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关于湖泊度假村的点评

3.5 out of 5
湖泊度假村
57-59 Main Rd, Toukley, NSW

点评

7.2

还可以

10 分 - 超赞。37 条好评，共有 114 条点评" "
8 分 - 还可以。32 条好评，共有 114 条点评" "
6 分 - 一般。18 条好评，共有 114 条点评" "
4 分 - 很差。15 条好评，共有 114 条点评" "
2 分 - 糟糕。12 条好评，共有 114 条点评" "

7.4/10

清洁度

7.6/10

员工和服务

7.2/10

服务设施

7.2/10

住宿条件和设施

7.2/10

环保

点评

6/10 一般

David

与家人及幼儿出行
Rooms are a bit tired and we could not open the shower screen fully to get in so had to dismantle it. It’s a great location right on the lake. We only stopped for a weekend stay but would not want to do a longer stay
2024 年 3 月入住 2 晚

2/10 糟糕

Les

不满意：员工和服务、服务设施、住宿条件和设施
Uncomfortable bed, street noise annoying, room was not up to par for the price paid.
2024 年 3 月入住 2 晚

4/10 很差

Anders-Henrik

2024 年 2 月入住 1 晚

2/10 糟糕

May

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Words of an advice, Don't stay there!!! The room given to us stunk of cigarettes smell. We asked the hotel to change the room and the hotel refuses. Under no choice, we had to reject the booking. Then the hotel lied yo us that Expedia would charge us cancellation fees. I told the hotel that I wasn't cancelling my booking. Instead, I rejected the booking as the hotel failed to provide a clean room. The hotel refuses to resolve the situation and told us to wait until next Monday to brush us off. We were just tourists there and who would stay there until next Monday to sort things out?! Hence, I had to ask Expedia to step in to resolve the issue. Finally the hotel gave us another room which didn't stink of cigarettes. Overall, the room's tidiness level is poor. Lots of signs saying that we would be fined if we don't clean the room. With the fact that the hotel lies to us about cancellation fees, we were under a lots of stress staying in the hotel and tried to make sure we clean as we go to avoid hectic fines. Overall, the facilities and the room conditions are pretty bad and require some maintenance.
2024 年 2 月入住 1 晚
Manager 于 2024 年 2 月 14 日 的回复
It's a shame that you are writing negative however here are the facts, you booked a disabled room which does not smell like cigarettes at all however after your request we changed your room to a two-bedroom apartment and yet you are still not happy and pretended that everything was fine. try to be more assertive madam. All the best

8/10 还可以

David

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The first room we checked into was not very clean so they moved us & the next room was better.
2024 年 2 月入住 1 晚

6/10 一般

Dominic

2024 年 2 月入住 1 晚

4/10 很差

Susan

与家人出行
不满意：住宿条件和设施
The lake and view were magnificent! The property was ok, we were only there for one night it wasn’t perfect as the blinds were broken the maintenance person was called, but never came. The pool was dirty. The apartment was not cleaned properly. This property has got so much potential to be amazing as the views are beautiful and the building is still new. It just needs a bit of tlc
2024 年 1 月入住 1 晚

4/10 很差

Tina

不满意：住宿条件和设施，清洁度
2024 年 1 月入住 1 晚

8/10 还可以

Alina

2024 年 1 月入住 1 晚

8/10 还可以

Cheryl

满意：清洁度、员工和服务、住宿条件和设施
OK, nice location.
Satisfactory stay in a studio room. Was fully booked during school holidays so parking was awkward and lap pool was very busy. Floors were gritty with sand/dust. Ensuite was too small to dry yourself in and the shower curtain let the water on the floor. Described as fitted to 4.5 stars but not so. Furniture was dated and there was nowhere to hang anything longer than a skirt.
2024 年 1 月入住 1 晚

