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关于南海滩卡斯卡德酒店的点评

2.5 out of 5
南海滩卡斯卡德酒店
300 17th St, Miami Beach, FL

点评

8.0

很好

10 分 - 超赞。219 条好评，共有 407 条点评" "
8 分 - 还可以。80 条好评，共有 407 条点评" "
6 分 - 一般。36 条好评，共有 407 条点评" "
4 分 - 很差。28 条好评，共有 407 条点评" "
2 分 - 糟糕。44 条好评，共有 407 条点评" "

8.6/10

清洁度

8.4/10

员工和服务

7.6/10

服务设施

8.2/10

住宿条件和设施

8.2/10

环保

点评

2/10 糟糕

Yencheng

商务旅客
满意：客房舒适度
不满意：住宿条件和设施，清洁度
Used thing in wardrobe.
Hotel is next to a construction site, seems two more years to completed. The housekeeper miss the used thong that’s was there first day I arrive in the wardrobe for 5 days.
2022 年 6 月入住 4 晚
Mark J. - General Manager 于 2022 年 6 月 13 日 的回复
Dear Yencheng, We appreciate that you took the time to leave us your feedback. We apologize if there was any inconvenience during your stay that wasn't immediately resolved. Our team prides themselves in excellent quality of service and we'd like the opportunity to make this up to you. Contact our team about a future stay and we'd be sure to assist you.

10/10 超赞

Oussama

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 5 晚
James D'Agostino 于 2024 年 5 月 14 日 的回复
Thank you for your review. We are happy you enjoyed your stay with us and look forward to welcoming you back.

8/10 还可以

Sam

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Love everything was so close to the hotel liquor stores Walgreens and cvs. Food near by and bars and clubs. We didn’t have a phone in the room that’s the only thing.
2024 年 4 月入住 3 晚
James D'Agostino 于 2024 年 4 月 22 日 的回复
Thank you for your review after your recent stay. We are happy to hear that you enjoyed your time here and look forward to the opportunity to serve you again.

8/10 还可以

Anna，Brooklyn

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I will come back here again we liked everything
2024 年 3 月入住 4 晚
James D'Agostino 于 2024 年 3 月 29 日 的回复
Thank you for your feedback. We hope you do return soon.

6/10 一般

Taite

与配偶出行
满意：服务设施，员工和服务
不满意：住宿条件和设施，清洁度
Staff was amazing and very accommodating, was in the perfect location. Hotel was in walking distance of the beach and local restaurants and shopping centers. Rooms did feel a bit humid inside which resulted in a mold smell. Other than that room service was great! We requested a new room because our first had a strong mold smell with no ventilation from outside and we were moved shortly after to a nicer sweet.
2024 年 3 月入住 4 晚
James D'Agostino 于 2024 年 3 月 28 日 的回复
Greetings,Thank you for your feedback after your recent stay with us. We apologize for the inconvenience regarding the AC in your first room and happy we were able to get you moved into a room that made your stay more enjoyable. We hope you return soon.

10/10 超赞

kristie

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We loved our stay. The location was perfect! It was one. Lock from the beach and tons of restaurants on walking distance. The front desk staff was very friendly.
2024 年 3 月入住 1 晚
James D'Agostino 于 2024 年 3 月 26 日 的回复
Thank you for the terrific review. We are very pleased to hear you enjoyed your stay with us. We hope we have the opportunity to serve you again.

10/10 超赞

Sofija

满意：清洁度、员工和服务、住宿条件和设施
Surprisingly the room was very nice, clean and spacious. Only downside was that the ac unit in the room wasn’t working properly and it was very stuffy. Engineering came to the room and “fixed” it but still no change in the climate of the room. The temp was set to 70 and felt more like heat than cooling. Another downside was that’s the steam option in the shower didn’t work; was informed by the front desk that all steamer don’t work. Otherwise, my experience at the kaskade/ gale hotel was good. Walking distance to shops, restaurants, and the beach.
2024 年 2 月入住 4 晚
James D'Agostino 于 2024 年 2 月 29 日 的回复
Thank you for your review. We are sorry that you experienced issues with the air conditioning but very happy to hear that this did not deter from your overall experience at Kaskades. We look forward to the opportunity to welcome you back in the future.

10/10 超赞

Santina

满意：清洁度、员工和服务、住宿条件和设施
Me encantó
2024 年 2 月入住 1 晚
James D'Agostino 于 2024 年 2 月 28 日 的回复
Thank you for your 5 star review. We hope you return to Kaskades South Beach soon!

