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关于库克维尔温德姆拉昆塔套房酒店的点评

2.5 out of 5
库克维尔温德姆拉昆塔套房酒店
1131 South Jefferson Avenue, Cookeville, TN

点评

8.0

很好

10 分 - 超赞。422 条好评,共有 1003 条点评" "
8 分 - 还可以。329 条好评,共有 1003 条点评" "
6 分 - 一般。132 条好评,共有 1003 条点评" "
4 分 - 很差。65 条好评,共有 1003 条点评" "
2 分 - 糟糕。55 条好评,共有 1003 条点评" "

8.2/10

清洁度

8.6/10

员工和服务

7.6/10

服务设施

7.8/10

住宿条件和设施

7.6/10

环保

点评

4/10 很差

Rachel

与家人及幼儿出行
满意:员工和服务
不满意:住宿条件和设施,服务设施
Was on the second floor and whenever the floor above us walked or moved at all the ceiling in our room crackled and snapped like it was going to fall in. Got zero sleep. So bad we checked out after the first night and went to a different hotel. Other guests complained about the same issue. Do not recommend staying at this location. Have stayed at other LaQuinta locations with no issues. This one was BAD. Do not stay here if you want to get any sleep.
2024 年 5 月入住 2 晚
Hotel Manager 于 2024 年 5 月 20 日 的回复
Dear Rachel,We apologize for the inconvenience you experienced during your stay. We take all guest feedback seriously and are actively addressing the noise issue to ensure a comfortable stay for all our guests. Your comments have been shared with our maintenance team for immediate resolution. We regret that we fell short of your expectations, and we hope you'll consider giving us another chance to provide you with the excellent experience that we strive for.Sincerely, Hotel Manager

8/10 还可以

Sarah

满意:住宿条件和设施,员工和服务
2024 年 5 月入住 1 晚
Hotel Manager 于 2024 年 5 月 21 日 的回复
Dear Guest,Thank you for your review! We're thrilled to hear you enjoyed your stay with us. If there's anything specific you think we could improve on to make your experience even better next time, please let us know. We hope to welcome you back soon for another great stay!Sincerely, Hotel Manager

10/10 超赞

jeffery

与家人出行
Clean and staff was professional
2024 年 5 月入住 1 晚
Hotel Manager 于 2024 年 5 月 20 日 的回复
Dear Jeffery,We're thrilled to hear that you had a fantastic experience during your stay! Ensuring a clean environment and providing professional service are top priorities for us. Thank you for your kind words, and we look forward to welcoming you back for another exceptional visit!Sincerely, Hotel Manager

10/10 超赞

Alicia

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very good over all
2024 年 5 月入住 1 晚
Hotel Manager 于 2024 年 5 月 19 日 的回复
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a very good overall experience with us. Your satisfaction is our priority, and we hope to welcome you back again soon for another enjoyable stay.Sincerely, Hotel Manager

8/10 还可以

Deborah

与家人及幼儿出行
满意:清洁度、员工和服务、住宿条件和设施
clean & nice staff
2024 年 5 月入住 2 晚
Hotel Manager 于 2024 年 5 月 20 日 的回复
Dear Deborah,We're delighted to hear that you found our hotel clean and our staff pleasant during your stay! Your positive feedback means a lot to us. If there's anything specific you think we could improve upon to earn that extra star next time, please let us know. We're always eager to enhance our guests' experience. Thank you for choosing us, and we hope to welcome you back soon!Sincerely, Hotel Manager

8/10 还可以

Ralphi

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent
2024 年 5 月入住 2 晚
Hotel Manager 于 2024 年 5 月 17 日 的回复
Dear Guest,Thank you for your review. We're glad you had an excellent experience. If there's anything we can improve to earn that extra star next time, please let us know. We look forward to welcoming you back.Sincerely, Hotel Manager

10/10 超赞

Kathleen

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Hotel Manager 于 2024 年 5 月 17 日 的回复
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had a great stay with us. Your satisfaction is our priority, and we hope to welcome you back for another wonderful experience in the future.Sincerely, Hotel Manager

10/10 超赞

Jane

满意:清洁度、员工和服务、住宿条件和设施
Friendly staff, clean, quiet, felt safe, comfy bed. Bathroom/Shower need updating.
2024 年 5 月入住 2 晚
Hotel Manager 于 2024 年 5 月 15 日 的回复
Dear Guest,Thank you for your feedback. We're glad to hear that you found our staff friendly, the hotel clean and quiet, and that you felt safe during your stay. We appreciate your comments regarding the bathroom and shower, and we'll take them into consideration for future improvements. We hope to welcome you back for another comfortable stay soon.Sincerely,Hotel Manager

