外观
查看供应情况

关于采尔马特弗勒尔高山酒店的点评

4 out of 5
采尔马特弗勒尔高山酒店
Unterer Mattenweg 41, Zermatt, VS

点评

9.4

绝佳

10 分 - 超赞。416 条好评，共有 570 条点评" "
8 分 - 还可以。110 条好评，共有 570 条点评" "
6 分 - 一般。25 条好评，共有 570 条点评" "
4 分 - 很差。11 条好评，共有 570 条点评" "
2 分 - 糟糕。8 条好评，共有 570 条点评" "

9.8/10

清洁度

9.0/10

员工和服务

9.4/10

服务设施

9.6/10

住宿条件和设施

9.2/10

环保

点评

8/10 还可以

Man Keung

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
The swimming and spa facilities are great to enjoy. The view of Matterhorn from the room is amazing.
2024 年 4 月入住 2 晚

10/10 超赞

Shirley

2023 年 10 月入住 1 晚

10/10 超赞

Yue May Ada

团体旅客
满意：清洁度、住宿条件和设施、客房舒适度
Overall the hotel room is exceptional, clean and well designed. Our room has a balcony and a nice Mountain View. They also serve tea/ snacks at 5-6pm and breakfast is really delicious with a large variety of choices. The staff at breakfast were great. The only disappointing moment was at check in: we were lead by Google maps to walk from train station 5min to an entrance of the hotel, at 5:15pm, and turned out it was locked. So we pressed the bell but after almost 10min no one answered. We saw some staff walked pass, and they ignored us telling us to continue with the door bell (which no one answered)… finally door opened, and we walked to reception to check in. The guy was on phone with a blunt face. The young lady was ok, attended to us, took our passports, then she answered the phone and was engaged on the phone for almost 5min. (Staff who are serving guests during check ins should not take calls and be engaged in other calls!) We were watching her on the phone waiting… These two staff at reception both had the attitude and impatient look when dealing with guests. We intended to ask about tea and breakfast timings and dinner recommendations around the area, but we didn’t want to “bother” them and so we didn’t ask anything. The waiting at the gate plus the waiting at check in was disappointing. The nice room made up and we overall were happy about the stay.
2023 年 9 月入住 1 晚

10/10 超赞

Ka Yan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A nice hotel with comfortable bed and clean bathroom.
2023 年 8 月入住 2 晚

10/10 超赞

Min

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good
2023 年 5 月入住 1 晚

6/10 一般

Chun Lok

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
The hotel is good. Room is comfortable. Facilities like the swimming pool and sauna are great. Breakfast is awesome. The only one thing that upset me is the reception staff being impolite, ruining my mood.

10/10 超赞

T.W，HK

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
很近車站，房間舒服，服務好，還有免費下午茶，有蛋糕及咖啡，唯一不足是不可以在房間煮食，甚至吃東西都不可以。
2019 年 7 月入住 2 晚

8/10 还可以

Pui Ying

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very new renovation and very nice breakfast ! I love this hotel, esp the relaxing spa and fitness area
2019 年 6 月入住 3 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 5 月入住 2 晚

10/10 超赞

Hing Cheong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
整潔又細心，滿意有驚喜

10/10 超赞

Joe，Hong Kong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
寧靜舒適
近火車站，設施完備，房間大設計特別，另早餐有特色，食物新鮮。每日有免費下午茶，自由自在享用。面向策馬特洪峰，景色優美。
2017 年 10 月入住 3 晚

10/10 超赞

jih hung

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 6 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel at Zermatt
Facilities were great. Swimming pool, spa, etc. Staffs are extremely friendly. They gave my son a small gift when they learned it was his birthday. Breakfast was great and close to train station. Great view of Matterhorn.
2017 年 7 月入住 1 晚

10/10 超赞

Him ，Chan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful and clean with surprising facilities
A wonderful experience starting from the time of check in. Staff were nice, told me for the weather forecast and nearby travel points with patience. Rooms were spacious, new and clean, especially the bathroom. Restaurant were beautifully designed, food were nice. Indoor and outdoor swimming pools, sauna rooms were available
2017 年 5 月入住 2 晚

