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关于圣帕布罗首都酒店的点评

3 out of 5
圣帕布罗首都酒店
San Pablo, 1457, Santiago, Region Metropolitana

点评

8.0

很好

10 分 - 超赞。80 条好评，共有 265 条点评" "
8 分 - 还可以。127 条好评，共有 265 条点评" "
6 分 - 一般。38 条好评，共有 265 条点评" "
4 分 - 很差。11 条好评，共有 265 条点评" "
2 分 - 糟糕。9 条好评，共有 265 条点评" "

8.2/10

清洁度

8.0/10

员工和服务

7.0/10

服务设施

7.8/10

住宿条件和设施

点评

8/10 还可以

真实旅客

与家人出行
El área de regadera es muy estrecho. El aire acondicionado falló. El aseo podría mejorarse.
2020 年 3 月入住 6 晚
Carolina Pérez 于 2020 年 3 月 31 日 的回复
Estimado Señor, muchas gracias por preferirnos, y tomarse un,os minutos para compartir su experiencia durante su reciente estadía en Hoteles Capital. Sus comentarios son muy valiosos para nosotros, y nuestra constante búsqueda de mejora en nuestros servicios. Revisaremos cada uno de los puntos que nos señala, con el fin de mejorar lo señalado. Un cordial saludo.

4/10 很差

Judy，Kaiwaka, NZ

与配偶出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
The property is in need of regurbishment - fittings in the bathroom are old and the tiling in the shower is in need of replacement. The placement of the large screen TV in the room was not safe - one could easily bang one head against it when moving around the room. The closet door would not stay shut because the floor sloped
2020 年 3 月入住 2 晚
Carolina Pérez 于 2020 年 3 月 25 日 的回复
Dear Guest; We appreciate your comments and we are really sorry to know that you couldn´t enjoy the kind of experience that we would like our guests to have. For sure there are many things we still need to improve and your feedback helps us significantly in this matter. We hope to have the opportunity to change your perception and welcome you again. Kind regards

8/10 还可以

真实旅客

满意：员工和服务，清洁度
in an area of town which isn’t the greatest neighborhood but there is some new construction going on.
2020 年 3 月入住 7 晚
Carolina Pérez 于 2020 年 3 月 23 日 的回复
We really appreciate your preference and your time to share your experience with us. Regards.

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Stuff are wonderful. The hotel is very close to downtown and all the shopping and restaurants.
2020 年 3 月入住 7 晚
Carolina Pérez 于 2020 年 3 月 23 日 的回复
We really appreciate your preference and your time to share your experience with us. Regards.

8/10 还可以

真实旅客

满意：员工和服务，清洁度
2020 年 2 月入住 6 晚
Carolina Pérez 于 2020 年 3 月 23 日 的回复
Gracias por preferirnos. Esperamos tenerlo pronto de regreso. Saludos cordiales.

8/10 还可以

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Quarto limpo, localização razoável. Recepcionista da noite pouco cortês. Recepcionistas do dia muito atenciosos. Bom café da manhã.
2020 年 3 月入住 7 晚
Carolina Pérez 于 2020 年 3 月 23 日 的回复
Muchas gracias por sus comentarios, estos son muy importantes para nuestra constante mejora en nuestros servicios. Haremos seguimiento al servicio de recepción nocturno. Un cordial saludo.

10/10 超赞

paula

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 3 月入住 1 晚
Carolina Pérez 于 2020 年 3 月 23 日 的回复
Muchas gracias por su preferencia..!! Esperamos verla pronto de regreso. Saludos.

4/10 很差

Rodrigo，Sydney, NSW

与家人及幼儿出行
不满意：住宿条件和设施，清洁度
Location is pretty bad, you can’t walk on the evening around there because it’s dangerous. When we arrived we had to pay $40 dollars for early check in even with the room available. No air conditioning in the room. The staff is friendly but only one spoke english and only another one spoke Portuguese.
2020 年 3 月入住 3 晚
Carolina Pérez 于 2020 年 3 月 23 日 的回复
Thank you very much for taking the time to share your comments about our hotel. For sure there are many things we still need to improve and your feedback helps us significantly in this matter. Receive best regards,

10/10 超赞

tania

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 3 月入住 2 晚
Carolina Pérez 于 2020 年 3 月 23 日 的回复
Muchas gracias por su tiempo y sus comentarios. Esperamos tenerla pronto de regreso. Saludos.

