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关于VICTORIA HOUSE by Q Apartments（Q公寓的维多利亚房子）的点评

4 out of 5
VICTORIA HOUSE by Q Apartments（Q公寓的维多利亚房子）
17 Queen Victoria St, Reading, England

点评

7.4

还可以

10 分 - 超赞。12 条好评，共有 24 条点评" "
8 分 - 还可以。5 条好评，共有 24 条点评" "
6 分 - 一般。0 条好评，共有 24 条点评" "
4 分 - 很差。1 条好评，共有 24 条点评" "
2 分 - 糟糕。6 条好评，共有 24 条点评" "

8.6/10

清洁度

9.0/10

服务设施

9.4/10

住宿条件和设施

8.0/10

环保

点评

10/10 超赞

Trailer

与家人出行, 与配偶出行
满意：清洁度、服务设施、住宿条件和设施
We booked 2 bedroom apartment. The apartment was in immaculate condition. My wife loved it and did lots of cooking. We were able to enjoy homemade made food while traveling, wasn't it amazing!!
2024 年 3 月入住 8 晚

8/10 还可以

Leilah

2024 年 2 月入住 2 晚

2/10 糟糕

真实旅客

不满意：客房舒适度
Would not stay again!
No hot water, two chairs instead of a sofa in the living room, terrible customer service!
2023 年 12 月入住 2 晚

10/10 超赞

Leigh

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
The property was good value for money, stunning apartment great location with everything on your doorstep , only fault was lots of stairs to climb
2023 年 9 月入住 2 晚

10/10 超赞

Abdulhadi

2023 年 9 月入住 13 晚

10/10 超赞

Wai Yan，Hong Kong

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Everything perfect. Reading station / Rail air 5 min walk. Shops and restaurants downstairs. Self check in smoothly. Much worthier than staying in a hotel. Definitely stay here again.
2023 年 4 月入住 3 晚

4/10 很差

Lee

满意：客房舒适度，清洁度
Leak? Please clean up and shut up.
My apartment had a flood at 2100 that covered the whole living room with water. I get that this happens, and the communication via the WhatsApp and helpline was good, as I could send them a video of the flood, but having used every single towel and the shirt off my own back to clean up an entirely soaked living room I would have expected and appreciated some sort of compensation from the mgt team. As the property isn’t manned I was told at 2100 by the helpline (who did actually seem to care) that I should clean up as best as I could and someone from housekeeping would be with me by 10am with fresh towels. At 11am, desperate for a shower and having already messaged to chase up, the local mgt team knocked on my door. Whilst they told me I was a ‘great guest’ for having cleaned up, put all the towels on a spin and had been busily drying the sofa cushions again the radiator, there was little acknowledgement that I’d spent 1 hour of my own time cleaning up water that covered the entire living room. My bags were soaked and I had used every towel and couldn’t even shower in the morning. Throughout the rest of my stay I kept expecting a knock on the door with a thank you or my first night refunded, but instead I left thinking they only really cared about where the leak came from, and not about my first night which mainly consisted of cleaning up water. They could have recovered both the building and guest experience but chose not to.
2023 年 5 月入住 2 晚

10/10 超赞

Leong

满意：客房舒适度，清洁度
Overall my stay were good. The property very clean. But not suitable for senior citizen or guest with knee joint pain as the property is walk up staircase.
2023 年 2 月入住 3 晚

10/10 超赞

Constanze

商务旅客
满意：住宿条件和设施，清洁度
In general: the apartment is extremely clean, beautiful and right in the centre of Reading! The communication with the property is excellent and the service as well. There was a problem with the water temperature regulation that could not be fixed quickly. The communication with the property was excellent, they always replied very quickly and with detailed information. When the issue was not fixed after a week, I prompted them more often and they moved me to another apartment as soon as possible. Also, I always received the check-in instructions later than the 48hrs, but always on time or quickly after I enquired about it. Would stay there again!
2022 年 10 月入住 27 晚

