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关于诺克斯维尔 I-75 温德姆贝蒙特酒店的点评

2.5 out of 5
诺克斯维尔 I-75 温德姆贝蒙特酒店
6712 Central Avenue Pike, Knoxville, TN

点评

6.6
10 分 - 超赞。218 条好评,共有 1002 条点评" "
8 分 - 还可以。276 条好评,共有 1002 条点评" "
6 分 - 一般。224 条好评,共有 1002 条点评" "
4 分 - 很差。149 条好评,共有 1002 条点评" "
2 分 - 糟糕。135 条好评,共有 1002 条点评" "

6.6/10

清洁度

7.2/10

员工和服务

6.4/10

服务设施

6.4/10

住宿条件和设施

6.6/10

环保

点评

2/10 糟糕

Bob

不满意:员工和服务
Charged me another $50 after I checked out and was 100 miles down the road. No reason, no explanation. I wont use this hotel chain ever again.
2024 年 5 月入住 1 晚

10/10 超赞

Karen

与家人出行
满意:员工和服务
The office manager was very professional, courteous and accommodating - I requested a room change as the first room I was given reaked of cigarette smoke. He promptly changed my room without issue.
2024 年 5 月入住 1 晚
shelly 于 2024 年 5 月 16 日 的回复
Thank you for your review. We appreciate your kind words to our staff . We will show this to our friendly staff . We hope you consider staying with us soon.

6/10 一般

Charles

不满意:住宿条件和设施,清洁度
2024 年 5 月入住 1 晚
shelly 于 2024 年 5 月 14 日 的回复
Thank you for your rating . We are sorry you did not have an exceptional stay. We hope you consider visiting the hotel again at a later date.

4/10 很差

Sherman

2024 年 5 月入住 1 晚
shelly 于 2024 年 5 月 13 日 的回复
Thank you for your rating . We are sorry you did not have a wonderful stay . We hope you consider staying with us again soon.

6/10 一般

Gerry

满意:员工和服务
不满意:住宿条件和设施,清洁度
The carpet is in need of replacement. You could feel how dirty it was just walking to go to the bathroom. Behind the bathroom door has never been washed and it looked like boogers were on the back of the door. I would not stay there again unfortunately because the staff were excellent.
2024 年 5 月入住 3 晚
shelly 于 2024 年 5 月 9 日 的回复
We are sorry you did not have a good stay .We apologize for any inconvenience. Please rest assure we have looked into your concerns and they have been resolved through the appropriate staff. we hope you will reconsider staying here again.

8/10 还可以

Ana

满意:住宿条件和设施,员工和服务
2024 年 5 月入住 1 晚
shelly 于 2024 年 5 月 9 日 的回复
Thank you for your rating. We hope to see you all again soon.

4/10 很差

Susan

与配偶出行
不满意:住宿条件和设施,服务设施
First of all when we got there, we tried to come inside the lobby to check in but the doors were locked….you had to go over to a window and stand outside to check in….ehhh seemed a lil sketchy to me! Then we go to park and there are a group of maybe 15 teenagers that were running through the whole parking lot around everyone’s cars playing around…mind you this was midnight!! And this continued for hours! It was a place to sleep and it was clean for the most part! The bed was absolutely horrible…my back and hips hurt! We woke up the next morning and left immediately! I wouldn’t stay there again!
2024 年 5 月入住 1 晚
shelly 于 2024 年 5 月 6 日 的回复
We are sorry for your inconvenience. We will look into your concerns so they will be resolved. We are hopeful that you will consider staying with us again.

6/10 一般

Mary Ann

与配偶出行
Can be noisy during the day bc of the pool area but quiet at night. bath tub was cracked but beds are very comfortable
2024 年 4 月入住 3 晚
shelly 于 2024 年 4 月 30 日 的回复
Thank you fort your feedback. We will address your concerns that they will be resolved. We hope you consider staying with us again so that we may make it up to you.

6/10 一般

Louis

与配偶出行
满意:员工和服务、服务设施、住宿条件和设施
WE HAD TO CONSTANTLY ASK THE MANAGEMENT FOR ESSENTIALS AND THE BREAKFAST WAS TOO LIMITED. PERCY WAS AN EXCELLENT WORKER AND VERY HELPFUL AND FRIENDLY AND INFORMATIVE LOU AND MARY LAURO
2024 年 4 月入住 6 晚
shelly 于 2024 年 4 月 30 日 的回复
Thank you with your feedback . We appreciate the kind words concerning our staff . We will look into your concerns and will resolve them. We are hopeful you consider staying with us at a later time .