8/10 还可以

Trevor，Carlton

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great little property. Rooms would be better with dimmable lights and a TV that's connected to the antenna. The internet in this ear kept dropping out via phone and hotel WiFi making local channel streaming sometimes hard. Close to the parks and Beachcombers bar. Quick drive to others restaurants.
2023 年 12 月入住 2 晚

10/10 超赞

Georgette

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 2 晚

10/10 超赞

Diane

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We loved staying here for 2 nights, the view of the lake was beautiful. The room was spacious and clean. The pool was nice. The resort was close to Norah head rock pool and lighthouse. Would stay again.
2023 年 12 月入住 2 晚

8/10 还可以

John

与配偶出行
满意：清洁度、员工和服务、服务设施
2023 年 12 月入住 1 晚

4/10 很差

Patricia

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
In need of desperate updating Furniture was equivalent of op shop buying … mismatched and poor condition Poor cleanliness. Would have not stayed except needed accom for hospital appointments and nowhere else available Too many photos to upload
2023 年 11 月入住 2 晚

10/10 超赞

Anne

2023 年 11 月入住 1 晚

10/10 超赞

Joanne

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I loved how accessible the pool, spa and sauna was. Beautiful outdoors area with a BreakFeast room. Wonderful heated pool. Friendly and approachable Management.
2023 年 11 月入住 2 晚

10/10 超赞

Scott

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good value, location and super helpful and friendly staff. Would stay again.
2023 年 11 月入住 1 晚

10/10 超赞

Robert

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
I had to ring there there was no one there at the office and also to drop off the keys , key box was broken
2023 年 11 月入住 1 晚

8/10 还可以

Lorraine

与配偶出行
满意：住宿条件和设施，员工和服务
Close to cafes ,shops,restaurants and recreation Staff member very helpful.
2023 年 10 月入住 1 晚
Manager 于 2023 年 10 月 18 日 的回复
Thank you

4/10 很差

Maureen

与配偶出行
Compared to others we have stayed in, in the area, quite disappointing. Insufficienct “extras in the bathroom “, although it was serviced appartments we did not receive any service at all, people smoking and congregating outside our room, very noisy room from traffic and vending machines. We will not use this motel again.
2023 年 9 月入住 2 晚
Manager 于 2023 年 9 月 13 日 的回复
Thank you for Taking some time and writing us the review.Firstly reception was only 10 meters. away any issue you had during your stay could have been resolved straight away if mentioned while you were here.As we are located close to the main road Unfortunately, we can't stop/control the traffic.We provide housekeeping service to all of our guests upon request.All the best

6/10 一般

Michael

与家人及幼儿出行
满意：员工和服务，清洁度
Room was ok, nothing outstanding but clean and comfortable. The main problem was there wa as lot of noise late at night. There were signs up saying “no noise after 10pm” but right up until I fell asleep at about midnight, there were loud young people making a lot of noise in the halls. And the noise really echoes off the walls. They kept me up.
2023 年 9 月入住 1 晚
Manager 于 2023 年 9 月 10 日 的回复
You can always call the reception to report any issue instead of making a complaint on a public forum. All the best

10/10 超赞

Esther

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Staff and management is very helpful and very friendly. We will definitely come back and recommend to others.
2023 年 7 月入住 1 晚
Manager 于 2023 年 7 月 19 日 的回复
Thank you!

6/10 一般

Craig

2023 年 5 月入住 1 晚
Manager 于 2023 年 5 月 27 日 的回复
Thanks for the feedback

2/10 糟糕

Jennifer

与配偶出行
不满意：清洁度、员工和服务、住宿条件和设施
room very small. breakfast was not as advertised cutlery and coffee cups were very dirty, took 1 day to get free wifi password as on one in reception. Very disapointing overall expereance. Would not recommend or stay at this property again. Booked for 3 nights but left after 2 nights
2023 年 4 月入住 3 晚
Manager 于 2023 年 5 月 4 日 的回复
Thanks for sharing your thoughts.You Advised that your mom is sick and thats why you have to go.Over breakfast is simple continental breakfast nothing fancy.All cutlery and coffee cups are washed regularly in dishwasher, you never complained about this while you were here, we could have rectified any issue you had

10/10 超赞

Efren

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I enjoyed my one night stay, excellent room tho bed was a little bit soft. Pool, spa and sauna were excellent. Nice views.
LAKES RESORT 于 2023 年 4 月 26 日 的回复
Thank you for the feedback.

