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关于小岩城医学中心万锦之家套房酒店的点评

2.5 out of 5
小岩城医学中心万锦之家套房酒店
5120 West Markham Street, Little Rock, AR

点评

7.4

还可以

10 分 - 超赞。289 条好评，共有 977 条点评" "
8 分 - 还可以。332 条好评，共有 977 条点评" "
6 分 - 一般。179 条好评，共有 977 条点评" "
4 分 - 很差。100 条好评，共有 977 条点评" "
2 分 - 糟糕。77 条好评，共有 977 条点评" "

7.8/10

清洁度

8.2/10

员工和服务

7.2/10

服务设施

7.2/10

住宿条件和设施

7.4/10

环保

点评

4/10 很差

真实旅客

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
2019 年 12 月入住 1 晚
veronica 于 2019 年 12 月 26 日 的回复
we thank you for your rating

8/10 还可以

Ming-Jung

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
I was satisfied with this trip in the hotel.
2018 年 3 月入住 7 晚
veronica 于 2018 年 3 月 13 日 的回复
Thank you for your feedback we hope to see you soon.

4/10 很差

Robert

不满意：住宿条件和设施，清洁度
There are 4 lamps in the unit. One flashed on & off & the others didn’t work at all. The air was musty even with the a/c going full. The ice machines in my bldg didn’t work. Had to go to a different building to get some. Was promised access to a wheelchair. It was missing. Their breakfast scrambled eggs were tasteless & even though I was one of the first in, the biscuits were stale ∧ the gravy over salted. Reminded me of an old Motel 6. The web page picture must have been stolen from a nicer location. The neighborhood made me wish I had an alarm system on my car.
2024 年 5 月入住 1 晚

6/10 一般

Breanna

与家人及幼儿出行
The room itself was great. We loved the location and the size of the room. The food was a whole different story. We got served moldy breakfast food and realized after already eating it. Called to report this due to getting sick and was assured someone would call me. No return phone call. Watch the food if you eat!
2024 年 4 月入住 3 晚
Veronica 于 2024 年 5 月 3 日 的回复
We will inspect all food to assure quality. We apologize for the inconvenience. Thank you for letting us know.

4/10 很差

Vicky

与家人及幼儿出行
满意：员工和服务
不满意：住宿条件和设施
The website said you could receive a roll-out bed if needed. They didn't have a rollout period at all. The website also said they had a pool and there was no pool.. And on top of that my door to my room was wouldn't work i had to get the worker to help me open it. And the bed inside the sofa bed was broken i had to change rooms due to it being broken..
2024 年 4 月入住 2 晚
Veronica 于 2024 年 4 月 15 日 的回复
we truly apologize for the inconvenience this may have caused to you, we will resolve these issues immediately. Thank you for letting us know.

10/10 超赞

theresa

满意：清洁度、员工和服务、住宿条件和设施
N/a
2024 年 3 月入住 2 晚
Veronica 于 2024 年 4 月 9 日 的回复
We appreciate your valuable feedback. Thank you for staying with us.

6/10 一般

Elizabeth

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Was not a fan of how small and high the beds were. Did like the free breakfast. On the weekend though (Sunday) it was grab and go bags. Not many options. Much more to choose from on Monday though. Liked that there were elevators available. Easy parking.
2024 年 3 月入住 2 晚
Veronica 于 2024 年 3 月 22 日 的回复
We appreciate your feedback and thank you for staying with us.

10/10 超赞

Danny

满意：清洁度、员工和服务、住宿条件和设施
Very friendly staff!
2024 年 3 月入住 1 晚
Veronica 于 2024 年 3 月 13 日 的回复
We are super thrilled to know our crew was able to make your stay a pleasant one.Thank you for staying with us.

10/10 超赞

Charles

满意：清洁度、员工和服务、住宿条件和设施
Clean,comfortable,quiet. Staff kind, Caring and helpful
2024 年 2 月入住 2 晚
VERONICA 于 2024 年 2 月 27 日 的回复
We value your feedback and thank you for staying with us.

4/10 很差

真实旅客

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚
Veronica 于 2024 年 2 月 19 日 的回复
Thank you for your review.