10/10 超赞

Catherine

满意:服务设施
Check in was quick and informative..rooms are clean, beds are comfy…got in to late for any pool fun…I’ll be staying here again
2024 年 4 月入住 1 晚
shelly 于 2024 年 4 月 30 日 的回复
We are thrilled you had a wonderful stay . We appreciate your kind words . We will inform our staff of your kind words. We thrive for guest satisfaction. We are thrilled you will be staying with us in the future.

10/10 超赞

Misty

与配偶出行
满意:服务设施
The room was very big and clean. The price was very reasonable.
2024 年 4 月入住 1 晚
shelly 于 2024 年 4 月 23 日 的回复
Thank you for the kind words about your stay with us. It is a joy to hear that you had such agreat experience and that our staff was able to make you feel right at home. We are gratefulthat you felt our hotel was clean, modern and accommodating for you, as your comfort is of theutmost importance to us. Thank you again for taking time to tell us about your stay. We hope tosee you again in the near future!

4/10 很差

Eric

满意:住宿条件和设施,清洁度
2024 年 4 月入住 1 晚
Shelly 于 2024 年 4 月 23 日 的回复
We are sorry that your stay did not meet your expectations . We are hopeful that you consider staying at our hotel in the future

10/10 超赞

Makayla

团体旅客
满意:员工和服务,清洁度
Overall, the property was clean and convenient for downtown. The front desk was very helpful. However, the first room smelled like smoke and the breakfast was very limited.
2024 年 4 月入住 1 晚
Shelly 于 2024 年 4 月 23 日 的回复
Thank you for taking the time to let us know how much you enjoyed your stay. It is wonderful tosee you found our staff to be friendly and our location convenient. We will look into your concerns and speak with the appropriate staff to get your concerns resolved. We look forward to welcoming you back again soon!

6/10 一般

John and Sally

团体旅客
不满意:员工和服务
Did not like having your "chef" hovering aroud us at breakfast. Pastries were stale. Lacking in variety Front desk clerk on way in was good. Not so at check out. No greeting, sour disposition, asked about deposit return. Was told I would get it in a week...maybe. no attempt to communicate. Not up to your standard
2024 年 4 月入住 1 晚
Shelly 于 2024 年 4 月 23 日 的回复
We apologize your stay wasn't up to satisfaction. We will look into your concerns and speak with the appropriate staff to resolve the issue. Thank you for your feedback . We hope you consider to revisit us at a later time.

6/10 一般

Andrew

满意:员工和服务
不满意:清洁度
2024 年 4 月入住 1 晚
Shelly 于 2024 年 4 月 23 日 的回复
We apologize for your stay and that it did not meet your expectations. We hope you will reconsider staying in the future.

2/10 糟糕

Gayle

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施
Gross, dated, run down hotel. Stained & scratched furniture, carpet stained & peeling away from walls, dirt in every corner, hair on floor in bath, holes in doors with filler slapped in haphazardly. Broken lamp. Lobby stairs & carpet stained & filthy. Old furniture left on outside sidewalks. No front desk person at checkout. Had us leave cards in a bowl. Terrible breakfast. Next to nothing offered. Baskets almost all empty. Had a man sitting at table asking if we needed help and a tip jar on the counter! Unbelievably tacky! Terrible location. Nasty surroundings. Hard beds. People living in hotel. Just awful.
2024 年 4 月入住 1 晚
Shelly 于 2024 年 4 月 23 日 的回复
Thank you for sharing your experience with us. It is our primary goal that everyguest will always refer to our accommodations as clean and comfortable. Weare saddened to hear that we fell short during your stay. Rest assured that yourcomments will be shared with the appropriate departments to ensure guestsatisfaction moving forward. The next time you are in town, we'd love anotherchance to host you to make sure all your expectations will be met. We wish youall the best along your way.

10/10 超赞

Fred

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
!
2024 年 4 月入住 1 晚
Shelly 于 2024 年 4 月 23 日 的回复
Thank you for taking the time to let us know how much you enjoyed your stay. It is wonderful tosee you found our staff to be friendly and our location convenient. We look forward towelcoming you back again soon!

