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关于海岸之家酒店的点评

3 out of 5
海岸之家酒店
113 Ocean Road, Narragansett, RI

点评

8.0

很好

10 分 - 超赞。258 条好评，共有 578 条点评" "
8 分 - 还可以。154 条好评，共有 578 条点评" "
6 分 - 一般。94 条好评，共有 578 条点评" "
4 分 - 很差。46 条好评，共有 578 条点评" "
2 分 - 糟糕。26 条好评，共有 578 条点评" "

8.4/10

清洁度

8.4/10

员工和服务

7.8/10

服务设施

8.0/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

Tarn，Northampton

带宠物出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff were all very friendly including the kitchen staff. The fact that they are dog friendly makes my life easier as I have a therapy dog. Overall, great experience and will absolutely be returning soon!!
2024 年 5 月入住 2 晚

10/10 超赞

Lisa

2024 年 5 月入住 4 晚
Alison Bonsignore (General Manager) 于 2024 年 5 月 11 日 的回复
Thank you so much for the 5-star review! We're thrilled to hear you had a wonderful experience at The Shore House.

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施
Lovely staff
2024 年 5 月入住 1 晚
Alison Bonsignore (General Manager) 于 2024 年 5 月 11 日 的回复
Dear Michael,Thank you for your kind review! We're thrilled to hear that you found our staff lovely. Our team works hard to provide exceptional service and create a welcoming atmosphere for our guests, so your feedback truly means a lot.

10/10 超赞

Robert

满意：清洁度、员工和服务、住宿条件和设施
Cute clean great staff at front desk
2024 年 4 月入住 1 晚
Ali (General Manager) 于 2024 年 5 月 3 日 的回复
Thank you for the review Robert! We hope you come back soon!

10/10 超赞

Jaclyn

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The decor was super cool. Property is beautiful! Bed was very comfortable. Room was clean and spacious. Bathroom was amazing!!! The only issue is the shower leaked through the door which turned the bathroom into a pond when either of us showered. Staff was so friendly and went above and beyond to get us checked in a tad earlier and held our luggage so we could explore!
2024 年 4 月入住 2 晚
Ali (General Manager) 于 2024 年 5 月 3 日 的回复
Hi Jaclyn! You folks were a joy to have on property and I couldn't be more proud of my team for going above and beyond! I am so sorry about the leaking shower but you'll be happy to know what because you alerted us we were able to get it fixed the next day. Thank you again!

10/10 超赞

Nancy

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Ali (General Manager) 于 2024 年 5 月 3 日 的回复
Thank you for the kind review Nancy! We hope to see you again soon!

10/10 超赞

Krisztina

2024 年 4 月入住 1 晚
Ali (General Manager) 于 2024 年 5 月 3 日 的回复
Thank you for the 5 star review, and thank you for choosing us!

10/10 超赞

Arlene

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Alison (General Manager) 于 2024 年 4 月 11 日 的回复
Thank you for the 5 star review, we appreciate your feedback!

8/10 还可以

leslie

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚

10/10 超赞

Bruce

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The view was fabulous the food was and service was great and the maid service was great.
2023 年 10 月入住 3 晚

6/10 一般

Allen

满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
I really thought i was staying inside the house when booking . but i was put in a room at the back side . The did switch my room so I could get a balcony with a view . The room was very nice. But the parking lot was noisy and you could here the kitchen staff. The morning had a nice construction truck backing up with that beeping to wake you up. The food was not good very very disappointed for the price. I've had better flat bread pizza at a chain and that is saying a lot. The restaurant staff was wonderful .
2023 年 10 月入住 1 晚

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Luciana 于 2023 年 10 月 28 日 的回复
Thank you!

10/10 超赞

Irene

2023 年 10 月入住 1 晚

6/10 一般

Margaret

与家人出行
满意：员工和服务
不满意：住宿条件和设施，服务设施
The room itself was disappointing. No dresser to put clothes in, one small rack over the refrigerator to hang clothes, very tiny bathroom with no shelves or anything to put your items on. Not what we expected.
2023 年 10 月入住 3 晚
Luciana 于 2023 年 10 月 28 日 的回复
Hi Margaret. The pictures describe the room itself when you reserving. We have more spacious rooms in the main building. Please feel free to contact the property next time and we will make sure to let you know what type of room you are booking. Warm regards,

