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关于圣安东尼奥万豪西北医疗中心的点评

3.5 out of 5
圣安东尼奥万豪西北医疗中心
3233 NW Loop 410, San Antonio, TX

点评

8.2

很好

10 分 - 超赞。536 条好评,共有 1004 条点评" "
8 分 - 还可以。205 条好评,共有 1004 条点评" "
6 分 - 一般。121 条好评,共有 1004 条点评" "
4 分 - 很差。72 条好评,共有 1004 条点评" "
2 分 - 糟糕。70 条好评,共有 1004 条点评" "

8.6/10

清洁度

8.6/10

员工和服务

8.0/10

服务设施

8.4/10

住宿条件和设施

8.6/10

环保

点评

8/10 还可以

真实旅客

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Not to bad
2021 年 6 月入住 1 晚
Anthony Spears - General Manager 于 2021 年 6 月 22 日 的回复
Thanks for staying with us!

10/10 超赞

angelic

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff, clean spacious rooms calm environment.
2024 年 5 月入住 1 晚
HotelMgmt 于 2024 年 5 月 16 日 的回复
Thank you for your perfect rating of San Antonio Marriott Northwest. We are glad you had an excellent stay and were pleased with our clean accommodations, relaxing atmosphere, and friendly team. The pleasure would be ours to welcome you back!

10/10 超赞

Joe

满意:清洁度、员工和服务、住宿条件和设施
It was a real nice place , definitely staying their everytime I go to San Antonio.
2024 年 5 月入住 1 晚
HotelMgmt 于 2024 年 5 月 16 日 的回复
Joe, thank you for your kind words. We are thrilled you enjoyed your stay and look forward to welcoming you back every time you are in San Antonio!

10/10 超赞

Arturo

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The rooms were very nice and clean! Quiet stay and very great all around the area many things to do! I will definitely be staying here in the future
2024 年 5 月入住 2 晚
HotelMgmt 于 2024 年 5 月 16 日 的回复
Arturo, thank you for your positive feedback! We are delighted you enjoyed our clean, quiet rooms and the vibrant area. We look forward to welcoming you back for another great stay in the future.

10/10 超赞

Elizabeth

2024 年 4 月入住 1 晚
Hotelmgmt 于 2024 年 5 月 20 日 的回复
Thank you for the five-star rating, Elizabeth! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 超赞

Damarys

商务旅客
满意:员工和服务、服务设施、住宿条件和设施
Enjoy it
2024 年 4 月入住 4 晚
HotelMgmt 于 2024 年 4 月 30 日 的回复
Damarys, thank you for your high recommendation of Marriott San Antonio Northwest. We are happy to hear you enjoyed your stay and were pleased with our accommodations. We hope to have the pleasure of welcoming you back again soon!

10/10 超赞

Thelma

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Hotelmgmt 于 2024 年 4 月 29 日 的回复
It was a pleasure to have you as our guest, Thelma, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!

8/10 还可以

Justin

2024 年 4 月入住 1 晚
Hotelmgmt 于 2024 年 5 月 13 日 的回复
Thank you for taking the time to rate your stay, Justin. We are delighted to know you enjoyed your overall experience at our hotel and we eagerly await your next visit.

6/10 一般

Kerry

商务旅客
满意:清洁度、员工和服务、服务设施
Food not great.. 👎
2024 年 3 月入住 1 晚
HotelMgmt 于 2024 年 3 月 29 日 的回复
Kerry, thank you for your valuable feedback. We trust you had an overall enjoyable stay , though we are sorry to hear our food did not meet your expectations. We are constantly working to improve our dining experience and would love another chance to impress you. We are looking forward to welcoming you back for a better experience!

8/10 还可以

Ines

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very convenient property, room was clean; plenty of hot water for showers; registration and housekeeping are very accomodating bed was hard and I asked for a comforter to soften the mattress--food was good in restaurant. TV remote was a little strange getting used to and there were wires hanging out of the wall that would be an issue for people with small children (I told them about it upon departure)
2024 年 3 月入住 2 晚
HotelMgmt 于 2024 年 3 月 29 日 的回复
Ines, we are glad you found our hotel convenient and clean! We are addressing your concerns to address safety and comfort. Your feedback is invaluable. We cannot wait to welcome you back for an even smoother stay and more delightful dining!

