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关于费城玛律文大峡谷美国长住精选套房酒店的点评

2.5 out of 5
费城玛律文大峡谷美国长住精选套房酒店
300 N Morehall Rd, Malvern, PA

点评

6.2
10 分 - 超赞。147 条好评，共有 678 条点评" "
8 分 - 还可以。155 条好评，共有 678 条点评" "
6 分 - 一般。119 条好评，共有 678 条点评" "
4 分 - 很差。127 条好评，共有 678 条点评" "
2 分 - 糟糕。130 条好评，共有 678 条点评" "

6.4/10

清洁度

7.2/10

员工和服务

5.6/10

服务设施

6.2/10

住宿条件和设施

6.0/10

环保

点评

2/10 糟糕

Jeffrey

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I walked into a rancid smell in lobby and thru ought the hotel and room, my room was disgusting with badly stained pillows, bugs. I addressed the problem with front desk and they offered me new pillow cases?? Not pillows .there was no complimentary breakfast or coffee, was told to go to wawa and not use their vending machines because they were unsafe? Needless to say I saf in my truck all night after asking to cancel my room . They replied I couldn’t cancel. I had booked for 2 nights. The next morning I walked in and showed the new desk person the pictures I had of room and they agreed to cancel the following day and give me a full refund for 2 days. I would never let anyone I know stay there. Zero stars…
2024 年 5 月入住 2 晚
Hotel Management 于 2024 年 5 月 20 日 的回复
Dear Jeffrey, Thank you for reviewing our hotel. We apologize for not meeting your expectations during your visit. We take all concerns seriously, especially those related to the cleanliness of our hotel, as it is our top priority. We strive to provide our guests with a clean and comfortable environment, and we're sorry that we fell short in this instance. We will address your concerns with our housekeeping team to ensure we are better prepared to serve you during your next visit. We hope that you will consider giving us another chance to host you in the future and that we will have the opportunity to welcome you back soon.Sincerely,Hotel Management

2/10 糟糕

Cari

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

10/10 超赞

Enrique，Doral

商务旅客
满意：员工和服务，清洁度
不满意：服务设施
All ok
2024 年 4 月入住 2 晚

6/10 一般

Christopher

商务旅客
满意：员工和服务，清洁度
不满意：服务设施
Ive stayed at this property numerous times in the past. This time will probably be yhe last. The property itself is fine the room was mediocre at best. Out dated and needs to be refurbished. I was there for a month and bought the better internet. Dont its no different than the normal internet, waste of money. Room key stopped working about 2 weeks in, you have to call customer service and they call the nightshift attendant to come fix your card. Wouldnt of been bad if i didnt wait 10 mins just to get to my room and the key still didnt work. So back down to the lobby to call again and wait another 10 mins. No one at the desk till 9am. And for a hotel thats known for there kitchen rooms they make you buy the pots and pans. Plates, silverware, cups....ect. total price for that stuff about 70 bucks. No longer worth the money they charge if nothing is going to work. On the plus side, the bed and pillows were comfortable anf i always had hot water.
2024 年 3 月入住 27 晚
Hotel Management 于 2024 年 4 月 30 日 的回复
Dear Christopher, Thank you for sharing your experience with us. We appreciate you pointing out specific items you loved and areas where we can improve. However, reading that your disappointment outweighs your satisfaction while staying with us is disheartening. We always strive to provide every guest with the exceptional experience expected of us, and we regret falling short. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

4/10 很差

Sandro

商务旅客
满意：清洁度
不满意：住宿条件和设施，服务设施
Stayed here for a local conference and was wildly unimpressed. The hotel is old, the appliances are rusting and the towels weren’t clean. The location is good if you need to be in the area, but not otherwise sure why I would visit. Queen of Prussia is nearby but it would make more sense to just book something there. Philly is about 40min to an hour away so that’s good but again, you might as well book a stay there. The service staff were very sweet so I applaud them for their kindness. Truly! The room itself smelled musty and there was dust on nearly everything. I mentioned rust on appliances and walls are paper thin. I could hear everything a full 360 in every angle. If I wanted Dolby Atmos, I’d go to AMC. The lingering feeling really was the smell and uncleanliness. Will not be staying here again. Again grateful to the staff but I was too busy with the conference to bother with asking to address my concerns with them.
2024 年 4 月入住 3 晚
Hotel Management 于 2024 年 4 月 30 日 的回复
Dear Sandro, Thank you for sharing your experience with us. We apologize for the disappointment you encountered during your stay. Providing a comfortable and pleasant experience for our guests is our priority, and we regret that we fell short of your expectations. Your feedback regarding the condition of the hotel, including the appliances, cleanliness, and noise level, is concerning, and we will address these issues with our team to ensure improvements are made. On a positive note, we're glad that our team provided hospitable service during your stay, and we will be sure to commend them for their efforts. Your feedback is invaluable to us, and we hope to have the opportunity to regain your trust and welcome you back for a better experience.Sincerely,Hotel Management