10/10 超赞

Marsha

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Veronica 于 2024 年 2 月 15 日 的回复
We love to know your stay with us was a great experience. Thank you for sharing your feedback with us.

10/10 超赞

Tonia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚

2/10 糟糕

Femia，Sierra Vista

与家人出行, 商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The beds and pillows were the worst I’ve ever slept on. They claimed to have breakfast and had the facilities for a hot breakfast but only offered a smash grab bag on a Saturday. There was no soap available, not enough towels or sheets for the pullout bed. You can feel every spring in the mattress the pillows were hard and half of the pillows were plastic and noisy to use. The toilet seat was ugly and marred. Everything needs updated. It’s all very worn. I’m livid that the price was so high and didn’t even get hot food for breakfast after a sleepless night on the worst mattress. Those mattresses and pillows need thrown away.
2024 年 1 月入住 2 晚
Veronica 于 2024 年 2 月 1 日 的回复
We appreciate your valuable feedback. Thank you for letting us know. We hope you will give us another opportunity as we are updating various areas of our hotel.

10/10 超赞

johnnie

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Ok
Veronica 于 2024 年 1 月 28 日 的回复
We thank you for your review.

10/10 超赞

Cynthia

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfort in a Time of Need
Unbelievably helpful. I had to travel to attend a funeral and it was amazing how the staff went out of their way to meet my needs.
2024 年 1 月入住 3 晚
Veronica 于 2024 年 1 月 28 日 的回复
We are very glad to know our team was able to assist you with all your lodging needs, while with us. Thank you for your review and thank you for staying with us.

10/10 超赞

Larry

满意：清洁度、员工和服务、住宿条件和设施
.
2024 年 1 月入住 1 晚
Veronica 于 2024 年 1 月 28 日 的回复
Thank you for review.

6/10 一般

Kenneth D

与家人出行, 商务旅客
不满意：清洁度、员工和服务、服务设施
The size was nice, it was not as clean as I felt that it should be and as far as having the shuttle ready to go to the hospital the next morning the driver didn't show up so it was a total inconvenience
2024 年 1 月入住 1 晚
Veronica 于 2024 年 1 月 23 日 的回复
We did have a hiccup, with our driver's not our usual routine. Thank you for your understanding and we hope you visit us again.

8/10 还可以

Eric

商务旅客
满意：清洁度、员工和服务、服务设施
Clean and comfortable facility. All the staff were friendly and professional. I was in room 317 and my 2nd night, the door would not open after multiple attempts and with assistance. This was 11 pm in freezing temps. I was relocated to a different room --which was a satisfactory solution.
2024 年 1 月入住 2 晚
Veronica 于 2024 年 1 月 23 日 的回复
We thank you for your understanding and patience. Thank you for your review.

6/10 一般

Danielle

2024 年 1 月入住 2 晚
veronica 于 2024 年 2 月 15 日 的回复
We thank you for your review.

8/10 还可以

Brian

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Veronica 于 2023 年 12 月 28 日 的回复
Thank you for your review.

10/10 超赞

Ronald

满意：服务设施
This place was great.
2023 年 12 月入住 4 晚
Veronica 于 2023 年 12 月 27 日 的回复
We appreciate your feedback. Thank you for letting us know.

10/10 超赞

Wendolyn

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The lady at front desk deserves a raise. Totally professional and kind. People like her are 1 in a million.
2023 年 12 月入住 2 晚
Veronica 于 2023 年 12 月 25 日 的回复
We thank you so much for an excellent review. Thank you for letting us know and thank you for staying with us.

2/10 糟糕

Aaron

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Veronica 于 2023 年 12 月 25 日 的回复
We thank you for your review.

8/10 还可以

Brian

与家人出行
满意：员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Veronica 于 2023 年 12 月 25 日 的回复
We appreciate your positive feedback. Thank you for staying with us.

10/10 超赞

Jennifer

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Check in process was easy and staff was very pleasant and helpful.
2023 年 11 月入住 1 晚
Veronica 于 2023 年 12 月 8 日 的回复
We are thrilled to know that you had a great experience at Markham House Suites. Please visit us again. Thank you for staying with us.

8/10 还可以

catherine

与家人出行
满意：员工和服务，清洁度
The pillows were very uncomfortable
2023 年 11 月入住 1 晚
Veronica 于 2023 年 12 月 8 日 的回复
We appreciate your feedback. We are actually in the process of replacing pillows to our entire property. Thank you for staying with us.

