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关于金士兰 I-95 - 海军基地区霍桑温德姆套房酒店的点评

3 out of 5
金士兰 I-95 - 海军基地区霍桑温德姆套房酒店
1323 E King Ave, Kingsland, GA

点评

8.0

很好

10 分 - 超赞。318 条好评，共有 738 条点评" "
8 分 - 还可以。229 条好评，共有 738 条点评" "
6 分 - 一般。98 条好评，共有 738 条点评" "
4 分 - 很差。52 条好评，共有 738 条点评" "
2 分 - 糟糕。41 条好评，共有 738 条点评" "

8.2/10

清洁度

8.6/10

员工和服务

7.6/10

服务设施

8.0/10

住宿条件和设施

8.0/10

环保

点评

4/10 很差

Monika

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Lola, GM 于 2024 年 5 月 17 日 的回复
Thank you for telling us about your stay. We hope to better serve you next time.

10/10 超赞

john，tarpon springs

满意：清洁度、员工和服务、住宿条件和设施
Very good
2024 年 5 月入住 1 晚
Lola, GM 于 2024 年 5 月 15 日 的回复
Thank you for telling us about your stay. We are pleased that you had a 5-star experience with us and we look forward to serving you again.

10/10 超赞

Michael

满意：员工和服务、服务设施、住宿条件和设施
Nice area in a convenient location for finding what you need.
2024 年 5 月入住 1 晚
Lola, GM 于 2024 年 5 月 11 日 的回复
Thank you for telling us about your stay. We are pleased that you had an exceptional stay and we look forward to serving you again.

10/10 超赞

Terri

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A very nice and quite stay. Enjoyed the coffee and breakfast in the morning,
2024 年 5 月入住 1 晚
Lola, GM 于 2024 年 5 月 6 日 的回复
Thank you for telling us about your stay. We are happy to hear that your room was clean and comfortable and that you enjoyed our complimentary breakfast. We look forward to serving you again.

6/10 一般

Audrey

Property is showing its age. It’s fine, but nothing special. The cc number on my account at check in wasn’t mine. The clerk said she cleared it and I inserted mine which was accepted, but the form she had me sign still had the wrong number on it. Seems questionable.
2024 年 5 月入住 1 晚
Lola, GM 于 2024 年 5 月 3 日 的回复
Thank you for telling us about your stay. We appreciate the feedback and hope to better serve you next time.

4/10 很差

Beth

满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
I was traveling alone and the parking lot was very dark and no parking, the elevator was broken and I wasn’t told until after I got the room. I had a lot to carry but it was after midnight and didn’t want to change hotels. The room was very out of date. The man that helped was nice but should have told me about the elevator.
2024 年 3 月入住 1 晚
Lola, GM 于 2024 年 4 月 29 日 的回复
Thank you for telling us about your stay. We appreciate the feedback and we apologize for the inconvenience. We look forward to better serving you next time.

10/10 超赞

Peggy

2024 年 4 月入住 1 晚
Lola, GM 于 2024 年 5 月 11 日 的回复
Thank you for telling us about your stay. We are pleased that you had an exceptional stay and we look forward to serving you again.

10/10 超赞

Walter

满意：清洁度、服务设施、住宿条件和设施
Great
2024 年 4 月入住 1 晚
Lola, GM 于 2024 年 4 月 13 日 的回复
Thank you for telling us about your stay. We are pleased that you had a 5-star experience with us and we look forward to serving you again.

6/10 一般

Maria

The hotel was good, but it needs to be updated.
2024 年 2 月入住 1 晚
Lola, GM 于 2024 年 4 月 8 日 的回复
Thank you for telling us about your stay. We appreciate the feedback and look forward to serving you again.

8/10 还可以

Philip，Columbia

与家人出行
满意：住宿条件和设施，员工和服务
Breakfast hours were different than front desk mentioned
2024 年 4 月入住 1 晚
Lola, GM 于 2024 年 4 月 5 日 的回复
Thank you for telling us about your stay. We look forward to better serving you next time.