10/10 超赞

Monica

2024 年 2 月入住 4 晚
James D'Agostino 于 2024 年 3 月 21 日 的回复
Thank you for your review. We thank you for choosing Kaskades and hope to see you again.

4/10 很差

Aaron

2024 年 2 月入住 2 晚
James D'Agostino 于 2024 年 3 月 21 日 的回复
Thank you for your review. We are sorry to hear that your stay felt short of expectations. We hope we have another opportunity to serve you in the future and provide a more memorable experience.

2/10 糟糕

Carlos

与配偶出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
First the shower clogs then the AC wont start in thr middme of thr night!
2024 年 2 月入住 1 晚
James D'Agostino 于 2024 年 2 月 19 日 的回复
We apologize for the inconvenience you had during your stay with us. We hope we have the opportunity to welcome you back in the future and provide you with a more memorable experience.

10/10 超赞

Kevin

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
The staff was extremely accommodating and the hotel room was great. There are plenty of amenities between them and their sister hotel across the street. I would definitely stay here again if given the opportunity.
2024 年 2 月入住 4 晚
James D'Agostino 于 2024 年 2 月 15 日 的回复
Thank you for your feedback. We look forward to hosting you again at Kaskades South Beach.

10/10 超赞

Alex

2024 年 2 月入住 4 晚
James D'Agostino 于 2024 年 3 月 21 日 的回复
Thank you for your review. We are happy you enjoyed your time with us and look forward to welcoming you again soon!

10/10 超赞

Robert

2024 年 2 月入住 2 晚
James D'Agostino 于 2024 年 3 月 21 日 的回复
Thank you for your review. We look forward to welcoming you back in the future.

4/10 很差

Tanya

团体旅客
不满意：住宿条件和设施，清洁度
2024 年 2 月入住 2 晚
James D'Agostino 于 2024 年 2 月 13 日 的回复
Thank you for your feedback. We are sorry to hear that your experience fell short of expectations and we look forward to the opportunity to welcome you back and provide you with a more memorable experience.

10/10 超赞

Linsey

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A lovely, quiet boutique hotel. The room was just as pictured with comfortable beds and nice amenities. We loved having coffee on our balcony in the morning and relaxing in the evening. The staff were friendly and helpful and check in was easy. Easy walk to the beach, shopping and dining. Would definitely stay again.
2024 年 2 月入住 3 晚
James D'Agostino 于 2024 年 2 月 13 日 的回复
Thank you for your feedback after your recent stay. We are thrilled to hear that you enjoyed your time here with us. We look forward to seeing you again.

6/10 一般

Christiana

与家人出行
2024 年 2 月入住 2 晚
James D'Agostino 于 2024 年 2 月 13 日 的回复
Thank you for your review. We hope we have the opportunity to serve you again and provide you with an even more memorable experience.

10/10 超赞

YOO CHUL

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 5 晚
James D'Agostino 于 2024 年 2 月 9 日 的回复
Thank you for your review. We look forward to welcoming you back to Gale South Beach.

10/10 超赞

Niveen

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Their staff were so kind and I loved my room with a balcony. Will visit again
2024 年 1 月入住 2 晚
James D'Agostino 于 2024 年 2 月 9 日 的回复
Thank you for your feedback. We look forward to welcoming you back for another memorable experience.

6/10 一般

Edwin

2024 年 2 月入住 1 晚
SJ 于 2024 年 2 月 9 日 的回复
Thank you for coming, Edwin. We'd love to have the opportunity to serve you once again.

6/10 一般

Nikkita

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
SJ 于 2024 年 2 月 9 日 的回复
Thank you, Nikkita, for taking the time to leave your review. We'd love to welcome you back.

8/10 还可以

Anderson

团体旅客
满意：清洁度、住宿条件和设施、客房舒适度
Birthday weekend
Here for the weekend to celebrate a friend's birthday. I wanted to be a central safe location. This offered all of that. I was able to safely have my car parked through valet. The staff were responsive and helpful as I arrived very late.
2024 年 1 月入住 4 晚
SJ 于 2024 年 2 月 9 日 的回复
It was our pleasure to have you visit us, and we hope the birthday celebration was a great success. Thank you for your compliments, Anderson!

8/10 还可以

callie

满意：住宿条件和设施，清洁度
this property had a steam shower and i took the best showers of my life. it was walkable and comfortable. not sketchy but still wouldn’t recommend at night if you’re alone. the staff was nice but we didn’t really talk other than checking in. the location couldn’t be better, there was food, and bars and all kinds of places just a block up the street.
2024 年 1 月入住 3 晚
SJ 于 2024 年 2 月 9 日 的回复
Appreciate your review, Callie. We love happy guests and look forward to welcoming you back - we're going to get that 5th star!

