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关于贝斯特韦斯特自由港旅馆的点评

3 out of 5
贝斯特韦斯特自由港旅馆
31 US Route 1, Freeport, ME

点评

7.8

还可以

10 分 - 超赞。342 条好评，共有 1000 条点评" "
8 分 - 还可以。367 条好评，共有 1000 条点评" "
6 分 - 一般。146 条好评，共有 1000 条点评" "
4 分 - 很差。79 条好评，共有 1000 条点评" "
2 分 - 糟糕。66 条好评，共有 1000 条点评" "

8.2/10

清洁度

8.4/10

员工和服务

7.4/10

服务设施

7.6/10

住宿条件和设施

7.6/10

环保

点评

6/10 一般

真实旅客

与家人出行, 商务旅客
满意：员工和服务，清洁度
公共設施太簡略，房間所在的一棟房子，甚至沒有公共設施，走道也顯得不夠乾淨。
2019 年 9 月入住 1 晚
Best Western Freeport Inn 于 2019 年 9 月 25 日 的回复
Thank you for staying with us. We hope to see you again soon.

10/10 超赞

yu yang

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 5 月入住 1 晚
Best Western Freeport Inn 于 2019 年 5 月 20 日 的回复
Thank you for choosing to stay with us, and we are happy you enjoyed your stay. We hope to see you again soon!

8/10 还可以

yu yang

满意：清洁度、员工和服务、住宿条件和设施
2019 年 3 月入住 1 晚
Best Western Freeport Inn 于 2019 年 3 月 18 日 的回复
Thank you for your recent review and for staying with us. We appreciate your business. Sincerely,

8/10 还可以

JEFFREY

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

10/10 超赞

Kristen

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
My husband and I stayed for a night because we came up for a comedy show. Everything in our room was clean and the staff were very friendly and welcoming. We would definitely stay here again!
2024 年 4 月入住 1 晚

8/10 还可以

Stephanie

2024 年 4 月入住 1 晚

4/10 很差

Katherine

2024 年 3 月入住 2 晚

8/10 还可以

Tina

与家人出行
Stay was great until power went out. I understand it was not the hotels fault but it got cold sleeping and the blankets on the bed were not very heavy.
2024 年 3 月入住 2 晚

10/10 超赞

Reggie

与配偶出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Staff was so friendly and very clean property👍
2024 年 3 月入住 1 晚

10/10 超赞

Stella，Stow

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nothing special
2024 年 3 月入住 1 晚
Kellie 于 2024 年 3 月 18 日 的回复
Hello Stella,We appreciate the 5 star review and are glad you enjoyed your stay. We are under new ownership and management and are making changes daily to make our property an extremely special place to stay. We would love for you to come stay with us again in the future and see all the amazing changes that are in the works. Thank you for staying with us and we look forward to seeing you again. Guest service agent,Kellie L.

8/10 还可以

Brian

满意：员工和服务，清洁度
Where it is located, still part of nature noturbanized
2024 年 3 月入住 1 晚
Dustin F 于 2024 年 3 月 13 日 的回复
The property and local wildlife are truly remarkable Brian. I'm glad you enjoyed your stay and we hope to see you again !

2/10 糟糕

Franceen

与配偶出行
满意：员工和服务
It was away from traffic noise in the woodland side so nice but normally Best Western's offer a breakfast or some Beverages and continental breakfast in the early mornings and nothing not even coffee, Was a breakfast apart from the Hotel but nothing was free not a cup of coffee or tea. we travelled all the way to Florida with Best Western and they all had something to accomodate the travelers. Will not stay their again.
2024 年 2 月入住 1 晚
Laura 于 2024 年 3 月 6 日 的回复
Thank you for your feedback, Franceen. We regret that your stay was not as expected. Your comments are very important to us as we continually work to improve our guest experiences. We do offer complimentary coffee in the lobby area, sorry your missed seeing it.Please know we are under new ownership/management and are looking to re introduce a breakfast offering at our location. Thank you for stating with us.

6/10 一般

christine

带宠物出行, 与配偶出行
满意：服务设施，员工和服务
The room was clean although there was hair in the bathtub drain which I removed…. The staff at the reception were very nice. The people staying in the above us were very noisy during the night ( from 1:45 to 4:00 am ughhhhh) it was very annoying. If it was not for that we would of had a nice stay. When I returned the room key the next morning , there was no one at the front desk for me to complain to.
2024 年 3 月入住 1 晚
Dustin F. - Guest Services Manager 于 2024 年 3 月 4 日 的回复
Hello Christine , Thank you for the feedback . I apologize you had some noisy folks above you. If you would like to discuss your stay further feel free to reach out to me directly.