8/10 还可以

Theodore，Marlborough

与家人出行
Adequate
2024 年 3 月入住 1 晚
Lola, GM 于 2024 年 4 月 5 日 的回复
Thank you for telling us about your stay. We look forward to better serving you next time.

8/10 还可以

Donna

满意：员工和服务、服务设施、住宿条件和设施
DD right next to the hotel!! Was good and would stay again. Would recommend it.
2024 年 3 月入住 1 晚
Lola, GM 于 2024 年 3 月 26 日 的回复
Thank you for telling us about your stay. We are glad that you had a great experience with us and we look forward to serving you again.

10/10 超赞

Jean

与配偶出行
Nothing to like or dislike. It's an average hotel in a typical "right off the highway" hotel.
2024 年 3 月入住 1 晚
Lola, GM 于 2024 年 3 月 26 日 的回复
Thank you for telling us about your stay. We are glad that you found our location convenient and we look forward to serving you again.

6/10 一般

Robin

满意：员工和服务，清洁度
不满意：住宿条件和设施
The room was roomy and clean, however, the entire property is old and needs renovations. Easy fixes like a broken toilet handle and missing toilet paper holder are overlooked. I am not sure how this property got 3 stars. It served its purpose for one night.
2024 年 3 月入住 1 晚
Lola, GM 于 2024 年 3 月 25 日 的回复
Thank you for telling us about your stay. We appreciate your patience as we are under new management. We look forward to better serving you in the future.

10/10 超赞

Duane，Dundee

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful Stay!!!
2024 年 3 月入住 1 晚
Lola, GM 于 2024 年 3 月 16 日 的回复
Thank you for telling us about your stay. We are glad to know you had an exceptional time with us and we look forward to serving you again.

10/10 超赞

Rebekah

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great stay. Friendly people, clean rooms. Good space for the family to stretch out at a reasonable price
2024 年 3 月入住 1 晚
Lola, GM 于 2024 年 3 月 14 日 的回复
Thank you for telling us about your stay. We are happy to hear that our team was friendly and helpful. I am also glad to hear that you and your family enjoyed our clean and comfortable rooms. We look forward to serving you again.

8/10 还可以

Andrea

满意：清洁度、员工和服务、住宿条件和设施
The front desk staff
2024 年 3 月入住 1 晚
Lola, GM 于 2024 年 3 月 10 日 的回复
Thank you for telling us about your stay. We are glad you had a great experience and we look forward to serving you again.

8/10 还可以

Lynn

2024 年 2 月入住 1 晚
Lola, GM 于 2024 年 3 月 8 日 的回复
Thank you for telling us about your stay. We are glad that you enjoyed your time with us and we look forward to welcoming you back again.

2/10 糟糕

Tiffany

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This place is terrible. We had riches in our room one actually crawled on my husband in the bed… the property look good on the internet but do not look nothing like this in person. We stayed the weekend. Saturday on our way out we ask for a face towel so we can have while we was out at a festival after the front desk guy gave us the towel he came behind trying to figure out what we was about to do with the towel saying he had to document it!!! This place is horrible nobody wants to steal nothing from that place. They worried about a towel and not the place being clean. We drove 7 hrs to stay in a DUMP!!!! NEVER AGAIN WILL I STAY AT THIS PLACE!!!
2024 年 2 月入住 2 晚
Lola, GM 于 2024 年 2 月 15 日 的回复
Thank you for telling us about your stay. We appreciate the feedback and hope you give us another chance to better serve you.

4/10 很差

Linda

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
Would not stay there again.
Staff at the front desk was awesome. Room was spacious. Bed was okay. It was filthy!
2024 年 2 月入住 1 晚
Lola, GM 于 2024 年 2 月 15 日 的回复
Thank you for telling us about your stay. We appreciate the feedback and hope you give us another chance to better serve you.