10/10 超赞

ricardo

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Miami Beach stay
2024 年 1 月入住 1 晚
SJ 于 2024 年 2 月 9 日 的回复
Great rating, Ricardo! We'd love to have you return to us.

10/10 超赞

Darren

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great choice
Great hotel in a great location!
2024 年 1 月入住 1 晚
James D'Agostino 于 2024 年 2 月 9 日 的回复
Thank you for your review after your recent stay with us. We hope we see you again soon.

10/10 超赞

oz

2024 年 1 月入住 5 晚
James D'Agostino 于 2024 年 2 月 9 日 的回复
Thank you for your review. We look forward to seeing you again soon.

6/10 一般

Yulia

满意：清洁度、服务设施、住宿条件和设施
It was my second time staying at this hotel. First time was last year. It’s a nice property with balconies, big bathtub and a bathroom can turn into a steam room. Large rooms. But this time their housekeeping service was terrible! They don’t refill amenities like lotions, shampoos, coffee pods etc. Forget to take out garbage. Even forget to leave clean towels when making the room. I don’t know how this is possible! Overall I would probably stay there again because of the spacious rooms and nice bathrooms. But they really have to work on their services especially considering the price of the hotel room per night.
2024 年 1 月入住 7 晚
SJ 于 2024 年 1 月 17 日 的回复
Thank you, Yulia, for sharing your feedback. We love hearing from our loyal guests because they have the best perspective on what needs improvement and what works well. Please let us know next time you are in town. We'll make sure we meet and exceed your expectations!

6/10 一般

Michael

与家人出行, 商务旅客
满意：员工和服务、住宿条件和设施、客房舒适度
Nice, but Nothing Spectacular
The rooms were nice, but the balconies are small. The bathrooms are setup to be more of a sauna than a functional bathroom. Don't expect many on site amenities unless you're planning on going to the sister hotel across the street. The female receptionist/manager who was working early yesterday morning was extremely rude to my wife for no reason. The rest of the staff was very nice.
2024 年 1 月入住 3 晚
James D'Agostino 于 2024 年 2 月 9 日 的回复
Thank you for your feedback after your recent stay with us. We apologize that your experience here fell short of expectations and we hope to have an opportunity to welcome you back in the future and provide you with a more memorable experience.

10/10 超赞

Aurelio

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very good
2024 年 1 月入住 5 晚
SJ 于 2024 年 1 月 17 日 的回复
Thank you so much, Aurelio! Come back anytime.

10/10 超赞

Vera

商务旅客
满意：服务设施
Very clean and spacious room, extremely nice and helpful people !
2024 年 1 月入住 3 晚
SJ 于 2024 年 1 月 17 日 的回复
Delightful, Vera! Thank you so much! See you next trip.

10/10 超赞

Jon

2024 年 1 月入住 1 晚
SJ 于 2024 年 2 月 9 日 的回复
Thank you, Jon! Come back anytime.

10/10 超赞

Jon

2024 年 1 月入住 1 晚
SJ 于 2024 年 2 月 9 日 的回复
Thank you, Jon! Come again.

2/10 糟糕

Matthew

团体旅客
不满意：服务设施，员工和服务
The cleaning staff stole my clothes! After checking out we realised we left a jacket and hoodie in the small, dark closet. We called the hotel and said we’d come back the next day to collect. When we showed up, they said nothing was there. There’s literally nowhere else they would’ve been since I didn’t wear them all week. I’m sure they’ll just gaslight me and deny this being possible, so here are some other reasons not to stay here. The construction noise from next door is unbearable, daily, and from early hours. Our tap water was brown one of the days. The rooftop pool area is very sad-looking and unused. Toilet and shower privacy is non-existent.
Sjoy 于 2024 年 1 月 10 日 的回复
Thank you for giving your time to leave this review, Matthew. We are sorry you are unhappy and will work hard to improve for our future guests.

10/10 超赞

Jose

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
SJ 于 2024 年 1 月 10 日 的回复
We really appreciate you taking the time to give us your positive rating, Jose. Thank you. We look forward to welcoming you again in the not-too-distant future.

4/10 很差

Fidel

2023 年 12 月入住 1 晚
Sjoy 于 2024 年 1 月 10 日 的回复
We are sorry you did not have a 5-star experience at our property, Fidel, and I am sure we can do much better on your next visit. Please let us know next time you are in town, and we will make sure you have the best hospitality experience ever!