2/10 糟糕

Cheng

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This facility was the worst hotel we have ever stayed at. We had very limited towels and no hair dryer. At 1 am, we found out there was no hairdryer and requested for one, the response we received was shocking. We were told to dry our hair with towels. Furthermore, the management later told us that we were expected to bring our own toiletries! We have stayed at many hotel across the U.S. and also internationally, we were NEVER told the expectation was to bring our own toiletries and a hairdryer. In addition, the room itself was in a horrible condition. This is a farce. We will NEVER stayed at this hotel again.
2024 年 4 月入住 3 晚
Hotel Management 于 2024 年 4 月 29 日 的回复
Dear Cheng, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. Your feedback is important to us, and we have shared it with our team to ensure that we handle similar situations more effectively in the future. We look forward to providing you with the flawless experience you deserve.Sincerely,Hotel Management

4/10 很差

Michael

满意：员工和服务
不满意：住宿条件和设施，清洁度
2024 年 4 月入住 1 晚

8/10 还可以

danielle

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚

2/10 糟糕

David

不满意：清洁度、服务设施、住宿条件和设施
Incredible that the hotel does not provide any standard "convenience" supplies except one-time minimal ones. You are expected to bring your own trash can liners and empty the single tiny wastebasket into a dumpster in the parking lot. You have to pay for extra toilet paper as well as sheet and towel replacements. The cabinets are all completely bare, but you can buy minimal kitchen utensils and dishes from the hotel for $30 or $40. NONE OF THAT IS DESCRIBED ON THE WEB SITE BEFORE YOU MAKE A RESERVATION.
2024 年 4 月入住 4 晚
Hotel Management 于 2024 年 4 月 16 日 的回复
Dear David, Thank you for sharing your feedback. We apologize for any inconvenience caused by our amenities and services not meeting your expectations. We appreciate your comments and will use them to improve our communication and offerings on our website. Guest satisfaction is important to us, and we will review our policies to ensure clarity for future guests. Please accept our apologies for any confusion. We value your input and hope to have the opportunity to provide a more comfortable experience on your next visit. Sincerely,Hotel Management

10/10 超赞

Tina

满意：清洁度、员工和服务、住宿条件和设施
Nice staff. Room was comfortable. Close to everything g I needed for a great weekend in town.
2024 年 4 月入住 1 晚
Hotel Management 于 2024 年 4 月 16 日 的回复
Dear Tina, Thank you for your kind words about Extended Stay America! We're delighted to hear that you enjoyed your stay with us and that our staff contributed to making your weekend great. Providing comfortable accommodations and excellent service is our top priority, and we're thrilled that you found our room comfortable and our staff friendly. We're glad our convenient location met your needs for a fantastic weekend in town. Your satisfaction is our reward, and we look forward to welcoming you back for another enjoyable stay. Sincerely,Hotel Management

2/10 糟糕

Eric

不满意：住宿条件和设施，清洁度
Room was dirty from prior guest. Room not ready. Several people smoking by feont door . Prople appeared to be camping in hall using outlets & sitting. Refund requested 5 minutes in & left prooerty
2024 年 4 月入住 1 晚
Hotel Management 于 2024 年 4 月 8 日 的回复
Dear Eric, Thank you for bringing these concerns to our attention. We sincerely apologize for the unsatisfactory conditions you encountered during your brief stay. Our team is addressing these issues immediately to ensure a more pleasant experience for our guests. Your feedback is invaluable, and we regret any inconvenience caused. Should you reconsider staying with us in the future, we would welcome the opportunity to provide you with a much improved experience.Sincerely,Hotel Management