6/10 一般

Luna

满意：员工和服务
不满意：客房舒适度
Al ingresar al hotel todo bien, pero al ingresar a mi dormitorio olía mal tuve que pedir que me cambien de cuarto y me cambiaron en la noche había mucho ruido y no se podía descansar bien, el desayuno no tenía muchas opciones de frutas pero estuvo bueno de ahí todo muy bien.
2020 年 2 月入住 1 晚
Carolina Pérez 于 2020 年 3 月 23 日 的回复
Muchas gracias por tomarse unos minutos y compartir su experiencia con nosotros. Sus comentarios son muy valiosos, ya que nos ayudan en nuestra constante búsqueda de mejoras en los servicios para nuestros huéspedes. Esperamos tener la oportunidad de estar nuevamente a su servicio.

4/10 很差

真实旅客

2020 年 2 月入住 6 晚
Carolina Pérez 于 2020 年 3 月 23 日 的回复
Muchas gracias por preferirnos. Esperamos tener una nueva oportunidad para estar a su servicio. Saludos,

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 2 月入住 6 晚
Carolina Pérez 于 2020 年 3 月 23 日 的回复
Muchas gracias por sus comentarios y preferencia. Saludos.

10/10 超赞

Dariusz

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Warto być tam :)
Bardzo przyjemny hotel ,. Dwukrotnie zatrzymywaliśmy się w nim . To o czymś świadczy :) Najlepszy stosunek wartości do ceny . Dobra lokalizacja prawie w centrum .
2020 年 2 月入住 1 晚
Carolina Pérez. 于 2020 年 3 月 23 日 的回复
Dziękuję bardzo za twoje preferencje i komentarze. Mamy nadzieję, że wkrótce wrócisz. Pozdrowienia

6/10 一般

MARA B

与家人出行
满意：员工和服务，清洁度
Hotel com atendimento bom, limpeza dos quartos e banheiro excelente, contudo, fui no verão e só tinha um ar condicionado na sala e nao esfriava nos outros quartos. Café da manha razoável.
2020 年 1 月入住 6 晚
Carolina Pérez 于 2020 年 3 月 23 日 的回复
Muchas gracias por sus comentarios y preferencia. Esperamos verlo pronto de regreso. Saludos,

8/10 还可以

真实旅客

与家人出行
满意：住宿条件和设施，清洁度
Overall the property was decent with good size rooms and clean toilets etc. The swimming pool on the roof was small but clean. Breakfast was pretty decent as well. However, the location was average with the area around the hotel quite run down and felt a bit unsafe in evenings and night. Also when we landed up after an exhausting 18 hours flight from Sydney we were left hanging for about 4.5 hours without a room. Understand that our flight was early and we reached hotel at 10.30 which is way early. So we were happy to go around after leaving our heavy bags. But Expedia said the check in time was 2 but we didn't get a room till 3. Normally on request most hotels will give you at least 1 room (we had booking for 2) by 12.30 to 1. But we had to wait till 3. Very disappointing.
2020 年 1 月入住 3 晚
Carolina Pérez 于 2020 年 3 月 23 日 的回复
Thank you for sharing your comments with us. We deeply regret not being able to meet your expectations, we are working day by day to improve our service. We hope to have the opportunity to change your perception and welcome you again. kind regards

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The choice of this hotel was the best for me, having my daughter's apartment across the street.
2020 年 1 月入住 3 晚

8/10 还可以

Fernando，Iquique

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Buen hotel. El personal es atento, las habitaciones limpias, el sector es central. Podrían mejorar la calidad del desayuno.
2020 年 1 月入住 3 晚

6/10 一般

ROGERIO

满意：员工和服务
不满意：客房舒适度
Café da manhã e almoço são pontos negativos
Como ponto negativo deste apart hotel é o café da manhã, pois todos os dias foram caóticos; faltando desde xícaras, pratos, sucos, café. Muito hóspedes para pouca estrutura. Falta uma cozinha mais bem preparada, gestão de pessoas ou gerenciamento. No almoço também acontece o mesmo problema antes da fim do horário do serviço já falta reposição no buffet.
2020 年 1 月入住 3 晚

8/10 还可以

RoseP，Adelaide, South Australia

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Service was good, staff friendly. Rooms clean. Breakfast choice good.
2020 年 1 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Et hotel, hvor man får meget for pengene
Vi havde to overnatninger på hotellet. Morgenmaden er rigtig fin og over normal standard på mellemklassehoteller i Chile. Vi følte at vi fik rigtig meget for pengene. Værelset var efter chilensk standard både rent og velholdt. Vi nød også tiden ved poolen, men synes det havde været på sin plads forud for reservationen at orientere om, at poolen er lukket om mandagen. Vi havde set meget frem til at benytte den på vores sidste dag inden afrejse. Vi kan anbefale hotellet til såvel enlige, par og familier på tværs af aldersgrupper
2020 年 1 月入住 2 晚

