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关于坦帕机场西岸万豪居家酒店的点评

3 out of 5
坦帕机场西岸万豪居家酒店
4312 W Boy Scout Blvd, Tampa, FL

点评

9.0

非常棒

10 分 - 超赞。359 条好评，共有 598 条点评" "
8 分 - 还可以。164 条好评，共有 598 条点评" "
6 分 - 一般。45 条好评，共有 598 条点评" "
4 分 - 很差。19 条好评，共有 598 条点评" "
2 分 - 糟糕。11 条好评，共有 598 条点评" "

9.0/10

清洁度

9.2/10

员工和服务

8.4/10

服务设施

8.8/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

James，Tampa

满意：清洁度、员工和服务、住宿条件和设施
Clean convenient and courteous staff
2024 年 4 月入住 3 晚

10/10 超赞

Lindsey

满意：员工和服务，清洁度
2024 年 4 月入住 2 晚

10/10 超赞

Stephanie

满意：员工和服务，清洁度
2024 年 4 月入住 5 晚

6/10 一般

Kathleen

满意：员工和服务
不满意：住宿条件和设施
2024 年 4 月入住 2 晚

4/10 很差

LAUREN

不满意：清洁度、服务设施、住宿条件和设施
The shower was broken, the room was not clean and mattresses were stained
2024 年 4 月入住 1 晚

8/10 还可以

Koren，Madison

与家人出行, 与配偶出行
满意：员工和服务，清洁度
We liked the location. Hotel seems a little run down. (Basketball court has broken hoop and its gated area could be torn down and renovated/replaced. Carpets are worn out/stained. Pullout couch needed more cushion and uncomfortable to sleep on.) Staff was great and accommodating! Breakfast items wonderful.
2024 年 4 月入住 5 晚

10/10 超赞

Hector

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

2/10 糟糕

Sue

与家人出行
不满意：住宿条件和设施，服务设施
I did online check on when they sent. And we arrived late but sofa bed was not set up. I called Lobby for help, he called me to lobby and he have bedding staffed ( blanket sheet and pillow 1 only.And OI work to do my bedding. I think they don’t have enough staff to work, why??? They don’t have transportation from airport and cruise port. Breakfast was good and the staff was wonderful who work inthe kitchen I see in my account they charge extra $ 30 more from my credit card
2024 年 4 月入住 1 晚
Mica - Guest Service Manager 于 2024 年 4 月 21 日 的回复
Dear Sue,Thank you so much for sharing your experience. Your feedback is very important to us. I have shared your feedback with leadership to unsure every guest experiences our spirit to serve. We hope you stay with us when your travels bring you back to the Tampa/Westshore area.Yours in Hospitality,Jamica StevensonGuest Service Manager

10/10 超赞

jarvis

满意：清洁度
2024 年 4 月入住 2 晚
JAMICA - Guest Service Manager 于 2024 年 4 月 19 日 的回复
Dear Jarvis,Thank you so much for sharing you feedback on your recent visit to Residence Inn Tampa/Westshore. We are excited to see that our “Spirit to serve” shinned through. We hope to see you when your travels bring you back to the area.Jamica Stevenson Guest service manager

10/10 超赞

Vanessa，Clifton

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very convenient location for a night stay. Staff was very friendly and accommodating.
2024 年 4 月入住 1 晚

10/10 超赞

William

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean, easily accessible to the airport, close to restaurants. Overall just a good place to stay.
2024 年 4 月入住 1 晚

10/10 超赞

Sonia

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I would prefer a better selection for breakfast
2024 年 4 月入住 3 晚

10/10 超赞

Santiago

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Expedia charges $21 for breakfast and the hotel serves breakfast complimentary to all guests. Expedia advertised breakfast service until 10:00 am and the hotel only serves until 9:30 am. It seems the application is not updated or they are just over charging the customers.
2024 年 4 月入住 1 晚

10/10 超赞

Cornelia

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was a great location & very friendly service.
2024 年 4 月入住 1 晚

4/10 很差

Shaun

满意：服务设施，员工和服务
不满意：住宿条件和设施，清洁度
Our room was very dated and dirty. The floors were worn and dirty. The walls and doors also needed a good cleaning or paint. The bed mattress was old with a big divot in the middle which made sleep uncomfortable. Someone had the fridge set on the coldest setting which froze all of our food.
2024 年 3 月入住 5 晚
Jamica S. Guest Service Manager 于 2024 年 4 月 5 日 的回复
Dear Shaun,Thank you so much for sharing your feedback on your recent stay. Your experience is below our standards and I will be using this information for further trainings. I apologize that we missed the mark with you and hope you allow us to host you again when your travels bring you to the Tampa/Westshore area.