10/10 超赞

Norman

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
La Quinta is always good. And I prefer interior halls. Nice n quiet
2024 年 5 月入住 1 晚
Hotel Manager 于 2024 年 5 月 8 日 的回复
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a pleasant experience with us at La Quinta. We're glad our interior halls provided the quiet atmosphere you prefer. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Sincerely,Hotel Manager

8/10 还可以

Jeffrey

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
We stayed in a suite. Very nice clean room. Bed was comfortable. The inside of the property is well maintained. Negatives: hot water was an issue. Our TV remote would not work therefore the TV was useless. The front desk changed the batteries in it but it did not fix the problem. The free breakfast was terrible.
2024 年 5 月入住 4 晚
Hotel Manager 于 2024 年 5 月 7 日 的回复
Dear Guest,Thank you for your feedback regarding your recent stay in our suite. We're delighted to hear that you found the room clean and comfortable and that you appreciated the well-maintained property. However, we apologize for the issues you encountered with the hot water, TV remote, and the breakfast. Your comments are valuable to us, and we will address these issues promptly to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely,Hotel Manager

8/10 还可以

Christopher,Kingsport

与配偶出行
满意:清洁度、员工和服务、服务设施
Overall the property was good, but when the sign out front says "Brand New Rooms" you expect that the room you stay in will be "brand new". Our room definitely could not be described as brand new. The carpet in the entry was threadbare. There was a coating of rust on some of the surfaces and the air conditioner unit filter may need to be cleaned. Also, we were able to hear the next door guest's alarm going off at 4:00 in the morning continuously for about an hour. Finally had to get up and actually go to the front desk to complain because the phone in the room didn't work. However, the bed was comfortable and the breakfast was excellent.
2024 年 4 月入住 1 晚
Hotel Manager 于 2024 年 5 月 3 日 的回复
Dear Guest,Thank you for your feedback. We're glad to hear that you found the property overall good and enjoyed the comfortable bed and excellent breakfast. We apologize for any inconvenience caused by the room not meeting your expectations regarding cleanliness and maintenance issues. We'll address these concerns promptly to ensure a better experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations on your next visit.Sincerely,Hotel Manager

6/10 一般

Amanda

与配偶出行
满意:员工和服务
不满意:服务设施
Pool not open which was a bummer. The air filter in the room seems to not have been cleaned in the last five years but over all the room was clean and the stay for over night was comfortable enough
2024 年 4 月入住 1 晚
Hotel Manager 于 2024 年 4 月 30 日 的回复
Dear Guest,Thank you for your feedback. We apologize for the inconvenience regarding the pool closure and the condition of the air filter in your room. Your comments will be shared with our team to ensure improvements are made.We're glad to hear that overall your stay was comfortable, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Manager

10/10 超赞

Elizabeth

满意:清洁度、员工和服务、住宿条件和设施
Room smelled fresh and new - no trace of smoke, or cleaned out smoke. Pillows were standard lumpy low grade.
2024 年 4 月入住 1 晚
Hotel Manager 于 2024 年 4 月 24 日 的回复
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that you found the room fresh and free of smoke odor. Your comment about the pillows is duly noted, and we'll look into ways to improve our bedding options for a more comfortable stay. We appreciate your input and hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

2/10 糟糕

Leah

2024 年 1 月入住 1 晚
Hotel Manager 于 2024 年 5 月 10 日 的回复
Dear Leah,We're sorry to hear that your experience with us did not meet your expectations. Your feedback is valuable, and we would like to learn more about what went wrong during your stay. Please reach out to us directly so we can address your concerns and work towards making improvements.Sincerely,Hotel Manager

10/10 超赞

David

2024 年 1 月入住 1 晚
Hotel Manager 于 2024 年 5 月 9 日 的回复
Dear David,Thank you for your wonderful rating! We're thrilled to hear that you had a fantastic experience during your stay with us. If there's anything specific you enjoyed or any feedback you'd like to share, please feel free to let us know. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

8/10 还可以

Nancy

带宠物出行
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Absolutely the worst chemical smell and stench that’s ever been in a room. The carpet is shredded and it’s just a disgusting place
2024 年 4 月入住 1 晚
Hotel Manager 于 2024 年 4 月 16 日 的回复
Dear Guest,We apologize for the unpleasant experience you had during your stay with us. Your feedback regarding the chemical smell and the condition of the carpet is concerning, and we take it very seriously. Rest assured, we will address these issues immediately to ensure a more comfortable and pleasant stay for our guests in the future. Thank you for bringing this to our attention.Sincerely,Hotel Manager

10/10 超赞

Kristi

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice and clean
2024 年 4 月入住 2 晚
Hotel Manager 于 2024 年 4 月 16 日 的回复
Dear Guest,Thank you for your kind words! We're delighted to hear that you found our hotel nice and clean. Providing a comfortable and welcoming environment is our top priority, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back again soon.Sincerely,Hotel Manager

6/10 一般

Susana

与家人出行
满意:员工和服务
The breakfast attendant was so nice
Bradley 于 2024 年 4 月 8 日 的回复
I will be passing this message on to our attendant whom I am sure will be thrilled to hear the news. Thank you for taking the time to let us know. Have a great week!