2/10 糟糕

Angelia

与配偶出行, 商务旅客
不满意：清洁度、员工和服务、住宿条件和设施
No dishes, no pots or pans, what good is the kitchen???? Dead bugs everywhere. Bed bugs! Gross! Rooms are dirty!
2024 年 3 月入住 3 晚
Hotel Management 于 2024 年 4 月 1 日 的回复
Dear Angelia, We are disheartened to see your comment, as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we want to reassure you that we follow the most rigorous industry standards regarding our suites’ cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

10/10 超赞

David

满意：员工和服务
不满意：住宿条件和设施，清洁度
2024 年 3 月入住 1 晚

6/10 一般

David

满意：员工和服务
不满意：住宿条件和设施，清洁度
2024 年 3 月入住 2 晚

10/10 超赞

Jennifer

与家人出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
The lady who checked us in was super nice but the room was absolutely disgusting. Bugs all over the floor bathroom wasn’t clean. The entire hotel plus our room smelt like cigarettes.We had no choice but to stay but I debated on sleeping in my car. We brought food back to the room and we all just stood up eating cause we didn’t want to sit. We slept on top of the covers and thank god we had our own throw blankets in the car and we used clothing to cover the pillows. I will never stay at one of theses hotels ever again.
2024 年 3 月入住 1 晚

8/10 还可以

Hanjiu

满意：清洁度
The room was pretty clean. No shampoo provided. The room had some cooking smell, which might come from the downstairs kitchen cooking via air system.
2024 年 3 月入住 4 晚
Hotel Management 于 2024 年 3 月 16 日 的回复
Dear Hanjiu, We are glad you found the room at Extended Stay America pretty clean. We apologize for any inconvenience regarding the lack of shampoo. Our team will look into the concern of cooking smells to ensure a more comfortable stay for our guests. Thank you for your feedback, and we hope to welcome you back soon.Sincerely,Hotel Management

2/10 糟糕

Ayannah

2024 年 3 月入住 1 晚

10/10 超赞

Gregory

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

6/10 一般

DENNIS，Brooklyn

带宠物出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I WAITED 10 MIN IN LOBBY WHILE THE FRONT DESK CLERK WAS "PLAYING " OUT FRONT. BOTH FRONT DOORS WHERE OPEN 24 HRS WITH LEAVES BLOWING INTO LOBBLY AND NOT SAFE. THE ROOM LOOKED OLD AND WORN AND THE REFRIGORATOR MADE NOISE ALL NIGHT. THERE SEEMED TO BE A HOMELESS EMCAMPMENT HAVING A BON FIRE OUT FRONT AS WELL.
2023 年 11 月入住 1 晚
Hotel Management 于 2023 年 11 月 21 日 的回复
Dear DENNIS, Thank you for sharing your remarks about your experience at our hotel. We are sorry for the disappointment and inconvenience caused to you. We are discussing this with our housekeeping and maintenance team to review the room and check the missed spots. Also, our front desk is available to help you, and we regret if they were not available at the mentioned time to serve you. Let us correct this for you on your next visit and regain your trust. Please return, and we will better your experience.Sincerely,Hotel Management

2/10 糟糕

Courtney

团体旅客
Don’t
This hotel is awful. The staff is even rude and unhelpful. There are roaches, people sitting in chairs by the no smoking signs smoking, kids running up and down the halls while adults curse at them. Disgusting room sink leaked all over the floors were disgusting. Desk closes at 10pm and I have no idea what time it opens left one morning at 8am and no one was at the desk. Absolutely disgusting and rude people. Don’t stay here. I will be contacting extended stay to let them know as well. If I could give zero stars I would.
2023 年 11 月入住 4 晚
Hotel Management 于 2023 年 11 月 21 日 的回复
Dear Courtney, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we will provide you with a flawless stay in the future.Sincerely,Hotel Management

4/10 很差

Chris

不满意：住宿条件和设施，清洁度
2023 年 11 月入住 2 晚

8/10 还可以

Vernon

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

2/10 糟糕

Ramanaidu

商务旅客
不满意：员工和服务
2023 年 8 月入住 1 晚

2/10 糟糕

Ken

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Absolutely disgusting. We boarded our dog for this trip and think he stayed in a nicer place than this. We had 2 towels for 3 people for 1 week and were told we'd have to pay for more. Our room was never cleaned BEFORE we arrived and it was never cleaned while we were there. We asked for clean sheets and were told we would have to pay for them. We disagreed but we needed towels and sheets so caved and accepted the upcharges, but were never given towels or sheets. Meteors must have hit the mattresses at some point because they were sunken in at least 6" on the sides. The furniture was busted and broken and there were so many patches on holes in the walls from the UFC fights that took place in the room. Property details state the front desk is open daily from 9AM - 10PM which is false advertising. It was closed from Friday morning until Monday morning. Luckily I did find multiple NEC violations that I WILL be reporting.
Hotel Management 于 2023 年 9 月 20 日 的回复
Dear Ken, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the various problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please feel free to connect to our front desk for further assistance. Everything we do aims at providing you with an excellent hotel experience. We want to regain your trust and hope you give us that chance.Sincerely,Hotel Management