10/10 超赞

Jaime

2024 年 3 月入住 1 晚
Hotelmgmt 于 2024 年 4 月 13 日 的回复
Thank you for your five-stars, Jaime. We look forward to your return and hope it's soon!

8/10 还可以

Maribel

与配偶出行, 团体旅客
满意:清洁度、员工和服务、住宿条件和设施
OUR STAY WAS SATISFACTORY
2024 年 3 月入住 2 晚
Anthony Spears - General Manager 于 2024 年 3 月 21 日 的回复
Thank you for staying with us!

10/10 超赞

Hugo,Aiken

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is nice and updated
2024 年 3 月入住 1 晚
Anthony Spears - General Manager 于 2024 年 3 月 19 日 的回复
Thank you for the 5 of 5 rating and for staying with us! We are pleased you had a wonderful stay and hope to see you back again.

2/10 糟糕

Jenna

2024 年 3 月入住 1 晚
Hotelmgmt 于 2024 年 4 月 6 日 的回复
Seeing your rating is disappointing as we always strive to provide our guests with a first-rate stay. We hope to have the opportunity to change your impression of us on a future visit, Jenna.

8/10 还可以

Felicite

满意:住宿条件和设施,清洁度
2024 年 3 月入住 2 晚
Anthony Spears - General Manager 于 2024 年 3 月 19 日 的回复
Thank you for staying with us!

8/10 还可以

Tim

2024 年 2 月入住 1 晚
Anthony Spears - General Manager 于 2024 年 3 月 15 日 的回复
Thank you for staying with us!

10/10 超赞

Andrea

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Todo bien
2024 年 2 月入住 1 晚
Anthony Spears - General Manager 于 2024 年 3 月 5 日 的回复
Gracias!

10/10 超赞

Mariana

2024 年 3 月入住 1 晚
Hotelmgmt 于 2024 年 3 月 25 日 的回复
Thank you for your five-star rating, Mariana! We hope to be your preferred property whenever your travels bring you to the area!

10/10 超赞

Edin

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Anthony Spears - General Manager 于 2024 年 2 月 29 日 的回复
Thank you for staying with us and for the 5 of 5 rating!

10/10 超赞

jesse c

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
needs more parking
2024 年 2 月入住 1 晚
Anthony Spears - General Manager 于 2024 年 2 月 27 日 的回复
Thank you for the 5 of 5 rating and for staying with us! We hope to see you back the next time your travels bring you to San Antonio!

8/10 还可以

Penny

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Anthony Spears - General Manager 于 2024 年 2 月 27 日 的回复
Thanks for staying with us! We hope to see you back soon!

10/10 超赞

Brianna

2024 年 2 月入住 2 晚
Anthony Spears - General Manager 于 2024 年 3 月 21 日 的回复
I am thrilled you had a great experience while staying with us and hope to see you back soon!

6/10 一般

Jesus

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Before someone books the room, make sure the iron works and your tv remote.Mine didnt ,was too tired to complain.
2024 年 2 月入住 1 晚
Anthony Spears - General Manager 于 2024 年 2 月 20 日 的回复
Thank you for staying with us. Our goal is to not only meet but also exceed our guest’s expectations and we gage our success on achieving a 5 rating. In looking at your rating of your experience, it appears we failed to deliver the great experience we are known for, and for this, we are truly sorry. It is not the norm for our hotel and we hope you will give us another chance so we can demonstrate our commitment to your comfort!

10/10 超赞

Jaime

2024 年 2 月入住 1 晚
Anthony Spears - General Manager 于 2024 年 3 月 21 日 的回复
Thank you for staying with us and for the 5 of 5 rating! We hope to see you back soon!

10/10 超赞

Tania

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
second time staying here , good service .
2024 年 2 月入住 1 晚
Anthony Spears - General Manager 于 2024 年 2 月 20 日 的回复
Great to hear! We look forward to seeing you for the third time!

10/10 超赞

Alejandro

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We always like to stay where there is activity around the hotel, such as the downtown area to see the people and traffic below. This hotel and its Suite options on top with balconies overlooking the 410/I10 area was nice. Easy to find and park and get to shopping all up I10 to 1604. Come back, sit down on the balcony and see the hustle and the bustle below. Plus, this hotel has an amazing bar and restaurant area.
2024 年 2 月入住 1 晚
Anthony Spears - General Manager 于 2024 年 2 月 20 日 的回复
Thank you for taking the time to share your experience! I am pleased you had a wonderful stay and we hope to see you back soon!

