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关于松溪骑士酒店的点评

1.5 out of 5
松溪骑士酒店
55 Route 46 East, Pine Brook, NJ

点评

6.0
10 分 - 超赞。49 条好评，共有 476 条点评" "
8 分 - 还可以。122 条好评，共有 476 条点评" "
6 分 - 一般。143 条好评，共有 476 条点评" "
4 分 - 很差。85 条好评，共有 476 条点评" "
2 分 - 糟糕。77 条好评，共有 476 条点评" "

6.2/10

清洁度

6.4/10

员工和服务

5.4/10

服务设施

5.8/10

住宿条件和设施

5.2/10

环保

点评

6/10 一般

真实旅客

4/10 很差

Carrie

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
Bring cleaning supplies and coffee.
Let me start by stating that I do not ask for much in a hotel. All I ask for are clean sheets and a generally clean room and a quiet place to sleep as I typically do not spend much time at the hotel beyond sleeping. So, I have had plenty of experience staying in hotels after reading review after review stating that the hotel is not fit for human occupancy only to stay myself and leave a review stating that previous reviewers either need to lower their standards or raise their price point. Sadly, that is not the case this time. I will detail some of the cons of my experience at The Pine Brook Knights Inn... Upon arrival, we immediately conducted a bed bug check. Sheets appeared to be clean; however, our teenage son decided to flap the duvet around, leaving a trail of crumbs, etc. on the sheets. Duvet had burn marks and was also generally dirty. Room smelled heavily of smoke. Noticed that the bathroom floor was filthy (I mean it, filthy) as though it hadn't been mopped in forever or swept as there was a collection of litter under and around the heater. Shower appeared semi-clean; but, I wasn't taking any chances and wore flip flops to shower. Initially thought other floors were cleaner than the bathroom anyway; but, our white socks turned black revealing otherwise. Towels were cleaner than the floor; but, I had to pick some hairs off before use. No coffee, I mean at all. None in the lobby in the morning and no coffee maker in the room.
2022 年 5 月入住 2 晚

4/10 很差

Sabrina

团体旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 12 月入住 2 晚
Sunny 于 2021 年 12 月 18 日 的回复
Thank you for staying with us and leaving a review. We hope to see you again soon.

2/10 糟糕

Paul

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Not worth it!
Room does not match photos. VERY dilapidated, not clean, cigarette burns and other stains on bedding, springs coming thru mattress, horrible smell, needs paint, bent electrical outlet cover plates. Massive amounts of bleach used right before our arrival. Evidence of mold mildew growth on many surfaces. VERY disappointing, I would have immediately demanded my money back and found a different place if our itinerary were not so tight that day.
2021 年 11 月入住 2 晚
Sunny 于 2021 年 11 月 11 日 的回复
Thank you for your review. It seems that some aspects of your visit did not meet your standards, and we apologize for that. Our team would be grateful for the chance to be aware of the details so we can enhance our guest experience. Please do not hesitate to call us directly. We wish you happy and safe travels.

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施
Dirty room
Carpets were dirty. Tv screen full of fingerprints and walls were full of dust and some stains. Also toilet seat was flapping around almost completely unattached.
2021 年 10 月入住 1 晚
Sunny 于 2021 年 11 月 11 日 的回复
Thank you for your review. It seems that some aspects of your visit did not meet your standards, and we apologize for that. Our team would be grateful for the chance to be aware of the details so we can enhance our guest experience. Please do not hesitate to call us directly. We wish you happy and safe travels.

2/10 糟糕

shawn

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
no thanks!
dirtiest most disgusting room i've ever stayed in. mold in the bathroom. floor hadn't been vacuumed in god knows how long. mattress was basically springs with a cover over it. non smoking room that wreaked of smoke.
2021 年 10 月入住 2 晚
Sunny 于 2021 年 10 月 5 日 的回复
Thank you for your review. It seems that some aspects of your visit did not meet your standards, and we apologize for that. Our team would be grateful for the chance to be aware of the details so we can enhance our guest experience. Please do not hesitate to call us directly. We wish you happy and safe travels.

4/10 很差

darryl

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
2021 年 7 月入住 1 晚

6/10 一般

真实旅客

与家人出行
不满意：住宿条件和设施，清洁度
OK place don’t expect anything more than sleep and leave quiet place though
2021 年 6 月入住 3 晚
Barry 于 2021 年 6 月 19 日 的回复
Hello Thank you for staying with us and leaving a review. We hope to see you again soon.

