意：员工和服务，清洁度
2023 年 7 月入住 4 晚

4/10 很差

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚

10/10 超赞

Jose

满意：清洁度、员工和服务、住宿条件和设施
This is the hotel you must stay if you want to enjoy Tokyo
2023 年 8 月入住 3 晚
Andrew Debrito, General Manager 于 2023 年 8 月 7 日 的回复
Dear Jose,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future.Andrew DebritoRegional Vice President & General ManagerFour Seasons Hotel Tokyo at Otemachi

8/10 还可以

Fahad

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 8 晚
Andrew Debrito, General Manager 于 2023 年 9 月 11 日 的回复
Dear Fehad,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future.Andrew DebritoRegional Vice President & General ManagerFour Seasons Hotel Tokyo at Otemachi

10/10 超赞

Geoff

与家人出行
满意：住宿条件和设施，清洁度
Fabulous property
2023 年 6 月入住 4 晚
Andrew Debrito, General Manager 于 2023 年 7 月 5 日 的回复
Dear GeoffThank you for choosing Four Seasons Hotel Tokyo at Otemachi and for taking the time to write a review.We’re thrilled your time with us was so amazing. We endeavor to go above and beyond to ensure our guests have a memorable experience.We are looking forward to welcoming you back to our hotel soon.

10/10 超赞

Valeria

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The property is great. More for business than for pleasure, but great place to stay.
2023 年 6 月入住 3 晚
Andrew Debrito, General Manager 于 2023 年 7 月 4 日 的回复
Dear Valeria Thank you for choosing Four Seasons Hotel Tokyo at Otemachi and for taking the time to write a review.Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to welcoming you back again soon.