Employees are so nice. Very helpful and always have a smile.
Charles
2024 年 5 月入住 2 晚
10/10 超赞
Tracy
与配偶出行
2024 年 5 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The West is a great location in the Old Quarter. We have been to Hanoi many times and I think this has been my favorite hotel. Ms. Linh was amazing. She was so helpful with anything we needed and very sweet. She helped us book a trip to Sapa that we really enjoyed. We will definitely be staying at The West again in the future!!
Amazing staff! So friendly and helpful! Great breakfast! Great laundry service.
The toilet would "girgle" off and on and splash water all over the toilet seat.
Denise
2024 年 3 月入住 1 晚
6/10 一般
Desire
与家人出行
2024 年 3 月 25 日
满意:员工和服务
Good location, excellent staff (Mike help us a lot), cleaning is ok
Small budget hotel but claims to be 4 star ⭐️.
Here is a general interpretation of the hotel star ratings system:
One-Star: A one-star rating often means a property has no frills and only offers basic accommodations. A one-star rating doesn’t necessarily mean a hotel is dirty, unkept or in a bad location. It simply means you’ll have a place to sleep, and that’s pretty much it.
Two-Star: Like one-star hotels, two-star properties are typically more affordable than hotels that have a higher rating — they are also usually quite comfortable.
Three-Star: Three-star hotels ordinarily have some unique amenities and provide quality service.
Four-Star: Four-star hotels are often noted for their upscale quality and extraordinary comfort.
Five-Star: A five-star property provides flawless guest services in a state-of-the-art facility. As a five-star property, such as premium dining options and personalized services to its guests. With no detail being overlooked, these hotels commonly even provides high-end, luxury toiletries for guests.