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was incredibly hrlpful, and went above and beyond.
2021 年 6 月入住 1 晚
Barry 于 2021 年 6 月 19 日 的回复
Hello Thank you for staying with us and leaving a review. We hope to see you again soon.

2/10 糟糕

nelson

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Pésimo. Sin servicio de limpieza.
Pésimo servicio. No quisieron limpiar la habitación a pesar de solicitarlo. Solo nos quedamos 3ndias pero jamás volveré ni gratis.
2021 年 6 月入住 3 晚
Barry 于 2021 年 6 月 12 日 的回复
Dear Guest, We always aim to deliver clean, comfortable, and convenient accommodations to every guest, but it is unfortunate to hear what you experienced during your time with us. Rest assured that these concerns will be swiftly addressed upon further verification. We'll also take a look at your other feedback, primarily on the unwanted smell in your room, as we continually strive to improve upon our guests' accommodations. We know we can do better and would appreciate the opportunity to demonstrate it.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
.
2021 年 5 月入住 3 晚
Barry 于 2021 年 5 月 30 日 的回复
Thank you for staying with us and leaving a review. We hope to see you again soon.

8/10 还可以

真实旅客

团体旅客, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is just a basic motel. With clean rooms and a pleasant staff. It is a no frills stay but is affordable.
2021 年 5 月入住 2 晚
Barry 于 2021 年 5 月 22 日 的回复
Thank you for staying with us and leaving a review. We hope to see you again soon.

10/10 超赞

keila

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 2 月入住 2 晚
Sunny 于 2021 年 2 月 17 日 的回复
Thank you for staying with us. we appreciate your feedback.

8/10 还可以

Patricia

2021 年 2 月入住 2 晚
Sunny 于 2021 年 2 月 15 日 的回复
Thank you for staying with us and leaving a review. We hope to see you again soon.

6/10 一般

Patricia

2021 年 1 月入住 2 晚
sunny 于 2021 年 2 月 11 日 的回复
Thank you for staying with us and leaving a review. We hope to see you again soon.

4/10 很差

真实旅客

不满意：清洁度、服务设施、住宿条件和设施
The bathroom was filthy. I would not shower there.
2021 年 1 月入住 1 晚
Barry 于 2021 年 1 月 23 日 的回复
Dear, Thank you for your review. It seems that some aspects of your visit did not meet your standards, and we apologize for that. Our team would be grateful for the chance to be aware of the details so we can enhance our guest experience. Please do not hesitate to call us directly. We wish you happy and safe travels.

6/10 一般

真实旅客

满意：住宿条件和设施，清洁度
2021 年 1 月入住 1 晚
Barry 于 2021 年 2 月 2 日 的回复
Thank you for staying with us and leaving a review. We hope to see you again soon.

8/10 还可以

真实旅客

团体旅客
2020 年 12 月入住 3 晚
Sunny 于 2021 年 1 月 4 日 的回复
Hello, Thank you for staying with us and leaving a review. We hope to see you again soon.

6/10 一般

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Dont expect much
This place will will get the job done if youre just looking for a place to sleep.
2020 年 12 月入住 1 晚
Sunny 于 2020 年 12 月 16 日 的回复
Thank you for staying with us and leaving a review. We hope to see you again soon.

10/10 超赞

Nicole，Harrington, De

与配偶出行
满意：清洁度
不满意：服务设施
The room actually smelled good when we entered. I was expecting an awful smell because of how the hotel looked but I was completely wrong.
2020 年 10 月入住 1 晚
Sunny 于 2020 年 10 月 18 日 的回复
Thanks for staying with us. We appreciate your feedback!

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Never stay here
Absolutely Filthy. Mouse in the room.
2020 年 9 月入住 1 晚
Barry 于 2020 年 9 月 30 日 的回复
Hello, Thank you for your review. It seems that some aspects of your visit did not meet your standards, and we apologize for that. Our team would be grateful for the chance to be aware of the details so we can enhance our guest experience. Please do not hesitate to call us directly. We wish you happy and safe travels.

4/10 很差

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Look somewhere else
Room was dirty. Smelled of urine.
2020 年 8 月入住 1 晚
Barry 于 2020 年 8 月 19 日 的回复
Hello, Thank you for your review. It seems that some aspects of your visit did not meet your standards, and we apologize for that. Our team would be grateful for the chance to be aware of the details so we can enhance our guest experience. Please do not hesitate to call us directly. We wish you happy and safe travels

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、客房舒适度
Get what you pay for
It is what it is. It is clean but in need of major updating. The mattresses are aged , the drapes let light in.
2020 年 7 月入住 1 晚
Sunny 于 2020 年 7 月 18 日 的回复
Thank you for staying with us and leaving a review. We hope to see you again soon.