8/10 还可以

Hugo Pablo

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Bueno, ofrecer mejor variedad en el restaurante
2020 年 1 月入住 1 晚

8/10 还可以

Robin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean, Comfortable, Convenient!
This hotel was very convenient. I also had a separate kitchenette and sitting area which was very nice. I even had a little balcony. Room was comfortable and clean and the front desk was helpful. Very reasonably priced. I would recommend this hotel or stay here again. I did not get to make use of the pool but it looked refreshing!
2019 年 12 月入住 2 晚

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 3 晚

8/10 还可以

HUGO

满意：员工和服务，清洁度
2019 年 12 月入住 5 晚

10/10 超赞

Guilherme

满意：客房舒适度，员工和服务
2019 年 12 月入住 7 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 12 月入住 4 晚

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff were very friendly and helpful. Very clean room, comfortable beds. Just stayed one night was good
2019 年 12 月入住 1 晚

8/10 还可以

Thomas

满意：清洁度、员工和服务、客房舒适度
2019 年 11 月入住 1 晚

10/10 超赞

Andrea

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel with great staff and a good location. We really enjoyed our two night stay at this hotel. We had a great view from the 14th floor off our balcony to see the sunset over the city. The staff were very helpful with getting everything we needed and allowing us to hang out in the lobby after check out while we waited for a late afternoon flight. Service was available in both Spanish and English. The only downside was that the walls were a bit thin and sound seemed to travel through from the hall into the room very easily. This hotel has a great location only a kilometer or two from the main tourist sites in Santiago.
2019 年 11 月入住 2 晚

4/10 很差

真实旅客

与家人出行
不满意：清洁度、员工和服务、客房舒适度
Location is convenient. not very clean.
2019 年 11 月入住 1 晚

8/10 还可以

J+L

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Location was near by the center of Santiago. Plenty of transport and next door to the Venezuelan restaurant.
2019 年 10 月入住 7 晚

10/10 超赞

Alexandra

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 6 晚

10/10 超赞

JMP TECH CO LTD

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good enough.
It was a good stay but elevator was too small and slow. It takes a time to take elevator every moment. except for that, I was satisfied.
2019 年 10 月入住 1 晚

8/10 还可以

Sofi

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Rooms were clean and well presented. The staff was friendly and helpful. The location was okay, but always be careful with your belongings in the area.
2019 年 10 月入住 2 晚

6/10 一般

Ximena

满意：清洁度
2019 年 10 月入住 4 晚

6/10 一般

Berenice，Perto de tudo

满意：住宿条件和设施，员工和服务
Bem localizado, porém barulhento
A localização é boa, porem fiquei duas noites atormentada por hóspedes barulhentos tanto nos corredores como nos apes ao lado. Perto do hotel tem uma panaderia muito boa pra quem não tiver interessado em pagar 6,000 por pessoa no café da manhã num café simples (afinal o peso estava 7x mais caro que o real.)
2019 年 10 月入住 2 晚

8/10 还可以

Lucelia

满意：客房舒适度，清洁度
Otima localização, pra quem quer ficar dno centro. Quarto de casal bem espaçoso, porém, o quarto de solteiro muito pequeno. Elevadores e limpeza funciona bem. Funcionários simpáticos . Única reclamação são ad frutas do café da manhã. O restante tava muito bom.
2019 年 10 月入住 4 晚

8/10 还可以

真实旅客

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
Las habitaciones son acogedoras y bonitas, la limpieza en los baños no es muy buena, buen servicio de restaurante y céntrico
2019 年 10 月入住 2 晚

10/10 超赞

Raul

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 1 晚

8/10 还可以

Giuseppe

满意：客房舒适度，清洁度
Tappa a Santiago
Ben posizionato ma con pochi ascensori che creano confusione e notevole ritardo, personale accorto e attento nei confronti degli ospiti
2019 年 9 月入住 1 晚

10/10 超赞

GABRIELA

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Ideal!
O hotel é bem localizado mas não acredito que esteja na melhor região para se hospedar em Santiago. Contudo, não deixou a desejar com sua localização. A cama é extremamente confortável e existe TV a cabo com diversos canais. Entretanto, no nosso quarto só tinham 2 tomadas, e uma delas era no banheiro. Senti falta de mais. O quarto é muito bom mas acredito que o banheiro necessita de uma reforma. Apesar de ser um apara-hotel, tínhamos serviço de quarto todos os dias e isso foi excelente.
2019 年 9 月入住 5 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Bom hotel
Quarto bom e confortável, com uma mini cozinha muito funcional. Ar condicionado, boa iluminação natural com janela antirruído que garantia silêncio e tranquilidade. O hotel é bem localizado, no centro de Santiago, próximo à vários pontos turísticos e estações de metrô. Bom café da manhã. Staff amigável. Recomendo.
2019 年 9 月入住 7 晚