4/10 很差

Edward

与配偶出行
满意：住宿条件和设施，清洁度
不满意：员工和服务
The Front Desk person Nan was unfriendly and unhelpful.
2024 年 3 月入住 7 晚
Mica (GSM) 于 2024 年 3 月 29 日 的回复
Dear Mr.Edward,Thank you for taking the time to share your feedback with us. I apologies that your experience was not up to the Marriott brand standard that you know and have come to expect. We take your feedback seriously and will use it to insure our "spirit to serve" shines threw to every guest who comes through our doors. Should your travels bring you back to Tampa then we would love the opportunity to host you again.Yours in Hospitality,Jamica StevensonGuest Service Manager

10/10 超赞

Mario

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent
2024 年 3 月入住 3 晚
Mica S. 于 2024 年 3 月 25 日 的回复
Thank you, Mario.

10/10 超赞

Lourdenis

2024 年 3 月入住 2 晚

10/10 超赞

Philip

2024 年 3 月入住 1 晚

10/10 超赞

Sierra

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Super friendly!! Very appreciative they let us check in early!!
2024 年 1 月入住 1 晚
Jamica, Guest Service Manager 于 2024 年 3 月 15 日 的回复
Dear Sierra,Thank you for your kind words, we have a Spirit to Serve at the Residence Inn Tampa Westshore! We hope to have the opportunity to host you again should your travels bring you back to the Tampa area!Yours in Hospitality,

10/10 超赞

Victor

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Breakfast was awesome.
2024 年 2 月入住 4 晚
Mica 于 2024 年 3 月 5 日 的回复
Thank you Victor for your Feedback on our complimentary breakfast. We work hard to ensure the happiness of each guest and are happy to know we met the mark with you. We can't wait to host you again when your travels bring you to the Tampa/Westshore area. Your's in Hospitality,Jamica StevensonGuest Service Manager

6/10 一般

jose，Everett

商务旅客
满意：清洁度、员工和服务、服务设施
This needs an update price is too much for what it is
2024 年 2 月入住 1 晚
Mica 于 2024 年 3 月 5 日 的回复
Thank you Jose for your commentary pertaining to our pricing. We take your feedback very seriously and will speak with leadership. We hope to see you soon when your travels bring you back to the Tampa/Westshore area. Yours in Hospitality,Jamica StevensonGuest Service Manager

10/10 超赞

Kristy

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Jake Shade 于 2024 年 3 月 1 日 的回复
Hi Kristy! Thank you for being our guest when your travels brought you to the Tampa/Westshore airport area. We hope to have the opportunity to host you when your travels bring you back to the area!Yours in Hospitality,

10/10 超赞

Marlene

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Jake Shade 于 2024 年 3 月 1 日 的回复
Thank you for sharing your experience, Marlene! We are happy we made you feel at home when in Tampa!

10/10 超赞

Terrence

满意：清洁度、员工和服务、住宿条件和设施
Very nice staff…efficient
2024 年 2 月入住 3 晚
Jake Shade 于 2024 年 3 月 1 日 的回复
Hi Terrence, We are so glad you found our team nice and efficient. Our entire staff has a spirit to serve and look forward to welcoming you back when your travels bring you back to the Tampa/Westshore area. Sincerely,

8/10 还可以

Hector

满意：清洁度
2024 年 2 月入住 3 晚
Jake Shade 于 2024 年 3 月 1 日 的回复
Thanks for being our guest, Hector!

4/10 很差

Indir

与家人出行
不满意：住宿条件和设施，服务设施
Building needs inside renovation
2024 年 1 月入住 2 晚
Jake Shade 于 2024 年 3 月 1 日 的回复
Hello Indir,I appreciate you taking the time to write your review. We are happy to report that we are slated to begin our renovations later this year! We hope to have the opportunity to host you in the future!Thanks again,

8/10 还可以

Bruce

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I loved your Wake-up service. Nancy at the Front Desk was very friendly to everyone. You need to supply your bathrooms with 2-ply toilet paper. Also, each garbage can should be lined with a plastic bag.
2024 年 1 月入住 4 晚
Jake Shade 于 2024 年 3 月 1 日 的回复
Hi Bruce! I will share your kind words with Nancy, she has a Spirit to Serve! Thank you for your feedback, we will look into your recommendations! Safe Travels to you!