10/10 超赞

Judy

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Dustin F. 于 2024 年 3 月 4 日 的回复
JudyThank you for the nice review. We hope you will stay with us again in the future .

10/10 超赞

Daniel

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 9 晚
Dustin F - Guest Services Manager 于 2024 年 2 月 21 日 的回复
Daniel - Thank you for the great review ! We appreciate your business.

10/10 超赞

Roland，Sandy Point

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Dustin F - Guest Services Manager 于 2024 年 2 月 21 日 的回复
Thank you Roland for the great feedback .

10/10 超赞

Shirley

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great room
Easy check in and out. Room was easy to find and there were minimal steps to the 3rd floor as the building is on a hill. Very clean, bed comfortable, quiet location, close to freeport if you want to shop the outlets. The cafe on the property serves homemade meals that are large and delicious. There was just no downside, and we definitely will stay there again when in the area.
2024 年 1 月入住 1 晚
Dustin F - Guest Services Manager 于 2024 年 2 月 21 日 的回复
Shirley,Thank you so much for such a nice review. We hope to see you again soon !

10/10 超赞

Lanette

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
clean and cozy in winter
it was clean and great service! only comfort feedback would be more pillows and fuller pillows
2024 年 1 月入住 3 晚
Dustin F - Guest Services Manager 于 2024 年 2 月 21 日 的回复
Lanette,Thank you for your feedback. We appreciate you!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 3 晚
Dustin F - Guest Services Manager 于 2024 年 2 月 21 日 的回复
Thank you so much for your review . We look forward to seeing you again soon .

8/10 还可以

Pam

满意：清洁度、员工和服务、服务设施、住宿条件和设施
This property has just changed hands. The new Mgt. company seems to want to make improvements. The front desk clerks were friendly and helpful. My room was clean but had a disinfectant smell to it. They need to replace the heating units because it was either too hot or too cold. The shower pressure was great as was having a good sized refrigerator, microwave and Kerrig coffee maker in the room. There is a breakfast restaurant on the property. I didn’t try it but it was always busy when I drove by. All that to say I was happy with this hotel and would stay here again.
2024 年 1 月入住 2 晚
Dustin F - Guest Services Manager 于 2024 年 1 月 16 日 的回复
Pam - Thank you for the kind review . I will take note of your recommendations so we can better serve our guests in the future. I want to thank you for staying with us at the Freeport Inn Best Western and I hope we see you again !

8/10 还可以

Christopher

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Dustin F - Guest Services Manager 于 2024 年 1 月 16 日 的回复
Christopher, Thank you for your feedback. We hope you will stay with us again .

10/10 超赞

Debbie

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Dustin F - Guest Services Manager 于 2024 年 1 月 16 日 的回复
Debbie, Thank you for such a great review ! We hope to see you again soon !

2/10 糟糕

Joseph

满意：服务设施
Nice property room is great staff is awesome especially the gm
2023 年 12 月入住 6 晚
Dustin F - Guest Services Manager 于 2023 年 12 月 24 日 的回复
Joseph, Im confused as your feedback is great but you scored us 1 out of 5. Let me know if I can be of assistance.

8/10 还可以

Helene

与家人出行
满意：员工和服务
Good Recovery!
Unfortunately, we did not arrive until 2am and the office was closed. Our card was still charged for the room. We were not happy as we had to hunt down a place to stay. However, the next morning we returned to the office to ask to credit the room back to our card and the assistant manager was super helpful and made it happen. He was apologetic and even made hot chocolate for my son. Definitely call ahead if you plan to arrive after 1:30am to let them know. If we're in the area again, we will definitely stay here.
2023 年 12 月入住 1 晚
Dustin F - Guest Services Manager 于 2023 年 12 月 21 日 的回复
Helen, Thank you SO much for the feedback. I'm sorry your visit started off rocky, but we were able to rectify and leave you feeling good about your experience. It was an absolute pleasure meeting you and your family and I genuinely hope we see you again at the Best Western Freeport Inn.

10/10 超赞

Ingri

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Power Outage
We spent a lovely, one night, at the BW in Freeport, ME due to a power outage. The staff could not have been more helpful, and welcoming!
2023 年 12 月入住 1 晚
Dustin F - Guest Services Manager 于 2023 年 12 月 21 日 的回复
Thank you so much ! We have an excellent team here and I am glad we made your not so nice situation a little better.