8/10 还可以

Mark

满意：清洁度、员工和服务、住宿条件和设施
Connor was a great bar tender
2023 年 10 月入住 3 晚
Luciana 于 2023 年 10 月 27 日 的回复
Thank you

10/10 超赞

Matthew

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location, super clean.
2023 年 10 月入住 1 晚
Luciana 于 2023 年 10 月 27 日 的回复
Thank you, Matthew

10/10 超赞

Pamela

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very cute updated rooms! Close to lots of places, although quite a few things seemed to be closed in October- no fault of the hotel, just us not realizing there is an "off season"
2023 年 10 月入住 1 晚
Luciana 于 2023 年 10 月 27 日 的回复
Thank you, Pamela. Narragansett can be quite this time of the year.

8/10 还可以

Judy

2023 年 10 月入住 2 晚
Luciana 于 2023 年 10 月 27 日 的回复
Thank you!

10/10 超赞

Arlene

满意：住宿条件和设施
2023 年 10 月入住 2 晚
Luciana 于 2023 年 10 月 27 日 的回复
Thank you!

10/10 超赞

James

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Luciana 于 2023 年 10 月 27 日 的回复
Thank you!

10/10 超赞

William，Henrico

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
We really enjoyed our recent stay at The Shore House. The room was clean and very comfortable. We had a great view of the water, and had a great night of sleep. The staff was very friendly and helpful. We would love to stay here again.
2023 年 10 月入住 1 晚
Luciana 于 2023 年 10 月 27 日 的回复
Thank you, William. We are so glad to hear about your stay. Warm regards,

8/10 还可以

Brenda

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Sink is quaint in looks but water splashes onto the floor!! Otherwise it’s clean and comfortable and view of the ocean is gorgeous!!
2023 年 10 月入住 1 晚
Luciana 于 2023 年 10 月 27 日 的回复
Thank you!

10/10 超赞

Douglas

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very convenient with ocean view!!
2023 年 10 月入住 2 晚
Luciana 于 2023 年 10 月 27 日 的回复
Thank you!

10/10 超赞

Deborah

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Liked everything except no excess to the cute studio/lounge which had been taken over by a group
2023 年 10 月入住 1 晚
Luciana 于 2023 年 10 月 28 日 的回复
Thank you!

10/10 超赞

Karin

与家人出行
Wonderful stay and we will definitely do it again. I wouldn’t book it thru Expedia though bc you don’t get the room you think you are getting. You end up in a back building motel-like room. We upgraded so that we were actually in the Inn.
2023 年 10 月入住 2 晚
Luciana 于 2023 年 10 月 27 日 的回复
Thank you! We re so happy you had a good time Karin. Warm regards,

2/10 糟糕

Ira，malvern

与配偶出行
不满意：住宿条件和设施，清洁度
Horrible experience. Not worth money. Setting misleading as pictured. Not cottage overlooking beach. Impossible to sleep. So noisy. Tv in room Next door and other noises sounded like they were in the room. Heard people above us constantly. No chair to sit on in room. Not super clean. Very disappointing. I know restaurant is separate but wife was told meal was gluten free and it was not and got very sick.
2023 年 10 月入住 3 晚

10/10 超赞

John

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Luciana 于 2023 年 10 月 27 日 的回复
Thank you!

6/10 一般

Nancy

与家人出行
满意：员工和服务，清洁度
Shower head was very difficult to adjust. Wound up just holding it while showering. Sink was very difficult to use as the ledge over it doesn’t allow for you to bend over to reach the sink. The faucet on the sink was adjustable but we only learned this after it sprayed out of the sink. The bed was very hard and sagged on one side. The screen on the patio door was broken and difficult to move. The padding that serves as a headboard moves in the night and pushes over onto the very small nightstand making a mess.
2023 年 9 月入住 3 晚
Luciana 于 2023 年 10 月 28 日 的回复
Thank you, Nancy. We appreciate you sharing with us your stay experience. Warm regards,

10/10 超赞

April

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 2 晚
Luciana 于 2023 年 10 月 27 日 的回复
Thank you!

