It was our first time. We were accommodating in a room which was outdated, not cleaned well and the air conditioning was out of order. We notified the receptionist two times and finally they suggested us to move in another room that was not the one we paid through Expedia for and it has the same issue and construction work around. We did not have any choice and were sleeping with open windows over the night, the mattress was uncomfortable though. They may need to invest more in maintaining their facilities as we noticed many details not working properly in different areas. Otherwise, it is in a good location with great panoramic view.
Stefan
2024 年 7 月入住 1 晚
8/10 还可以
BEZALEL
2024 年 3 月 24 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
BEZALEL
2024 年 3 月入住 1 晚
10/10 超赞
Orlin
2024 年 2 月 10 日
满意:清洁度、员工和服务、住宿条件和设施
Orlin
2024 年 2 月入住 2 晚
10/10 超赞
AKGÜN
2024 年 2 月 4 日
AKGÜN
2024 年 1 月入住 2 晚
4/10 很差
Reha
团体旅客
2023 年 11 月 26 日
不满意:员工和服务、服务设施、住宿条件和设施
Not a lot of positive to say about this hotel. Check in was delayed more than 1 hour and was total disaster. The hotel feels old and worn. When we get the rooms there was no towels or bathrobe. There's no chance to 5 stars, i would say 2 stars maximum. Realy dont recommend this hotel at all
Reha
2023 年 11 月入住 1 晚
8/10 还可以
真实旅客
与家人出行
2023 年 9 月 17 日
满意:清洁度、住宿条件和设施、客房舒适度
真实旅客
2023 年 9 月入住 2 晚
8/10 还可以
BEZALEL
2023 年 4 月 26 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
BEZALEL
2023 年 4 月入住 2 晚
8/10 还可以
Ivanka
与家人出行
2022 年 8 月 13 日
满意:员工和服务,清洁度
Good spa for family with children
Fantastic nature and mineral swimming pool, terrible elevator and not working AC, suffer every night
Ivanka
2022 年 8 月入住 2 晚
10/10 超赞
Elena
与家人出行
2022 年 8 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great stay in a place with the best of natural springs and pool options - multiple pools, indoor and outdoor, hot and cool water, fantastic spa experience! The staff was very helpful and accommodating. Excellent experience, highly recommended!
Elena
2022 年 8 月入住 2 晚
8/10 还可以
Jerome,Aventura
与家人出行
2022 年 8 月 6 日
满意:清洁度、员工和服务、住宿条件和设施
Na
Jerome
2022 年 7 月入住 4 晚
6/10 一般
真实旅客
2022 年 2 月 14 日
满意:清洁度、住宿条件和设施、客房舒适度
Not too suitable for English speaking guests
The spa area was ok, as well as the treatments, however the treatments were all shorter than stated.
The main issue was that not too many of the staff spoke English, which would be expected at a 5 star hotel. Those who did though were friendly.
Also the hairdryer in the room got overheated every minute which isn’t optimal for a spa hotel, however the staff did send a new hairdryer to the room which was working sufficiently when asked about this.
真实旅客
2022 年 2 月入住 1 晚
8/10 还可以
真实旅客
与家人出行
2021 年 11 月 8 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2021 年 11 月入住 2 晚
10/10 超赞
RADOSTINA
2021 年 10 月 11 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastic stay in Maxi
Fantastic stay in the hotel. Great spa facilities, clean, heated pool, amazing view.
RADOSTINA
2021 年 10 月入住 1 晚
10/10 超赞
Georgi
与家人出行
2021 年 9 月 2 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Georgi
2021 年 8 月入住 2 晚
10/10 超赞
Anna
2021 年 6 月 17 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great experience!
Very well maintained hotel. Beautiful furniture all around the hotel. Great spa facilities. Staff were friendly and helpful. Fresh mountain air and a nice hike to the city. Will definitely stay there again!