4/10 很差

Tommy

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
I pre payed for a room and it's was with a balcony but they gave me a regular but decent room I was a bit upset ! But great stay
2024 年 2 月入住 1 晚
Anthony Spears - General Manager 于 2024 年 2 月 16 日 的回复
Thank you for staying with us and taking the time to share your experience. Please accept my apologies for not delivering the very best experience possible. Please accept my apologies for not receiving the room type requested. I do hope the next time you are in San Antonio you will give us another chance to demonstrate our commitment to your comfort!

2/10 糟糕

David

商务旅客
满意:住宿条件和设施,清洁度
不满意:员工和服务
I did not end up staying here and tried to cancel my reservation. Though I purchased insurance for “free cancellations,” I was still charged the full amount for the room—which I paid in advance. The reason for my cancellation was because the staff would not take my Apple Card (which was solvent) for a deposit of $25 at the front desk of the hotel—this is after I paid in full for the room on the same Apple card. I was turned away at the desk, told I would be refunded, and am now being told that my payment is non-refundable.
2024 年 2 月入住 1 晚
Anthony Spears - General Manager 于 2024 年 2 月 13 日 的回复
Thank you for taking the time to share your experience. Please accept my apologies for any miscommunication regarding your reservation. After looking at your reservation, you booked directly with Expedia and paid directly to Expedia. If you purchased insurance, that again is through Expedia and has nothing to do with the hotel. If you purchased insurance you will need to contact Expedia directly and open a case.

8/10 还可以

K

满意:清洁度、员工和服务、住宿条件和设施
This was a nice place to stay. The room was clean and the price was very good. A great alternative to paying $400 for similar hotels near the conference center. I would stay here again. The only negative was that the parking lot was tight for large vehicles, but they had enough parking spaces and there was a security guard present.
2024 年 2 月入住 1 晚
Anthony Spears - General Manager 于 2024 年 2 月 16 日 的回复
Thank you for staying with us and taking the time to share your experience!

2/10 糟糕

Vanessa

2024 年 1 月入住 1 晚
Anthony Spears - General Manager 于 2024 年 3 月 21 日 的回复
Thank you for staying with us. Our goal is to not only meet but also exceed our guest’s expectations and we gage our success on achieving a 5 rating. In looking at your rating of your experience, it appears we failed to deliver the great experience we are known for, and for this, we are truly sorry. It is not the norm for our hotel and we hope you will give us another chance so we can demonstrate our commitment to your comfort!

10/10 超赞

Wendy

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Realmente me encantó, es amplio, muy limpio. El personal muy amables. Disfrutamos mucho la estancia!!
2024 年 1 月入住 1 晚
Anthony Spears - General Manager 于 2024 年 1 月 29 日 的回复
Gracias!!!

6/10 一般

Karina

不满意:员工和服务
2024 年 1 月入住 1 晚
Anthony Spears - General Manager 于 2024 年 1 月 16 日 的回复
Thank you for staying with us. Our goal is to not only meet but also exceed our guest’s expectations and we gage our success on achieving a 5 rating. In looking at your rating of your experience, it appears we failed to deliver the great experience we are known for, and for this, we are truly sorry. It is not the norm for our hotel and we hope you will give us another chance so we can demonstrate our commitment to your comfort!

10/10 超赞

Ahmad

2024 年 1 月入住 3 晚
Anthony spears - General Manager 于 2024 年 1 月 15 日 的回复
Thank you for the 5 of 5! We are pleased you had a great experience!

10/10 超赞

Luis

与家人及幼儿出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I enjoyed my stay. Staff was friendly and helpful. Clean quiet
2024 年 1 月入住 5 晚
Anthony Spears - General Manager 于 2024 年 1 月 10 日 的回复
Thank you for staying! We hope to see you back soon!

8/10 还可以

Rafael

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 3 晚
Anthony Spears - General Manager 于 2024 年 1 月 8 日 的回复
Thank you for staying with us!