10/10 超赞

Jolene

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
My 2 night stay
It is a great place to stay. Everyone was so nice to check in to check. Very clean and I will definitely stay there again!
2023 年 11 月入住 2 晚
Veronica 于 2023 年 12 月 8 日 的回复
We look forward to seeing you again!!! Thank you for staying with us and thank you for such a positive review!

2/10 糟糕

Gail

满意：员工和服务
不满意：住宿条件和设施，清洁度
I did not stay. The room wreaked of cigarette smoke. The door and window both looked as if they has been broken into. The floor had chunks of mud that looked like it come from work boots.
2023 年 11 月入住 2 晚
veronica 于 2023 年 11 月 29 日 的回复
We apologies for the issues you experienced. Thank you for letting us know.

10/10 超赞

Angel

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very quiet place at a main street. Good food around in a walkable distance. The have a shuttle that transport you at a very short notice without hesitation, very nice person the driver, sorry forgot his name. Check in/out in a breeze. Great location for tourism or medical treatments at the Medical center. A good improvement could be a clothes hangers rod/area for longer stays.
2023 年 11 月入住 4 晚
Veronica Arreola 于 2023 年 11 月 23 日 的回复
Thank you Angel, your suggestion. Is actually a great idea. Thank you for staying with us.

4/10 很差

devin

与家人出行
不满意：住宿条件和设施，员工和服务
2023 年 11 月入住 1 晚
Veronica 于 2023 年 11 月 20 日 的回复
Thank you for your review.

8/10 还可以

LaToya

与家人出行
满意：住宿条件和设施
I may come back
2023 年 11 月入住 1 晚
Veronica 于 2023 年 11 月 20 日 的回复
We love to have you visit us again. Thank you for staying with us.

8/10 还可以

Terrell

满意：清洁度、员工和服务、客房舒适度
2023 年 11 月入住 1 晚
Veronica 于 2023 年 11 月 14 日 的回复
We appreciate your valuable feedback. Thank you for staying with us.

2/10 糟糕

Don

商务旅客
不满意：住宿条件和设施，清洁度
Roaches, loud noises thru the walls, broken toilet seat
2023 年 11 月入住 2 晚
Veronica 于 2023 年 11 月 14 日 的回复
Thank you for letting us know.

4/10 很差

johnnie

不满意：住宿条件和设施，员工和服务
staff was rude and very unprofessional.
2023 年 10 月入住 3 晚
Veronica 于 2023 年 11 月 6 日 的回复
We appreciate you letting us know.We're sorry you were unhappy with your stay.

8/10 还可以

Kent

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚
Veronica 于 2023 年 11 月 6 日 的回复
Thank you for staying with us.

8/10 还可以

Janice

满意：清洁度、员工和服务、住宿条件和设施
The room was very clean. The staff was extremely helpful
2023 年 11 月入住 2 晚
Veronica 于 2023 年 11 月 6 日 的回复
Thank you for sharing your positive review and thank you for saying with us.

8/10 还可以

Christine

满意：清洁度、员工和服务、住宿条件和设施
Nothing fancy but the room was clean and comfortable. There were two sandwich shops within walking distance. I would recommend Jimmy's.
2023 年 10 月入住 2 晚
Veronica 于 2023 年 11 月 3 日 的回复
We appreciate your valuable feedback. Thank you for staying with us.

4/10 很差

Anil

与家人出行
满意：客房舒适度，员工和服务
不满意：住宿条件和设施，清洁度
Room floor was sticky, breakfast room was stinky, breakfast was ok though.
2023 年 10 月入住 1 晚
Veronica 于 2023 年 11 月 1 日 的回复
We thank you for your review.

