I arrived at 3:30 p.m. to check-in and waited in line until 4:15 to only be told that I still had to wait because the room I reserved wasnt ready. Got in the room and there was medicine in the fridge, asked for towels and never received them, asked for trash bags and had to end up going downstairs to get them. There was a shooting that happened in the parking lot and a guest had his car damaged which caused a big fuss in the lobby. The front desk workers were lovely to deal with. They were pleasant and tried to move speedy.