10/10 超赞

Melanie R

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Lovely hotel
When I checked in, I was having a tough day and was crying. The front desk clerk noticed this while I was on the phone and came to bring me a tissue. It was such a genuine act of kindness and helped me get back on my feet. Room was lovely and shower had great pressure. My only gripe was the room was quite warm even at 65 degrees. Otherwise, the bar area was breathtaking. Reminded me of a Vegas hotel. Will definitely stay again.
2023 年 12 月入住 2 晚
Anthony Spears - General Manager 于 2024 年 1 月 8 日 的回复
Thank you for taking the time to share your experience and for the 10 of 10 rating. I am glad we were able to help get you back on your feet. I am sorry about the heat in your room. We look forward to your next visit!

10/10 超赞

Monica

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Anthony Spears - General Manager 于 2024 年 1 月 8 日 的回复
Thank you for stay with us and for the 10 of 10 rating! We are thrilled you had a great stay and hope to see you back soon.

10/10 超赞

Jonathan

满意:住宿条件和设施,员工和服务
2023 年 12 月入住 1 晚
Anthony Spears - General Manager 于 2024 年 1 月 8 日 的回复
Thank you for the 5 of 5 rating! We are pleased you had a great experience and look forward to your next stay!

10/10 超赞

Diana gabriela

2023 年 12 月入住 2 晚
Anthony Spears - General Manager 于 2024 年 1 月 8 日 的回复
Thank you for the 10 of 10! We are pleased you had a great experience and we hope to see you back again soon.

10/10 超赞

Valerie

满意:清洁度、员工和服务、住宿条件和设施
Modern clean and peaceful hotel close to the airport
2023 年 12 月入住 1 晚
Anthony Spears - General Manager 于 2024 年 1 月 5 日 的回复
Thank you for staying with us! We hope to see you back soon!

6/10 一般

Jose

满意:住宿条件和设施,清洁度
2023 年 12 月入住 1 晚
Anthony Spears - General Manager 于 2024 年 1 月 5 日 的回复
Thank you for staying with us!

10/10 超赞

Karina

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Complimentary drinks and the evening pantries.
2023 年 12 月入住 2 晚
Anthony Spears - General Manager 于 2024 年 1 月 4 日 的回复
Thank you for staying with us! Wishing you a Happy New Year!

10/10 超赞

Vangela,Sandy

2023 年 12 月入住 1 晚
Anthony Spears - General Manager 于 2024 年 1 月 4 日 的回复
We are pleased you had a great experience and look forward to your next stay1

10/10 超赞

James

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Anthony Spears - General Manager 于 2024 年 2 月 5 日 的回复
Thank you for staying with us and for the 5 of 5 rating!

10/10 超赞

Kim

满意:清洁度、员工和服务、住宿条件和设施
Anthony Spears - General Manager 于 2024 年 2 月 7 日 的回复
Thank you! We appreciate your feedback and for staying with us! We hope to see you again soon.

10/10 超赞

Vilma

满意:清洁度、员工和服务、住宿条件和设施
The hotel was very good
2023 年 12 月入住 1 晚
Anthony Spears - General Manager 于 2024 年 1 月 4 日 的回复
Thank you for staying with us!

10/10 超赞

Ian

2023 年 12 月入住 4 晚
Anthony Spears - General Manager 于 2024 年 1 月 4 日 的回复
We are pleased you had a wonderful experience while staying with us and we hope to see you back soon. Wishing you and your family a safe and happy holiday season!

10/10 超赞

Alejandro

Anthony Spears - General Manager 于 2024 年 1 月 10 日 的回复
Thank you!

6/10 一般

Nelsie

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Restaurant staff were super friendly. The room could use some upgrades. There wasn't a extra blanket. The carpet was dingy. The staff was very professional, knowledgeable, and of course friendly. But overall we will return.
2023 年 12 月入住 3 晚
Anthony Spears - General Manager 于 2024 年 1 月 4 日 的回复
Thank you for staying with us. Our goal is to not only meet but also exceed our guest’s expectations and we gage our success on achieving a 5 rating. In looking at your rating of your experience, it appears we failed to deliver the great experience we are known for, and for this, we are truly sorry. It is not the norm for our hotel and we hope you will give us another chance so we can demonstrate our commitment to your comfort!

10/10 超赞

Carolina

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 2 晚
Anthony Spears - General Manager 于 2024 年 1 月 4 日 的回复
We are pleased you had a wonderful experience while staying with us and we hope to see you back soon. Wishing you and your family a safe and happy holiday season!