10/10 超赞

walteremanley55，Chandler AZ

与配偶出行
满意：服务设施，清洁度
不满意：员工和服务
Quiet and ner New York &morristown & don Pope's is write a cross the street that makes! It nice
2020 年 7 月入住 10 晚
Sunny 于 2020 年 7 月 18 日 的回复
Thank you for staying with us and leaving a review. We hope to see you again soon.

8/10 还可以

Sam

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 6 月入住 1 晚
Barry 于 2020 年 6 月 16 日 的回复
Thanks for staying with us. We appreciate your feedback!

8/10 还可以

Patricia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 2 月入住 2 晚
Barry 于 2020 年 2 月 21 日 的回复
Thanks for staying with us. We appreciate your feedback!

6/10 一般

真实旅客

满意：员工和服务，清洁度
short and to the point
Just their to get a few hours of sleep after a long day of work. Not a place to bring your wife or girlfriend if they mean something to you. not a 5 star place. it was clean. furniture dated. mattress was like sleeping on boxes filled with springs.
2020 年 1 月入住 1 晚
Barry 于 2020 年 2 月 2 日 的回复
Thanks for staying with us. We appreciate your feedback!

4/10 很差

Kenneth

不满意：员工和服务，清洁度
Dissatisfied
They kept changing the price and they never cleaned my room or changed my linens and I stayed for three days.
2020 年 1 月入住 1 晚
Barry 于 2020 年 1 月 3 日 的回复
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 一般

David

与家人出行
不满意：客房舒适度，住宿条件和设施
Get what you pay for
While not overtly nasty, the room was dusty, the walls & doors had obvious hand prints & old stains and the furniture was quite dusty... probably because from just the right angle, one could actually see daylight through the front door jamb, rather than from any particular failures on the part of the cleaning staff. The wi-fi was reasonably reliable/fast, but it is communal AND unsecured, so best bet is use a VPN or don't use it at all. 80% + of the TV channels don't work because they aren't paid for, and there really isn't any convenient place to eat: one could walk to the Wendy's 3 miles away, or dare 4 lanes of divided highway to get to the McDonald's across the street. You get what you pay for... in this case, barely, but still.
2019 年 12 月入住 2 晚
Barry 于 2019 年 12 月 20 日 的回复
Guest satisfaction and safety is always our primary concern, so we are disappointed to hear the aspects of your stay that were unsatisfactory. We will address this with our entire team to help us with our commitment to ensuring the safety and comfort of our valued guests. Hopefully, you will give us another opportunity to deliver a gratifying experience with better accommodations and services

4/10 很差

SK，Toms River

不满意：清洁度、服务设施、住宿条件和设施
This property needs to be updated. The rooms are old, seems like furniture, beds, etc are from when it was built. It needs a complete overhaul.
2019 年 12 月入住 1 晚
Sunny 于 2019 年 12 月 18 日 的回复
Guest satisfaction and safety is always our primary concern, so we are disappointed to hear the aspects of your stay that were unsatisfactory. We will address this with our entire team to help us with our commitment to ensuring the safety and comfort of our valued guests. Hopefully, you will give us another opportunity to deliver a gratifying experience with better accommodations and services.

4/10 很差

Ryan

2019 年 11 月入住 1 晚

6/10 一般

真实旅客

满意：员工和服务、服务设施、住宿条件和设施
Decent for the price....for sure not a 4 star place, but was quiet and comfortable.
2019 年 11 月入住 1 晚
Sunny 于 2019 年 12 月 2 日 的回复
Thanks for staying with us. We appreciate your feedback!

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I’d stay again, Very cozy little room. Was a little cold even with the heater but can’t complain.
2019 年 11 月入住 1 晚
Bharat Shakhawala 于 2019 年 11 月 19 日 的回复
Thanks for staying with us. We appreciate your feedback!