2/10 糟糕

Vicki

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Don't believe the pictures!
I booked a king size bed Supposed to have walk in shower. Told when I arrived that when booking with hotels.com You don't get what you booked you get what they have available. We got 2 double beds, a bathroom you could barely turn around in. No comforters, 1 chair. I could go on. I was charged at time of booking advertised at $76, prepaid came out to 119.46. Get there and am informed I had to pay 150.00 deposit which was reduced to :50.00 in case of any damages. Upon checking out this morning I was told the 50.00 deposit would be refunded in 3 to 5 days. Cancellation ended Sunday we arrived Monday afternoon. Will not book with hotels.com ever again.
Can barely turn around
Curtains dirty greasy
Dirty
Hanging off the rod
2023 年 10 月入住 1 晚
. 于 2023 年 11 月 1 日 的回复
We appreciate your review.

8/10 还可以

Karen

商务旅客
满意：清洁度、服务设施、住宿条件和设施
Property needs some updating and the shuttle drivers could be nicer.
2023 年 10 月入住 2 晚
Veronica 于 2023 年 10 月 30 日 的回复
We thank you for your feedback.

8/10 还可以

Julie

团体旅客
满意：清洁度、员工和服务、客房舒适度
Everything was fine, it just needs a little tlc. It’s an older place. The bed was comfy :) and clean
2023 年 10 月入住 1 晚
Veronica 于 2023 年 10 月 24 日 的回复
We appreciate you letting us know your important feedback. We are actually working on updating some of our furniture. Our beds were just recently updated. We thank you for your patience in our transition.

8/10 还可以

Chari

满意：员工和服务，清洁度
Enjoyed the two bedroom suite. Very spacious.
2023 年 10 月入住 2 晚
Veronica 于 2023 年 10 月 23 日 的回复
Thank you for your review, Chari.

10/10 超赞

Kathleen

团体旅客, 商务旅客
满意：员工和服务，清洁度
For it being directly off of Markham, it is amazingly a quiet space in the rooms. We were in a 1 bedroom suite, checked in Monday-Thurs. No housekeeping except on Monday and Thursday, informed in checkout. Will let them know next time. Also if you want pots and pans, they are at the front desk. More coffee is needed for 2 people in the room for 3 days with 2 cups a day. The free Breakfast was amazing. .
2023 年 10 月入住 3 晚
Veronica 于 2023 年 10 月 20 日 的回复
We appreciate your valuable feedback. We are always a phone call away if any extra are ever needed we would be more happy to provide services.Thank you again for staying with us Ms.Kathleen.

10/10 超赞

RUTH

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent staff, helpful. Location of room is great. Nice size rooms, separate living room from bedroom. Kitchen area. Like living in an apartment. Too bad we weren't staying longer. I would definitely come here again if ever in the area. Restaurant on the corner, great food too.
2023 年 10 月入住 1 晚
Veronica 于 2023 年 10 月 19 日 的回复
Thank you, Ruth.

10/10 超赞

Kandyce

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Happy customer
I really enjoyed the stay i felt at home, really nice customer service and the breakfast was good , i really enjoyed it
2023 年 10 月入住 2 晚
Veronica 于 2023 年 10 月 30 日 的回复
Kandyce, we are thrilled to know you had a wonderful experience. Please stop by and visit us again! Thank you for staying with us.

10/10 超赞

Pamela

商务旅客
满意：服务设施
The staff are very friendly!
2023 年 10 月入住 2 晚
Veronica 于 2023 年 10 月 23 日 的回复
We appreciate you. Thank you for staying with us, Pamela.

8/10 还可以

Kent

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Swim
Great fit
2023 年 10 月入住 1 晚
Veronica 于 2023 年 10 月 15 日 的回复
We're so happy to know you had a great stay worth us. Thank you for staying worth us.

6/10 一般

Michelle

与配偶出行, 商务旅客
满意：服务设施，员工和服务
We had a little issue with our room but was promptly responded to by the manager. Very pleased with that.
2023 年 10 月入住 1 晚
Veronica 于 2023 年 10 月 10 日 的回复
We appreciate your patience in resolving the issue you all experienced with us. Thank you for staying with us. We look forward to seeing you in the future.

8/10 还可以

Helen

满意：员工和服务
Staff very friendly, beds comfortable
2023 年 10 月入住 4 晚
Veronica 于 2023 年 10 月 10 日 的回复
We are happy to know your stay was a good one while visiting little rock. Thank you for sharing your feedback.

6/10 一般

AJ

满意：清洁度
2023 年 10 月入住 1 晚
Veronica 于 2023 年 10 月 10 日 的回复
Thank you for your review.