10/10 超赞

Pamela,Lombard

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Stay was short but facilities were clean and staff friendly
2024 年 4 月入住 1 晚
Bradley 于 2024 年 4 月 8 日 的回复
Thank you for taking the time to share your experience. So happy to hear you enjoyed your stay. See you soon!

2/10 糟糕

Howard

不满意:住宿条件和设施,清洁度
Bradley 于 2024 年 4 月 8 日 的回复
Thank you for taking the time to share your experience. We are sincerely sorry your stay did not meet expectations.

8/10 还可以

Michael

满意:清洁度、员工和服务、住宿条件和设施
Entrance small and difficult
2024 年 4 月入住 2 晚
Bradley 于 2024 年 4 月 8 日 的回复
Thank you for taking the time to write and submit a review. We are sincerely sorry you had issues entering the parking lot. We will look at methods to widen it beyond the two lanes. Thank you again for taking the time to share your experience.

6/10 一般

Danielle

与家人及幼儿出行
满意:清洁度、员工和服务、住宿条件和设施
Easy check in and parking. I did not like my room was by the elevator and the walls were thin so I could constantly hear it.
2024 年 3 月入住 1 晚
Bradley 于 2024 年 4 月 4 日 的回复
Thank you for taking the time write and submit a review. We are sincerely sorry for the issue you encountered. We will continue to look into more solutions to nullify the noise. Thank you again for taking the time to share your experience. Have a great week!

10/10 超赞

Drew

商务旅客
Great stay
2024 年 4 月入住 1 晚
Bradley 于 2024 年 4 月 4 日 的回复
Thank you for taking the time to share your experience. We are very pleased to hear you enjoyed your stay.

8/10 还可以

Debra

与家人出行
Get hotel and clean!
2024 年 3 月入住 1 晚
Bradley 于 2024 年 3 月 29 日 的回复
Thank you for taking the time to write and submit a review. We are very happy to hear you enjoyed your stay with us. Hope to see you again soon!

8/10 还可以

Garland

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Bradley 于 2024 年 3 月 25 日 的回复
Thank you for taking the time to share your experience.

6/10 一般

Lori

满意:员工和服务
不满意:清洁度
2024 年 3 月入住 4 晚
Bradley 于 2024 年 3 月 22 日 的回复
Thank you for taking the time to share your experience.

10/10 超赞

Kristi

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Bradley 于 2024 年 3 月 18 日 的回复
Thank you for taking the time to share your experience.

8/10 还可以

Charles

与家人出行, 商务旅客
满意:员工和服务,清洁度
None
2024 年 3 月入住 1 晚
Bradley 于 2024 年 3 月 18 日 的回复
Thank you for taking the time to share your experience.

10/10 超赞

Bethany

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The shower was amazing. great water pressure and the dove shampoo and conditioner smelled good. just 2 things that could improve. breakfast needs more gluten free options. maybe a rice based cereal and eggs. and the ice machine on the second floor was out of order. other than that i fully recommend this place.
2024 年 2 月入住 2 晚
Bradley 于 2024 年 3 月 4 日 的回复
Thank you for taking the time to write and submit a review. I will look into the other breakfast options you gave and see what we can add. Thank you again for taking the time to share your experience and helpful suggestions. Hope to see you again soon!

6/10 一般

Raymond,Monroe

与家人出行
满意:员工和服务
不满意:清洁度
I typically use another brand and this hotel didn’t change my mind and made me regret my choice…
2024 年 2 月入住 1 晚
Bradley 于 2024 年 2 月 19 日 的回复
Thank you for taking the time to share your experience. We are sincerely sorry your stay feel below expectations.

2/10 糟糕

David

不满意:住宿条件和设施,清洁度
Very dirty grungy and smelled musty. We refused to stay and were fortunate to get a refund.
2024 年 2 月入住 3 晚
Bradley 于 2024 年 2 月 19 日 的回复
Thank you for taking the time to write and submit a review. We are sincerely sorry your stay fell below expectations.

8/10 还可以

Robert

满意:员工和服务,清洁度
2024 年 1 月入住 1 晚
Bradley 于 2024 年 2 月 2 日 的回复
Thank you for taking the time to share your experience.

