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关于坎加鲁岛奥罗拉氧气酒店的点评

4 out of 5
坎加鲁岛奥罗拉氧气酒店
67 Chapman Terrace, Kingscote, SA

点评

7.8

还可以

10 分 - 超赞。183 条好评，共有 582 条点评" "
8 分 - 还可以。238 条好评，共有 582 条点评" "
6 分 - 一般。97 条好评，共有 582 条点评" "
4 分 - 很差。47 条好评，共有 582 条点评" "
2 分 - 糟糕。17 条好评，共有 582 条点评" "

8.2/10

清洁度

8.0/10

员工和服务

7.8/10

服务设施

7.6/10

住宿条件和设施

8.0/10

环保

点评

8/10 还可以

Ka Lun Gerald

与家人出行
满意：客房舒适度
環境位置方便， 可步行去超級市場及銀行。 附近都有好多咖啡店提供早餐午餐。 廚房設備都尚算可以，但酒店保養一般。
2022 年 2 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good location, located in the largest town in Kangaroo Island, having restaurants, Convenient stores nearby. Having own car parks and can have a very nice view of the sea
2018 年 12 月入住 2 晚
FOM 于 2018 年 12 月 31 日 的回复
Thank you for your review - we are pleased you enjoyed your stay, and our wonderful view!

4/10 很差

真实旅客

2018 年 8 月入住 1 晚
FOM 于 2018 年 8 月 15 日 的回复
Thank you for your feedback

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
great location
Will stay here again if I come to KI next time. Must try the restaurant and go to watch the pelican feeding nearby at 5 p.m. everyday.
2017 年 12 月入住 2 晚
Thank you for your feedback. We are glad you enjoyed your stay. Kind Regards Melissa McCann Front Office Manager

8/10 还可以

YUK YING

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
這間酒店位置非常好，只是酒店餐廳是自助形式就不太喜歡。整體來說是好的酒店
2017 年 12 月入住 1 晚
Thank you for your feedback. Kind Regards Melissa McCaan Front Office Manager

8/10 还可以

Feng，中国

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
不错的二人世界
房间很大 可惜入住的不是对海的 不然更爽！

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

Harold，Don Mills

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Comfortable room and nice amenities.
2024 年 4 月入住 1 晚
Casey - Front Office Manager 于 2024 年 4 月 25 日 的回复
Thank you, Harold! We're glad you found your room comfortable and enjoyed the amenities.

4/10 很差

Kate

满意：清洁度
不满意：住宿条件和设施，服务设施
The hotel Does Not provide guests CarPark - this is a big problem during potentially busy time during dinner service time.All people using very limited car space on street . This inconvenience could be rectified by building available space near a liquor shop. My second comment- the hotel does Not have an escalator ! Or ramp for guest to go the second floor . Carry heavy bags and luggage up to narrow stair case is not easy !!!!
2024 年 3 月入住 3 晚
Casey - Front Office Manager 于 2024 年 4 月 23 日 的回复
Thank you, Kate, for sharing your concerns. We apologise for the inconvenience regarding parking and accessibility. Your feedback is noted, and we'll explore options to address these issues for a more convenient experience. We appreciate your suggestions and hope to improve these aspects to better accommodate our guests in the future.

10/10 超赞

Monica

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Fantastic location in the hub of it all in Kingscote. Beautiful view. Nicely renovated rooms.
2024 年 3 月入住 3 晚
Casey - Front Office Manager 于 2024 年 4 月 23 日 的回复
Thank you, Monica! We're thrilled you enjoyed our prime location and the stunning views. We're glad you appreciated our renovated rooms. Your satisfaction means a lot to us, and we hope to welcome you back soon for another fantastic stay.

8/10 还可以

joanne

满意：清洁度、服务设施、住宿条件和设施
the room was simple but clean and tidy. i would recommend it to others
2024 年 3 月入住 3 晚
Casey - Front Office Manager 于 2024 年 3 月 25 日 的回复
Thank you, Joanne! We're pleased you found our room clean and tidy. Your recommendation means a lot to us. We strive to provide comfortable accommodations for all our guests. We hope to welcome you back soon and exceed your expectations even further!

8/10 还可以

STEPHEN

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very Friendly spot. Restaurant staff were very pleasant
2024 年 3 月入住 2 晚
Casey - Front Office Manager 于 2024 年 3 月 7 日 的回复
Thank you Stephen for your kind words! We're delighted you found our spot friendly, and we appreciate your positive feedback on our restaurant staff. We look forward to welcoming you back for another pleasant experience soon.