8/10 还可以

Glenn

商务旅客
满意：服务设施
Nice area overlooking lake for breakfast. Whole complex could be a gold mine with a little upgrade.
2023 年 4 月入住 1 晚
Lakes Resort 于 2023 年 4 月 26 日 的回复
Thanks for the feedback

8/10 还可以

Shavina

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Returning visitors to the property.. love the location,price and friendly staff.. Will definitely come back 😊🌺
2023 年 4 月入住 1 晚
Manager 于 2023 年 4 月 15 日 的回复
Thank you see you again soon

8/10 还可以

Evan

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Handy to the beaches
2023 年 4 月入住 2 晚
Manager 于 2023 年 4 月 15 日 的回复
Thank you

10/10 超赞

Jeffrey

满意：清洁度、住宿条件和设施、客房舒适度
Great place to stay
Rooms are great clean and comfortable but management is a bit to be desired
2023 年 4 月入住 1 晚
Manager 于 2023 年 4 月 15 日 的回复
Thank you

10/10 超赞

Bryan

2023 年 3 月入住 1 晚
Manager 于 2023 年 3 月 29 日 的回复
Thank you for staying with us

8/10 还可以

Hayley

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Overall was great. Bit disappointed with breakfast that was included & was surprised that there wasn’t cold drinking water anywhere except the vending machine.
2023 年 3 月入住 1 晚
Manager 于 2023 年 3 月 27 日 的回复
Thank you for the feedback, Cold water is available in the breakfast room.

8/10 还可以

Jeffrey

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
2023 年 3 月入住 2 晚
Manager 于 2023 年 3 月 19 日 的回复
Thanks!

6/10 一般

Jeffrey

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
2023 年 3 月入住 1 晚
Manager 于 2023 年 3 月 18 日 的回复
Thanks

2/10 糟糕

SAMANTHA

与家人出行
不满意：员工和服务，清洁度
The cleaning staff were friendly - but clearly overwhelmed. The noise late at night was dreadful. Other guests were standing around smoking, men in large groups, people were banging on our lounge window adjacent to the lifts. There was loud music and other guests outside yelling and screaming. There was clearly no security to enforce the no noise after 10pm signs. Our unit wasn't very clean on the inside. I would never stay here again.
2023 年 1 月入住 1 晚
Vili 于 2023 年 2 月 16 日 的回复
Hi Samantha, Thank you so much for your feedback, we do apologise for the inconvenience. We will certainly look into it and improve our services in the future. Please do continue to visit us and let us ensure to make your next visit a memorable one.Thank

2/10 糟糕

真实旅客

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Worst Resort we have ever stayed in!!
Terrible! We booked their penthouse suite and arrived to no air-conditioning in our suite on a 36 degree day. Then the lift broke so everyone was using the stairs in the fire exit, they were wet and slippery as all the wet children were running up and down them from the pool. Then we returned after lunch out to the whole hotel having no power at all. The staff were very unprofessional and the whole mess was handled appallingly. We packed up at 10pm, when there was still no power and checked out and went home. The rooms are cheaply appointed and definitely NOT worth what they charge per night for this place. Do not be tricked by the words "Lake Resort" as it is so far from it. We have stayed in better 3star country motels. Even after all this we would have expected the management to call the next day to try to smooth things over or offer a refund but we haven't heard a thing. We would never recommend this accommodation!
2023 年 1 月入住 1 晚
Villie 于 2023 年 2 月 16 日 的回复
Hi, Thank you so much for your feedback, We really apologise for causing such an inconvenience for you and your stay.We will certainly look into this and ensure to improve our services in the future, We do hope that you and family will continue to visit us so that we can offer the best services possible.Thank