6/10 一般

真实旅客

商务旅客
满意：员工和服务
Wouldn’t stay again
The staff was friendly but the property had very little parking. Parking lot holds a lot of water so parked in a huge puddle which made it fun unloading. The room smelled super strong like incense and was overbearing. All of the chrome fixtures in the bathroom were covered in rust. The bed was great and pillows. The walls are paper thin and I could literally hear in detail every word the woman next room over was speaking during her 4 hour phone call and her subsequent snoring throughout the night. That was the worst. Made it hard to sleep. Treadmills were broken in the gym. Convenient location but access was terrible and road was all beat up due to construction. Not worth more than 100 a night imo
2024 年 2 月入住 3 晚
Lola, GM 于 2024 年 2 月 9 日 的回复
Thank you for telling us about your stay. We look forward to better serving you next time.

8/10 还可以

Anthony

与家人出行
满意：服务设施，清洁度
The check-in could have been smoother.
2023 年 12 月入住 1 晚
Lola, GM 于 2024 年 2 月 9 日 的回复
Thank you for telling us about your stay. We look forward to better serving you next time.

4/10 很差

barry

与家人出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Very easy and convenient from the interstate. However, when you get off the elevator on the second floor, it smells like a cigarette. The refrigerator in my room had leftover almond milk in it, and there was hair in the shower. Just an overall feeling of dirtiness.
2024 年 2 月入住 1 晚
Lola, GM 于 2024 年 2 月 2 日 的回复
Thank you for telling us about your stay. We hope to better serve you next time you are in Kingsland.

2/10 糟糕

Jennifer

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Burned my had in the coffee because lid didn’t fit on coffee, staff watched and didn’t even try and help
2023 年 12 月入住 1 晚
Lola, GM 于 2024 年 2 月 2 日 的回复
Thank you for telling us about your stay. We hope to better serve you next time you are in Kingsland.

6/10 一般

真实旅客

满意：客房舒适度，清洁度
Better customer service
Overall, our 2 night stay at this hotel was pretty okay. The breakfast isn’t the best, but the rooms were up to standard as far as cleanliness. The only issue we had was that we specifically wanted a room with a jetted tub for our stay, which was one of the main reasons we chose the hotel. Once we tried to use the tub on our second night there, we saw that it wasn’t working. We were told to let management know when we checked out, which we did. I would’ve thought that we would have at least been offered a refund in the difference between that room and a standard room, but was only told that we should’ve said something after the first night of our stay. Definitely wasn’t a helpful solution, but I don’t think I’ll be staying here again unless it’s a last resort.
2024 年 1 月入住 2 晚
Lola, GM 于 2024 年 2 月 2 日 的回复
Thank you for telling us about your stay. We hope to better serve you next time you are in Kingsland.

10/10 超赞

Kohar

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I enjoyed the very spatious rooms and friendly staff. The dining room is lovely for breakfast.
2024 年 1 月入住 1 晚
Lola, GM 于 2024 年 1 月 30 日 的回复
Thank you for telling us about your stay. We are glad that you enjoyed our complimentary breakfast. We look forward to serving you again.

6/10 一般

Klaus

与配偶出行
满意：员工和服务
不满意：服务设施
Starters. Lobby looked nice and hostess very pleasant. Picked hotel specifically for hot tub and of course it didnt work, low water, full of leaves. Then in room safe didnt work, remote bad, light bulb out. Finally on a few trips diwn to lobby grinding nouse as we stopped. Breakfast ok
2024 年 1 月入住 1 晚
Lola, GM 于 2024 年 1 月 25 日 的回复
Thank you for telling us about your stay. We appreciate the feedback and look forward to better serving you next time.

10/10 超赞

Catherine

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Lola, GM 于 2024 年 1 月 25 日 的回复
Thank you for telling us about your stay. We are pleased that you had an exceptional stay with us and we look forward to serving you again.