4/10 很差

Jean-Francois

商务旅客
满意:员工和服务
不满意:住宿条件和设施,清洁度
Les photos sur le site son beaucoup mieux que la réalité. Je ne retournerai pas à cet hôtel.
2024 年 1 月入住 1 晚
Bradley 于 2024 年 2 月 2 日 的回复
I am very sorry for the issues you encountered. Please allow me to express my sincerest apologies. We hope one day to get another opportunity to impress you on your future travels.

4/10 很差

Guy

与配偶出行, 商务旅客
Bathroom in poor condition . Loose and missing floor grout. Cracked and chipped tile, risk of lacerations to bottom of feet. Tub spout/shower diverter not working, paint peeling on the ceiling, exhaust fan not working, poor drainage in tub and sink, badly cracked shower wall. We need to stay an additional 2 days but moved to another hotel.
2024 年 1 月入住 3 晚
Bradley 于 2024 年 1 月 22 日 的回复
Thank you for taking the time to write and submit a review. We are sincerely sorry for the issues you encountered during your stay. I will be passing this review on to maintenance to ensure these items are taken care of. Thank you again for taking the time to share your experience.

10/10 超赞

Melinda

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice, quality stay. Good price. Great location. Service was nice.
2024 年 1 月入住 1 晚
Bradley 于 2024 年 1 月 15 日 的回复
Thank you for taking the time to submit a review.

4/10 很差

Nancy

商务旅客
2024 年 1 月入住 4 晚
Bradley 于 2024 年 1 月 15 日 的回复
Thank you for taking the time to submit a review. We are sincerely sorry your stay feel short of expectations. We hope to one day have the opportunity to impress you during your future travels.

8/10 还可以

John

满意:客房舒适度
不满意:清洁度
2024 年 1 月入住 1 晚
Bradley 于 2024 年 1 月 12 日 的回复
Thank you for taking the time to submit a review.

10/10 超赞

Donna

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and peaceful hotel. Accommodating and friendly staff. We enjoyed our stay very much. The only thing I would change is adding an exhaust fan to the bathroom. Also, the bathroom vent needs to be dusted. Otherwise, we plan to return to La Quinta next year!
2024 年 1 月入住 5 晚
Bradley 于 2024 年 1 月 12 日 的回复
Thank you for taking the time to share your experience Donna. I have share this review with our maintenance team to ensure this item is repaired. Thank you again for taking the time to write and submit a review. We truly appreciate it!

10/10 超赞

Donald,Frisco

带宠物出行
满意:服务设施
Solid
2024 年 1 月入住 1 晚
Bradley 于 2024 年 1 月 12 日 的回复
Thank you for taking the time to write and submit a review.

8/10 还可以

Kim

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was convenient and nice for the price!
2023 年 12 月入住 1 晚
Bradley 于 2024 年 1 月 12 日 的回复
Thank you for taking the time to share your experience!

10/10 超赞

Jacob

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice place to stay, good amenities and friendly staff.
2023 年 12 月入住 2 晚
Bradley 于 2024 年 1 月 12 日 的回复
Thank you for taking the time to share your experience.

6/10 一般

James

满意:员工和服务
不满意:住宿条件和设施
The hot water mixing valve was not working properly. Water would change temperature radically from ok to scalding hot without changing the valve.
2023 年 12 月入住 1 晚
Bradley 于 2024 年 2 月 19 日 的回复
Thank you for taking the time to write and submit a review. We are sincerely sorry your stay fell below expectations.

6/10 一般

Ibrahim

与配偶出行
满意:服务设施,员工和服务
不满意:清洁度
The hotel itself has had water damage. Our room had a visible giant spot over the bed that they did not try to blend with the rest of the ceiling. The headboard wasn’t clean and had some sort of water/grease marks and the shower tub water faucet was coming out of the socket and needed to be caulked (same with the toilet water connection). There were some dark spots in the shower area up top that seemed questionable like black mold, but I didn’t check it more. Our sink came out with brown water when we first tried to wash our hands but it returned to normal after a bit. Overall, staff were nice and helpful, but the rooms need better long term maintenance as the price to stay here isn’t on the lowest end and we have stayed at cheaper places that were cleaner and better maintained.
2023 年 12 月入住 1 晚

10/10 超赞

Wilbert

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

8/10 还可以

Gumesindo

2023 年 12 月入住 1 晚

4/10 很差

Jessica

不满意:清洁度、住宿条件和设施、客房舒适度
Meh
The bed was awful, both of us work up with backaches and had to sleep on the couch which was also not comfortable. The sink in the bathroom was filthy but the rest of the bathroom was clean. There were dead bugs in the windowsill behind the curtains.
2023 年 12 月入住 1 晚

8/10 还可以

Joseph

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

10/10 超赞

Omonigho

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚

6/10 一般

James

商务旅客
满意:清洁度
2023 年 12 月入住 1 晚