10/10 超赞

Jesse

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Gorgeous location, and peaceful place to relax! The super friendly and accommodating manager Paul, made our stay so much more relaxing, and it was obvious the other guests were very appreciative of him too! Free breakfast was a perfect touch, not needing to leave for food and coffee was great!
2023 年 1 月入住 1 晚
Manager 于 2023 年 3 月 3 日 的回复
Thank you

10/10 超赞

allen

10/10 超赞

Melissa

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
2 bedroom penthouse - amazing views from both sides, really nice room, great value, family friendly, great space at ground for kids to run around on grass, play/kick a ball (balls/equipment provided) while we could have a drink on the sunloungers and enjoy the views. The hotel itself has little amenities, pool only small, no proper foyer etc. Is more like an apartment block, however the important things like spacious 2 bed room, incredible views, somewhere for kids to burn some energy while we relax was really important and great for the price. Will come back.
Manager 于 2023 年 3 月 3 日 的回复
Thank You

4/10 很差

Darren

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nothing liked - room dirty - hair all through room and bathroom - minimal information provided at check-in - only information given was what they did not want you to do. Bathroom mould in grout in shower. Breakfast room filthy - all crockery/cutlery put back on shelves with dirty mixed with clean - no tongs or anything for handling food items. Hot boiled eggs left on bench in in hygienic manner.

2/10 糟糕

Angela

与配偶出行
满意：员工和服务
不满意：清洁度
The lady on the front desk was lovely. Otherwise, Lakes Resort should be your LAST resort. Thick dark hairs everywhere, a partial boot mark on the bed, marks and dust around the place... Despite assurance on their website and policies about cleanliness, they are lazy and contradictory in this respect. On arrival (and nowhere else) you are told to wash your dishes and take your rubbish to the bins at the front of the property at the end of your stay. We came away for a break from these things and at $400 per night for a Studio room, I would think this was included. The bed which sunk in the middle and the bed base with an unconcealed bracket twisted under the base were the least of our problems when it came to restful sleep... It must be known as a haven for large extended families with babies/children as there are signs everywhere about noise but it made no difference. At midnight there were people calling out to one another then at the crack of dawn, adults and children alike were screaming at one another. It's worth paying more - even double - to stay anywhere else.

8/10 还可以

Colin

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Good

10/10 超赞

Datren

2022 年 12 月入住 1 晚

10/10 超赞

Jacqueline

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fabulous stop over
A short overnight stay to break up our drive. We were greeted with a smile for our late check-in. Enjoyed a lovely breakfast by the lake before continuing our journey.
2022 年 11 月入住 1 晚

8/10 还可以

Courtney

与配偶出行
满意：清洁度、员工和服务、服务设施
Sauna and the pool
2022 年 10 月入住 1 晚

8/10 还可以

Scott

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Clean good location
2022 年 10 月入住 2 晚

10/10 超赞

DONG HO

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 9 月入住 1 晚

4/10 很差

Leanne

团体旅客
满意：清洁度、服务设施、住宿条件和设施
For what room was, it was very expensive. Also friends room wasnt ready for hours after check in & while one person cleaned, the other lay on the bed watching tv. Very dissapointing. Pool & outside area very nice. Breakfast provided but very ordinary & no teaspoons.
2022 年 9 月入住 1 晚

2/10 糟糕

Cheryl

2022 年 9 月入住 1 晚

6/10 一般

Mick

与配偶出行
满意：员工和服务，清洁度
Parking is terrible .. very noisy on lower level near the pool .. Buffet breakfast disappointing.. staff friendly & helpful .. overall it was ok but would not stay there again
2022 年 9 月入住 1 晚