8/10 还可以

Dale

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Disappointed in gym equipment
Gym equipment was very rough. 2 treadmills and neither worked. One of the reasons I chose this hotel was gym.
2023 年 12 月入住 1 晚
Lola, GM 于 2024 年 1 月 25 日 的回复
Thank you for telling us about your stay. We appreciate the feedback and look forward to better serving you next time.

10/10 超赞

Yolande，Montreal

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
everything is good
2024 年 1 月入住 1 晚
Lola, GM 于 2024 年 1 月 12 日 的回复
Thank you for telling us about your stay. We are happy to hear that we met your expectations and we look forward to serving you again.

6/10 一般

D

商务旅客
I was transferred to two different rooms first the key did not work 2ND no heat or air-conditioning
2023 年 12 月入住 2 晚
Lola, GM 于 2024 年 1 月 9 日 的回复
Thank you for telling us about your stay. We hope you give us another chance to better serve you.

8/10 还可以

Alexander

与家人出行
The check-in process was unexpectedly lengthy, which was a bit inconvenient after a tiring journey. Additionally, the bathroom cleanliness didn't meet expectations. However, one standout was the breakfast service. It offered a variety of options including sausages, eggs, fish, and fresh fruits.
2024 年 1 月入住 1 晚
Lola, GM 于 2024 年 1 月 9 日 的回复
Thank you for telling us about your stay. We appreciate the feedback and apologize for the delays at check-in. We hope you give us another chance to better serve you.

6/10 一般

Rupesh

与家人及幼儿出行
满意：员工和服务
2023 年 12 月入住 1 晚
Lola, GM 于 2024 年 1 月 9 日 的回复
Thank you for telling us about your stay. We look forward to welcoming you back next time you are in Kingsland, GA.

6/10 一般

Rebecca

与配偶出行
满意：员工和服务
不满意：清洁度
Room was very large, plenty of places to eat and gas stations. Bathroom was dirty, tub dripped the entire time, but staff was great. They had a good breakfast as well.
2023 年 12 月入住 1 晚
Lola, GM 于 2024 年 2 月 2 日 的回复
Thank you for telling us about your stay. We hope to better serve you next time you are in Kingsland.

10/10 超赞

真实旅客

与家人出行
满意：客房舒适度，住宿条件和设施
2023 年 12 月入住 1 晚
Lola, GM 于 2024 年 1 月 6 日 的回复
Thank you for telling us about your stay. We are pleased that you had an exceptional stay with us and we look forward to serving you again.

10/10 超赞

Michael

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Heather checked us in. She was terrible.
2023 年 12 月入住 1 晚
Lola, GM 于 2024 年 1 月 6 日 的回复
Thank you for telling us about your stay. WE look forward to serving you again.

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Lola, GM 于 2024 年 1 月 6 日 的回复
Thank you for telling us about your stay. We are pleased that you had an exceptional stay with us and we look forward to serving you again.

8/10 还可以

Jeffrey，Fort Myers

满意：住宿条件和设施，员工和服务
2023 年 12 月入住 1 晚
Lola, GM 于 2024 年 1 月 6 日 的回复
Thank you for telling us about your stay. We are glad that you had a great experience with us and we look forward to serving you again.

2/10 糟糕

Kathy

不满意：清洁度
2023 年 12 月入住 1 晚
Lola, GM 于 2024 年 1 月 6 日 的回复
Thank you for telling us about your stay. We look forward to better serving you in the future.

10/10 超赞

Lester

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Lola, GM 于 2023 年 12 月 26 日 的回复
Thank you for telling us about your stay. We are pleased that we met your expectations and we look forward to serving you again.

8/10 还可以

Bradley

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Met expectations. Fan in bathroom did not work. Friendly staff, large, clean rooms.
2023 年 12 月入住 1 晚
Lola, GM 于 2023 年 12 月 14 日 的回复
Thank you for telling us about your stay. We are glad that our team was friendly and helpful. We look forward to serving you again.