2/10 糟糕

YIHSIANG

不满意：住宿条件和设施，员工和服务
受拘束的入住經驗，服務軟體上不足。
很爛的住宿經驗，冰箱和熱水壺全部不提供。飯店明定是不要在房間裡煮東西，一經發現罰款500CHF. 結果擴大要求房裡全部不准吃東西，包含你到超市買的烤雞等。 當然如果有需要只能在大廳旁的餐桌使用，第一晚給他需要微波的食物加熱。第二晚帶來泡麵披薩請他加熱就不開心了。 飯店要求房客不能在房裡吃東西，而不願意給相對的服務。 第二晚飯店跳電，沒有wifi,但老闆就兩手一攤不然你要我怎麼辦的樣子，非常不負責任。 更何況僅僅要求刮鬍刀，打前台號碼，老闆都在照顧小孩。需要過20分鐘處理好後，老闆打電話過來，房客親自下去前台拿取刮鬍刀片。 這樣的服務對上此星等的飯店，完全不符。 設施一切不錯，但可能因為這樣的設施，讓飯店認為不能有任何清潔上的困難，而定了此嚴苛的規定。似乎把自己當成了美術館。 強烈不推薦入住！

10/10 超赞

pei yun

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel.Good service!

10/10 超赞

Wing Chun Chris，Hong Kong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean & beautiful

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
近火車站, 有小型泳池，桑拿, 雪山景露台, 設計簡約，木製為主。職員有禮

8/10 还可以

Juan

商务旅客
满意：清洁度、服务设施、住宿条件和设施
Cumplió con la estadía. Sin embargo, la atencion no fue la mejor ni de cerca. Me gustaria atribuirselo a la cantidad de gente que habia, pero no me pareció que fuera así. Escanearon mi tarjeta de credito para "garantia del sistema", cosa que es incorrecto en muchos niveles. Me di cuenta tarde. No lo volvería a elegir.
2024 年 4 月入住 1 晚

4/10 很差

Ava

与配偶出行
满意：住宿条件和设施，清洁度
不满意：员工和服务
This place had great potential, but unfortunately we didn’t enjoy our stay as the staff was rude and generally unwelcoming. We arrived early at 10AM hoping to drop bags while we skied for the day. The check in guy (Nikolai) seemed annoyed before we even opened our mouths and told us to leave bags outside the hotel as they couldn’t be inside (okay?). We returned at 3:05PM and were told to wait in the lobby until our 3:30PM check-in. There were about 10 other tired looking travelers sitting in the lobby (some sleeping on couches). Seemed very odd that they’d rather have people and bags strewn all over the lobby rather than allow them to check in ~20 minutes early once rooms were ready. At exactly 3:30 they started the check in process which took forever because of the backlog of people. The spa was only open 3PM-8PM which we found out at 8:05PM when the doors were locked. There is also a sign on the front door telling guests to turn their brains on before entering. Just very weird and unwelcoming vibes compared to every other place we stayed. Seems like these people don’t actually like people, so perhaps hospitality is not the best industry for them?
2024 年 4 月入住 2 晚

10/10 超赞

Elizabeth，Carlsbad

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚

10/10 超赞

Kai-Olaf

满意：清洁度、员工和服务、住宿条件和设施
Perfect
2024 年 4 月入住 2 晚

8/10 还可以

Ester

与家人出行
满意：清洁度、服务设施、住宿条件和设施
The facility is great. We booked a view room and it was incredible to see the Matterhorn in different weather and times of day. Our room was clean and quiet. The pool area was well kept, sauna after long ski day was amazing. Ski bus around the corner and a short walk to the train station but the hotel shuttle picked us up when we called anyway. Breakfast had a lot of variety and was a great way to start a ski day. Housekeeping was great too. Ski locker had boot holders that were heated in the basement. It has everything you need…BUT The staff was hit and miss. You know that feeling when someone doesn’t want to help you? One morning the breakfast crew was like that, then the next morning welcome. Hot/Cold. Or like a dinner reservation “You are better off doing yourself “ and handed me a laminated list. ok. $500 room and you can’t make an effort or suggestion? Asked where we could rent skis… “maybe up by the train station”. Maybe? Do people come here to ski?? After we bought a beer in the lobby I asked “Could I get a glass of ice to take to my room?”. The guy behind the front desk “I’m not sure if I have enough”?? (Then the next day when I needed to ice my knee the woman at the front desk happily went to the kitchen and brought me a whole bag). It truly could be a 5 star experience you rave about to other people. Clearly most (not all) of these people are just on the clock and don’t care if you come back.
2024 年 3 月入住 3 晚

8/10 还可以

jim

与配偶出行
Good location, staff was great but should provide more information to first timers. Maybe an info pack. Breakfast needs fresh fruit.
2024 年 3 月入住 4 晚