2/10 糟糕

John

与家人出行
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚

4/10 很差

Charles

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
I'd rather pitch a tent, stay here ever again!
I flew up to Pennsylvania to finalize her move to Georgia, so we decided to spend our time together at the Extended Stay America Select Hotel in Malvern. Arriving late the night clerk Bethany met us and signed us in, this was the high point of our visit, during which time she informed us that the free coffee and breakfast that was advertised was no longer available. I thought that was bad enough, but no there's more, much more! We were also told that there would be no maid service as we were stating seven days, meaning no one to straighten up the room while we were out at any time during our stay. If we wanted to exchange bedding, towels, and washcloths it would cost us $1.75 per exchange, so the best thing to do would be to bring, yes I said bring everything all at once to the front desk to be exchanged for the $1.75 fee. The shower wall was stained due to inadequate cleaning, the hair dryer was not in its holder, rather it was found under the sink in the corner out of reach. No Frills is exactly the right motto for this place, within the bathroom, there was one, only ONE bar of unwrapped hand soap, no shampoo, conditioner, bath soap, nothing of the kind! Thursday morning my stomach urged me to the bathroom where I deposited a larger-than-ordinary amount than the toilet could manage. So after waiting and repeated flushes, it was found that a plunger was necessary, now comes the really fun part! I went to get a plunger and there was only one old plunger in the hotel
Hair Dryer beneath sink.
AWOL Hair Dryer.
Drywall.
The only plunger
2023 年 8 月入住 7 晚
Hotel Management 于 2023 年 9 月 5 日 的回复
Dear Charles, Thank you for your feedback. It isn't enjoyable to read about your experience with us. Please accept our apologies for the disappointing experience and allow us to discuss it with our team so that this never repeats. Further, we don't let situations like yours with our strict quality control standards. But the room's condition you described is not okay and not what we stand for. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. Further, we will instruct them to double-check the rooms before delivering them to the guest. Our aim is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Please give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management

6/10 一般

Cathleen

2023 年 8 月入住 4 晚

2/10 糟糕

Justice

带宠物出行, 商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Place had bed bugs, key cards didn’t always work and would have to have staff fix them, sketchy people
2023 年 7 月入住 7 晚
Hotel Management 于 2023 年 8 月 15 日 的回复
Dear Justice, Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management

4/10 很差

Bharat Kumar

与家人出行
不满意：服务设施，清洁度
I don't recommend this property as the smell inside the room is worst throughout the night
2023 年 8 月入住 2 晚
Hotel Management 于 2023 年 8 月 4 日 的回复
Dear Bharat Kumar, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Until then, we wish you safe travels. Sincerely,Hotel Management

2/10 糟糕

Olga

2023 年 6 月入住 1 晚

2/10 糟糕

Ilona

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
We canceled our reservation here because of cockroaches and absolutely horrible room. We offered non smoking room and when we just came here we got room like someone just smoked there. Canceled and booked Hampton inn.
2023 年 6 月入住 1 晚
Hotel Management 于 2023 年 6 月 25 日 的回复
Dear Ilona, We are sorry we failed to meet your expectations while you were in the city, and we hope you will accept our apologies for what transpired. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and pest control team to ensure all rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope to make it up to you on a future visit.Sincerely,Hotel Management

6/10 一般

ANDREA，Ridgefield Park

不满意：清洁度
It was dirty and outdated for the price.
2023 年 5 月入住 2 晚
Hotel Management 于 2023 年 6 月 1 日 的回复
Dear ANDREA, Thank you for your feedback on your recent stay at our hotel. We apologize for any inconvenience caused by the cleanliness and outdated condition of the property. We take your comments seriously and will ensure that improvements are made. We appreciate your feedback on the price and will review our offerings to provide fair value to our guests. Thank you for choosing to stay with us.Sincerely,Hotel Management