8/10 还可以

Anna

与配偶出行
满意：清洁度、员工和服务、服务设施
Overall a great hotel Needs a little updating Close to water The rooms are spacious Room services very good Unfortunately there is no furniture on balconies which is a shame. Not too many dinner options in town Must book the restaurant as no priority is given to patrons. Room service is great and very fast
2024 年 2 月入住 3 晚
Casey - Front Office Manager 于 2024 年 3 月 6 日 的回复
Hi Anna, Thank you for your positive review and constructive feedback. We're thrilled that overall you enjoyed your stay. Your insights are valuable, and we hope to welcome you back for an even better stay in the future.

4/10 很差

David

与家人及幼儿出行
满意：员工和服务
不满意：清洁度
The property is in a good location but is very tired. The specific room was even more tired, in need of general dusting throughout and did not have aircon in the bedroom.
2024 年 2 月入住 2 晚
Casey - Front Office Manager 于 2024 年 2 月 25 日 的回复
Dear David, thank you for your feedback. We appreciate your acknowledgment of our property's location. We apologise for any inconvenience caused by the condition of your room. I have passed your comments to our housekeeping department for further action. Your insights are invaluable, and we hope to have the opportunity to enhance your experience in the future.

10/10 超赞

Wilma

与家人出行
满意：清洁度、员工和服务、客房舒适度
Great room
Great room overlooking the beach The staff were great helping me carry my bags upstairs The meal was ok but charging $4 for Parmesan with my pasta is ridiculous Very bland without it The barman made great drinks Loved our balcony would stay again
2024 年 2 月入住 1 晚
Casey - Front Office Manager 于 2024 年 2 月 25 日 的回复
Dear Wilma, Thank you for sharing your experience! We are pleased to hear you enjoyed the sea view from your balcony and our helpful staff. We appreciate your feedback on the meal and will review the parmesan charge. We look forward to welcoming you back!

10/10 超赞

James，Vero Beach

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice staff and excellent/convenient dining.
2024 年 2 月入住 2 晚
Casey - Front Office Manager 于 2024 年 2 月 19 日 的回复
Thank you for your kind words! We're thrilled you appreciated our friendly staff and enjoyed the convenience of our dining options. We look forward to serving you again soon!

8/10 还可以

Gail

满意：清洁度、员工和服务、住宿条件和设施
KI -
Kingscote is a great location to get around the island. The accommodation was clean with helpful and friendly staff. Stunning view from the restaurant.
2024 年 1 月入住 3 晚
Casey - Front Office Manager 于 2024 年 2 月 12 日 的回复
Dear Gail, Our team is delighted you found the accommodation clean, and our staff helpful and friendly. It's fantastic that you appreciated the stunning view from the restaurant. Kingscote indeed provides a great central location for exploring the island. Thank you for your positive feedback, and we hope to welcome you back for another memorable stay soon!

6/10 一般

Elvira

与配偶出行, 团体旅客
满意：员工和服务，清洁度
The hotel is well-situated, rooms clean and roomy. Unfortunately the walls are thin, so we heard a lot from people staying above us and next door.. Bars close quite early.
2024 年 1 月入住 2 晚
Casey - Front Office Manager 于 2024 年 2 月 12 日 的回复
Dear Elvira, thank you for your feedback. We're thrilled you appreciated our hotel's prime location and spacious, clean rooms. We apologize for any inconvenience caused by noise disturbances due to thin walls. We hope the early closing of bars didn't impact your overall experience.

8/10 还可以

Deborah

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel and staff were great, recommend for a good holiday base. Room had everything we needed. The restaurant could better utilize the local produce and flavours, and was overpriced compared to the food available at nearby eateries.
2024 年 1 月入住 3 晚
Casey - Front Office Manager 于 2024 年 1 月 15 日 的回复
Thank you for your positive feedback on our hotel and staff. We're delighted you found the room well-equipped for your needs. We appreciate your suggestion regarding the restaurant and will certainly explore ways to enhance our use of local produce and flavors. We hope to welcome you back for an even more satisfying dining experience on your next visit.

6/10 一般

Suzanne

满意：清洁度
Not happy at all
Not good- we booked a room executive room with seawiew- we had a street- wiew
2023 年 11 月入住 2 晚

8/10 还可以

Petronella

团体旅客
满意：清洁度、员工和服务、服务设施
The property was in a great location close to the water. All the staff were very friendly and helpful, even getting us dishes and cutlery so we could bring food to our room. The only meal we had was the buffet breakfast and it was not great, especially for the price of $25. It was very limited and half the items were empty when we arrived. We also found it frustrating that we had to walk across the street to check in and out.
2023 年 11 月入住 2 晚

8/10 还可以

Matthew

满意：员工和服务，清洁度
2023 年 11 月入住 1 晚
Casey Front Office Manager 于 2023 年 11 月 27 日 的回复
We truly appreciate the 8/10 rating you gave us. Your feedback is invaluable, and we're thrilled to hear that you had a positive experience. We're committed to continually improving, and your support means a lot to us.