10/10 超赞

Bryan

与家人出行
满意:清洁度、员工和服务、服务设施
Very clean and bug free. Love the ventilation unit, was very quiet on Eco heat mode. Some furniture in room needed replacing, noticeable scratches on table and rip in chair, bathroom door damaged. Beds were clean and comfortable. Reception guy very friendly and helpful. Malls and restaurants within driving distance.
2024 年 4 月入住 1 晚
Shelly 于 2024 年 4 月 23 日 的回复
Thank you for taking the time to let us know how much you enjoyed your stay. It is wonderful tosee you found our staff to be friendly and our location convenient. We look forward towelcoming you back again soon!

4/10 很差

Kerri,Flushing

不满意:清洁度、服务设施、住宿条件和设施
Was not aware that this was a motel....not a hotel. All rooms were outside entrance. Very old. Needs updating. Apparently a place where migrant workers live/stay. Dogs barking all night. Very noisy
2024 年 3 月入住 1 晚
Shelly 于 2024 年 4 月 23 日 的回复
We are very sorry to hear that you did not rest well. While we cannot guarantee the behavior ofother guests, we did address the issue with noise to the best of our service teams ability. Our room placements were dictated by high occupancy. We hope that the remainder of your journey was pleasant and we hope to have the opportunity to make it up to you in the future.

6/10 一般

Nancy

与家人出行
不满意:员工和服务、服务设施、住宿条件和设施
Hotel is used to house construction workers. Dogs were on the property barking even though there’s a no pet rule. Walls are so thin you can hear everything. Train goes by twice during the night. Motorcycle was rode through the corridor twice. Everything is so outdated that I’m surprised this place is associated with Wyndham and Expedia.
2024 年 3 月入住 1 晚
Shelly 于 2024 年 4 月 23 日 的回复
We are very sorry to hear that you did not rest well. While we cannot guarantee the behavior ofother guests, we did address the issue with noise to the best of our service team's ability. Ourroom placements were dictated by high occupancy. We hope that the remainder of your journey was pleasant and we hope to have the opportunity to make it up to you in the future.

8/10 还可以

Christine,Kalamazoo

与家人出行
满意:员工和服务,清洁度
不满意:服务设施
This is not a handicapped friendly place. The only way to get upstairs where breakfast (ha ha) was served was a very long inside ramp inside the pool area. Breakfast was yogurt, coffee, waffle or an apple. The juice machine was broken. Our handicapped room was so small my husband barely had room to get around with a walker. Our room over looked the pool and it was very noisy. We would not stay there again. The outside doors were all propped open.
2024 年 3 月入住 1 晚
Shelly 于 2024 年 4 月 23 日 的回复
We are sorry to hear that you did not enjoy your stay with us. Please accept our sincerest apologies for any inconvenience or aggravation. We want you as our guest and are hopeful that you will afford us the opportunity to provide lodging services in the future.

10/10 超赞

Jenny

满意:清洁度、员工和服务、住宿条件和设施
I really appreciate its affordable and clean.
2024 年 3 月入住 1 晚
shelly 于 2024 年 4 月 23 日 的回复
Thank you for taking the time to let us know how much you enjoyed your stay. It is wonderful to see you found our staff to be friendly and our location convenient. We look forward to welcoming you back again soon!

6/10 一般

Kevin

商务旅客
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Nice cheap place to stay. Desk staff short and rude, hard to find good help these days I suppose
2024 年 3 月入住 1 晚
shelly 于 2024 年 4 月 23 日 的回复
Thank you for taking the time to let us know how much you enjoyed your stay. We will have a look into your concerns so they may be resolved It is wonderful to see you found our location convenient. We look forward to welcoming you back again soon!

4/10 很差

Brian

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
Another guest smoked weed all evening and night in the open indoor/outdoor area. It was so bad we had no choice but to stay in our room.
2024 年 3 月入住 1 晚
shelly 于 2024 年 4 月 23 日 的回复
We are very sorry to hear that you did not rest well. While we cannot guarantee the behavior ofother guests, we did address the issue with noise to the best of our service team's ability. Ourroom placements were dictated by high occupancy. We hope that the remainder of your journey was pleasant and we hope to have the opportunity to make it up to you in the future.