2/10 糟糕

Dolsie

满意：清洁度
不满意：住宿条件和设施，员工和服务
Paying $243. for "Oceanside King with Patio" on a Sunday night, off season, only to discover the room was in a separate building located BEHIND the main establishment. No OCEAN VIEW, first floor room, in a building technically called a MOTEL. "Private" patios and balconys separated by sheets" View only of the parking lot and the back of the Shore House and their kitchen dumpsters/housekeeping equipment. Very disappointing, the young man at the front desk was very helpful, but when my only options were stay in a dark overpriced closet with a bed or PAY AGAIN TO UPGRADE TO THE HOTEL ROOM YOU THOUGHT YOU WERE GETTING IN THE FIRST PLACE! "All booked up, No more rooms, Hurricane outside, Sorry, sorry, sorry". You do see where I'm going with this. So out comes the VISA and I'm PAYING AGAIN. One is never left with a nice feeling when they feel they've been "taken for a ride" or a bit hustled. I I was just looking for some peace and quiet, some time to myself. Ya know, it's not the end of the world. It's just annoying sometimes and then you move on.
2023 年 9 月入住 1 晚

10/10 超赞

Janice

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean, comfortable rooms. We had lunch at the restaurant when we arrived and everything was delicious. Good coffee in the morning, complimentary for guests. Close to the beach, which is exactly what we wanted. You could park your car and walk or bike to everything you'd want to do in Naragansett.
2023 年 9 月入住 2 晚
Luciana 于 2023 年 10 月 27 日 的回复
Thank you for sharing Janice! Warm regards,

6/10 一般

sharon

与配偶出行
We stayed in a tiny room (#12) that was fine but the mattresses were very uncomfortable! We did not sleep very good for 2 nights. The hotel really needs an upgrade for the beds. They need some hooks in the bathroom to hang towels or clothes otherwise you have to put everything on the floor. They had one rack for a towel. The floors were sandy so I don’t think they had been vacuumed or swept very carefully. The restaurant was ok but very pricey! The people that worked at the hotel were very nice.
2023 年 9 月入住 2 晚

10/10 超赞

Kimberlee

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
End of summer stay
Beautiful stay, right on the water Friendly and helpful staff
2023 年 9 月入住 2 晚
Luciana 于 2023 年 10 月 27 日 的回复
Thank you!

10/10 超赞

KYLE

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 2 晚
Luciana 于 2023 年 10 月 27 日 的回复
Thank you!

6/10 一般

Marye-Lahens

团体旅客
满意：清洁度、住宿条件和设施、客房舒适度
It was ok. I love Narragansett Beach.
The Shore house calls themselves, Oceanside, not to be confused with an Ocean Front… It’s deceptive. Also, they ran out oThe Shore house calls themselves, Oceanside, not to be confused with an Ocean Front… It’s deceptive. Also, they ran out of half-and-half for coffee…too bad so sad if you take cream.
2023 年 9 月入住 3 晚
Luciana 于 2023 年 10 月 28 日 的回复
Hi Marye, our property is 100% ocean front. Some rooms do have partial view and a few others no view. But all the rooms have the details when you book. The rooms with a Ocean view has a gorgeous sunrise show for the early birds. There is always half and half, if you walked in a moment when the agents were brewing coffee, they could have restock. Warm regards,

6/10 一般

Lisa

与家人出行, 带宠物出行
They were short staffed, confused about our prepaid reservation and pet but did accommodate with a pet deposit and a LOT of rules-they don’t really like pets (even small dogs) there. And they have a lot of rules they are bossy about. They didn’t get to cleaning our room one day due to staff shortage but did supply fresh towels etc. Not the best with a dog at a beach?
2023 年 9 月入住 3 晚
Luciana 于 2023 年 10 月 28 日 的回复
Sorry Lisa to hear you feel this way. All our staff even playe with your cute dog. We all love pets her at The Shore House. We are also pet owners. The room was service ever day and the only day it wasn't is because it is our policy not to go inside of the room when the pet is in it for security purposes. Warm regards,

10/10 超赞

Angelika

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 2 晚
Luciana 于 2023 年 10 月 27 日 的回复
Thank you!

6/10 一般

Ann

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good with a few caveats
Location was stellar. Room was bright, clean. Ample space, refrigerator, comfortable bed and bedding. Negatives as reported by others were thin walls, constant recycling of air conditioning blowing right at the bed, trying to get the shower not to flood the whole bathroom, and lack of room darkening shades.
2023 年 9 月入住 1 晚
Luciana 于 2023 年 10 月 28 日 的回复
Than you, Ann. We apprciate you taking the time to share your experience with us. Warm regards,

10/10 超赞

CHERYL

2023 年 9 月入住 1 晚
Luciana 于 2023 年 10 月 27 日 的回复
Thank you!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
Luciana 于 2023 年 10 月 27 日 的回复
Thank you!