10/10 超赞

Patrick Alain

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is amazing!
2024 年 3 月入住 2 晚

2/10 糟糕

Frank

与家人出行
满意：清洁度
The management was stubborn and completely inflexible. I tried to contact the General Manager to ask for help but was told he was unavailable and could not be reached. My flights were canceled due to a snowstorm and I had to check out 1 day early and was denied to make it home. Even the airlines in times of disruption allow changes. Expedia tried to contact the hotel but was told no and that there were no refunds for early departure regardless of the circumstances. Find another hotel this one wants your money and does not care about the customer at all!
2024 年 3 月入住 3 晚

10/10 超赞

Arif

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great spacious rooms, look brand new (or recently renovated). Hotel has gym pool outside area, perfect location less than 5 min walk to train station
2024 年 2 月入住 1 晚

10/10 超赞

Patrick

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚

10/10 超赞

Davit

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was perfect
2024 年 2 月入住 4 晚

10/10 超赞

garrett

2024 年 2 月入住 1 晚

10/10 超赞

Juan Carlos

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly staff blew away our expectations. The locked room and pool are just a few of the amazing amenities.
2023 年 12 月入住 4 晚

6/10 一般

peter

与家人出行
满意：清洁度
不满意：员工和服务
2024 年 2 月入住 1 晚

10/10 超赞

Pascal

2024 年 2 月入住 6 晚

10/10 超赞

Joseph

与家人出行
满意：住宿条件和设施
Wonderful!
2024 年 2 月入住 3 晚

10/10 超赞

Daniel

2024 年 2 月入住 4 晚

4/10 很差

Glenn

2024 年 2 月入住 1 晚

10/10 超赞

THIERRY

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Always a greats stay !
2024 年 1 月入住 4 晚

10/10 超赞

Ulrich

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Zentral gelegen am Bahnhof, neuwertiger Zustand von Zimmern und Spa
2024 年 1 月入住 2 晚

10/10 超赞

Windy

团体旅客
满意：清洁度、服务设施、住宿条件和设施
We got a room with Matterhorn View. Everything is amazing. Love the Spa and breakfast.
2024 年 1 月入住 1 晚

10/10 超赞

Sandro

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Hotel !
Great hotel: all service is excellent.
2024 年 1 月入住 2 晚

10/10 超赞

Aisha

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property gives cabin vibes. The rooms and bathrooms were spacious. I had two rooms both were clean and enough space for my family. Room 111 and room 311 were the rooms we stayed in. Room 311 is huge, it’s like staying in a nice size single apartment. The breakfast was ok. The staff was very nice. Would I stay here again, absolutely I would.
2024 年 1 月入住 1 晚

10/10 超赞

Kevin

2024 年 1 月入住 4 晚

10/10 超赞

Carlos

满意：员工和服务
2024 年 1 月入住 2 晚

10/10 超赞

Maxime

与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing stay in this hotel. The Matterhorn view from the room is incredible, we even got upgraded to a higher floor room which made our stay even better. The staff was super nice, the breakfast is great and the spa facilities are quite complete (sauna, steam, cold pool, relaxation area, pool indoor/outdoor with jacuzzi area etc.), really great for after ski relaxation. The hotel is also only at a 5min walk from the train station. Highly recommend
2024 年 1 月入住 2 晚

10/10 超赞

sung joo

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

10/10 超赞

Gelenda

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I loved the location and lodge feeling of the hotel. Everything was in walking distance to the restaurant and bars. The staff was friendly and most helpful.
2024 年 1 月入住 2 晚

10/10 超赞

Patrick

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
bel hotel récent
2024 年 1 月入住 1 晚

8/10 还可以

Daniel

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Die Einrichtungen waren sehr gut. Nicht gut war, dass wir erst um 15 Uhr 30 einchecken kann.
2024 年 1 月入住 4 晚

6/10 一般

carlos

2024 年 1 月入住 2 晚

10/10 超赞

Jacqueline

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful Stay at Fleurs de Zermatt
My family and I were able to spend a week skiing at Fleurs de Zermatt. Our stay was wonderful, and Nicholi and the hotel management team were friendly and made our vacation a memorable one. The hotel exceeded my expectations. The rooms were spacious, the breakfast delicious, and management was extremely helpful in planning our daily activities in Zermatt. The location is perfect for hitting the slopes and is walking distance to all of the town's eateries without being directly in the noise of the town. There is also a convenient grocery store across the street. This hotel is a hidden gem!
2023 年 12 月入住 7 晚