10/10 超赞

Jeffrey

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property had excellent lighting in parking area whole way around the property. Rooms were very well maintained . Staff explained everything to any questions I had.
2024 年 2 月入住 1 晚
shelly 于 2024 年 4 月 23 日 的回复
Thank you for your feedback we value guests such as yourself . We strive for guest satisfaction,. We would love to have you stay the next time you are in Knoxville.

10/10 超赞

Amanda

与配偶出行, 商务旅客
满意:住宿条件和设施,服务设施
Percy was awesome. Very helpful at breakfast time. Rooms were comfortable. Would stay there again if and when we go back to Knoxville.
2024 年 2 月入住 1 晚
shelly 于 2024 年 4 月 23 日 的回复
Thank you so much for your recent 5 star stay! We really appreciate guest feedback and youmentioned all the aspects that we focus on for a great stay. It's all due to a great staff thatprovide such well-maintained guest rooms and common areas, along with excellent guestservice. We strive to have every guest leave as satisfied as you did. Once again, thanks for thegreat review and staying with us! We hope you will visit us again.

10/10 超赞

Steven

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I loved how big the room was and how quiet it was
2024 年 2 月入住 2 晚

10/10 超赞

Dan

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Shower is kind of short and the walls are thin, but it's a good location and price.
2024 年 2 月入住 1 晚

8/10 还可以

Annette

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very helpful and friendly stuff
2024 年 2 月入住 1 晚

10/10 超赞

Jesus

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚

8/10 还可以

Douglas

2024 年 2 月入住 1 晚
Shelly 于 2024 年 4 月 23 日 的回复
Thank you for your review . We hope you consider coming back to stay at our hotel.

10/10 超赞

diane

满意:住宿条件和设施,清洁度
Service at the desk was courteous and friendly. Treadmill, elliptical, and bike available. Pool, spacious, quiet, well kept up . Room with all the necessities.
2024 年 2 月入住 1 晚

10/10 超赞

Kimberly

2024 年 2 月入住 1 晚
shelly 于 2024 年 4 月 23 日 的回复
Thank you for taking the time to let us know how much you enjoyed your stay. It is wonderful to see you found our staff to be friendly and our location convenient. We look forward to welcoming you back again soon!

2/10 糟糕

Travis

与家人及幼儿出行
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
It was advertised to have a indoor heated pool, it was absolutely frigid was not usable at all the pool nor the building it was in where heated at all
2024 年 2 月入住 2 晚

2/10 糟糕

Dylan

与家人及幼儿出行, 商务旅客
不满意:员工和服务、服务设施、住宿条件和设施
The Desk attendant was rude, the hotel page says Indoor pool when it wasn’t
2024 年 2 月入住 1 晚

10/10 超赞

Jeffrey

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚

8/10 还可以

Luis

2024 年 2 月入住 1 晚

10/10 超赞

Kellye

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Came for a show at Tennessee Theater. Not familiar with the area, but I trust Wyndham hotels. So glad i chose this one.close to interstate, clean, comfortable, friendly staff. Already planning a trip back just to stay around the indoor pool and use it.
2024 年 1 月入住 1 晚

6/10 一般

Russelle

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚

10/10 超赞

Hugo

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great service and stay!
Overall, very good and clean!
2024 年 1 月入住 3 晚

10/10 超赞

Joseph

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚

6/10 一般

Josee,London

2024 年 1 月入住 1 晚

10/10 超赞

Katesha

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

4/10 很差

Alan

与家人出行
不满意:住宿条件和设施,服务设施
Booked hotel for indoor pool, but the pool was closed. Not just under repair but closed for the season. False advertising. Advertised a full hot breakfast. It was waffles and the rest was continental. Bit deceiving as most that advertise hot breakfast have a breakfast bar.
2024 年 1 月入住 1 晚

10/10 超赞

Brenda

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚

6/10 一般

Neha

2023 年 12 月入住 1 晚

10/10 超赞

Rashada

与家人出行
满意:住宿条件和设施,员工和服务
2023 年 12 月入住 1 晚

8/10 还可以

Lisa

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 6 晚

10/10 超赞

Vernon

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great room for value, comfort and easy loading to room!
2023 年 12 月入住 1 晚

8/10 还可以

Larry

满意:清洁度、住宿条件和设施、客房舒适度
The room was clean and the appliances worked. The bathroom sparkled and worked well. One of the front desk clerks was kind and efficient, the other was efficient. A dog barked in the room next door.
2023 年 12 月入住 2 晚