8/10 还可以

Darren

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Great location with plenty of sea views. Recommend booking early for the restaurant.
2023 年 11 月入住 1 晚
Casey Front Office Manager 于 2023 年 11 月 27 日 的回复
Thank you for highlighting our stunning sea views! We appreciate your recommendation to book early for the restaurant. We strive to provide an exceptional experience and look forward to welcoming you again.

10/10 超赞

Garry

满意：服务设施
Very good
2023 年 11 月入住 1 晚
Casey Front Office Manager 于 2023 年 11 月 27 日 的回复
Hi Garry, Thank you for taking the time to share your positive experience. We're thrilled with your 5-star review!

10/10 超赞

Brett

2023 年 11 月入住 1 晚

8/10 还可以

ANDREW

满意：清洁度、员工和服务、住宿条件和设施
room was really large, across the road from the water and dining was close.
2023 年 10 月入住 3 晚
Casey Front Office Manager 于 2023 年 11 月 27 日 的回复
Thank you for your positive feedback! We're delighted to hear you enjoyed our spacious rooms and convenient location near the water. It's great to know that dining options were close by, enhancing your overall experience. We look forward to welcoming you back for another enjoyable stay!

10/10 超赞

Steve

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 4 晚
Casey Front Office Manager 于 2023 年 11 月 27 日 的回复
Hi Steve,Thank you for taking the time to leave us a 5 star review, we love receiving positive feedback and are pleased we met your expectations.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、客房舒适度
2023 年 9 月入住 3 晚

10/10 超赞

Janine

满意：清洁度、员工和服务、住宿条件和设施
Great location with good late night dining.
2023 年 7 月入住 2 晚
Kaymum 于 2023 年 8 月 7 日 的回复
Good Evening,We are delighted you enjoyed your stay with us, and we look forward to seeing you back on the Island in the near future.Stay Safe in your travels.RegardsKaylene

10/10 超赞

Wayne

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We arrived at this hotel and reception staff were very helpful. Convenient parking. We had a family room upstairs overlooking the pool. Very quiet and spacious room. We had dinner in the hotel restaurant. The staff were amazing. The food was beyond expectation for a country hotel. Definitely go for the chocolate dessert! very decadent.
2023 年 7 月入住 1 晚
Kaymum 于 2023 年 7 月 25 日 的回复
Good Morning,Thank you for leaving a lovely review. We are very happy you enjoyed your stay with us, and we look forward to seeing you back on the Island in the near future. Stay Safe in your travels.RegardsKaylene

10/10 超赞

Ashley

与家人出行, 与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
This is such an adorable, charming hotel! We had a wonderful time and truly did not want to leave!
2023 年 6 月入住 3 晚
Kaymum 于 2023 年 7 月 3 日 的回复
Good morning,Thank you for leaving a review. We are very pleased that you enjoyed your stay with us, and we look forward to seeing you back on the Island in the near future.RegardsKaylene

8/10 还可以

Andrea

满意：住宿条件和设施
2023 年 6 月入住 4 晚
Kaymum 于 2023 年 6 月 26 日 的回复
Good Afternoon,Thank you for taking the time to leave a review. We hope to see you back on the Island in the near futureRegardsKaylene

8/10 还可以

Sarah

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room had all basic needs, it was clean and recently updated
2023 年 4 月入住 1 晚
kaymum 于 2023 年 4 月 22 日 的回复
Good Morning,Thank you for taking the time to leave a review. We are pleased you enjoyed your stay with us, and we hope to see you in the near future. Stay SafeRegardsKaylene

10/10 超赞

jitendra

2023 年 4 月入住 1 晚
kaymum 于 2023 年 5 月 9 日 的回复
Good Afternoon,Thank you for taking the time to leave us a review. We look forward to seeing you on the Island again in the near futureRegardsKaylene

4/10 很差

Andrew

与配偶出行
满意：员工和服务，清洁度
不满意：服务设施
2023 年 3 月入住 3 晚
kaymum 于 2023 年 4 月 24 日 的回复
Good Morning,Thank you for leaving a review. We look forward to seeing you back on the Island in the near futureRegardsKaylene

8/10 还可以

Paul

2023 年 3 月入住 3 晚
kaymum 于 2023 年 4 月 24 日 的回复
Good Morning,Thank you for leaving a review. We look forward to seeing you back on the Island in the near futureRegardsKaylene