4/10 很差

Cheryl

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Horrible Place
Only one light in the room worked, carpeted floors were filthy, floor in kitchenette area had a sticky substance on it (like jelly) and when I went to wipe it off the floor, the towel was black because the floors hadn't been cleaned in quite awhile. Found hairs in the bath tub and on the towels. Called to get a toaster and utensils, was told they didn't have any. When I spoke to the person at the front desk, all he could say is I'm sorry you had a bad experience but we look forward to you staying again. Will not stay yhere agin and can't believe how much they charge for a filthy room that nothing works. Ver disappointing.
2023 年 5 月入住 1 晚
Hotel Management 于 2023 年 5 月 23 日 的回复
Dear Cheryl, Please accept our apologies for any inconvenience caused by the mentioned issues. Our guests deserve a clean, well-maintained, and comfortable suite with proper in-room amenities while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your concerns with the appropriate individuals and are following up to ensure our guests receive the best experience they deserve. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

4/10 很差

Holly

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
Room smelled. Stained carpet, breakfast ends at 9:30 and takes coffee away. LOUD toddler room above. Staff told them to quiet down. Bed And bedding were nice but too much else going on to enjoy myself.
2023 年 5 月入住 1 晚
Hotel Management 于 2023 年 5 月 14 日 的回复
Dear Holly, Thank you for choosing us. We are glad you were pleased with the comforts of the bed in your suite. However, we are sorry for the inconvenience caused to you in your room. Our team is addressing these problems to avoid impacting our future guests. Thank you for bringing this to our attention. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your feedback.Sincerely,Hotel Management

4/10 很差

Laura

与家人出行, 带宠物出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
This property has not been kept up and appeared very worn & dirty.
2023 年 4 月入住 2 晚
Hotel Management 于 2023 年 4 月 25 日 的回复
Dear Laura, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We will address this with our team, as we always want to improve our guest experience. We hope you will stay with us again for a much-improved stay.Sincerely,Hotel Management

10/10 超赞

David L Domijan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lisa at the front desk is the Best!!!
2023 年 4 月入住 2 晚

10/10 超赞

Alicia

带宠物出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
When you are away from home we all know that can be a a nuisance, but our stay here they have made us feel as if this a home away from home , thank you to all the staff for being so kind always greeting everyone with a 😊 smile ..even the pets we all know are also a part of the family thank u again for all your hospitality
2023 年 4 月入住 1 晚
Hotel Management 于 2023 年 4 月 9 日 的回复
Dear Alicia, Thank you for selecting Extended Stay America and taking the time to write a review. We were delighted that our staff was attentive to your needs and made you feel at home. Our team works hard to ensure guests enjoy a comfortable and carefree stay, and we're glad this was your experience. It was a pleasure having you as our guest, and we hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management

2/10 糟糕

Michelle

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Filthy
The place was filthy. I would never stay there again.
2023 年 3 月入住 1 晚
Hotel Management 于 2023 年 3 月 25 日 的回复
Dear Michelle, We are very disheartened that your feedback referenced the description of our hotel as "filthy." Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Philadelphia.Sincerely,Hotel Management

4/10 很差

Heather，Petersburg

与家人及幼儿出行, 商务旅客
不满意：住宿条件和设施，清洁度
Room had bugs- could not stay the night and found a different hotel.
2023 年 3 月入住 1 晚
Hotel Management 于 2023 年 3 月 24 日 的回复
Dear Heather, We were sorry to read about your experience and apologize for the inconvenience caused. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control. However, we are genuinely sorry for failing in your case and regret you had to cancel with us. Thank you for bringing this to our attention; remedial steps within our housekeeping department are underway to ensure this does not happen again. We hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

4/10 很差

kayla

与配偶出行
满意：住宿条件和设施，员工和服务
不满意：清洁度
There room was not clean. The bed was made yes but there was dog hair everywhere on the floor and we had to get a broom from house keeping to sweep ourselves. When doing that we found several dead roaches and alive baby roaches. I would of left but we only were staying for 2 nights and had checked in at 130am anyways. We had to keep all of our clothes in our car for fear of bringing bugs home with us. The moment we walked into the room the smell of fresh paint was so strong we had to sleep with windows open the first night. We will never be staying at this hotel ever again.
2023 年 3 月入住 2 晚
Hotel Management 于 2023 年 3 月 10 日 的回复
Dear Kayla, Thank you for choosing us. We apologize that our housekeeping staff overlooked some areas in your room preparation which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. The team is also instructed to double-check the room before allocating them to the guest. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