10/10 超赞

Cole

2023 年 12 月入住 2 晚
SJ 于 2024 年 1 月 10 日 的回复
Our favorite reviews are always 5/5! Cole, you are always welcome back to our property! Take care until your next visit.

4/10 很差

Mohannad

与配偶出行
不满意：员工和服务
So the location was really cool because it was close ti everything. The valet parking was kind of annoying, you would have to give them a 30-45 min heads up, but the phones didn’t work. So I would have to leave the room and go to the front desk every time to ask for the car. There was no remote to control the volume of the tv, just a Roku remote. When I presented my concern to the front desk they told me to press source on the sound bar, but the problem was the sound bar wasn’t on. The room was clean, staff were nice even though they didn’t seem to be too helpful. Maybe it was just a communication problem. The pool was very small, no one was there so I guess that’s a plus. My favorite part was the location, very close to the beach, restaurants, and coffee shops. I think this hotel could be a lot better if they worked on some of the issues at hand.
2023 年 12 月入住 3 晚
SJ 于 2024 年 1 月 10 日 的回复
Thank you for your feedback, Mohannad. We love to hear from our guests because it lets us know what is working and what needs improvement. Please let us know next time you are in town, and we will ensure you have the best hospitality experience ever!

2/10 糟糕

Thiago

2023 年 12 月入住 2 晚
SJ 于 2024 年 1 月 10 日 的回复
Thank you, Thiago, for your feedback! We are sorry you did not have a 5-star experience and know we can do much better on your next visit.

6/10 一般

真实旅客

商务旅客
不满意：住宿条件和设施，员工和服务
Pass
Stayed at this hotel last year and it all felt brand new, returned a year later and everything seemed beat-up and used.
2023 年 12 月入住 3 晚
SJ 于 2024 年 1 月 10 日 的回复
Thank you for your feedback, Anonymous. We will use it only to improve our offerings for future guests. We hope you will be one of them!

8/10 还可以

Marina，SEATTLE

Great costumer service. I liked my room deluxe king with a balcony! Great location! Will stay again 4 stars only because there was an event Saturday evening and a day of preparation. Was very loud until late
2023 年 12 月入住 7 晚
SJ 于 2024 年 1 月 10 日 的回复
Thank you for your compliments, Marina! Please let us know next time you are in town, and we will make sure we provide you with a 5/5 experience!

10/10 超赞

Belkys

满意：清洁度、服务设施、住宿条件和设施
Excellent
2023 年 12 月入住 1 晚
SJ 于 2024 年 1 月 10 日 的回复
Yay, Belkys! Thank you so much! Come again.

8/10 还可以

Tomi-Pekka

2023 年 11 月入住 5 晚
SJ 于 2024 年 1 月 10 日 的回复
Thank you, Tomi-Pekka, for your feedback. When your travels bring you to Miami Beach next, we would be delighted to have you stay with us again.

10/10 超赞

JANIVIA

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚
SJ 于 2024 年 1 月 10 日 的回复
Wonderful, Janivia! We love your rating, and we love having you as our guest. Please come back soon.

10/10 超赞

MARIA MORENA ALVAREZ

2023 年 11 月入住 1 晚
SJ 于 2024 年 1 月 10 日 的回复
Thank you for your 5-star rating, Maria Morena Alvarez! We hope you will come back soon.

2/10 糟糕

JeeEun

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Rude front desk womens staffs
2023 年 11 月入住 2 晚
SJ 于 2024 年 1 月 10 日 的回复
Thank you for sharing your perspective, JeeEun. Taking care of our guests is a pleasure, and I apologize for any unpleasantness you may have experienced during your stay. We would love to have you return to us.

6/10 一般

Shameika

与配偶出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
The lobby, hallways, and elevator smelled horrendous. Thankfully the room did not smell anything close to those common areas. The management should have better standards on how they upkeep those areas. I understand it is a high traffic area but I walked inside a few other hotels on the same street and they did not reek of inrine, so it’s not impossible.

8/10 还可以

Marta

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚

10/10 超赞

Anthony

2023 年 11 月入住 1 晚

10/10 超赞

Wandyla

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Foi ótima
2023 年 11 月入住 1 晚

6/10 一般

CRAIG，Seattle

与配偶出行
满意：服务设施，清洁度
Quirky hotel. Good location, cool design, friendly staff, Roku on smart TV, good internet, good linens for bed and bath, steam shower, smart toilet, nice roof deck. But … unknowledgeable staff, broken window shades, broken light fixtures and light switches, missing pods for Nespresso machine, air vent directly over bed.
2023 年 11 月入住 2 晚