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Air didn’t work and the shower dripped no running wafer
2019 年 11 月入住 1 晚
barry 于 2019 年 11 月 7 日 的回复
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 糟糕

EricBerry

商务旅客
不满意：清洁度、服务设施、住宿条件和设施
It was very dirty and run down! I almost didn’t stay was tired.
2019 年 10 月入住 1 晚
Sunny 于 2019 年 10 月 9 日 的回复
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 还可以

真实旅客

商务旅客
满意：员工和服务，清洁度
When I first saw the property I said " uh oh" but when I went to my room it was a welcoming surprise. VERY FEELING LIKE HOME. I would come here again when the need arrises. The owners spent their money wisely by spending it on the interior. Best wishes to them
2019 年 10 月入住 1 晚
Sunny 于 2019 年 10 月 8 日 的回复
Thanks for staying with us. We appreciate your feedback!

4/10 很差

真实旅客

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 9 月入住 3 晚
Bharat 于 2019 年 9 月 17 日 的回复
Thanks for staying with us. We appreciate your feedback!

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 9 月入住 1 晚
Bharart Shakhawala 于 2019 年 9 月 12 日 的回复
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 糟糕

真实旅客

不满意：客房舒适度，住宿条件和设施
Need to change bed
Horrible bed
2019 年 9 月入住 1 晚
bharat shakhawala 于 2019 年 9 月 11 日 的回复
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 糟糕

真实旅客

商务旅客
不满意：员工和服务、服务设施、住宿条件和设施
Some one had parked a car improperly and the desk called me at 12:30 sking about the car,, which was not mine. I had given my details at sign in. Then someone was knocking at my door at 2:30 with the same problem.
2019 年 9 月入住 1 晚
bharat shakhawala 于 2019 年 9 月 6 日 的回复
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 一般

Aly，New York

满意：员工和服务
不满意：清洁度
You get what you pay for....the bathroom was kind of dirty and the sheets smelled weird.
2019 年 9 月入住 1 晚
Barry 于 2019 年 9 月 3 日 的回复
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 一般

真实旅客

不满意：客房舒适度，清洁度
good in some ways, bad in others
2nd visit to this place for the same--reason proximity to a restaurant we patronize. clerk was friendly enough. it's a glorified motel so entrances all close. room a/c wasnt on so setting it to lowest level it took a good 2-3 hrs before room felt comfortable. general areas looked ok but when you looked corners had accumulated dirt, under sink brown balls of what i did not want to know at least they werent in foot's reach. by far the worst was the beds---rock hard & as a result i have a slowly recovering hip & friend has bruised kidney
2019 年 7 月入住 1 晚
Barry 于 2019 年 7 月 22 日 的回复
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know and staying with us. We appreciate your feedback!

2/10 糟糕

真实旅客

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Parking is only thing I liked It was not very clean I would not recommend someone there if you’re traveling by yourself that’s OK do not take your family
2019 年 7 月入住 4 晚
barry 于 2019 年 7 月 16 日 的回复
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Television stations very limited and poor picture quality Noisy sir conditioner. Very small cramped room. No closet.
2019 年 7 月入住 1 晚
barry 于 2019 年 7 月 15 日 的回复
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 糟糕

prathamesh

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean and Knights Inn? Not happening mate.
Motels are generally known for their untidiness and this was the perfect example of it. The bed were not well done. Spring mattress gave me a bad backache and there were bugs crawling in the room.
2019 年 7 月入住 1 晚
barry 于 2019 年 7 月 5 日 的回复
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 很差

Mark

满意：员工和服务
不满意：住宿条件和设施，清洁度
Terrible
2019 年 6 月入住 2 晚
barry 于 2019 年 6 月 30 日 的回复
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 很差

真实旅客

团体旅客, 商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room was smelly bad is like por place and i didn't like
2019 年 6 月入住 1 晚
barry 于 2019 年 6 月 28 日 的回复
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This property looks like a bad neighborhood. The rooms look like a place where people would cook meth or traffic people.
2019 年 6 月入住 1 晚
barry 于 2019 年 6 月 28 日 的回复
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 很差

Joel

不满意：客房舒适度，住宿条件和设施
Hotel in poor condition
The mattress was creaky, the room was quite small. Considering the price though I'd say it was passable.
2019 年 6 月入住 1 晚
barry 于 2019 年 6 月 28 日 的回复
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 很差

真实旅客

与配偶出行, 商务旅客
不满意：服务设施，清洁度
They ask for a bunch of personal info when you check in, I feel like they are trying to steal your identity. They have a coffee machine with no cups for 4 hours per day. The place is barely cleaned, it wasn't gooey, but I couldn't walk around the room with my shoes off. It is cheap, so if you just can't afford anything else, you could sleep here.
2019 年 6 月入住 1 晚
Barry 于 2019 年 6 月 21 日 的回复
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know