10/10 超赞

Hadley，Las Vegas

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Dustin F - Guest Services Manager 于 2023 年 12 月 21 日 的回复
Thank you so much for your feedback ! We hope to see you again soon at the Best Western Freeport Inn.

10/10 超赞

Donna

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It has been several years since we have been in Freeport overnight and stayed at this hotel. We were pleasantly surprised at the renovations that have been done and the BIG improvement of the property and especially the room!! All were very new looking, and clean!! The Staff was very helpful and professional.
2023 年 12 月入住 1 晚
Dustin F - Guest Services Manager 于 2023 年 12 月 21 日 的回复
Thank you so much I will share your feedback with the BWFI team . We hope to see you again !

10/10 超赞

john，Plymouth

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
We have stayed here several times. It is convenient for our trips Clean, reasonable ,friendly Never had a bad stay
2023 年 12 月入住 1 晚
Dustin F - Guest Services Manager 于 2023 年 12 月 9 日 的回复
John,Thank you so much for your feedback ! We appreciate your business and hope to see you again soon.

4/10 很差

Basil

与家人出行
满意：员工和服务，清洁度
不满意：服务设施
The television did work, but, the Directv did not . Consequently we could not watch any television. There was no paper or pen in the room to leave housekeeping a not that there was no television reception. There was no breakfast served because it is located beside a cafe. there was a waiting line of over a dozen people waiting to get in for breakfast. 25 degrees outside so we left.
2023 年 12 月入住 1 晚
Dustin F. 于 2023 年 12 月 8 日 的回复
Hello, I apologize for the inconvenience experienced with the television. Did you notify anyone at the front desk so we could attempt to resolve the issue? I do not see any calls recorded. The majority of the time we can get the television running in no time and in the instance we cannot we are happy to provide you a new room with working cable. I hope you will stay with us again and give us another chance. If I can be of any assistance please feel free to reach out . Dustin F.Guest Services Manager

8/10 还可以

Karin，Ringgold

It was clean, comfortable and reasonably priced. It was close enough to LLBean and other shops for sparkle weekend.
2023 年 12 月入住 2 晚
Dustin F. 于 2023 年 12 月 8 日 的回复
Thank you for the sparkling review !

10/10 超赞

Sheila

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 11 月入住 1 晚
Dustin F - Guest Services Manager 于 2023 年 12 月 21 日 的回复
Thank you so much !

10/10 超赞

Scot

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room very clean and comfortable. Friendly and welcoming staff. Freeport Cafe next door where you can get an excellent breakfast.
2023 年 11 月入住 1 晚
Dustin F - Guest Services Manager 于 2023 年 11 月 29 日 的回复
Thank you so much for the great review. I will share this with the staff at BW Freeport Inn and we hope to see you again in the future !

10/10 超赞

Jeffrey

满意：清洁度、员工和服务、住宿条件和设施
A very nice property
2023 年 11 月入住 2 晚
Dustin F - Guest Services Manager 于 2023 年 11 月 29 日 的回复
Thank you so much for your review ! We appreciate you staying with us and look forward to serving you again in the future .

8/10 还可以

Giuseppe

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚
Dustin F - Guest Services Manager 于 2023 年 11 月 29 日 的回复
Thank you so much for the review !

6/10 一般

Susan

不满意：住宿条件和设施
2023 年 11 月入住 1 晚
Dustin F - Guest Services Manager 于 2023 年 11 月 29 日 的回复
Susan,I am sorry we did not meet your expectations during your stay with us. I would be happy to speak to you in regards to areas of improvement we can learn from . Thank you for choosing to stay with us and I hope we will get another opportunity to meet your expectations .

10/10 超赞

Veronique

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 3 晚
Dustin F. 于 2023 年 12 月 8 日 的回复
Thank you so much for this review. I will share your feedback with our staff .

10/10 超赞

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
Very nice hotel. Comfortable, clean, and good location
2023 年 11 月入住 1 晚
Dustin F. 于 2023 年 12 月 8 日 的回复
Thank you so much ! We hope to see you again in the future and thank you for staying with us at the Best Western Freeport Inn.