10/10 超赞

Jason

2024 年 1 月入住 1 晚
Mica 于 2024 年 3 月 5 日 的回复
Thank You Mr, Jason for your feedback on you renitent stay at our hotel. We value Your opinion and we are so glad to hear we have met your satisfaction needs. we hope to host you again when your travels bring you to the Tampa/Westshore area. Yours in Hospitality,Jamica StevensonGuest Service Manager

10/10 超赞

Brian

2024 年 1 月入住 1 晚
Mica 于 2024 年 3 月 5 日 的回复
Thank you Brian,We are so happy to hear you enjoyed your stay with us. We take your feedback very seriously and I will share with the team how we met your standards. Yours in Hospitality,Jamica StevensonGuest service Manager

10/10 超赞

Matthew

满意：员工和服务，清洁度
2023 年 12 月入住 1 晚

10/10 超赞

Maria，Gerogetown

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Mica & Jake provided exceptional customer service!
2023 年 12 月入住 1 晚

8/10 还可以

Deborah，Middleburg

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
If you want to go to the stadium for an event, this is an easy walk, easy parking, restaurants nearby and 10 minute drive to YBor.
2023 年 12 月入住 1 晚

10/10 超赞

Michelle

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 5 晚

8/10 还可以

Tiffany

满意：清洁度、员工和服务、客房舒适度
One night stay
One night stay to see a Bucs game. Hotel was overall ok. First, it is old and could use a refresh, especially for a $300 a night stay. Although it was clean. We were told breakfast was till 10, but the lady closed it up at 9. We were able to get food, but were rushed. Found out we were told the wrong time, but i have never stayed anywhere and breakfast closed at 9, esp on a holiday. Staff was friendly. Walk friendly to the game as well and restaurants.
2023 年 12 月入住 1 晚

10/10 超赞

John

与家人出行, 团体旅客
满意：清洁度
2023 年 12 月入住 1 晚

6/10 一般

gary

与家人出行
满意：员工和服务
Good location, good price, very nice staff, but the property itself is tired and badly needs renovation
2023 年 12 月入住 1 晚

10/10 超赞

Anna

与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚

2/10 糟糕

James

商务旅客
满意：住宿条件和设施
不满意：清洁度、员工和服务、服务设施
They did not change my room. To review: had the same sheets, towels etc. for the entire stay. After complaining to both the desk person & then both the desk person & their mgr for 2 days...they finally sent someone ~6:30 PM the night before I left. "How do I make it right ?" he asks. Run away...
2023 年 12 月入住 5 晚

8/10 还可以

Debbie

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚

2/10 糟糕

Laura

2023 年 12 月入住 2 晚

10/10 超赞

Travis

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great for the Bucs game. Breakfast was perfect to start the day off
2023 年 12 月入住 1 晚
mike 于 2023 年 12 月 13 日 的回复
Thank you for sharing your experience at out hotel. We are glad to hear that you had a good stay.We hope to welcome you soon.Michael B

10/10 超赞

Anthony

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 2 晚
mike 于 2023 年 12 月 13 日 的回复
Thank you for sharing your experience at out hotel. We are glad to hear that you had a good stay.We hope to welcome you soon.Michael B

10/10 超赞

Alanna

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was very friendly. Overall clean quiet hotel.
2023 年 12 月入住 1 晚
mike 于 2023 年 12 月 13 日 的回复
Thank you for sharing your experience at out hotel. We are glad to hear that you had a good stay.We hope to welcome you soon.Michael B

10/10 超赞

Bernard

满意：清洁度、员工和服务、住宿条件和设施
Excellent
2023 年 11 月入住 3 晚
m 于 2023 年 12 月 13 日 的回复
Thank you for sharing your experience at out hotel. We are glad to hear that you had a good stay.We hope to welcome you soon.Michael B

10/10 超赞

Keith，Cypress

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Front desk staff was very friendly!
2023 年 11 月入住 2 晚
mb 于 2023 年 12 月 13 日 的回复
Thank you for sharing your experience at out hotel. We are glad to hear that you had a good stay.We hope to welcome you soon.Michael B

10/10 超赞

Douglas

与家人出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Excellent and friendly staff
2023 年 11 月入住 1 晚
mb 于 2023 年 12 月 13 日 的回复
Thank you for sharing your experience at out hotel. We are glad to hear that you had a good stay.We hope to welcome you soon.Michael B

10/10 超赞

Lisa

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Had a great stay! Highly recommend
2023 年 11 月入住 2 晚
mb 于 2023 年 12 月 13 日 的回复
Thank you for sharing your experience at out hotel. We are glad to hear that you had a good stay.We hope to welcome you soon.Michael B

10/10 超赞

James

2023 年 11 月入住 2 晚
mb 于 2023 年 12 月 13 日 的回复
Thank you for sharing your experience at out hotel. We are glad to hear that you had a good stay.We hope to welcome you soon.Michael B

10/10 超赞

Gwen

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
nancy 于 2023 年 11 月 6 日 的回复
Ms. Gwen,Thank you for taking time to let us know about your recent experience. We are happy to hear that you had a great stay.We hope to see you soon in the near future.NancyL