8/10 还可以

Angela

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
One bedroom suite was great space. Very clean. Comfortable beds. Lovely staff. Kitchen usable but missing some items. Furniture and decor slightly outdated.
2023 年 12 月入住 1 晚
Lola, GM 于 2023 年 12 月 14 日 的回复
Thank you for telling us about your stay. We are pleased to hear that you found your suite clean and comfortable. We look forward to serving you again.

8/10 还可以

Michael

2023 年 11 月入住 1 晚
Krystal, GM 于 2023 年 12 月 19 日 的回复
Thank you for telling us about your stay. We are pleased that you had a great visit with us and we look forward to welcoming you back soon.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
I'd stay here again
Very friendly and helpful staff, breakfast was pretty good. needed to have some salsa out to put on the scrambled eggs. Lady doing the breakfast was great. Many little things needed attention, i.e. a burned out lightbulb, etc.
2023 年 11 月入住 1 晚
Lola, GM 于 2023 年 11 月 28 日 的回复
Thank you for telling us about your stay. We are glad that you found our team friendly and helpful. We look forward to serving you again.

2/10 糟糕

Gangadhar

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Cockroaches, left over food, noisy ac
2023 年 11 月入住 1 晚
Lola, GM 于 2023 年 11 月 24 日 的回复
Thank you for telling us about your stay. We hope to better serve you in the future.

4/10 很差

Christine

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
The staff was lovely but the room was disgusting. When we got to the room, there was trash leftover from the last person that stayed there. The rooms definitely need some work, with lots of rusting and peeling on all the walls. The fridge and bathtub weren’t scrubbed down. There was a big yellow stain on the shower curtain. The room had an old musty smell and just didn’t feel clean overall. The breakfast was ok and had a pretty good selection. The lobby was very nice and clean but the room didn’t show the overall hotel justice. There were dead bugs behind the nightstand where I went to charge my phone in the outlet. Luckily it was just an overnight stay to rest but I would not recommend staying here.
2023 年 11 月入住 1 晚
Lola, GM 于 2023 年 11 月 24 日 的回复
Thank you for telling us about your stay. We hope to better serve you in the future.

8/10 还可以

Carl

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚
Lola, GM 于 2023 年 11 月 24 日 的回复
Thank you for telling us about your stay. We are glad that you enjoyed your time with us and we look forward to welcoming you again.

6/10 一般

anna，Myrtle Beach

与家人出行
Although a little hard to find it is convenient. The lobby and dining area was very nice and the breakfast was great. When checking in and when I booked the room, I booked an accessible room with a roll in shower. When checking in with my walker, I confirmed that the room had a roll in shower which the man at the desk told me yes. I was a little suspicious because the room was not on the first floor as expected, but rather on the second floor. With some difficulty as I was using a walker due to a new knee replacement, We got to our room, got settled and then I went for a shower. Much to my surprise the bathroom had a tub shower. At this point in my stay, it was going to be too difficult to complain or move rooms, so I had to sacrifice a shower both evening and morning. My husband was able to shower but noticed that there was very heavy black mold above the shower head. The bedding was comfortable which was a plus. I did mention all of this to the morning crew to which I received an apology for being put in the wrong type room.
2023 年 11 月入住 1 晚
Lola, GM 于 2023 年 11 月 24 日 的回复
Thank you for telling us about your stay. We hope to better serve you in the future.

4/10 很差

TAMMY

2023 年 11 月入住 1 晚
Lola, GM 于 2023 年 11 月 7 日 的回复
Thank you for telling us about your stay. We hope to better serve you next time.

2/10 糟糕

Larry

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Room was dirty. Customer service was bad. Front desk worker was rude.
2023 年 10 月入住 1 晚
Lola, GM 于 2023 年 10 月 25 日 的回复
Thank you for telling us about your stay. We hope you give us another chance to better serve you.