8/10 还可以

Gilberto Jose

满意：清洁度、住宿条件和设施、客房舒适度
Qualidade do atendimento do restaurante
Precisa melhorar substancialmente a relação do restaurante com a clientela. Administração parabéns não desejar encantar. Complica sem razões esse atendimento. Só pra relacionar, não permite assinar a compra de uma simples água ou lanche para pagarmos no check out.
2019 年 9 月入住 10 晚

8/10 还可以

Sheeba

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It was a comfortable hotel and good breakfast and amneties. The wifi was very slow in the room. The neighbourhood was not very nice but inly 10 min walk to Plaza des Armas and 5 min walk to Santa Ana metro. The reception asked for an additional 50 usd for early checkin or late checkout.
2019 年 9 月入住 3 晚

8/10 还可以

Kelton

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Bom custo benefício!
Hotel com bom custo benefício, quartos amplos e confortáveis, ducha do chuveiro não é boa, café da manhã razoável, localizado no centro, perto de alguns pontos de interesse, tipo câmbio, etc. Porém a localização não é das melhores em se tratando de segurança, arredores sempre esquisitos e a noite nem pensar em sair caminhando. Mas pra sair de Uber sem problemas.
2019 年 9 月入住 6 晚

2/10 糟糕

Ed，San Francisco

不满意：员工和服务、服务设施、住宿条件和设施
THIEF ALERT! Backpack stolen DURING CHECK IN I don't like to trash any businesses online. I'm just stating all the facts here. You travelers can be the judge yourselves. The 1 star I'm giving only goes to both the manager Aldolfo and the bell boy Alexandro. I'll explain below. I checked into Hotel Capital San Pablo around 10:45 pm on a Thursday night. I took out my passport from my backpack for the receptionist and put the backpack on top of my suitcase, which was standing right next to me. I leaned forward over the reception desk to sign a few documents, as requested. In a matter of seconds, my backpack disappeared. The whole incident was caught on the lobby's surveillance camera. I lost all my cash, credit cards (which I cancelled immediately), house keys, electronic devices, sunglasses and my whole wallet. The thieves tried to use my CC within 5 minutes. Luckily I received alerts from all my CC companies. Thank God I had my passport and cellphone with me. Filed a police report but frankly the police wouldn't care less. I wasn't able to get a copy of police report for my travel insurance claim after 4 days (hotel told me it would take 24 hours only). I guess the thousands of losses I suffered are solely on me. My understanding is that this kind of robbery has happened at this hotel before. It's beyond me that there's NO security guard onsite whatsoever! One star to manager Aldolfo as he was being understanding and professional. He comp'ed all my meals,
2019 年 9 月入住 4 晚

8/10 还可以

LARISSA

满意：员工和服务、住宿条件和设施、客房舒适度
2019 年 8 月入住 3 晚

2/10 糟糕

Silvio

满意：清洁度
不满意：住宿条件和设施，员工和服务
Não vale o preço!
Local razoável, portaria grosseira! Ficamos mais de duas horas para conseguir tomar banho quente no dia do nosso checkout!
2019 年 8 月入住 1 晚

10/10 超赞

cesar

满意：员工和服务、住宿条件和设施、客房舒适度
en lo general bien, quizás si existiera mas variedad en el bufett seria excelente
2019 年 7 月入住 3 晚

2/10 糟糕

Renata

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel em péssimas condições
Estou acostumada a sempre realizar reservas com vocês do Hotéis.com e dessa vez fiquei decepcionada, inclusive acho que vcs devem rever a nota de avaliação que dão para esse hotel. Tanto o quarto que eu fiquei, quanto o da minha irmã que era diferentes e reservar diferentes, eram PÉSSIMOS, tinham infiltração nas paredes, paredes descascando, chuveiro horrível que saia pouca água e não se mantinha quente, banheiro sem janela ou saída de ar, somente um exaustor que funcionava mt mal e cheio de sujeira... No primeiro dia já reclamei na recepção do péssimo estado do quarto e falaram que iam tentar me trocar, porem, nada foi feito. Jamais recomendaria para ninguém, pois o pessoal da recepção também não era nada simpático e solicito. Só ouvíamos reclamações dos hóspedes brasileiros lá, todos reclamando da mesma coisa. Daria nota 1 para esse hotel. Fiquei decepcionada e confesso que minha família também, éramos 4 e nos 4 odiamos.
2019 年 7 月入住 4 晚