Freeport Vacations from $233

amazing staff, amazing driver, they were like family

From the moment we checked in, the front desk was very friendly, the whole establishment was clean and welcoming. The room had everything we could have needed, clean, and quiet. Thank you!

Friendly staff and right in the heart of the downtown area. However the elevator didn’t work to or from the garage and there also no mention of how close it is to the active rail road tracks.

From the moment I stepped through the doors of the Kempton Hotel in Sacramento, I felt like I’d stumbled onto a hidden gem. Check-in was smooth and genuinely welcoming—the front desk staff had that rare mix of professionalism and warmth that instantly puts you at ease after a long trip. They didn’t just hand over my key; they offered recommendations, asked about my preferences, and made sure I knew they were available for anything I might need.It was clear the hospitality here runs deep. Every staff member I encountered, from the bellhop to housekeeping, greeted me with a smile and remembered little details from previous conversations. It’s a small thing, but it makes you feel at home, not just like another guest passing through.The highlight, though, was the in-room dining. I ordered dinner after a packed day, and it arrived quickly—beautifully plated and piping hot. The staff member who delivered it was upbeat, courteous, and made sure everything was just right. The food itself was restaurant-quality: fresh, flavorful, and thoughtfully prepared. Even the little touches, like a handwritten note on my dessert plate, showed the team goes above and beyond.By the time I checked out, I genuinely didn’t want to leave. The Kempton Hotel somehow manages to make every guest feel like a VIP, thanks to an amazing team who clearly care about what they do. I can’t recommend this place enough—if you’re looking for a hotel in Sacramento that gets all the details right, this is it.

⭐⭐☆☆☆ The only strong point of TownePlace Suites near Cal Expo is the convenient location. Unfortunately, the property feels outdated and my room (3108) was messy. The shower backsplash was cracked, the toilet paper holder misaligned, and the carpet worn. I emailed photos to the front desk manager, Alison, as requested, but never received a response. There was also a false fire alarm one night. Overall, there is significant room for improvement in both maintenance and customer service.