2/10 糟糕

Robert

商务旅客
不满意：客房舒适度，清洁度
Efficiency is not at all efficient
It saddens me to say that this efficiency hotel, is actually not efficient at all. It started with the Code required to access the apartment. Can you imagine, realizing you have no access to enter your hotel room while at the airport, then try to contact customer service for it while in transit bc no information was emailed? That was the 1st leg of this disastrous stay. Truly unfortunate since we stayed there1 year ago & it was great! The 2nd part, inexcusable. Upon arrival, the bathroom floor was filthy, hair in the shower, on the floor, in the sink, worse, in the bed. The bed clothes smelled like someone else’s b.o. My Husband & I were so tired from traveling when we got there that we slept on the couch & figured we’d deal with this later. Upon awakening, we noticed that the advertised Cafe Dulce Machine Nescafe Cups to have a delicious brew where no where in site. I don’t know about you my Weary Bleary Traveling friend but no Coffee, how would you deal? I contacted Guest Services, and after 15 minutes of Pop Music someone picked up,exclaimed how sorry they were, that someone will arrive Monday to deliver the Coffee Maker & Wednesday to clean. This call was made on Sunday. Mgmnt em'd us to gain access for a water main issue & for a pest control thingy. “I’m sorry” Is an excuse to continue bad services, This Hotel could have done so much better by simply asking or saying,“How can we make this right or refund us a night!""0" is my rating. Hope this helps you.
2022 年 10 月入住 9 晚
Guest Experience Team 于 2022 年 10 月 25 日 的回复
Hi Robert, we hope that this message finds you well.We would like to express our apologies for any inconvenience caused during your stay. Kindly note that the report regarding the cleaning was received on Monday and our team attended immediately to change the coffee machine, if this had been reported sooner our team would have worked hard to have this resolved as quickly as possible. On the date the maintenance was informed, our team also confirmed the housekeeping service was completed. Once again, we sincerely apologise for any inconvenience caused and we appreciate your feedback.

8/10 还可以

Martin

与家人出行
满意：客房舒适度，清洁度
Good but could be easier.
Central, close to the station. Good for going into London or Windsori, Lego land 35 minutes away. Getting the codes for the entry was a bit of a faf. With contact telephones with a Brazil number. Read your email carefully. They leave it very late to get the necessary information.
2022 年 10 月入住 2 晚

2/10 糟糕

真实旅客

商务旅客
满意：清洁度
不满意：客房舒适度
Poor
No access code was given even after 4 hours of the check in time. Additional deposit requirements wasn't made clear during the booking. On top the hot water was not working. Property was clean and tidy. Communication was struggle in the beginning. I need refund
2021 年 11 月入住 1 晚

8/10 还可以

真实旅客

团体旅客
满意：清洁度
The apartment seemed to lack some kitchen utensils, for example, there were no knives beyond the butter knives, which made cutting bread a challenge. Furthermore, the boiler had to be reset constantly. We did not consistently have hot water, to the point that showering was very unpleasant because the only water we had was freezing cold. The rest of the apartment, including cleanliness, was great, though.
2021 年 10 月入住 6 晚

10/10 超赞

Akushika

与配偶出行
Beautiful Apartment in the center of town. Would highly recommend!!!
2021 年 9 月入住 2 晚

8/10 还可以

Tonderai

满意：清洁度、服务设施、住宿条件和设施
Nice place and also clean
2021 年 8 月入住 1 晚

10/10 超赞

Victoria

满意：客房舒适度，清洁度
2021 年 8 月入住 2 晚

10/10 超赞

Richard

商务旅客
满意：客房舒适度，清洁度
Perfect central apartment.
Really straightforward self check-in process and a lovely size apartment. Fully furnished and equipped and right in the heart of Reading.
2021 年 8 月入住 1 晚

8/10 还可以

真实旅客

商务旅客
满意：客房舒适度，清洁度
Good location, nice touches, comfortable.
The code for the apartment didn't work when I arrived but when I phoned the number the customer service guy was really helpful and put me in a different apartment. The apartment was clean, with the exception of the pillow. It was a perfect location, coffee machine, water, chocolate were lovely touches. No TV channels (only freeview which you had to log into). Wifi was excellent. Apartment was too hot - thermostat said 27 degrees and didn't cool even with all windows open. It would have been improved with aircon or a fan.
2021 年 6 月入住 1 晚

10/10 超赞

真实旅客

商务旅客
满意：清洁度、服务设施、住宿条件和设施
Spacious and very nice apartments. Location is great Very close to shops, railway station...
2021 年 5 月入住 1 晚

10/10 超赞

A

商务旅客
满意：客房舒适度，清洁度
Top Spec Apartment, very comfortable
The apartment was amazing. Centrally located and very high spec finish. My one and only criticism was the access details which offer two entrances. You cannot access all apartments from both entrances therefore, it should have been specified which entrance for which apartment. I climbed 5 flights of stairs with a suitcase to discover I was in the wrong entrance.
2021 年 5 月入住 2 晚