4/10 很差

Ulrich

与配偶出行
满意：清洁度
2023 年 3 月入住 6 晚
kaymum 于 2023 年 3 月 28 日 的回复
Good Morning,Thank you for leaving a review. Hopefully we will see you back on the Island in the near future. RegardsKaylene

10/10 超赞

Andrew

2023 年 3 月入住 2 晚
kaymum 于 2023 年 4 月 24 日 的回复
Good Morning,Thank you for leaving a review. We look forward to seeing you back on the Island in the near futureRegardsKaylene

8/10 还可以

John

与配偶出行
满意：员工和服务，清洁度
2023 年 3 月入住 3 晚
James 于 2023 年 3 月 19 日 的回复
Dear Mr. John,Thank you for staying at the Aurora Ozone hotel. We are delighted you enjoyed your stay with us. We hope to welcome you back soon. Regards, James

8/10 还可以

Beau

满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was a lovely place with great views
2023 年 3 月入住 2 晚
James 于 2023 年 3 月 19 日 的回复
Dear Mr. Beau, Thank you for staying at the Aurora Ozone hotel. We are delighted you enjoyed your stay with us. We hope to welcome you back soon. Thank you,James

10/10 超赞

Andrew

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great views of the sea from our very spacious room.
2023 年 3 月入住 1 晚
kaymum 于 2023 年 3 月 10 日 的回复
Good afternoon,We are pleased you enjoyed your stay with us. We look forward to seeing you back on the Island in the futureRegardsKaylene

6/10 一般

Neil

不满意：客房舒适度，住宿条件和设施
Over priced accommodation, would not recommend
2023 年 2 月入住 3 晚
James 于 2023 年 3 月 19 日 的回复
Dear Neil,Thank you for staying with us at the Aurora Ozone hotel. We are sad to hear that you didn't enjoy your stay with us. Our rates fluctuate during the high season and can vary on multiple factors. We hope you will give us another chance in the future. Please let us know if there was anything else we could have done to make your stay more enjoyable, as we are always finding ways to improve. Regards, James

8/10 还可以

jill

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Centrally convenient
2023 年 2 月入住 3 晚
kaymum 于 2023 年 3 月 5 日 的回复
Good morning,We are pleased that you enjoyed your stay with us. We look forward to seeing you back on the Island in the near future.RegardsKaylene

10/10 超赞

Philip

2023 年 2 月入住 4 晚
kaymum 于 2023 年 3 月 5 日 的回复
Good morning,Thank you for leaving a review. We are pleased that you enjoyed your stay on the Island. Stay safe in your travels.RegardsKaylene

6/10 一般

MARK

与配偶出行
Location was good however the rooms a bit noisy Need a toaster in the room and we had a morning of cold showers however they did offer up a bottle of wine
2023 年 2 月入住 3 晚
kaymum 于 2023 年 3 月 5 日 的回复
Good Morning,We apologize for the cold-water showers and the inconvenience. Hopefully we will see you back on the Island in the near future. Stay SafeRegardsKaylene

6/10 一般

Margo

与配偶出行
满意：服务设施，员工和服务
不满意：清洁度
The advert photo is deceiving. You think, by choice, that you are booking into a charming heritage hotel but find yourself over the road in a stereotypical motel. Very disappointing, as was the absolutely filthy deeply stained carpet and the layer of very long black hair over the bathroom floor.
2023 年 2 月入住 1 晚
kaymum 于 2023 年 3 月 28 日 的回复
Good Morning,It is unfortunate that you did not enjoy your time with us, hopefully we will be able to welcome you back to The Ozone Hotel for a better experience.RegardsKaylene

8/10 还可以

Leanne

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Ocean View. Friendly staff
2023 年 2 月入住 2 晚
kaymum 于 2023 年 2 月 12 日 的回复
Good morning,We are pleased you enjoyed your stay with us and hopefully we will see you back on the Island in the near future. RegardsKaylene

10/10 超赞

Elisabeth

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Super Hotel, Zimmer sehr geräumig.
2023 年 1 月入住 4 晚
kaymum 于 2023 年 1 月 31 日 的回复
Good morning,Thank you for your review. We are pleased that you enjoyed your stay with us, and we hope to see you back on the Island in the near future.RegardsKaylene

10/10 超赞

Thejo

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 1 月入住 1 晚
kaymum 于 2023 年 3 月 10 日 的回复
Good afternoon,Thank you for leaving us a review. we are pleased that you enjoyed your stay with us. RegardsKaylene

10/10 超赞

?

2023 年 1 月入住 1 晚
kaymum 于 2023 年 3 月 10 日 的回复
Good afternoon,Thank you for leaving us a review and we are pleased that you enjoyed your stay with us.RegardsKaylene