10/10 超赞

Mary Jean

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful Hotel -Great Atmosphere -Excellent Location - Fun Restaurant and Bar-
2023 年 8 月入住 2 晚
Luciana 于 2023 年 8 月 28 日 的回复
Thnak you. We are so happy to hear about your experience.

4/10 很差

Katy

与家人出行
满意：员工和服务
不满意：服务设施，清洁度
The beds were rock solid, and extremely difficult to sleep because you could hear anytime someone was moving around in other rooms
2023 年 8 月入住 2 晚

8/10 还可以

Edward，Cumberland

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 3 晚
Luciana 于 2023 年 8 月 28 日 的回复
Thank you!

6/10 一般

Juan，Bellevue

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The hotel is located in a great area and almost all the rooms have a spectacular views, specially the front rooms. The hotel staff was awesome during our stay. My only complain is the room layout/features considering the high price. For instance, the sink is very oddly placed and almost impossible to reach. The rooms don't really have a closet, instead you hang your clothe next to the fridge, which is very odd. The shower doors didn't fully close therefore a lot of water would come out. Overall it was a satisfactory stay.
2023 年 6 月入住 4 晚
Luciana 于 2023 年 8 月 28 日 的回复
Thank you, Juan for sharing.

2/10 糟糕

Katherine

满意：清洁度
不满意：住宿条件和设施，员工和服务
My check-in experience was extremely poor. My room would not lock. As a solo pregnant woman traveler I felt extremely unsafe. When I asked to be put in a room that locks, the front desk offered me a downgraded room when the room I was checking into tomorrow was available tonight. He was extremely insulting, unhelpful, and rude. Following this, I asked for a refund since he could not accommodate me and I could not stay in my original room. After 1 hr of trying to find a safe and equivalent resolution to the point I’m in tears at the front desk, I was given a room and had to carry my luggage around by myself from my initial room to the new room through a gravel parking lot and up 3 flights of stairs. I’ve been so looking forward to this stay and it’s off the a terrible start. After how I was treated, I don’t even feel comfortable or safe to stay here anymore but have already paid so much.
2023 年 8 月入住 1 晚

6/10 一般

Kimberley

不满意：住宿条件和设施
2023 年 8 月入住 1 晚
Luciana 于 2023 年 8 月 28 日 的回复
Thank you!

4/10 很差

Sarah

不满意：清洁度、员工和服务、住宿条件和设施
The property was very attractive to the eye on the website, but when we arrived, we were surprised that most of the rooms were actually in a separate building behind the main house. We also found a few things to be rather difficult for a family with children. The lack of carpeting for a beach hotel caused there to be constant sand on the floors which then got into the beds. The walls were very thin so trying to keep children quiet so as not to bother other guests was a challenge (and conversely, at night, other guests could be heard easily while my children were trying to go to bed). The dumpster in the back of the building was incredibly foul smelling so every time we walked out of the room, we were hit with a really bad trash smell. Due to the fact that the rooms were behind the main house/restaurant there was a constant clatter of dishes from the kitchen from about noon on. We were also told that we could get beach towels from the front desk, when we did so, one was stained and the other had balled up hair wrapped up in it from the dryer which was pretty gross. Last, the shower door would not stay closed so it was extremely hard to not get the bathroom soaking wet - we ended up putting a flip flop between the two shower doors to keep it shut. Overall, it was not worth the money and was pretty disappointing.
2023 年 8 月入住 3 晚

6/10 一般

Cindy

满意：清洁度
不满意：住宿条件和设施
2023 年 8 月入住 2 晚
Luciana 于 2023 年 8 月 8 日 的回复
Thank you, Cindy!

10/10 超赞

Kristen

满意：清洁度、员工和服务、住宿条件和设施
Excellent location, lovely room. A few minor details needling attention (missing drawer handle in bathroom and missing wall hook). It can be a little noisy in the main house as the restaurant kitchen area is under the guest rooms.None of this ruined our stay. Plan on going back!
2023 年 7 月入住 1 晚
Luciana 于 2023 年 8 月 8 日 的回复
Thank you, Kristen. We appreciate your feed back and we will work on those details. We see you soon. Warm regards,

10/10 超赞

Kristen，Dudley

2023 年 7 月入住 3 晚
Luciana 于 2023 年 8 月 28 日 的回复
Thank you