8/10 还可以

Grant

与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Booked two rooms, front desk moved us to adjacent owned building in order for the rooms to be next to each other. Professional staff. Thought breakfast was included, but found after arrival that breakfast was available from the restaurant nearby - a bit disappointed about that.
2023 年 10 月入住 1 晚
The BW Team 于 2023 年 10 月 27 日 的回复
Hello,Thank you for staying with us. We appreciate your feedback.

4/10 很差

Joseph

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
In the middle of the night found thousands of tiny ants all over the bathroom floor! It was disgusting! The bathroom floor had not been cleaned there were coffee stains everywhere! The sink stop would not work in the bathroom sink! The room door lock continually jammed in the open position! When checking out informed front staff who complained that they could do nothing since it was booked through Expedia. She did take $20. Off the bill but again said because it was booked through Expedia she could not do anything more! Ridiculous!!
2023 年 10 月入住 1 晚
The BW Team 于 2023 年 10 月 27 日 的回复
Hello,We apologize once again for the things that you encountered. We take this seriously and it is not our normal room standards. We use this informatin to make corrections and improve services. We hope you will jpin us agin to show how wonderful a stay here can be. Thank you and apologies again.

10/10 超赞

James

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
nice
as advertised. Very clean and comfortable stay. would return
2023 年 10 月入住 1 晚
The BW Team 于 2023 年 10 月 27 日 的回复
Hello,Thank you for staying with us. We appreciate our feedback.

8/10 还可以

Gerald

与家人出行
满意：服务设施
Nice facility. Housekeeping could improve.
2023 年 10 月入住 2 晚
t 于 2023 年 10 月 27 日 的回复
Hello,Thank you for staying with us. we appreciate your feedback.

10/10 超赞

Beth

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The room was updated, clean, and spacious. Large fridge. Quiet heat/air system. Friendly staff.
2023 年 10 月入住 1 晚
The BW Team 于 2023 年 10 月 22 日 的回复
Hello,Thank you fro staying with us. We appreciate your feedback.

8/10 还可以

Alida

满意：清洁度、员工和服务、住宿条件和设施
Comfortable, clean, comfortable bed
2023 年 10 月入住 1 晚
The BW Team 于 2023 年 10 月 22 日 的回复
Hello,Thank you for staying with us. We value your feedback. We hope to see you in the fututre.

6/10 一般

Lorraine，Southington

与配偶出行
满意：清洁度
no one cleaned our room, they did not replenish our coffee and tea.
2023 年 10 月入住 2 晚
The BW Team 于 2023 年 10 月 20 日 的回复
Hello,Thank you for staying with us. We apologize for the issue that you encounteres and will use your feedback to improve. If you wish to discuss this further, please reach out to us.Thank you,The BW Team

10/10 超赞

Elizmary

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚
The BW Team 于 2023 年 10 月 20 日 的回复
Hello,Thank you for staying with us. We appreciate your feedback. We hope to see you in the future.The BW Team

8/10 还可以

Patricia，Lincolnville

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Did not expect there to be two separate buildings, one with the reception/office, the other down the road. No on-site staff was disconcerting. But when we did have problem, with a flickering light fixture that would not turn off, and called the "front desk" in the other building, a person quickly arrived. The person was helpful, very professional, and kind.
2023 年 10 月入住 1 晚
The BW Team 于 2023 年 10 月 20 日 的回复
Hello,Thank you for staying with us. We appreciate your feedback. We hope to see you in the future.The BW Team

6/10 一般

Denise

与家人出行
满意：员工和服务
Stayed at this property for 4 nights. Overall the room was good, fair amount of room for 3 adults & beds comfy enough. Unfortunately there were a lot of fruit flies (most likely the time of year), and there were small ants in the bathroom. However, the front staff were very friendly and helpful.
2023 年 10 月入住 4 晚
The BW Team 于 2023 年 10 月 15 日 的回复
Hello,Thank you for staying with us. We greatly appreciate your feedback.

8/10 还可以

MINGNING

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
The BW Team 于 2023 年 10 月 15 日 的回复
Hello,Thank you for staying with us. We value your input.

8/10 还可以

Frank

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was pretty good zero issues but nothing special
2023 年 10 月入住 1 晚
The BW Team 于 2023 年 10 月 15 日 的回复
Hello,Thank you for staying with us. We value your input.

10/10 超赞

jennifer，centreville

满意：住宿条件和设施，员工和服务
Very clean and nice
2023 年 10 月入住 1 晚
The BW Team 于 2023 年 10 月 15 日 的回复
Hello,Thank you for staying with us. We value your input.