6/10 一般

Janice

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
Needs a makeover and a DEEP clean
Bathtub was dirty but they cleaned it. Floors were not as described- photos show carpet they were hardwood that had not been mopped. Entire place needs refurbishment- worn or damaged countertops, chipped and scratched furniture. Back door swipe didn’t work and the lock was broken. Overall I am glad I got a discount. Won’t stay here again.
2023 年 3 月入住 4 晚
Hotel Management 于 2023 年 3 月 7 日 的回复
Dear Janice, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the housekeeping issues. Your feedback is shared with our team to prevent such situations. Also, we appreciate your observations and are committed to keeping our accommodations clean and well-maintained as we make a plan. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management

10/10 超赞

Pedro

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 2 月入住 1 晚

4/10 很差

cheryl

与家人出行
满意：清洁度、员工和服务、客房舒适度
不满意：住宿条件和设施
Rusty fridge
After driving for 10 hrs… couldn’t check in because all ESA hotels internet was down. They suggested we go get dinner. I wanted to rest. Came back after dinner and the lady had to create a hotspot in order to check us in. Went to room… fridge was covered in rust like it had been taken from a Goodwill store… otherwise clean
2022 年 11 月入住 2 晚
Hotel Management 于 2022 年 11 月 23 日 的回复
Dear cheryl, Thank you for staying at our hotel and sharing your comments. It isn't very reassuring to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us and will be addressed with our housekeeping team. We are truly sorry you couldn't enjoy your stay. We hope to have another occasion to exceed your expectations and to welcome you back soon.Sincerely,Hotel Management

2/10 糟糕

真实旅客

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Don’t Do It!
There was roaches in my hotel room. I noticed after I was already there a day. I was checking out the next day so I didn’t bother to say anything. I just didn’t bring any of my things into the hotel, which sucked! I stayed at a friend's house mostly and only went there to sleep. I would never return!
2022 年 10 月入住 2 晚
Hotel Management 于 2022 年 11 月 1 日 的回复
Dear Guest, thank you for choosing us. We apologize for the situation you described. You are correct to expect a comfortable, clean, and insect-free environment when staying with us. Although our rooms are treated regularly to ensure cleanliness, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we failed in this case. Hopefully, you will consider us your hotel of choice if you are in the area again. Sincerely,Hotel Management

10/10 超赞

dorian

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 10 月入住 1 晚

2/10 糟糕

Marricka

2022 年 10 月入住 1 晚

2/10 糟糕

Susan

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was disgustingly dirty. Water I came out of the shower onto the floor and I used a towel to soak it up. The towel was filthy black! There was urine around the base of the toilet. Cobwebs and stink bugs everywhere! You could hardly see out the windows for the dirt! It was more like a tenement than a hotel.
2022 年 10 月入住 4 晚
Hotel Management 于 2022 年 10 月 12 日 的回复
Dear Susan, thank you for choosing to stay with us and sharing your review. We apologize for the cleanliness issue; our Housekeeping team usually does a great job maintaining a clean and fresh suite for every guest. Regrettably, this was overlooked during your stay. We also want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret that this issue gave you an unpleasant impression of our hotel. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

8/10 还可以

Agustin

满意：清洁度
2022 年 10 月入住 1 晚

10/10 超赞

John

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Love the location
I'd stayed here before because of the location- trees everywhere around, a good-sized park area right across the road. Staff is very friendly, room was tidy. Good experience- will likely stay here again.
2022 年 10 月入住 1 晚
Hotel Management 于 2022 年 10 月 8 日 的回复
Dear John, thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

6/10 一般

Allison

商务旅客
不满意：客房舒适度，住宿条件和设施
Not cool
Blankets are an important requirement for hotel rooms. Mine had none. The heater was too loud to use, so I bought a blanket. The overall vibe of the hotel was creepy-people in the halls, kids running up and down, ambulances and police cars…I would not stay there again. And what is the point of paying fir a room with a kitchen if you cannot get anything with which to cook or eat???
2022 年 9 月入住 4 晚
Hotel Management 于 2022 年 10 月 4 日 的回复
Dear Allison, thank you for staying with us. Our aim is to provide the highest level of service to every guest, so we are sorry it did not meet your expectations. Your concerns are being shared with the appropriate individuals, and action will be taken where necessary. Please consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management